我在三天内收到了产品,但我住的地方距离公司只有大约一百英里左右。当我准备保护屏幕盖时,我不小心撕下了帮助手机读取指纹的贴纸,因为我认为它应该被撕掉。我立即联系了客户服务,询问他们是否可以将受影响的部件发送给我。尽管由于我不耐烦将其安装到手机上而弄乱了,但好心的女士说没问题,您已经得到保障,她给我发了一个全新的手机壳。很棒的人,与他们打交道的经历很棒。这是我自从拥有三星 S 系列手机以来购买的第三个独角兽甲虫 SUP 手机壳。我强烈向大家推荐它们,并将永远为我未来的三星手机购买它们😀。谢谢你!
SUPCASE 回复2026-08-06
Thank you for sharing your full experience with us. We totally understand that little accidental mishaps can happen while setting up a new phone case. We are glad our team was able to take care of your situation and have a new unit sent to you. It is wonderful to know Unicorn Beetle has been your trusted pick across multiple Samsung‑series devices. We truly appreciate your long‑term loyalty and your recommendation. We look forward to supporting your future Samsung phones as well.
Thank you for your wonderful feedback. We’re delighted the case fits comfortably in your hand without adding extra bulk. It’s also very rewarding to hear that our customer service team could respond promptly to your questions. Knowing we are there to back you up is exactly what we aim for, and we really value your trust in SUPCASE.
Thank you for your kind words about Mariam. It means a lot to us that she delivered such great customer service for you. Our team always aims to offer thoughtful and efficient support to every customer, and we are happy her work left you with a positive impression.
L
Les M. · 写过 1 条评价 · 已认证 · 体验于 2026-08-04 ·
★★★★★
感谢您的快速回复
感谢您的快速回复。收到邮件中的案例,一切似乎都很好。
SUPCASE 回复2026-08-05
Thank you so much for letting us know. We are happy to hear your new case arrived and is working perfectly for you. It is always our goal to deliver a smooth experience for every customer.
d
denis scott · 写过 1 条评价 · 体验于 2026-08-05 ·
★★★★★
优质的客户服务快速的运输
SUPCASE 回复2026-08-05
Thank you for your kind feedback. We’re pleased that our customer support and shipping speed met your expectations. Our team will keep working to bring consistent, satisfying service to all customers.
Thank you for your positive comment about our customer service. It encourages our whole team a lot. We will keep putting in effort to provide reliable and pleasant support for every customer.
Thank you for your detailed and thoughtful feedback. We are thrilled Vera delivered such responsive and helpful support for your warranty request, and we’re pleased your replacement arrived in good time.
It’s wonderful to hear you rely on the Beetle Pro for solid iPhone protection and value the convenience the holster brings to your daily use.
We take your observation about the holster very seriously. Your suggestion for design improvements will be passed directly over to our product development team, as we aim to boost durability while keeping it simple to open.
We truly appreciate you taking the time to share these valuable insights with us.
B
Bill · 写过 1 条评价 · 已认证 · 体验于 2026-07-15 ·
★★★★★
客户服务非常有帮助,当...
当我打电话询问我的 Supcase 屏幕保护膜有划痕且属于保修范围时,客户服务非常有帮助
SUPCASE 回复2026-08-04
Thank you so much for sharing your experience with our support team. We’re glad we could assist you smoothly with your warranty request. It means a great deal to know our team was able to deliver helpful support when you needed it.
I
Ian · 写过 1 条评价 · 已认证 · 体验于 2026-07-27 ·
★★★★★
皮带皮套上的夹子坏了
皮带皮套上的夹子坏了,他们在提交保修索赔后不到一周的时间里就寄出了替换品和新手机壳。会再次购买!
SUPCASE 回复2026-08-04
We truly appreciate you sharing this wonderful feedback. We are delighted that your warranty request was processed quickly and you received your replacement promptly. It brings us great joy to earn your trust and we look forward to serving you again in the future.
Thank you for this heartfelt feedback. We completely agree that reliable warranty and after‑sales support matter just as much as the product itself. It means so much that you consistently choose SUPCASE for your active lifestyle. We are glad our cases can keep your phone well‑protected through heavy daily use, and we appreciate your trust whenever issues pop up. Our team will keep working hard to stand behind every purchase for you and all our customers.
K
KM · 写过 2 条评价 · 已认证 · 体验于 2026-07-24 ·
★★★★★
非常容易更换
非常容易获得替代品。出色的客户服务和及时的服务。非常满意,是 Supcase 的长期客户。
SUPCASE 回复2026-08-05
Thank you for being such a long‑time valued customer. We are glad the replacement process went smoothly for you and that our team could deliver prompt support. Your continued loyalty means the world to us, and we will keep striving to maintain this positive experience for you.
