SUPCASE (supcase.com) has a 4.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I received my product in 3 day's, but I do live only about a hundred or so miles from the company. When I was preparing the protector screen cover I removed the sticker that helps the phone read your fingerprints by accident because I thought it was supposed to be removed. I contacted customer service right away and asked if they could just send me the effected part.Even though it was messed up due to my impatience in getting it on my phone the kind lady said no problem you're covered and she sent me a whole new case.Great people and a great experience dealing with them.This is the 3rd Unicorn beetle SUP Case I have purchased since owning the Samsung S series phones.I highly recommend them to everyone and will always buy them for my future Samsung phone's 😀. Thank you!
Reply from SUPCASE2026-08-06
Thank you for sharing your full experience with us. We totally understand that little accidental mishaps can happen while setting up a new phone case. We are glad our team was able to take care of your situation and have a new unit sent to you. It is wonderful to know Unicorn Beetle has been your trusted pick across multiple Samsung‑series devices. We truly appreciate your long‑term loyalty and your recommendation. We look forward to supporting your future Samsung phones as well.
Quality case. Fits well and gives a great feel to handling my phone without any unnecessary bulk. Customer service is top notch, quick to answer any questions or concerns. Nice to know someone is there if you need them.
Reply from SUPCASE2026-08-06
Thank you for your wonderful feedback. We’re delighted the case fits comfortably in your hand without adding extra bulk. It’s also very rewarding to hear that our customer service team could respond promptly to your questions. Knowing we are there to back you up is exactly what we aim for, and we really value your trust in SUPCASE.
Miriam was excellent to work with. Great customer service.
Reply from SUPCASE2026-08-05
Thank you for your kind words about Mariam. It means a lot to us that she delivered such great customer service for you. Our team always aims to offer thoughtful and efficient support to every customer, and we are happy her work left you with a positive impression.
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Les M. · 1 review · Verified · Experienced 2026-08-04 ·
★★★★★
Thank you for your quick response
Thank you for your quick response. Received the case in the mail, and everything seems to be just fine.
Reply from SUPCASE2026-08-05
Thank you so much for letting us know. We are happy to hear your new case arrived and is working perfectly for you. It is always our goal to deliver a smooth experience for every customer.
d
denis scott · 1 review · Experienced 2026-08-05 ·
★★★★★
great customer service fast shipping
Reply from SUPCASE2026-08-05
Thank you for your kind feedback. We’re pleased that our customer support and shipping speed met your expectations. Our team will keep working to bring consistent, satisfying service to all customers.
Thank you for your positive comment about our customer service. It encourages our whole team a lot. We will keep putting in effort to provide reliable and pleasant support for every customer.
Vera, your representative was responsive and helpful. I received the warranty replacement on a timely basis. The Beetle Pro is case I can depend upon to give excellent protection to my iPhone and I prefer not to carry the phone in a pocket, hence the included holster is a great addition to the Beetle system. However, the latch on the holster appears to be a weak spot, subject to breakage. Perhaps a little re-engineering would be appropriate to strengthen it while still making it easy to un-latch and remove the phone.
Reply from SUPCASE2026-08-05
Thank you for your detailed and thoughtful feedback. We are thrilled Vera delivered such responsive and helpful support for your warranty request, and we’re pleased your replacement arrived in good time.
It’s wonderful to hear you rely on the Beetle Pro for solid iPhone protection and value the convenience the holster brings to your daily use.
We take your observation about the holster very seriously. Your suggestion for design improvements will be passed directly over to our product development team, as we aim to boost durability while keeping it simple to open.
We truly appreciate you taking the time to share these valuable insights with us.
B
Bill · 1 review · Verified · Experienced 2026-07-15 ·
★★★★★
Customer service was very helpful when…
Customer service was very helpful when I called with a scratched screen protect on my Supcase that was covered under warranty
Reply from SUPCASE2026-08-04
Thank you so much for sharing your experience with our support team. We’re glad we could assist you smoothly with your warranty request. It means a great deal to know our team was able to deliver helpful support when you needed it.
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Ian · 1 review · Verified · Experienced 2026-07-27 ·
★★★★★
Clip on belt holster broke
Clip on belt holster broke, they sent a replacement along with a new case for the phone in less then a week from submitting warranty claim. Would purchase from again!!
Reply from SUPCASE2026-08-04
We truly appreciate you sharing this wonderful feedback. We are delighted that your warranty request was processed quickly and you received your replacement promptly. It brings us great joy to earn your trust and we look forward to serving you again in the future.
J
Jerry Clinton · 1 review · Verified · Experienced 2026-07-15 ·
★★★★★
A product is only as good as its…
A product is only as good as its warranty and it’s after the sell support .
Saying that , SupCase is a great product !
It’s the only phone case I buy !
I’m a busy man and I do a lot of activities that are not always easy on a phone or it’s case
but SupCase keeps my phone safe and if I have a occasional problem with a case or clip , SupCase has always come through for me and makes it right ! Thank you SupCase !
Reply from SUPCASE2026-08-05
Thank you for this heartfelt feedback. We completely agree that reliable warranty and after‑sales support matter just as much as the product itself. It means so much that you consistently choose SUPCASE for your active lifestyle. We are glad our cases can keep your phone well‑protected through heavy daily use, and we appreciate your trust whenever issues pop up. Our team will keep working hard to stand behind every purchase for you and all our customers.
