Excellent service and exceptional…
Excellent service and exceptional product. I cannot be happier with the filament I have received and will be purchasing more.
sunlu.com 回复2024-08-23
Thank you for your support:)
sunlu.com靠谱吗？
sunlu.com（sunlu.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 213 条用户评价，属于商业服务分类，口碑一般。评价两极分化：48% 给出 4 星及以上，同时 46% 打了 1 星；商家回复了 16% 的差评；评价主要围绕产品、客户服务。数据最后更新于 2026-10-25。
评价综述
AI 生成Most reviewers were unhappy with their experience overall. People frequently complain about the unresponsive customer service, noting that messages are completely ignored for weeks and support teams fail to assist with warranty claims. Buyers also experience severe problems with missing items, damaged packages, and orders failing to arrive within a reasonable timeframe. Some reviewers were happy with the product quality and fast shipping times. These consumers find the wide variety of 3D printing materials very reliable, praising the excellent color choices and smooth printing performances when purchases arrive correctly. A few people also mentioned that previous purchases went smoothly without any problems.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Warning: Poor delivery and customer service at Sunlu - be careful when ordering!
Warning: Poor delivery and customer service at Sunlu - be careful when ordering! Review for Sunlu: Difficulties with delivery and customer service I would like to share my experience with Sunlu as I had significant problems with delivery and customer service. Customer service and support: My main criticism is about the customer service. Despite multiple attempts to contact support and get information on shipping my order, I was left with no or very delayed responses to my inquiries. This is particularly frustrating as a prompt resolution to my delivery issues is urgently needed. Delivery problems: A serious problem was the delivery of my order. Although the shipment was announced electronically on 01/08/2024, I have not received any further progress or actual delivery until today, 06/08/2024. The lack of communication about the status of my order and the lack of a concrete shipping confirmation raise serious questions and detract from the overall experience. Overall frustration: To summarize, my experience with Sunlu has been one of great frustration. The inadequate customer service and unresolved delivery issues contribute to an overall very negative perception. I hope that Sunlu takes the necessary steps to address these issues and improve communication and delivery processes
sunlu.com 回复2024-08-13
I'd like to handle your case. You've invested so much time and effort only to have a poor experience, and that's on us. I promise to do everything in my power to rectify this situation. Would you give us another chance to reach out to you? I'd like to understand the specific issues with each printer in detail and see what we can do.
My sunlu s9 printers not fit for purpose
My sunlu printer has been out of action since 2 June. I bought it m October 23 from Jayo and affiliated part of sunlu. The advert promised a 1 year warranty. I had sent several messages to the seller but completely ignored me .I also contacted sunlu technical China. They made me take it apart at the front and take pictures to conclude what I needed. They wouldn't tell me what I needed but today . Just said sorry we've got no parts! We can't help you. Nearly 2 months later . DONT BUY ANYTHING FROM THIS COMPANY. SIMPLE
sunlu.com 回复2024-08-02
I'd like to handle your case. You've invested so much time and effort only to have a poor experience, and that's on us. I promise to do everything in my power to rectify this situation. Would you give us another chance to reach out to you? I'd like to understand the specific issues with each printer in detail and see what we can do.
Won't accept a return even for a unused…
Won't accept a return even for a unused product. Customer service replies with the same line "not quality problem, the machine can not be returned after use, sorry" after I have explicitly told them that I have not used my product. It says even on their own return policy that unused products can be returned. Avoid at all costs.
sunlu.com 回复2024-07-29
Hi there, what kind of products do you want to return?
Nothing But Issues (then Ghosted)
Nothing But issues with all 4 printers i purchased. Dead power supply, fgaulty power supplies that reset the printer, faulty motors on x and y axis. Contacted: Branding(at)sunlu sales(at)sunlu sales02(at)sunlu Amanda Lee @ support(at)sunlu After weeks of jumping through hoops to try to fix the issues they have ghosted me and do not respond to emails. All of this within the 1 weeks of owning the printers and 2 months of troubleshooting, so well within their refund period. To contact me please provide an email I can use to connect. July 26th 2024 - Issued a full refund for the 4 printers. - Thank you, but I would have prefered to have these working to support my business.
sunlu.com 回复2024-07-29
I'd like to handle your case. You've invested so much time and effort only to have a poor experience, and that's on us. I promise to do everything in my power to rectify this situation. Would you give us another chance to reach out to you? I'd like to understand the specific issues with each printer in detail and see what we can do.
There products nearly set my house on fire
I purchased a filadryer s4 from sunlu and it started to set on fire i contacted them i have photos of the plume of smoke that came from the unit and the melted wires after i unplugged it none of the fuses tripped and they never replied to my email your response to this review is poor and shows you didn't read the review or do not understand your products as this is not a printer its a filament dryer specifically the power cord and female 2 pin connector
sunlu.com 回复2024-07-31
We understand your frustration and apologize for the breakdown in communication. We will immediately investigate all the issues you've mentioned, both with the equipment malfunctions and the delays in customer service response. Please allow us to reach out to you again so that we can: 1. Get detailed information about the specific issues with each printer 2. Provide necessary technical support or replacement parts
Great, when they deliver on time
Their filament is very good for the price you pay for it. However, they seem to have some issues with shipping and customer support. I had ordered 120 kgs of pla+ and some other spools if filament. They sent the 120 kgs but they seemed to have forgotten my other spools and refunded the money without any notice. Ordered 20 kgs again later but only received half of my order. After a couple of weeks the rest came, due to this being a business purchase it created delays in production.
sunlu.com 回复2024-08-03
Hi there, could you please send me your order number?
