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Electronics & Technology

SUPCASE

62 reviews

4.862 reviews
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About SUPCASE

Data updated
Website
supcase.com
Category
Electronics & Technology
Location
United States · ALPHARETTA
Status
Unclaimed
Last 12 months
62 reviews
Replies to negative
100% (2/2)
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Is SUPCASE legit?

SUPCASE (supcase.com) has a 4.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

D
Dale · 8 reviews · Verified · Experienced 2026-07-16 ·

Magnetic wallet case

I have ordered phone case from super cases and they are awsome, I just ordered a magnetic wallet case for my Z fold 5 and its awsome fits my phone real good holds my cards that I need and its always with me everywhere I go because its one my phone.... thanks super case team for the wallet will order a better magnetic wallet soon.....!

Reply from SUPCASE2026-07-22

We’re absolutely thrilled to know you love our phone cases! It’s wonderful to hear the magnetic wallet case for your Z Fold5 fits perfectly, securely stores your essential cards, and conveniently stays attached to your device wherever you head. We truly appreciate your support, and we can’t wait to welcome your next order for our upgraded magnetic wallet soon.

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Larry S · 1 review · Verified · Experienced 2026-07-14 ·

Excellent customer service and support

I had a cracked screen protector frame after about a year on a Unicorn Beetle case for a Samsung S23 Ultra. Luckily I had registered for the extended two-year warranty. I submitted the warranty claim and proof of purchase via e-mail and was sent a whole new case. Now that is excellent customer service and support! This is my third Unicorn Beetle case and they all hold up really well and offer great protection for your phone. It's my first purchase whenever I get a new cell phone.

Reply from SUPCASE2026-07-22

We are delighted that your warranty request was handled smoothly, and we were glad to offer support to resolve your issue with your Samsung S23 Ultra case. It means a lot to know our warranty service lived up to your expectations. We are honored that Unicorn Beetle has consistently been your go-to choice for phone protection, and it means so much that you trust our cases to safeguard your device time after time. Our team will keep maintaining high standards for product durability and responsive after-sales support.

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liz mendoza · 1 review · Verified · Experienced 2026-07-10 ·

Product is really durable and doesnt look cheap or flimsy

Very helpful customer service and the replacement arrival time is really quick.

Reply from SUPCASE2026-07-22

We’re delighted our support could assist you and happy to hear your replacement arrived swiftly. We always strive to offer efficient service for every customer.

A
Amanda A · 3 reviews · Verified · Experienced 2026-07-01 ·

Amazing customer service

Super kind, professional, very helpful to me when my item was broken they sent me a new one immediately! I highly recommend their customer support.

Reply from SUPCASE2026-07-22

We truly appreciate your lovely feedback. We are glad that we could offer timely assistance and resolve the issue when your item got damaged. Our team always aims to deliver friendly, professional support to every customer.

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Reche Andreas · 1 review · Verified · Experienced 2026-07-20 ·

Reliable n Awesome Design!

Reply from SUPCASE2026-07-22

We are so thankful for your wonderful compliment. It brings us immense joy that you find our design awesome and reliable. Our team keeps working hard to craft sturdy, practical cases for daily device protection.

Y
YL · 1 review · Verified · Experienced 2026-07-15 ·

Great service

Great service. Quality product. Love the brand.

Reply from SUPCASE2026-07-22

We’re incredibly thankful for your kind words. It makes our whole team proud to earn your trust and affection for our brand. We will keep delivering premium products and thoughtful service moving forward.

R
Randall · 1 review · Verified · Experienced 2026-07-15 ·

These guys are very good to deal with

These guys are very good to deal with. Very good customer service

Reply from SUPCASE2026-07-23

Thank you so much for your kind compliment! It brings our whole team great joy to know we could deliver a satisfying experience for you. We will keep striving to offer attentive support to every customer. We truly value your trust and support.

J
John · 2 reviews · Verified · Experienced 2026-07-22 ·

Love the features on the case

Love the features on the case, however after eight months, the case started separating. The company stands behind their products and they sent me a new replacement case. Waiting to see if this one will last longer.

Reply from SUPCASE2026-07-23

We appreciate you sharing your honest feedback regarding your case. We’re glad we could provide a replacement to resolve the issue for you. We hope your new case delivers long-lasting performance and meets your expectations. Please don’t hesitate to reach out to us if you encounter any further problems. Thank you for being so supportive.

