Sunrun (sunrun.com) has a 1.8 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Utilities and its reputation is poor. 73% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Sun Le美国 · 1 review · Experienced 2026-05-20 ·
★★★★★
Here is a transcript of chat.
Here is a transcript of chat.
Today • 10:47 AM
NL
Nancy L joined • 10:47 AM
Hello
Sent • 10:47 AM
NL
Thank you for contacting Sunrun, the Nation’s leading provider of Solar Energy and Storage, this is Nancy in Customer Engagement. How are you doing today, name? Just a quick heads-up: our chat session will automatically disconnect after 5 minutes of inactivity.
Nancy L • 10:48 AM
Is this a real person?
Sent • 10:48 AM
Yes, please tell me, what can I do for you today?
NL
Babu, just checking in -are you still with me? No rush at all! Let me know if you need more time. Please keep in mind our chat might be disconnected after a few minutes of inactivity.
Nancy L • 10:50 AM
I'm disappointed with the quality of your equipment. Previously I lost solar production for more than a year due to bad battery and equipment. Now I have lost production for more than 6 months due to an inverter issue.
I have lost money due to failure of your equipment.
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Dayana C joined • 10:55 AM
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Mariana Z joined • 10:56 AM
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I have to explain this again. Mariana went out to check records and said she'll be back in 3 mins. Now the chat disconnects in 5 mins total.
It appears that they really don't want to handle customer issues.
I will file a claim but not very hopeful that they will do anything.
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Susan Bragg美国 · 1 review · Experienced 2026-07-26 ·
★★★★★
It took too long to get a technician to…
It took too long to get a technician to my house! Then another two weeks to get a new inverter installed! I blame this on corporate as they don't have enough technicians! APS came by to tell us our solar wasn't working so my system was not being monitored by SunRun as stated it would be in my contact! My first three phone calls were with people who promised someone would call me back - no.one called back! I finally tried again and got Cameron! He was so good to work with and he got me a technician as soon as he could! The technician was Sergio and he was great! He came on time and got the new inverter installed! He helped me put the mobile app on my phone! A very nice and courteous young man! Camera and Sergio deserve kudos for good customer care! Corporate needs to address their shortage in trained technicians! Waiting weeks for service is unacceptable!
Reply from Sunrun2026-08-04
Suan, thank you for taking the time to share your experience. We're sorry to hear the delays and lack of communication made this process so frustrating. At the same time, we're glad Cameron and Sergio were able to help turn your experience around and will make sure to pass this along. Thank you for choosing Sunrun!
Please stop sending sale people to my house. I've told them several times that I'm not interested. It's a harassment and I'll call the authorities if they keep coming. I have a "no soliciting" sign and they keep ignoring it even after we told them to do NOT come back because I have no interest in your product. Please remove my address from your system. Next time it happens we will take legal action. People on Nextdoor also complain about this negative approach. It shows a really bad reputation of your business.
Please be respectful and don't bother anymore.
Thank you.
Reply from Sunrun2026-08-04
Hi Amanda, we’re very sorry to hear that this happened and understand your frustration and concern, especially since you had a sign posted. This is not the experience we want anyone to have, and we'd like to look into this internally. If you have a moment, please send an email to [email protected] with your address along with additional details of the representative so we can add you to our do-not-knock list. Thanks!
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Brian Krebs美国 · 4 reviews · Experienced 2026-07-31 ·
★★★★★
Salesman came into my house and lied…
Salesman came into my house and lied about every single thing. They said I wouldn’t have a power bill for six months when in fact, I had two power bills one from Sunrun and one from the Power Company ever since I got the Sunrun solar panels. My power bill has increased to more than $100. Sometimes what I paid previous to getting Sunrun then they constantly hound you and hound you to pay. When I sold my house, it was a major hassle to try to sell a 25 year rip off lease to the next person. I felt guilty even when they took over the lease, knowing that they would be robbed just like everyone else that ever trusted in anyone Sunrun they are disgusting in all their practices their liars and they do not back up anything that they said they would do. I never did get any money from the overage because they only count towards your bill when the sun is up once the sun goes down you pay for everything to the Power Company. They say it real slick on their video. You almost miss it when they let you know that once the sun goes down, you’re responsible for all in every bit of power that you use because they won’t allow you, especially in the state of Colorado to even have a battery to save the energy from the sun to use it. I know the Power Company gets all the money for all the electricity use from the time the sun goes down until it comes up again and then it’s still all during the daytime if you happen to use more than the lie that they say they’re producing more than 120% of what you normally use when in fact that’s not the case thing out of their mouth is a lie
Reply from Sunrun2026-08-04
We're really sorry to hear this and understand why you'd feel frustrated, Brian. Transparency is very important to us, and it's concerning to hear this feedback. We'd like to take a closer look at your experience to better understand what happened. Please send your service address along with more details of the issues you're experiencing to [email protected] so we can follow up.