They forgot to send my package
I orderd my package normaly and i waited 2 weeks but no info so i sent a email to sunlu and asked them where is my package i thould have come by now. And the next day i get an email saying that my package is getting ready for shipement so i guess the forgot it. Anyway the link to track you package didnt work and track your package site on sunlu just showed that my package number doesnt exist and i got paranoyed but after 4 days i got a messige on my phone that my package is in my country and i have it now and its all good and everything works fine. All in all if you want to order from the site it comes with a risk and a lot of strees so its better to just order from amazon.
sunlu.com 回复2024-08-03
We deeply apologize for making you feel that our after-sales service was inadequate. Thanks for your feedback, we will improve the relative after-sales service.
Ordered 10kg PEtg filament
Ordered 10kg PEtg filament. It said there were 43 in stock when I ordered and it said they would send it within 3 days. They have not sent anything but have taken my money They don't reply to my email. DONT ORDER FROM THIS SCAM COMPANY
sunlu.com 回复2024-08-03
We are sincerely sorry for the delay in your order and the lack of communication on our part. Could you please provide us with your order number and contact details so we can immediately investigate this issue and provide you with a prompt update?
No issues with order
Even after reading some of the reviews I took a chance and ordered directly from the website since Amazon was missing a couple color options. I’m in Canada and the package was sent next day from BC I got it in less then a week, package was fine, no issues here.
sunlu.com 回复2024-08-03
Thank you so much for sharing your positive experience with us! We're delighted to hear that your order arrived quickly and that you are satisfied with the product.
Avoid this company at all costs!
Avoid this company at all costs!! Do not ever purchase directly from the company themselves they will take months and months to ship out they do not respond to customer service. Ordered a filament dryer that never showed up and customer service is non-existent they will literally steal your money and you will have to contact your credit card company and make a dispute. If you order their filament from Amazon it is fine because it comes from Amazon but if it comes from them themselves you will get scammed.
sunlu.com 回复2024-08-03
We are truly sorry to hear that you experienced issues with your delivery and that you have not received a response to your many emails. Please provide us with your order number and contact details so that we can immediately investigate this issue and resolve the situation for you. We understand how frustrating this must be and are committed to providing you with a prompt solution.
no responce from sunlu
Placed an online order with them. Tried to contact their sales and support and got no response I've sent at least 6 emails to 4 different email address. Delivery company said my parcel was sent back. No response from Sunlu
sunlu.com 回复2024-08-03
We are truly sorry to hear that you experienced issues with your delivery. Please provide us with your order number and contact details so that we can immediately investigate this issue and resolve the situation for you.
Sent a leaked product- now refunded
Sent a leaked product. must reply in 14 days but several emails received no respose so they have lost a big potential contract. RETRACTION! Sunlu have now responded and sent a FULL refund for both products! Thank you, will reconsider using again after trying products. Maybe delay was due to translation 😉😊
sunlu.com 回复2024-08-03
Thank you so much for sharing your positive experience with us! We're delighted to hear that your order arrived quickly and that you are satisfied with the product.
Haven't sent within a month
Waiting a month, order not even shipped. Email and web chat is not responding.
sunlu.com 回复2024-08-03
We are truly sorry to hear that you experienced issues with your delivery. Please provide us with your order number and contact details so that we can immediately investigate this issue and resolve the situation for you.
Good products IF they are delivered
Products are good however, shipment and customer care are very bad. Placed an order beginning of november with a promised delivery in max..10 Business Days. We're mid december and still no delivery, hence also no response on emails asking about status
Won't honour their Black Friday offer
Won't honor their black friday offer - I met the order threshold, but the code didn't work. I placed the order and wrote in right away with my order number and asked them to adjust the order according to their ad. I received no reply and the order arrived without the black friday extras. I have screenshots of the ad showing the offer and aside from a short reply to my email claiming it was a mistake (it was live for hours), I am now being ignored. Terrible service, no honor or regard for their customers. Buyer beware!
Place printer order from Sunlu.com…
Place printer order from Sunlu.com website. They provided a tracking number but item has never been received and the tracking from UPS shows zero shipping updates. Sunlu has not responded to any communications until I filed a claim with Paypal for item not received. They sent the same UPS tracking number in response. I can only assume the are unwilling, unable or lack the concern to try. Once payment is received their obligation to take your money is complete and all else is ???
Bought a Sunlu S2 filament dryer
Bought a Sunlu S2 filament dryer. It died within 6 months, and even though it had 1 year warranty and I proved it was only 6 mo old, Sunlu would not warranty it. Lots of stories about this type of service. They deserve zero stars.
Can't give lower than 1 star sadly…
Can't give lower than 1 star sadly sunlu deserves to be negative stars. First their printers are garbage out of the boxes and they don't respond to support e-mails. If you do get a reply from support they tell you nothing or say something that needs clarification but your response requesting clarification goes unanswered. There are a lot of people on their official FB group with machine problems trying to get help from users because sunlu is useless there are also plenty of comments regarding their lack of replying to support e-mails. If you haven't bought sunlu, DONT, if you have junk it and buy from reputable brand, I don't even recommend buying their resins or filaments at this point. One more thing they list false specs of their fdm printers. They spec print bed at 0-100c but I'm truth it is 0-90c which makes it difficult to print most abs filaments I have tried including sunlu brand.
Placed an online order with them
Placed an online order with them. Tried to contact their sales and support and got no response to change the shipping address right after the order was sent. I've sent at least 8 emails to 4 different email address. Delivery company said my parcel was sent back. No response from Sunlu
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