S
Sara vasquez · 写过 1 条评价 · 体验于 2026-07-10 ·
★★★★★
我对这里的体验非常好。
我对太阳箱的支持有很好的体验,它被替换了,我的铁杆
SUPCASE 回复2026-08-05
Thank you for your feedback. We are happy to hear you had a positive experience with our support team and that your replacement was arranged for you. We greatly value your satisfaction and will keep working to deliver reliable service for all our customers.
A
Alyssa · 写过 1 条评价 · 已认证 · 体验于 2026-07-26 ·
★★★★★
客户服务及时且友善。
客户服务及时且友善。他们跟进并回答了我所有的问题和疑虑。我会向我认识的任何人强烈推荐该产品。
SUPCASE 回复2026-08-05
Thank you so much for your wonderful feedback. We are glad our support team could respond to you in a timely manner and address all your questions thoroughly. It is truly rewarding to earn your recognition and your willingness to recommend us to others. We will keep working hard to maintain this level of experience for every customer.
E
E B · 写过 1 条评价 · 已认证 · 体验于 2026-07-29 ·
★★★★★
保修体验为 A++
SUPCASE 回复2026-08-05
Thank you so much for the fantastic rating on your warranty experience. It makes our whole team happy to know the process worked out well for you. We always strive to deliver smooth and hassle‑free support for every customer.
C
Cesar Augusto Vargas Serrano · 写过 1 条评价 · 已认证 · 体验于 2026-08-01 ·
★★★★★
我的任天堂替换盒……
我的 Nintendo Switch 2 替换外壳准时到达,我真的很感激,客户服务非常积极和友善,他们非常关注我的问题和疑虑,希望我的新外壳不会出现质量问题,谢谢 Supcase 团队。
SUPCASE 回复2026-08-03
We truly appreciate your kind feedback and are glad your new Nintendo Switch 2 case arrived promptly. Our team always aims to listen carefully and respond to every customer’s questions. We hope the case delivers reliable performance and serves you well for a long time.
R
Rajiv Gupta · 写过 5 条评价 · 已认证 · 体验于 2026-07-30 ·
★★★★★
很棒的客户服务
很棒的客户服务。该公司为他们的产品提供支持。
SUPCASE 回复2026-08-03
Thank you so much for your wonderful recognition. It means a great deal to know we can earn your trust by keeping our commitment to customers. We will keep striving to deliver dependable products and thoughtful support.
A
Andrew Orrah · 写过 45 条评价 · 已认证 · 体验于 2026-08-03 ·
★★★★★
快速高效的调度...
快速高效地发送替换箱
SUPCASE 回复2026-08-03
Thank you for your positive feedback. We are glad the arrangement was processed smoothly for you. We hope your new case works perfectly for your daily use.
Thank you for this fantastic feedback. We are thrilled you are enjoying the Silver MagFlip MagSafe Wallet. It is wonderful to know our team could make your sample‑request experience smooth and straightforward. We are really looking forward to your social‑media review, and we will keep you in mind for future review‑unit opportunities. Thank you for your support of SUPCASE.
Thank you for your honest feedback. We are glad you appreciate our product design and our commitment to supporting customers through our after‑sales service. Your feedback on the belt clip is valuable for our product optimization work. We sincerely appreciate your continued trust in SUPCASE.
M
Mike Kirouac · 写过 1 条评价 · 体验于 2026-07-30 ·
★★★★★
优秀的产品,市场上最好的手机保护
优秀的产品。我有几个 z Fold 系列手机的保护壳。这些手机壳完美契合,提供良好的保护。我的手机掉落过几次,手机或外壳都没有损坏。我还有 Galaxy Watch Ultra 的表壳和表带。 Supcase 是我为手机和手表使用的唯一保护壳。他们的客户服务非常好。当我遇到问题时(四年内只发生过两次),我给客户服务发送了电子邮件并很快收到了回复。他们通过向我发送了我在几天内收到的全新案例来解决我的问题
SUPCASE 回复2026-07-30
Thank you for such wonderful and detailed feedback. It brings us great joy to know you have trusted SUPCASE for your Z Fold series and Galaxy Watch Ultra over the years. We are pleased that our cases fit precisely and have kept your devices safe even from multiple drops. We also value your recognition of our customer‑support performance. It means a lot that we could resolve your concerns efficiently whenever you needed assistance. Thank you sincerely for your long‑term loyalty to our brand.