Sunflowerly is an online personalized gifts store. We offer a wide range of home decorations, accessories, graphic t-shirts, hoodies & sweatshirts, footwear and a whole lot more for customers around the world.
Most reviewers were let down by their experience overall. People frequently complained that the items received looked nothing like the advertised pictures, often describing them as cheap plastic pieces instead of the quality personalized products they expected. Customers also experienced frustrating delivery delays, unresponsive customer support, and major difficulties in obtaining refunds when orders arrived damaged or incorrect.
Some reviewers were happy with their purchases, noting that their personalized items arrived exceptionally quickly and matched the online previews perfectly. These satisfied customers praised the wonderful products and explicitly stated they would gladly place new orders again in the future.
I bought some other items previously that I’m happy with and came in a timely manner. Unfortunately I placed a 2nd order for 4 Custom Photo Heart Crystal Led Light Keychain - gift for anyone, dog lover, cat lover, who lost a loved one - Personalized Keychain. I twisted lid to turn on and only 1/4 works. Sad as these were Christmas gifts and no response yet.
Sunflowerly 回复2025-01-03
Hi Connie,
We are so sorry to hear about this issue.
Our agent has reached out to your email inquiry and we hope you could take a look at it so that we can provide further assistance.
We hope to hear from you soon.
Ordered 2 personalized mugs as Christmas gifts. They came in small thin boxes with stabilizers but no padding. Both boxes were shipped in a plastic bag envelope. Both mugs were destroyed in shipping. Contacted the company by their support email, only choice on FB. Several days later after a second email and a message sent on their website...still no response. Next contact is my credit card company.
Finally was able to reach the company. Was assured mugs would arrive before Christmas and that extra care would be taken in packaging. Mugs did arrive in time and in goid shape. However, the same flimsy packaging was used. Kind of on the fence about this company. Mugs were a premium price, but average quality at best.
Sunflowerly 回复2024-12-30
Hi,
Due to the high volume of inquiries we received, our response times were significantly impacted. We understand that this delay may have caused inconvenience and frustration, and we sincerely apologize for any disruption it may have caused to your plans.
We are sorry to hear about this issue. Please keep in mind that we are working diligently to address your concerns as quickly as possible.
Kindly let us know your email and order number so we can provide further assistance.
We are looking forward to hearing from you soon.
Hi Rafael,
Thank you so much for your wonderful feedback! We're glad to hear you enjoyed our products. Your kind feedback means the world to us, and we look forward to serving you again in the future.
If there's anything else we can do for you or if you have any suggestions, feel free to reach out to us at our support email, [email protected], or through our contact page at https://sunflowerly.com/pages/contact-us. We're always here to help!
I loved my purchases! All items were of great quality and I received them in a timely fashion. Very happy!
Sunflowerly 回复2024-12-28
Hi,
Thank you so much for your wonderful feedback! We're glad to hear you enjoyed our products. Your kind feedback means the world to us, and we look forward to serving you again in the future.
If there's anything else we can do for you or if you have any suggestions, feel free to reach out to us at our support email, [email protected], or through our contact page at https://sunflowerly.com/pages/contact-us. We're always here to help!
I ordered tree skirts. Totally different than what is pictured. They have tassels all around edge and there are none in picture. Also, appears to be quilted in photos when, in fact, it’s very thin material. Would not recommend this product.
Sunflowerly 回复2025-01-02
Hi Juliene,
We are so sorry to hear that the product does not meet your expectations.
Our agent has reached out to your email inquiry and we hope you could take a look at it so that we can provide further assistance.
We hope to hear from you soon.
Ordered 5 letter ornaments and informed them that one was broken. No response to the broken one. I just won't order from them again
Sunflowerly 回复2025-01-03
Hi Carlotta,
We are so sorry to hear about this issue.
Our agent has reached out to your email inquiry and we hope you could take a look at it so that we can provide further assistance.
We hope to hear from you soon.
The products arrived as expected and were packaged well. The quality of the product was exceptional and it did not disappoint.
Sunflowerly 回复2024-12-28
Hi Madeline,
Thank you so much for your wonderful feedback! We're glad to hear you enjoyed our products. Your kind feedback means the world to us, and we look forward to serving you again in the future.
If there's anything else we can do for you or if you have any suggestions, feel free to reach out to us at our support email, [email protected], or through our contact page at https://sunflowerly.com/pages/contact-us. We're always here to help!
Hi,
Thank you so much for your wonderful feedback! We're glad to hear you enjoyed our products. Your kind feedback means the world to us, and we look forward to serving you again in the future.
If there's anything else we can do for you or if you have any suggestions, feel free to reach out to us at our support email, [email protected], or through our contact page at https://sunflowerly.com/pages/contact-us. We're always here to help!
I ordered the crime scene watching blanket. I have ordered 4 of them now and they are all very well made and the personalization makes them even better. I love the website and it might take a couple weeks to get the order but it's worth the wait.
Sunflowerly 回复2024-12-28
Hi,
Thank you so much for your wonderful feedback! We're glad to hear you enjoyed our products. Your kind feedback means the world to us, and we look forward to serving you again in the future.
If there's anything else we can do for you or if you have any suggestions, feel free to reach out to us at our support email, [email protected], or through our contact page at https://sunflowerly.com/pages/contact-us. We're always here to help!
The product that I got was Awesome. It was well custom made, and very nice detailing. I would 100% buy from here again and recommend my friends.
