Sunrun (sunrun.com) has a 1.8 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Utilities and its reputation is poor. 73% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Tammie美国 · 3 reviews · Experienced 2025-09-19 ·
★★★★★
Solar sad
We decided to add solar panels to our existing solar system. Truly a good idea since the electric tier system was changing. I thought it was an innovative idea and we add batteries for storage
Well we started the process and it took nearly 10 months to get our new system operational.
There were a few facts that were not disclosed to us.
1. Our current system which we own was taken off line during our waiting period. So our electric bills went crazy.
2. The transformer in our neighborhood could not handle our new system. So we were put on a waiting list with large electric company with no idea when this transformer would be replaced. In the name of good business wouldn’t you check first before installing equipment. It literally took 9-10 months for this transformer to be changed out.
3. We were informed by our sales person who was very good at teaching us about the finance side of the solar. We would get a $2500 credit card we could use as a gift. We had to updated our electrical panel. So we could use those funds to pay for that upgrade. When we finally started our service. We called about our credit card. And according to customer service they did not know what we were talking about. We called our solar sales person with no reply.
We called and called and called to get information about our system being operational sooner with really little feed back and help.
We never heard from our solar sales person about the credit or helping us pay the outrageous bills we encountered while our solar system was off line.
We sent a final email to give feedback back and get help but nothing was done
We are still waiting.
Reply from Sunrun2025-10-02
Thanks for reaching out to us, Tammie. We would love to discuss this further, so that we can get a better idea of how to help resolve this. In order to best assist you, please send your address and an overview of your concerns to [email protected], so that we can personally connect you with an Escalations Expert that can help you. Thank you!
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Ken Ousey美国 · 1 review · Experienced 2025-09-08 ·
★★★★★
Communication between the PM and myself…
Communication between the PM and myself was stressful. Had to send utility documents numerous times . At one point found the local office a personally took the documents to the PM. At one point after sending the same requested documents a 4th time I asked and told in writing that all was good to go only to be asked again later on for the same documents. Spoke with the supervisor about the frustration especially when I came home after a vacation to only find equipment installed on the front of my house with no conversation prior to the adding of equipment that does not add to curb appeal on my house. Expressed my disappointment to the supervisor and was assured that SUNRUN would make it right but wanted to get through the process with PG&E first. Well all is connected and I will wait and see if there is follow through on the promise. Customer Service is essential for the success of any company and text messages and emails in my opinion is not customer centric service. I asked numerous times if I could have a visit from a local supervisor to discuss the situation and it seemed to go to deaf ears. The field personnel were great , honest and straight forward. Be tough for me to recommend SUNRUN to others.
Reply from Sunrun2025-09-16
We're truly sorry to hear about your experience, Ken. Our team would be happy to look into any concerns further to see how we can help. We've located your account and have assigned an Escalation Expert who will review your account and reach out to you as soon as possible. Thanks!
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Scott美国 · 5 reviews · Experienced 2025-04-15 ·
★★★★★
The SunRun folks were fantastic
The SunRun folks were fantastic. Gave us a date to install and did this on one day. The issues arouse around state and city documentation to start our own transmission in the Solar universe. SunRun got the documentation and after state and city blessing, we were able to start producing our own power.
"The last two bills from EverSource; our current provider were a staggering -$65 and -$75.00. Love it. Great job SunRun.
Reply from Sunrun2025-06-10
This is awesome, Scott! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
