Sunrun

Suan, thank you for taking the time to share your experience. We're sorry to hear the delays and lack of communication made this process so frustrating. At the same time, we're glad Cameron and Sergio were able to help turn your experience around and will make sure to pass this along. Thank you for choosing Sunrun!

Hi Amanda, we’re very sorry to hear that this happened and understand your frustration and concern, especially since you had a sign posted. This is not the experience we want anyone to have, and we'd like to look into this internally. If you have a moment, please send an email to [email protected] with your address along with additional details of the representative so we can add you to our do-not-knock list. Thanks!

We're really sorry to hear this and understand why you'd feel frustrated, Brian. Transparency is very important to us, and it's concerning to hear this feedback. We'd like to take a closer look at your experience to better understand what happened. Please send your service address along with more details of the issues you're experiencing to [email protected] so we can follow up.

Thank you for taking the time to share your experience, Aaron. We're sorry you have been dealing with these issues, especially given everything you described. Reviewing your account it looks like your expert, April, was able to speak with you today regarding this issue. If there is anything we can help you with please let us know so we can help. Thanks!

Hi Lynn, thanks for letting us know about the calls you keep getting everyday. We completely understand how frustrating that must be and would like add you to our do not call list. When you have a moment, please send an email to [email protected] with your phone number so we can submit this request to our team. Thanks!

We're really sorry to hear this has been your experience, especially when you were told something different during the sales process. We understand how frustrating it would be to learn something different than what you expected regarding the removal and reinstallation process. If you have a moment, please send your address to [email protected] so we can review this further. Thanks!

Thank you for bringing this to our attention, Ashley. As part of Sunrun's Social Media Team, I can assure you that we would be happy to look into this for you in order to get it resolved. In order to best assist you, please send your address and an overview of your concerns to [email protected], so that we can personally connect you with an Escalations Expert who can help you with this. Thanks!

We're really sorry to hear about your experience and understand how frustrating it must have been to have your system down for so long, especially without clear communication and higher bills. Our team would like the chance to look into this for you to see how we can help and provide you with an update. If you could send your address to [email protected] we'd be happy to look into this for you. Thanks!

We are so sorry to hear this, Jason. I am part of Sunrun's Social Media Team. We would love to review your system's performance and any other specific concerns you have, so that we can help get this resolved for you. In order to best assist you, please send your address and an overview of your concerns to [email protected], so that we can personally connect you with an Escalations Expert who can help you. Thank you!

Hi G$ Moore, thanks so much for reaching out and for your patience. We're really sorry that your project is taking longer than expected to complete, and we understand how frustrating the delay in PTO can be. Our team would like to look into your account to see what the holdup is and provide you with an update. When you have a moment, please send your address and a quick overview of your concerns to [email protected] so we can help further. Thanks!

Thanks for reaching out to us, Eric. I am part of the Social Media Team here at Sunrun. We would love to discuss this further so that we can get a better idea of how to help resolve this. In order to best assist you, please send your address and an overview of your concerns to [email protected] so that we can personally connect you with an Escalations Expert who can help you. Thank you!

Thanks so much for sharing, Michael! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks

We appreciate you sharing this with us, Cristina and Nicole! It's wonderful to hear they were able to help answer your questions and guide you through your solar experience. Thanks for choosing Sunrun!

Hi Lisa, we're really sorry to hear that this happened. That's not the experience we want, especially when a no soliciting sign is in place. We'd like to look into this further. If you're able, please send an email to [email protected] with your address and any information about the individual, including photos or videos, so we can escalate this properly. Thanks!

Thank you for taking the time to share your experience, Tom! We're thrilled to hear Jake and Jawun helped educate you on our services and took the time to answer your questions. We'll be sure to pass this along!

Thank you for sharing your story, Eskender. Your feedback helps us continue to improve your solar experience. If you can send your address and review to [email protected], we'll be able to look into this further for you.

Oh no, Mike, we're sorry to hear this. I am part of the Social Media Team here at Sunrun. We would love the opportunity to make it right. In order to best assist you, and the buyer, please send the address and an overview of the concerns to [email protected], so that we can personally connect you both with an Escalations Expert who can help you. Thank you!

We're thrilled you had a good experience, Deborah! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Hi Michael, thanks so much for reaching out and for your patience. We're really sorry that your project is taking longer than expected to complete, and we understand how frustrating the delay in PTO can be. Our team would like to look into your account to see what the holdup is and provide you with an update. When you have a moment, please send an email to [email protected] with your address so we can review this further.