Sunrun (sunrun.com) has a 1.8 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Utilities and its reputation is poor. 73% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Ibrahim Badi美国 · 1 review · Experienced 2026-06-18 ·
★★★★★
Faulty system and very poor customer support
Very poor customer support. My system works one week and crashes for two weeks or more. You would think they would come as soon as possible to fix your issue instead I got an appointment scheduled three weeks after. I’m in the 45 days courtesy period maybe they don’t want me to benefit from it.
I don’t recommend sunrun and will tell all my friends who have their installation scheduled to cancel and look for another solar system provider.
Reply from Sunrun2026-07-01
Hi Ibrahim, thank you for getting in touch with us. We're really sorry to hear you've had issues with your system and with having a longer repair time than expected. We're reviewing your account now, and have assigned an expert to take a closer look at what may be causing this. Someone from our team will be reaching out to you within the next business day to help walk through your concerns. In the meantime, please send us a private message if you have any questions so we can continue helping.
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Ryan Matthew Mensing美国 · 1 review · Experienced 2026-05-29 ·
★★★★★
Everything was smooth and handled well
Everything was smooth and handled well. Enough said.
Reply from Sunrun2026-06-23
We're thrilled you had a good experience, Ryan!
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Jennifer Madsen美国 · 1 review · Experienced 2026-05-15 ·
★★★★★
Bryce was great
Bryce was great. Very helpful & patient. Thank you!
Reply from Sunrun2026-06-09
Thank you so much for being part of our Sunrun family!
Salesman Mr.W from dighton ma area will lie to you to make a sale for this company. Sunrun, one of the nation's largest residential solar installers, utilizes a highly aggressive, multi-channel sales strategy. While they emphasize energy savings and independence, consumer advocates and regulators frequently scrutinize their reliance on door-to-door solicitation, 20-year Power Purchase Agreements (PPAs), and "pain-point" psychological pitches.Consumer Protection Complaints: The Massachusetts Attorney General's Office has received hundreds of consumer complaints regarding Sunrun. The primary grievances include misleading door-to-door sales tactics, systems that were never activated or failed to function properly, unpermitted work, and unauthorized contracts. STAY FAR AWAY FROM THIS COMPANY.
Reply from Sunrun2026-06-09
Thank you for bringing this to our attention. We are so sorry to hear about your experience. We would love the opportunity to make things right and speak to you further on this matter. In order to best assist you, please send us your address and the details of your interaction to [email protected], so that we can take steps to get this escalated immediately. Thank you!"
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Mark英国 · 1 review · Experienced 2026-05-01 ·
★★★★★
Your whole company is a scam
Your whole company is a scam. I bought a house and refused to sign the transfer agreement because of the ridiculous monthly leasing charges and the fact that there is NO SAVINGS. I bought a house not a damn Solar company. Now I am faced with problems with my roof and need to uninstall the system. SunRun told me that I have to buy out the contract ($12,000) if I want to get out of a contract that I never purchased initially. I refused to sign the transfer agreement because of the misleading information on savings. Costs me more to continue with SunRun than to just simply pay my electric bill. Total BS company.
Reply from Sunrun2026-06-09
Thanks for reaching out to us, Mark. We would love to discuss this further to get a better idea of how to help resolve it. To best assist you, please send your address and an overview of your concerns to [email protected] so we can personally connect you with an Escalations Expert who can help. Thank you!
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Michelle加拿大 · 1 review · Experienced 2026-05-18 ·
★★★★★
Hayden Andrews Racist Employee
Their employees especially Hayden Andrews is racist and belittles customers about their ethnicity
Reply from Sunrun2026-06-09
We are aware of the video circulating online. Sunrun has a zero tolerance policy for this type of behavior. The individual involved is no longer with the company.
They don't honor their contracts. I was originally going to write to speak to the horrible customer service, but it's obvious now that the runaround given by customer service was merely to mask the fact that they don't want to honor their contract. One day the story was "our workflow got stuck", the next day it was "the process didn't move because it was waiting for a document that you have already sent in". After calling every day and finally resolving the situation, they told the contractor that the work order was void. When I called in to resolve the situation, they said "you have to pay more". I mentioned that this was contrary to my signed written quote and the service rep literally said "Sunrun will not honor our contract"
Buyer beware! Do not make a purchase with this company!!
Reply from Sunrun2026-05-26
Thank you for reaching out and sharing your experience with us. We're really sorry to hear that things haven't met your expectations and understand how frustrating that can be. Your feedback is important, and our team would like to better understand the issues you've been having. If you have a moment, please send your service address and a brief overview of your concerns to [email protected] so we can help further. Thanks!
