Sunrun

Hi Ibrahim, thank you for getting in touch with us. We're really sorry to hear you've had issues with your system and with having a longer repair time than expected. We're reviewing your account now, and have assigned an expert to take a closer look at what may be causing this. Someone from our team will be reaching out to you within the next business day to help walk through your concerns. In the meantime, please send us a private message if you have any questions so we can continue helping.

We're thrilled you had a good experience, Ryan!

Thank you so much for being part of our Sunrun family!

Thank you for bringing this to our attention. We are so sorry to hear about your experience. We would love the opportunity to make things right and speak to you further on this matter. In order to best assist you, please send us your address and the details of your interaction to [email protected], so that we can take steps to get this escalated immediately. Thank you!"

Thanks for reaching out to us, Mark. We would love to discuss this further to get a better idea of how to help resolve it. To best assist you, please send your address and an overview of your concerns to [email protected] so we can personally connect you with an Escalations Expert who can help. Thank you!

We are aware of the video circulating online. Sunrun has a zero tolerance policy for this type of behavior. The individual involved is no longer with the company.

Thank you for reaching out and sharing your experience with us. We're really sorry to hear that things haven't met your expectations and understand how frustrating that can be. Your feedback is important, and our team would like to better understand the issues you've been having. If you have a moment, please send your service address and a brief overview of your concerns to [email protected] so we can help further. Thanks!

Hi Dominik, thank you for reaching out and sharing your experience with us. We're really sorry to hear that things haven't met your expectations and understand how frustrating that can be. Your feedback is important, and our team would like to better understand the issues you've been having. If you have a moment, please send your service address and a brief overview of your concerns to [email protected] so we can help further. Thanks!

Sunrun is aware of the incident shown in the circulating video. We do not tolerate this kind of behavior, and the individual involved is no longer employed by the company.

We're aware of the video being shared online and want to be clear that this behavior does not reflect Sunrun's values. We have a zero tolerance policy for this type of conduct, and the individual involved is no longer with the company.

Hi Leslie, thank you for sharing your experience. We're really sorry to hear about what you've gone through, it sounds incredibly frustrating. Transparency is very important to us, and it's concerning to hear that things were not clearly communicated during the sales process. We'd like to better understand what happened and take a closer look at your situation. When you have a moment, please send your address and a breif overview of the issues you're having to [email protected] so we can review this further. Thanks!

We are aware of the video circulating online. Sunrun has a zero tolerance policy for this type of behavior. The individual involved is no longer with the company.

Hi David, we really appreciate you reaching out and letting us know. We're really sorry to hear you've been having issues with your equipment and we'd like to look into this to see how we can help. When you have a moment, please send your contact information to [email protected] so we can review this for you. Thanks!

James, thank you for taking the time to share your experience. We're really sorry to hear this and understand how frustrating unclear communication and a disorganized process can be. We'd be happy to look into what happened to see how we can help. Please send your address and a brief overview of the issues you had to [email protected] so we can review this. Thanks!

We're really sorry to hear you're feeling this way, Giles, that's not the experience we want for you at all. We understand how frustrating it can be to not feel like you're getting support with your issues, and we'd like the chance to make things right and better understand what's going on. We're taking a closer look at your account, and an expert is reviewing your case. Someone from our team will be in touch as soon as possible, typically within one business day. In the meantime, if you have any questions, please send us a private message, and we'll be happy to help.

Hi Dan, we're really sorry to hear you had this experience. We understand how frustrating that must have been, especially with the length of time it took to resolve. We'd like to take a closer look at your account and see how we can help. When you have a moment, please send your service address to [email protected] so we can review this. Thanks!

Thank you for getting in touch with us, Robert. We're truly sorry to hear you've had this experience and understand how frustrating this is. We'd like to get a better understanding of what's been going on to see how we can help. Please send your address and a review of your concerns to [email protected] so we can help.

Hi Faith, we're really sorry to hear about this situation. That's not the experience we want for our customers, and we understand how frustrating this must be. We'd like to take a closer look into what happened and help get this resolved. Please send your address and any other details to [email protected] so we can review this.

We're really sorry to hear this and understand why you'd feel frustrated, Tiffany. Transparency is very important to us, and it's concerning to hear this feedback. We'd like to take a closer look at your experience to better understand what happened. Please send your service address along with more details of the issues you're experiencing to [email protected] so we can follow up.

Hi Nancy, we're really sorry to hear that this happened. That's not the experience we want, especially when a no soliciting sign is in place. We'd like to look into this further. If you're able, please send an email to [email protected] with your address and any information about the individual, including photos or videos, so we can escalate this properly. Thanks!