I'd give them zero stars if it were an option. I purchased my house 1.5 months ago and assumed the solar lease from the previous owners. For the first 2 weeks it produced normally and then stopped producing completely. However, they continue to bill me monthly, despite the lack of production. In addition, service isn't available for close to a month, during which time I will continue to receive zero production and will continue to be billed.
This could be the worst company I have ever done business with. They either need to withhold billing while THEIR system is inoperable or they need to hire additional technicians to fix THEIR issues in a timely manner.
Reply from Sunrun2026-07-30
Thank you for taking the time to share your experience, Aaron. We're sorry you have been dealing with these issues, especially given everything you described. Reviewing your account it looks like your expert, April, was able to speak with you today regarding this issue. If there is anything we can help you with please let us know so we can help. Thanks!
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Lynn C美国 · 22 reviews · Experienced 2026-07-27 ·
★★★★★
Harassing me repeatedly daily for weeks.
I am not a legitimate target for their sales. They keep calling 5 or more times a day every day of the week. I report them as spam, as a scam & block every call. They keep calling. There is technology that can tell them the number has blocked you repeatedly and then they should quit harassing me. I would never do business with a company that harasses prospects for weeks. Never. Never. Never. 👎
Responding to their comments. I have sent emails and texts. I don’t intend to do it again. Thanks for putting me in your do not call list from this post’s information.
Reply from Sunrun2026-07-30
Hi Lynn, thanks for letting us know about the calls you keep getting everyday. We completely understand how frustrating that must be and would like add you to our do not call list. When you have a moment, please send an email to [email protected] with your phone number so we can submit this request to our team. Thanks!
Back in 2021 my wife and I had SunRun install a thirty-two panel system on our home. We have been very happy since then with the performance of the system and the savings we got from it.
We are now currently in the process of having our roof replaced which will require the removal and reinstallation of all the panels. When their salesman initially came to our house back in 2021, he told us that the first removal and reinstallation was included in the cost of the solar system. I found out back in May that this was not true and the salesman was either wrong (best case scenario) or flat out lying.
I was annoyed when I originally found out that we were given erroneous information. Today, I found out how much the process will actually cost us and now I am pissed off. SunRun’s official roofing partner quoted us over $10k to have them do just the removal and reinstallation or over $8k if they also do the roofing replacement. This expense has now made the entire system not worth it as the extra expense we incur now will overshadow the electricity savings over the last five years PLUS several more years going forward at least.
SunRun will do nothing about this since it was a verbal statement by the salesman and not a written one. They have forever lost an avid supporter. While I was vocal in recommending solar to friends and family (Sunrun in particular) I will now have no choice but to tell them all to avoid it like the plague. That one piece of invalid information we were given has forever soured me to Sunrun.
Reply from Sunrun2026-07-25
We're really sorry to hear this has been your experience, especially when you were told something different during the sales process. We understand how frustrating it would be to learn something different than what you expected regarding the removal and reinstallation process. If you have a moment, please send your address to [email protected] so we can review this further. Thanks!
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Ashley美国 · 2 reviews · Experienced 2025-07-19 ·
★★★★★
We unfortunately bought a home with…
We unfortunately bought a home with solar so we are stuck with these nimrods. It absolutely does not save you money. Their app always says we are producing lower than expected and they wont do anything about it despite the app saying they're working on it. We still have $400 to $500 power bills and while we are working on paying our power bill and not these wankers they will text and email about your bill 4x each per day. Absolutely do not put your money to this. Buy your own solar do not lease from them
Reply from Sunrun2026-07-23
Thank you for bringing this to our attention, Ashley. As part of Sunrun's Social Media Team, I can assure you that we would be happy to look into this for you in order to get it resolved. In order to best assist you, please send your address and an overview of your concerns to [email protected], so that we can personally connect you with an Escalations Expert who can help you with this. Thanks!