Scammers, don't trust them, I pay them more than my taxes
Reply from Sunrun2026-05-19
Hi Dominik, thank you for reaching out and sharing your experience with us. We're really sorry to hear that things haven't met your expectations and understand how frustrating that can be. Your feedback is important, and our team would like to better understand the issues you've been having. If you have a moment, please send your service address and a brief overview of your concerns to [email protected] so we can help further. Thanks!
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Bhav英国 · 2 reviews · Experienced 2026-05-14 ·
★★★★★
Have racists working there..
Have racists working there... what a horrible company!
Reply from Sunrun2026-05-19
Sunrun is aware of the incident shown in the circulating video. We do not tolerate this kind of behavior, and the individual involved is no longer employed by the company.
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Brian美国 · 2 reviews · Experienced 2026-05-12 ·
★★★★★
Has racist employees
Has racist employees. Worst customer service ever
Reply from Sunrun2026-05-19
We're aware of the video being shared online and want to be clear that this behavior does not reflect Sunrun's values. We have a zero tolerance policy for this type of conduct, and the individual involved is no longer with the company.
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Leslie美国 · 1 review · Experienced 2025-12-18 ·
★★★★★
My experience with Sunrun was terrible
My experience with Sunrun was terrible. I was lied to multiple times regarding a $500 service fee that I was specifically told I would not have to pay since I did not damage the system myself.
When I tried to get answers, I was talked down to, yelled at, and treated disrespectfully. Instead of resolving the issue professionally, they sent the account to collections, causing damage to my credit score. This has been ongoing since January 2025.
Proceed with caution and document everything.
Reply from Sunrun2026-05-19
Hi Leslie, thank you for sharing your experience. We're really sorry to hear about what you've gone through, it sounds incredibly frustrating. Transparency is very important to us, and it's concerning to hear that things were not clearly communicated during the sales process. We'd like to better understand what happened and take a closer look at your situation. When you have a moment, please send your address and a breif overview of the issues you're having to [email protected] so we can review this further. Thanks!
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M G加拿大 · 1 review · Experienced 2026-05-10 ·
★★★★★
They have racist employees screaming…
They have racist employees screaming insults at people going about their daily lives. @haydenspace_
Reply from Sunrun2026-05-19
We are aware of the video circulating online. Sunrun has a zero tolerance policy for this type of behavior. The individual involved is no longer with the company.
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David Watts美国 · 1 review · Experienced 2025-05-01 ·
★★★★★
Sunrun says inverter/battery failed can't get them to fix
Sunrun says our inverter/battery are failed. They determined this through remote diagnose. It failed in less than 2 years. Sungate inverter, L.G. battery. We have tried about 6 months to get them to fix this. The company is very bad at customer relations unless selling a system. The case manager gives us the run around and doesn't respond often. We BOUGHT and not leased or system for almost 52K! Bet if leased fixed immediately. They are liable in the limited warranty 10 years. Any good lawyers out there? Terrible company
Reply from Sunrun2026-05-02
Hi David, we really appreciate you reaching out and letting us know. We're really sorry to hear you've been having issues with your equipment and we'd like to look into this to see how we can help. When you have a moment, please send your contact information to [email protected] so we can review this for you. Thanks!
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James Hamby美国 · 1 review · Experienced 2026-05-01 ·
★★★★★
Very Poor Service from Karthik K.
Hello Sunrun Team,
I’m writing to share feedback about my experience with Mr. Kambhampati.
I found the service to be poor and the interaction unprofessional. Communication was unclear, the process felt disorganized, and I did not feel confident that the work was being handled competently or completed to the expected standard.
This created a frustrating experience and left me dissatisfied with the outcome. I wanted to bring this to Sunrun’s attention so the issue can be reviewed and addressed appropriately.
Thank you,
Reply from Sunrun2026-05-05
James, thank you for taking the time to share your experience. We're really sorry to hear this and understand how frustrating unclear communication and a disorganized process can be. We'd be happy to look into what happened to see how we can help. Please send your address and a brief overview of the issues you had to [email protected] so we can review this. Thanks!
BUYER BEWARE - Our system had been down for months SUNRUN have consistently let us down, from Customer service who don't reply on time to technicians who just fail to show uop and reschedule multiple times! We mad the big mistake of trusting them - If I could give them ZERO stars I would - BUYER BEWARE - if your system goes down and and youve spent multiple tens of thousands to install it then you'll likely be getting HIGH electricity bills and SUNRUN will not care! you'll be on your own - BUYER BEWARE - do NOT use this company!
Reply from Sunrun2026-04-23
We're really sorry to hear you're feeling this way, Giles, that's not the experience we want for you at all. We understand how frustrating it can be to not feel like you're getting support with your issues, and we'd like the chance to make things right and better understand what's going on. We're taking a closer look at your account, and an expert is reviewing your case. Someone from our team will be in touch as soon as possible, typically within one business day. In the meantime, if you have any questions, please send us a private message, and we'll be happy to help.