K
KM · 2 reviews · Verified · Experienced 2026-07-24 ·
★★★★★
Very easy to get a replacement
Very easy to get a replacement. Fantastic Customer Service and prompt service. Very Satisfied and a long time customer of Supcase.
Reply from SUPCASE2026-08-05
Thank you for being such a long‑time valued customer. We are glad the replacement process went smoothly for you and that our team could deliver prompt support. Your continued loyalty means the world to us, and we will keep striving to maintain this positive experience for you.
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Sara vasquez · 1 review · Experienced 2026-07-10 ·
★★★★★
I was very good experience with the…
I was very good experience with the Support at the sun Case the was replace Man my irons
Reply from SUPCASE2026-08-05
Thank you for your feedback. We are happy to hear you had a positive experience with our support team and that your replacement was arranged for you. We greatly value your satisfaction and will keep working to deliver reliable service for all our customers.
Customer service was timely and kind. They followed up and answered all of my questions and concerns. I will highly recommend this product to anyone I know.
Reply from SUPCASE2026-08-05
Thank you so much for your wonderful feedback. We are glad our support team could respond to you in a timely manner and address all your questions thoroughly. It is truly rewarding to earn your recognition and your willingness to recommend us to others. We will keep working hard to maintain this level of experience for every customer.
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E B · 1 review · Verified · Experienced 2026-07-29 ·
★★★★★
Warranty experience was A++
Reply from SUPCASE2026-08-05
Thank you so much for the fantastic rating on your warranty experience. It makes our whole team happy to know the process worked out well for you. We always strive to deliver smooth and hassle‑free support for every customer.
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Cesar Augusto Vargas Serrano · 1 review · Verified · Experienced 2026-08-01 ·
★★★★★
My replacement case for my Nintendo…
My replacement case for my Nintendo Switch 2 arrived on time, I'm really thankful, customer service is very responsive and kind, they were very attentive to my my questions and concerns, hope not to have quality issues with my new case, thank you Supcase team.
Reply from SUPCASE2026-08-03
We truly appreciate your kind feedback and are glad your new Nintendo Switch 2 case arrived promptly. Our team always aims to listen carefully and respond to every customer’s questions. We hope the case delivers reliable performance and serves you well for a long time.
Great customer service. This company stands behind their product.
Reply from SUPCASE2026-08-03
Thank you so much for your wonderful recognition. It means a great deal to know we can earn your trust by keeping our commitment to customers. We will keep striving to deliver dependable products and thoughtful support.
Thank you for your positive feedback. We are glad the arrangement was processed smoothly for you. We hope your new case works perfectly for your daily use.
J
JOE MICHAEL · 2 reviews · Experienced 2026-07-21 ·
★★★★★
What a wonderful experience I've had
What a wonderful experience I've had, I reached for a Magsafe Wallet review unit and I was surprised when the only question I was asked was "Which one would you like to try". I picked the Silver magflip and I couldn't be happier. Nothing but positive responses so far from Team Supcase. It is a pleasure to try out and, in the near future, do a review highlighting it on my social media channels. Hopefully I can get more review units to try soon.
Reply from SUPCASE2026-07-31
Thank you for this fantastic feedback. We are thrilled you are enjoying the Silver MagFlip MagSafe Wallet. It is wonderful to know our team could make your sample‑request experience smooth and straightforward. We are really looking forward to your social‑media review, and we will keep you in mind for future review‑unit opportunities. Thank you for your support of SUPCASE.
M
Michael Mackaplow · 1 review · Experienced 2026-07-20 ·
★★★★★
Great product and great warranty service …
This is a company that really stands behind their products. Overall, I like the design of their products. But a couple times I had the belt clip Brake. And they replaced it without hesitation.
Reply from SUPCASE2026-07-30
Thank you for your honest feedback. We are glad you appreciate our product design and our commitment to supporting customers through our after‑sales service. Your feedback on the belt clip is valuable for our product optimization work. We sincerely appreciate your continued trust in SUPCASE.
M
Mike Kirouac · 1 review · Experienced 2026-07-30 ·
★★★★★
Excellent product, best phone protection on the market
Excellent product. I have had several of the cases for the z fold series phones. The cases fir perfectly and provide great protection. I have dropped my phone several times with no damage to the phone or the case. I also have the case and band for my galaxy watch ultra. Supcase is the only case protection I use for my phones and watch. Their customer service is excellent. When i have an issue (only happened twice in 4 years) I emailed customer service and received a response very quickly. They were able to fix my issue by sending me a brand new case that I received in only a few days
Reply from SUPCASE2026-07-30
Thank you for such wonderful and detailed feedback. It brings us great joy to know you have trusted SUPCASE for your Z Fold series and Galaxy Watch Ultra over the years. We are pleased that our cases fit precisely and have kept your devices safe even from multiple drops. We also value your recognition of our customer‑support performance. It means a lot that we could resolve your concerns efficiently whenever you needed assistance. Thank you sincerely for your long‑term loyalty to our brand.