Most reviewers were let down by their experience overall. Consumers frequently complained about missed or lost deliveries, explaining that parcels were often left in vulnerable locations, misdirected to completely different areas, or returned to the sender without any prior attempt. Furthermore, people consistently struggled to reach customer support representatives, noting that phone lines were perpetually disconnected and online contact forms failed to function properly.
Some reviewers were happy with the swift shipping times and the professional service delivered by courteous couriers who successfully completed their drop-offs. These individuals experienced remarkably fast transit windows, noting that their items arrived ahead of schedule with proper tracking updates.
My Temu order always arrive with other delivery services with no issues. This time they decided to use this company and so far they are horrible!
They have marked my package as "attempt to deliver" and "no safe place to leave" twice.
No attempt was made. I have my phone number on my orders, to call and I also have " ok to leave in mailbox area". Nobody ever responds to the email. You just get an automated response. I have now called and spoke to a CSR twice and twice I was told that my delivery instructions are clear.
Today's call, the CSR said that the drivers are lazy and lie about packages all the time and they have fired a lot of them.
When you call and are on hold, the auto message says "you are third in line, your approximate wait is 15 seconds". I waited 30 minutes each day. Even their automated phone system lies. I really hope Temu drops them because I feel like drivers are probably stealing packaged.
This shipping company is completely incompetent at delivering a package. There drivers mark the package as undeliverable when they don't even get out of the vehicle to see if the business is open and try the door. Or they blame the recipient when the company you buy from ships with them when the delivery address is a PO Box and say the address is invalid. then when you try contacting them about the issue they hang up on you or do not respond to emails.
Parcel dropped on the edge of a highway that we live below. Not even on our property! Found it by accident. When I called to complain the agent kept saying”well you have your parcel”. After a 25 min call he finally agreed to take my tracking info and said it shouldn’t happen again. Terrible delivery service as well as customer service.
I made the mistake of ordering 1 pair of glasses for $9.99 and used PayPal to complete the order. I knew there would be currency exchange fees plus shipping charges. Within 20 minutes I was notified via email that my order and several other items would be enclosed for a total charge of$58.42. I replied to this email and stated that I wanted to cancel the order. This scam company offered to give me a $3.00 refund which was refused so they doubled the amount to $6.00 US .
Please DO NOT purchase anything from these fraudulent people as hey are crooks.
I keep having to call customer service when I have a package delivered by strightship. I have left instructions but the drivers never follow them. I get a rude costumer service person. They said they do not monitor their drivers. This company does not care about its customers. I had to call again this morning. This company needs a big overhaul or to close down for good.
My experience with Straightship has been extremely disappointing. I had two separate packages from Temu assigned to Straightship, and neither package was ever delivered.
In both cases, the tracking status claimed, "An attempt was made to deliver your package – unable to deliver." This is simply not true. No one came to my address, no delivery notice was left, and I never received a phone call, even though I provided my contact number and asked customer service to have the driver contact me.
I contacted Straightship multiple times, but instead of resolving the issue, I received different explanations each time. Despite my repeated requests, no one ever called or made a genuine effort to complete the delivery.
As a customer, I expect accurate tracking information, honest communication, and reasonable efforts to deliver my packages. Unfortunately, Straightship failed on all three. Based on my experience, I cannot recommend this delivery company and hope they improve their customer service and delivery practices.
AVOID THIS COMPANY BY ALL MEAN
The worst delivery company ever, literally. When I order from Temu, I’m always afraid it will be Straightship. Customer service wait times are 30 minutes or more, and the representatives are seems poorly trained. Horrible.
So far I've only had one package delivered by them.. (the second of should be here Friday at the latest) for the first one to package got here in a timely fashion. But it looked like it had been basically tossed to my apartment door and the proof of delivery photos were as blurry as all heck. Not entirely sure but I think when I came back the delivery guy was still there at the far end of the hall.. Honestly got the vibe of it wasn't for all the cameras in the hall of my building he might have picked the package back up and left with it (can not confirm he was the guy that delivered it, just that he looked like he might be delivering something and he wasn't someone that lives in the building) I will update based on my second package
This is shipment company or not they are completely fake.
They are stolen my products and sent me empty box
They’re even not unswerving email and phone call
2 delvaried packages all smashed up.left I a common area not at address and next delivery is lost .customer service is rude unprofessional unwilling to help and just hang up. They should be put out of business and the so called customer service employees fired
Ordered from Temu and they used this service again and once again my order is returned to sender without delivery attempts! Straight ship is terrible and I have to wonder if theft is taking place!
Still waiting on my package that is coming through straightship. It’s sat in a truck in a town approximately an hour away for over a week now, I could have gone to get it from said town quicker than this if given the option. Not sure if it’ll ever show up. Customer service is horrendous, sat on hold for an hour only to get an answering machine and then hung up on because their inbox was full. Haven’t even heard back from the email I sent either and it’s been days. Would give them negative stars if I could honestly, I’ve asked Temu to not use them for me ever again.
Pkg #3 missing...go figure !! Sent to the wrong province and then...poof !! It disappears. Not one time...but 3 times. Sticky fingers or no read the english !!
We are very disappointed with the customer services that you have. Everytime we call, we always get an irritated tone with the agent. They do wanna listen to the details first before answering, its like they don't have patience at all. And if you say something please they always they cannot. How about saying that we'll check and try our best or else apologize cause you don't have an option to contact directly with the driver. But instead hearing a rude and irritating reply, It's like they do wanna listen to whatever you will say.
We're just very disappointed that's all 😤😡
Take note I'm not writing this because I called once but this happen multiple times.
We live in rural Ontario with a long driveway. Straightship stops, takes a picture of your fire number and drops the package on the pavement and takes a 2nd picture. Amazon and other companies have always driven up the drive and left packages on the front step or left in the mailbox at the end of the driveway. Why can't Straightship?
I made an order through temu and was shipped with straightship up to this present more I have not received my package or get any updates on my package am calling the customers service number and no one picking my call ,I send an email no response this is a terrible service and very frustrating 🙃
Would give this company a 0 if I could. From wrong address delivery. To blocking your emails when you inquire politely. To no delivery attempts to just sending your parcel back. I cannot understand why this company is still in service with their shady delivery practices.
I hadn't ordered from temu in about a year. Always shipped it to my Po box building but with straightship they always try to do the delivery on a Saturday when there's no staff to receive parcels.
I've contacted straightship through email to get the address changed. They say yup we'll get this changed but they done nothing. 9Tried calling and Been on hold for an hour only to be told there's no one to answer and to leave a message, then told the message box is full and processed to get hung up on.
Its a extremely unprofessional company
Temu
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TeePublic
FedEx