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Pissed Off Customer美国 · 1 review · Experienced 2026-07-15 ·
★★★★★
Sunrun is a scam
Hello Mrs. Powell. I writing you because of the terrible experience I’ve had with Sunrun. Since I’ve had Sunrun it’s been a nightmare. The first representative that I spoke with (Matthew Turner) told me that my electric bill would be nonexistent to zero dollars every month. That was a complete liar. I’m still paying the same amount for my electric bill or higher. I spoke with another representative who told me my system was undersized and offered me more panels at a higher price. Of course I told him no. I’m sure you understand why I said no. I was lied to about savings so I couldn’t trust another representative of Sunrun.
Fast forward to March 10, 2026, my solar system was damaged in a hailstorm. I called Sunrun to let them know what happened and that the system stopped working. I spoke with a representative once I realized I needed an entire roof. The representative told me I had to use Remi to remove and reinstall the system. The removal and reinstall was done and completed by Remi in late March 2026 to early April 2026. A couple months went by and Sunrun still hadn’t repaired my solar system. I called to complain about my system and I was sent a breach of contract by Sunrun. The representative told me the breach was because I had the solar panels removed. This was very odd to me since I used the company recommended by Sunrun.
As of today 07/15/2026 my system is still down and I’m getting the run around to have it repaired. I feel Ike I was scammed by Sunrun. I can never speak with a supervisor when I request one. I have tons of audio with representatives basically saying it shouldn’t take this long to repair a system and that they’re sorry for what I’ve been through with Sunrun. At this point I just want Sunrun to come and get their panels and repair my roof. Dealing with Sunrun has been a nightmare.
Reply from Sunrun2026-07-16
We're really sorry to hear about your experience and understand how frustrating it must have been to have your system down for so long, especially without clear communication and higher bills. Our team would like the chance to look into this for you to see how we can help and provide you with an update. If you could send your address to [email protected] we'd be happy to look into this for you. Thanks!
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Jason美国 · 3 reviews · Experienced 2026-07-06 ·
★★★★★
My system has broken for the 2nd time…
My system has broken for the 2nd time in less than 2 years. Scheduling the system to be repaired - they are contractually obligated by the term of my lease - is taking a long time. My system will not be operating correctly during the 3 months of peak energy production. Additionally, their customer service is either high pressure sales staff that talk over you & sound like shitty used car salesman, or they are a phone rep that knows nothing and can't answer the most basic questions. If there was an option to rip these panels off my home and replace them with another company, I would do so in a heartbeat at this moment. Needless to say, I do not recommend or endorse them to new solar customers.
Reply from Sunrun2026-07-14
We are so sorry to hear this, Jason. I am part of Sunrun's Social Media Team. We would love to review your system's performance and any other specific concerns you have, so that we can help get this resolved for you. In order to best assist you, please send your address and an overview of your concerns to [email protected], so that we can personally connect you with an Escalations Expert who can help you. Thank you!
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G$ Moore美国 · 1 review · Experienced 2026-07-13 ·
★★★★★
Sunrun should be considered Sun-Delayed (very disappointing)
My experience with Sunrun has been a true challenge and one that, in hindsight, I wish I had never undertaken. The Account Representative, was tremendous from day one. He took the time to come out, discuss the service, and was very helpful throughout the process. After speaking with the Account Representative, things started off slowly due to permit etc, but the pace improved during the design phase, contract signing, and panel placement planning.
Unfortunately, the backup never followed up on outstanding issues, and anther waistless Customer Rep was equally disappointing when it came to communication and follow-through. As a result, the Account Representative had to get involved again just to keep things moving forward. Another setback occurred after the installation. While the installation itself was completed in a timely manner, the inspection revealed what appeared to be sloppy, minimal-quality workmanship. Since then, we have encountered yet another delay in getting the system operational. After 4–6 months of ongoing problems and frustration, I deeply regret choosing Sunrun. At this point, “Sun-Delay” seems like a more appropriate name than Sunrun. To anyone considering solar panels, please do your research carefully. Based on my experience, I would strongly advise staying far away from Sunrun until they can improve their communication, follow-through, and overall customer experience.
