Sunrun

Hi Ashish, we're really sorry to hear about your experience and understand how frustrating it must have been to have your system down for so long, especially without clear communication and higher bills. We'd like to look into these concerns and help provider you with an update on your case. When you have a moment, please send your address and a brief summary of your concerns to [email protected] so we can look into this.

Hi Dawn, thank you for your continued trust in Sunrun! We're so glad to hear both of your experiences were excellent and that the second system met your needs. We appreciate your unwavering support. Thanks!

Hi J. Brooks, thank you for getting in touch with us. We're very sorry to hear that you feel like you are not getting the support you need and understand how frustrating that must be. To help further, please send an email to [email protected] so we can address your concerns. Thanks!

Hi S Perez, we appreciate you getting in touch with us. We are sorry that your experience hasn't been pleasant. Our team is eager to address your concerns in greater detail. Please send a message with your service address along with a concise overview of the issues you are having to [email protected], or feel free to send us a private message. We look forward to turning your experience around.

Hi bepii7, we're really sorry you've had such a frustrating experience, that's not what we want for you. We completely understand how upsetting it is to deal with a system that isn't producing as expected, still receiving bills and feeling like your concerns haven't been addressed. We'd like to take a closer look at your account to help get to the bottom of it. Please send your service addrss along with a brief overview of the issues you're having to [email protected] so we can connect you with a representative that can help.

Hi Gricel, we're really sorry to hear about your experience and understand how frustrating this must be, especially with your roof leak and loose panels over your porch. We've taken a look at your account and see that Gabby responded to your email on March 16 with an update on your past service appointment. Please let us know if you have any additional questions, we're here to help!

Hi Carol, thank you for sharing your feedback. We're sorry to hear that your system hasn't matched your expectations. While savings can fluctuate due to usage, weather, and other factors, we understand how frustrating it is when your bill has increased. Our team would like the opportunity to review your system to make sure everything is working as expected. Please send your service address and an overview of your concerns to [email protected] so we can connect you with an Expert who can take a closer look at your system. Thank you so much!

Thank you so much for sharing your experience, Rosalie. We truly value your feedback and are sorry to hear that the system isn't meeting your expectations for savings and that there was damage to your roof during the installation. We understand how frustrating that can be and would love the opportunity to look into this further for you. We've located your account and have assigned an Escalation Expert who will review your account and reach out to you as soon as possible. Thank you!

Thank you for taking the time to reach out to us. We're sorry to hear about the issues with your system and understand how frustrating this situation must be. This is not the experience we want for our customers, and we'd like the opportunity to help review your concerns. Please send your service address along with a brief overview of your concerns to [email protected] so we can help escalate your concerns. Thank you!

Hi Cam, we appreciate you taking the time to share your experience with us. We're truly sorry to hear that you've been having issues with your installation and have not had a positive experience with us. After reviewing your account we see that your recent escalation case with Ellie, called and left a voicemail for you on March 5 to provide you with an update on this issue. Please check your inbox for this voicemail and fee free to respond back to her with any questions. Thanks!

Hello Joe. We're so sorry to hear about your frustration, and we want to do everything we can to resolve it quickly for you. In order to best assist you, please send your address and an overview of your concerns to [email protected]. That way, we can personally connect you with an Escalations Expert that can assist you.

Hi Lori, we are going to assign an Expert to your case. They can take a few business days to reach out to you, so please private message if you have any questions or concerns in the meantime.

Hi Marty, thank you for bringing this to our attention. We're sorry that this was your experience. We are going to assign an Expert to your case. They do take a few business days to reach out to you so please private message if you have any questions or concerns in the meantime.

Hi Dolly, thank you so much for reaching out to us. We're really sorry to hear that you have concerns regarding the terms of your agreement and your system's performance. Our team would be happy to discuss your concerns in greater detail. To get started pleases send your service address and a brief review of the issues you're having to [email protected]. Thank you!

Hi Michael, thank you for taking the time to reach out to us. We're truly sorry to hear that it is taking longer than expected to reinstall your panels and understand how frustrating that is. Our team would like to look into this for you to see how we can help. We've located your account and have assigned an Escalation Expert who will review your account and reach out to you as soon as possible. They can take up to one business day to review your account information so please feel free to send us a private message if you have any questions in the meantime. Thank you!

Thank you for taking the time to share your experience with us, Khurshid. We're very sorry to hear that you have concerns regarding your Agreement and our team would like the chance to discuss your concerns in further detail. We've located your account and have assigned an Escalation Expert who will review your account and reach out to you as soon as possible to help further. Thank you!

Hi Nick, thank you for getting in contact with us. We're truly sorry to hear that you have not had a positive experience with us and we'd like to learn more about the issues you are currently having. To ensure you get the assistance you need please send your service address along with a brief rundown of the issues you are having to [email protected] so we can help further. Thank you!

Hi, Kaiti, thank you for taking the time to reach out to us. We're very sorry to hear that there was damage to your ceiling from the installation. Our team would like to escalate your concerns promptly to ensure you get the assistance you need. To best assist, please send your service address along with a breif overview of your concerns to [email protected]. Once we verify your account we will assign a dedicated Escalation Expert to help resolve your concerns. Thank you!

Thank you so much for sharing your experience, Brian. We're truly sorry to hear that your system isn't meeting your expectations for savings, and we understand how frustrating it is to be paying more than you were prior to going solar. We'd appreciate the opportunity to review your system in more detail to understand what's contributing to this. We've located your account and have assigned an Escalation Expert who will review your account and reach out to you as soon as possible. They can take up to one business day to review your account information so please feel free to reach out if you have any questions in the meantime.

Your review brightened our day, William! Our goal is to provide you with the best solar service possible, and we're delighted to hear that Sean and Bryce played a huge role in making the process seamless for you. Thank you for helping us create a planet run by the sun!