Sunflowerly 回复2024-12-28
Hi Timbra,
Thank you so much for your wonderful feedback! We're glad to hear you enjoyed our products. Your kind feedback means the world to us, and we look forward to serving you again in the future.
If there's anything else we can do for you or if you have any suggestions, feel free to reach out to us at our support email, [email protected], or through our contact page at https://sunflowerly.com/pages/contact-us. We're always here to help!
According to your size guide I should and did order XL. They are way to big but I like them and decided to give them as Xmas gifts.
Sunflowerly 回复2024-12-06
Hi Jeanne,
We are so sorry to hear about it. Kindly let us know the order number so that we can provide further assistance.
We hope to hear from you soon.
Bought for my wife and was worth it seeing that beautiful smile on her face she just loved it
Sunflowerly 回复2024-12-06
Hi Paul,
Thank you for taking the time to give us your awesome review.
It's our pleasure to bring a great experience to our valued customers and we're so happy to hear that you loved our products.
Your kind words are greatly appreciated and we can't wait to see you at the next purchase with us.
If you need further assistance, please feel welcome to contact us at our support email [email protected] or https://sunflowerly.com/pages/contact-us as we are always happy to help.
I’ve enjoyed the cups I have ordered and will surely order more down the line I use it every day
I’ve enjoyed the cups I have ordered it wasn’t until this last cup that I realized I could have a 15 oz cup lol but am very satisfied with all my mugs thank you so very much sincerely Patricia Hayes
Sunflowerly 回复2024-12-06
Hi Patricia,
We’re delighted to hear that you enjoyed our products, and it’s always our goal to provide an exceptional experience for our valued customers like you. Your kind feedback means the world to us, and we look forward to serving you again in the future.
If you ever need assistance, feel free to reach out to us at our support email, [email protected], or through our contact page at https://sunflowerly.com/pages/contact-us. We’re always here and happy to help!
I was expecting to wait a month for my order it came within a week marvellous I live in Nottingham England
Sunflowerly 回复2024-12-06
Hi Steve,
We’re delighted to hear that you enjoyed our products, and it’s always our goal to provide an exceptional experience for our valued customers like you. Your kind feedback means the world to us, and we look forward to serving you again in the future.
If you ever need assistance, feel free to reach out to us at our support email, [email protected], or through our contact page at https://sunflowerly.com/pages/contact-us. We’re always here and happy to help!
Hi Harvey,
Thank you for taking the time to give us your awesome review.
It's our pleasure to bring a great experience to our valued customers and we're so happy to hear that you loved our products.
Your kind words are greatly appreciated and we can't wait to see you at the next purchase with us.
If you need further assistance, please feel welcome to contact us at our support email [email protected] or https://sunflowerly.com/pages/contact-us as we are always happy to help.
ordered a mug and hoodie with leggings,,, only received the mug yet they say the hoodie and leggings was dilivered but it wasn't..order number SUN-2110770 could you please check.. I've called and emailed several times with no response... thank yoi
Sunflowerly 回复2024-11-22
Hi John,
Thank you for letting us know your concern. Our records show that one of our agents has reached out to you regarding your order. We’ve received your response, and we’re happy to hear that you’ve now received the missing package containing the hoodie and leggings.
It appears that everything should now be in order with your order. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know via our support email: [email protected].
A four is the best rating I usually give but, if you are reading this, I rate my purchase and service a five. Why?? Cause they deserve praise for the business they run. I will support them in the future and am happy with them now. Enjoy what you have ordered, they wil make sure you do.
Sunflowerly 回复2024-11-22
Hi Bryant,
We’re delighted to hear that you enjoyed our products, and it’s always our goal to provide an exceptional experience for our valued customers. Your kind feedback means the world to us, and we look forward to serving you again in the future.
If you ever need assistance, feel free to reach out to us at our support email, [email protected], or through our contact page at https://sunflowerly.com/pages/contact-us. We’re always here and happy to help!
I received my order promptly and it was easy to track because of the great communication ! The blanket was just as ordered and the quality was up to par ! Definitely will be ordering from Sunflowerly again ! Thank you for the awesome service !
Sunflowerly 回复2024-11-22
Hi Lyle,
Thank you for taking the time to give us your awesome review.
It's our pleasure to bring a great experience to our valued customers and we're so happy to hear that you loved our products.
Your kind words are greatly appreciated and we can't wait to see you at the next purchase with us.
If you need further assistance, please feel welcome to contact us at our support email [email protected] or https://sunflowerly.com/pages/contact-us as we are always happy to help.
Hi Kathleen,
We’re delighted to hear that you enjoyed our products, and it’s always our goal to provide an exceptional experience for our valued customers. Your kind feedback means the world to us, and we look forward to serving you again in the future.
If you ever need assistance, feel free to reach out to us at our support email, [email protected], or through our contact page at https://sunflowerly.com/pages/contact-us. We’re always here and happy to help!
Awesome service and product that I use everyday. User friendly website and customer service representatives.
Sunflowerly 回复2024-11-15
Hi Jason,
Thank you for taking the time to give us your awesome review.
It's our pleasure to bring a great experience to our valued customers and we're so happy to hear that you loved our products.
Your kind words are greatly appreciated and we can't wait to see you at the next purchase with us.
If you need further assistance, please feel welcome to contact us at our support email [email protected] or https://sunflowerly.com/pages/contact-us as we are always happy to help.
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