Reply from Sunrun2026-07-16
Hi G$ Moore, thanks so much for reaching out and for your patience. We're really sorry that your project is taking longer than expected to complete, and we understand how frustrating the delay in PTO can be. Our team would like to look into your account to see what the holdup is and provide you with an update. When you have a moment, please send your address and a quick overview of your concerns to [email protected] so we can help further. Thanks!
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Eric Hofschire西班牙 · 3 reviews · Experienced 2026-07-12 ·
★★★★★
Not sure what's happened to this company
We're 14 years into a 20 year lease, and the first 13 years were great. The past year has been a disaster. Essentially, the system and panels need to be replaced, and their output is completely inconsistent (and at times, non-existent). Sunrun's communication and customer service, which previously when things were working and seemed solid, have been lacking to say the least. Their customer chat and phone employees consistently say everything is working great... despite our system breaking down 5 times since October and needing to have technicians come each time. Finding someone to discuss replacing the panels and compensating us for producing less than 95% of its expected output (per the contract) has also been impossible: unreturned calls, unanswered emails, etc. Really disappointing from a company we've trusted until the past year.
Update after Sunrun’s media’s response: I have now sent 4 emails over 3 weeks to the email address Sunrun provided. I received automated responses saying I’ll get a response within a day. I've lowered my rating from 2 stars to 1 star because of this continual lack of communication and poor customer service.
Reply from Sunrun2026-07-14
Thanks for reaching out to us, Eric. I am part of the Social Media Team here at Sunrun. We would love to discuss this further so that we can get a better idea of how to help resolve this. In order to best assist you, please send your address and an overview of your concerns to [email protected] so that we can personally connect you with an Escalations Expert who can help you. Thank you!
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Michael Crossley美国 · 1 review · Experienced 2026-07-10 ·
★★★★★
Nothing
From the sales presentation through the installation and start up the experience was professional and everything promised was accomplished. The system runs flawlessly and we are saving money on electricity.
Reply from Sunrun2026-07-11
Thanks so much for sharing, Michael! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks
I have a great team from the staff especially to Preston Erikson. He was so patient and always there to help and explain all my questions also with Nicole Adams.
Reply from Sunrun2026-07-09
We appreciate you sharing this with us, Cristina and Nicole! It's wonderful to hear they were able to help answer your questions and guide you through your solar experience. Thanks for choosing Sunrun!
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Lisa Tramontana美国 · 4 reviews · Experienced 2026-06-17 ·
★★★★★
I don't answer the door during the day…
I don't answer the door during the day unless UPS signals me with a couple knocks and a doorbell ring, letting me know I have a package. Our door CLEARLY states "no solicitors", but there was a door pounding and a doorbell ring so I answered it, thinking it was UPS. Some dude was ON my porch (not a safe distance away, but very intrusively in my face) and asked me if I was the homeowner, then started in on a Sunrun sales pitch. Even after I pointed to my sign and told him no solicitors were welcome, he kept talking - telling me it'd be "free" to get solar, etc. My neighbors all have solar panels and are locked in for 20 years. I didn't want that. Every shutdown I gave him didn't deter. After I told him I had no interest, he, misogynistically, asked when my husband would be home for him to talk to. I told him in no certain terms, that I said I was the homeowner; that I made decisions for the home and was not interested, shutting the door. 3-4 days later around dinner time, the same knock and doorbell ring. My husband is very protective of me and went to answer the door. He was gone for a good while at the door. I finally got up, walked over and asked who it was - I'll be d*mned; it was the same d!ckhead I said "no" to, now trying to convince my husband to get Sunrun Solar - once AGAIN blatantly ignoring the "no soliciting' sign. He wasn't going to convince my husband to go forth with solar, when he saw me coming to the door, he dashed. If they'll break solicitation rules and not take "no" for an answer, it's clear they had no principles as a company. If we did get solar, Sunrun is the last company I'd look to. What an obnoxious, unscrupulous guy.
Reply from Sunrun2026-07-11
Hi Lisa, we're really sorry to hear that this happened. That's not the experience we want, especially when a no soliciting sign is in place. We'd like to look into this further. If you're able, please send an email to [email protected] with your address and any information about the individual, including photos or videos, so we can escalate this properly. Thanks!
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Tom Brown美国 · 1 review · Experienced 2026-07-07 ·
★★★★★
Jake and jawun work great together and…
Jake and jawun work great together and answered all my questions with knowledge and understanding so I felt comfortable to trust their product. They were accommodating my schedule to postpone so I could do my roof repairs and coating then got me back up on time for the inspection and install.