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Dan美国 · 1 review · Experienced 2026-04-22 ·
★★★★★
I guess I’m gonna go with the one star…
I guess I’m gonna go with the one star camp. Even though the installation went pretty smoothly my argument is what other people have expressed about having a smash panel that Sunrun doesn’t care about because they say the system performance isn’t impacted. I guess that’s my bad for just having too many darn panels that I paid for. Anyway, to just find out how much they would charge me to get my smash panel replaced they were gonna charge me $600 to have a tech come out. The tech came out and reported that the system performance looked good and apparently he didn’t even know that he was supposed to go up on the roof and look at the smashed panel. So I’m scheduled now to have a new tech come out but reading other reviews, I seriously doubt that they’re gonna help me resolve this issue and I’ll just have to deal with one panel only producing half of what it should. I’m sure this happens all the time and their texts have their response script right at the top of the stack because they didn’t even hesitate when I asked them what if the smashed panel causes a fire. They simply responded. It would be investigated anyway good luck to all those who’ve already paid for a Sunrun system that you never end up with damage to your panels -, unless of course you are “lucky” to have all of them damaged - because then your system might be impactedto whatever level THEY think is significant.
Reply from Sunrun2026-04-23
Hi Dan, we're really sorry to hear you had this experience. We understand how frustrating that must have been, especially with the length of time it took to resolve. We'd like to take a closer look at your account and see how we can help. When you have a moment, please send your service address to [email protected] so we can review this. Thanks!
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Robert Bell美国 · 5 reviews · Experienced 2026-04-14 ·
★★★★★
Can I give them negative stars? -5
The absolute worst company. They do anything to get you to sign up but later if you have a problem oh well. System is down? Let us take a week to diagnose it, then two more weeks to schedule an appointment. The performance “guarantee” oh yeah they won’t pay that until TWO YEARS LATER. No means to escalate, the call center flat out refuses to escalate. And they still have to nerve to ask me to recommend Sunrun to my neighbors. The worst experience of my life. Going to be a very long 25 years. Avoid this scam at all costs.
EDIT: contacted the email in the response. They did absolutely nothing. No ability to escalate, no ability to get someone competent out here any sooner. When someone did come back I got the exact same “oh, I need to reschedule when someone can help me lift panels”. Now an appointment in 10 more days. Can’t wait to hear the next tech say the same thing. How about you people talk to each other. How about you look at the case and send the right people? Now the “cx representative” is not responding to me. I stand by my statement: AVOID SUNRUN AT ALL COSTS!!!!
Reply from Sunrun2026-04-16
Thank you for getting in touch with us, Robert. We're truly sorry to hear you've had this experience and understand how frustrating this is. We'd like to get a better understanding of what's been going on to see how we can help. Please send your address and a review of your concerns to [email protected] so we can help.
roof damaged. they didn't seal where they drilled and it rained so now I have to have my drywall an insulation replaced. Sunrun is refusing to take action and has someone here covering up the damages instead of cutting it down to see if theres mold where my kids live!!!! will be taking legal action.
Reply from Sunrun2026-04-11
Hi Faith, we're really sorry to hear about this situation. That's not the experience we want for our customers, and we understand how frustrating this must be. We'd like to take a closer look into what happened and help get this resolved. Please send your address and any other details to [email protected] so we can review this.
During a recent interaction with Carlos, the supervisor of Sunrun, I was informed of a charge of $561 for a technician to inspect my solar signal panels. The communication breakdown and lack of transparency regarding this matter are concerning. It appears that Sunrun has a history of misrepresenting information to new customers, resulting in charges for services that were not properly explained. I would not recommend this company.
Reply from Sunrun2026-04-11
We're really sorry to hear this and understand why you'd feel frustrated, Tiffany. Transparency is very important to us, and it's concerning to hear this feedback. We'd like to take a closer look at your experience to better understand what happened. Please send your service address along with more details of the issues you're experiencing to [email protected] so we can follow up.
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Nancy美国 · 1 review · Experienced 2026-04-07 ·
★★★★★
Annoying door to door solicitation
A Sunrun/Reliant representative rang my doorbell twice and knocked on my door twice in spite of a “No Solicitors” sign right next to my door. He looked right at the sign and disregarded it. He waited about four minutes on my walkway. When I opened my door to tell him no soliciting he denied being a solicitor, although he clearly was one. Super annoying and unwelcome. Both my house and my neighborhood have clear signs posted. I googled the company and see that they are under investigation by the Texas Attorney General’s office. Also: I already have solar panels.
Reply from Sunrun2026-04-11
Hi Nancy, we're really sorry to hear that this happened. That's not the experience we want, especially when a no soliciting sign is in place. We'd like to look into this further. If you're able, please send an email to [email protected] with your address and any information about the individual, including photos or videos, so we can escalate this properly. Thanks!
