Summ (formerly Crypto Tax Calculator)

Hi Alan, Thanks for taking the time to share your feedback. We’re sorry this experience felt frustrating. For clarity, our annual plans are only activated when a customer selects one and completes checkout. Our prices are listed as per year and our annual subscription billing terms are shown at multiple points during the purchase flow (including on the plans page, checkout summary, and before confirming payment), so customers can make an informed decision before subscribing. That said, we understand situations like this can still feel unexpected. Once you contacted us, we cancelled your subscription immediately and issued a full refund. If anyone ever wishes to cancel, they can do so at any time through their account or by contacting our support team, and we’ll assist promptly. We appreciate you raising this and will continue working to keep our billing experience clear and straightforward for all customers. Kind regards, Summ Support

Hi Tom, Thank you for your feedback, we're truly sorry about your experience and we completely understand your frustration. We can see you were in contact with our support team and we're sorry it wasn't resolved. If you still need assistance, please email us at [email protected] and we'll pick this up straight away. Kind regards, Summ Support

Hi Brian, Thank you for taking the time to leave such detailed feedback, we're really sorry to hear about your experience, and we can hear how frustrating this has been, especially during tax season when the pressure is on. You raise some valid points, particularly around onboarding for users without an accounting background, and we take that seriously. This is exactly the kind of feedback that helps us improve. We'd love the opportunity to help you get unstuck. Please email us at [email protected] and we'll make sure the right person picks this up straight away so you can get your taxes across the line. Kind regards, Summ Support

Hi Dean, Thank you for your feedback, we're sorry for the experience you had. We believe we've since been in touch and addressed the issues you raised, but if there's anything still outstanding, please don't hesitate to email us at [email protected] and we'll get it sorted straight away. Kind regards, Summ Support

Thank you for taking the time to share your experience. We are genuinely sorry to hear that it felt frustrating and disappointing. We understand how important accuracy and reliability are when it comes to tax reporting, and we never want our customers to feel uncertain about their results. We also recognize that waiting on support responses can add to that frustration, particularly during a time-sensitive period. That is not the experience we aim to provide. Our team is already in contact with you via our in-app chat, and we are more than happy to continue assisting you there. We are committed to reviewing everything carefully and working toward a clear resolution with you directly. We truly appreciate the feedback and take concerns like this seriously. Kind regards, Summ Support