Reply from Sunrun2026-07-09
Thank you for taking the time to share your experience, Tom! We're thrilled to hear Jake and Jawun helped educate you on our services and took the time to answer your questions. We'll be sure to pass this along!
I am sharing my experience with Sunrun because I believe their sales process was deceptive and designed to protect the company, not the customer.
My contract date was May 22, 2023. For more than three years, I believed I was dealing directly with Sunrun. The sales representative presented himself as a Sunrun representative. I was never told he worked for a third-party company called Sunder Energy. I am only hearing that name now, after I raised a complaint.
My issue is not that the system is broken. The system works. The problem is that it was under-designed from the beginning using only one month of electric usage history. Sunrun then put language in the contract claiming I had not lived in my home for 12 months and therefore did not have enough usage history. That is completely false, and it was never explained to me.
I was not asked for the proper usage history needed to size the system correctly. Instead, the sales representative controlled the information, rushed the signing process, and had me sign documents while presenting them as usage-permission, finance, and credit approval forms. I did not know I had signed a full solar contract until about a year later, when I contacted Sunrun.
To me, this was not an honest mistake. It looks like an intentional under-design backed by contract language that the customer was not given a fair chance to understand.
Now Sunrun is relying on the contract and pointing to a third-party sales company I was never told about. That is unacceptable. Sunrun benefited from the sale, but now wants to distance itself from the way the sale was made.
My ticket is still open, and I will update this review if Sunrun takes real responsibility. Until then, I strongly warn customers: do not trust the sales pitch. Demand the full contract in advance, verify the usage history used to size your system, and do not sign anything on a phone or tablet without reading every page yourself.
Based on my experience, Sunrun’s sales process was misleading, deceptive, and designed to leave the customer trapped once the contract is signed.
Reply from Sunrun2026-07-07
Thank you for sharing your story, Eskender. Your feedback helps us continue to improve your solar experience. If you can send your address and review to [email protected], we'll be able to look into this further for you.
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Mike Ramirez美国 · 1 review · Experienced 2026-07-01 ·
★★★★★
As a real estate agent
As a real estate agent, I've worked with many companies over the years, and my experience with Sunrun has been one of the most frustrating.
I'm currently representing a buyer on a home with a Sunrun solar lease. The system is supposed to have 38 panels, but getting Sunrun to complete what should be a straightforward installation has been an absolute nightmare. Communication has been poor, timelines have been missed, and the seller has been given the runaround at every turn.
The result? Our transaction is now delayed, and we can't close on time because we're still waiting on Sunrun.
The solar lease itself may look appealing,17 years remaining at about $260 per month, but none of that matters if the company can't provide timely service or communicate effectively during a real estate transaction.
If you're considering solar, I strongly encourage you to research not only the pricing but also the company's customer service and ability to support homeowners after the contract is signed. Based on my experience, I would not recommend Sunrun. They are HORRIBLE!!!!!!!
Reply from Sunrun2026-07-07
Oh no, Mike, we're sorry to hear this. I am part of the Social Media Team here at Sunrun. We would love the opportunity to make it right. In order to best assist you, and the buyer, please send the address and an overview of the concerns to [email protected], so that we can personally connect you both with an Escalations Expert who can help you. Thank you!
very professional answered all my question and educated me.
Reply from Sunrun2026-07-07
We're thrilled you had a good experience, Deborah! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
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Michael美国 · 1 review · Experienced 2026-07-01 ·
★★★★★
I purchased a home with Sunrun panels…
I purchased a home with Sunrun panels and assumed the contract two months ago and they refuse to activate my panels so it is costing me a fortune in Florida summer power bills instead of credits. Every time I contact them they give me a case number and tell me someone will be in touch within 48 hours and then after the timeframe goes by, I call and we start over again. No-one from management will help and I am starting to feel as if this is a fraudulent company.
Reply from Sunrun2026-07-01
Hi Michael, thanks so much for reaching out and for your patience. We're really sorry that your project is taking longer than expected to complete, and we understand how frustrating the delay in PTO can be. Our team would like to look into your account to see what the holdup is and provide you with an update. When you have a moment, please send an email to [email protected] with your address so we can review this further.