S
Steven Doyle · 2 reviews · Verified · Experienced 2026-07-22 ·

My wife's Unicorn Beetle case had the…

My wife's Unicorn Beetle case had the small part holds the kick stand in place. I contaced SUPCASE and they sent out a replacement right away. My wife is rather clumsy with her phone, so the only case that I will get her is a Unicorn Beetle.

Reply from SUPCASE2026-07-23

We’re happy we were able to sort out the issue with your wife’s Unicorn Beetle case promptly. It truly means a lot that you trust Unicorn Beetle to reliably protect her phone. We’re proud that our rugged cases can handle daily knocks and accidents. We really appreciate your support!

K
Kay Miller · 1 review · Verified · Experienced 2026-07-07 ·

I Want to Thank you So much for …

I Want to Thank you So much for Standing Behind Your Phone Case with A holster Case. You All are the Best. Thank you Again for Replacing my Holster Case .

Reply from SUPCASE2026-07-21

We truly appreciate your heartfelt thanks and kind words. It’s our core commitment to fully stand behind every product we provide for our customers, so we’re more than happy to arrange the replacement holster for you without hassle. We cherish your trust deeply and will keep delivering reliable products and considerate after-sales support consistently.

T
Thomas Fitzgerald · 3 reviews · Verified · Experienced 2026-07-14 ·

Great Customer Service!!

I had an issue with the stand on my case and the company quickly shipped a new one, even though it was just outside the 1yr warranty period. I really appreciate the quick help, and of course the generous replacement offer. I am sold on the product and the company. Great service and great product!

Reply from SUPCASE2026-07-22

We sincerely appreciate your thoughtful feedback. We’re glad we could assist you promptly and arrange the replacement. Your recognition of our products and service means a great deal to our entire team. We always strive to treat every customer fairly and do our best to resolve issues. We are delighted to have earned your trust, and we will keep delivering reliable phone protection and thoughtful support in the future.

C
Carlos E. Salazar · 1 review · Verified · Experienced 2026-07-13 ·

Excellent post sales service & support

Reply from SUPCASE2026-07-21

We are incredibly grateful for your kind compliment on our after-sales service. It warms our whole team to know our support could bring you a smooth and reassuring experience, and we will keep putting every customer’s needs first to deliver reliable assistance all the time.

F
Flamingo · 2 reviews · Verified · Experienced 2026-07-14 ·

Nice case and great customer service

Nice case and great customer service! I originally ordered the wrong one and they helped me get the correct case.

Reply from SUPCASE2026-07-21

We’re thrilled to hear you love the case and our support service! It was our pleasure to assist you in swapping for the correct model after your initial wrong order, and we’re glad we could resolve this smoothly for you. We’ll keep offering attentive support and quality products to meet every customer’s needs.

B
Brad P. · 3 reviews · Verified · Experienced 2026-07-07 ·

Best phone case on Amazon.

When I thought I had a problem with my new cases I just got a hold of customer service and they helped me out with in minutes they told me what to do and the cases fit perfectly. I was impressed with how nice everyone was and made sure that I was satisfied and happy. I have been telling all my friends and family to get their phone cases from you and they won’t be disappointed. Thanks again to everyone in the customer service team you all made us customers from now on.

Reply from SUPCASE2026-07-22

Your wonderful feedback truly touches us. It makes our whole customer service team happy to know we could quickly resolve your concerns and help you get the cases fitted properly. We really appreciate you recommending our products to your family and friends. Your trust and loyalty mean everything to us. We will continue to deliver friendly, efficient support and high-quality protective cases to live up to your expectations for a long time to come.

D
Daddoopaul · 6 reviews · Verified · Experienced 2026-07-01 ·

I am giving Supcase Unicorn Beetle Pro 4 stars

I am giving Supcase 4 stars only because their Unicorn Beetle Pro‘s belt clip is the weak point of the case set. The belt clip top clip breaks. When the phone is not clipped-in, it can catch on the seat belt anchor in the car, or it can break from just normal use. This is not uncommon with this type of belt clips made by other manufacturers, as well. However, if Supcase would sell the belt clip separately as their competitors do, in my opinion, they would earn a 5-star review for this product. As far as the latest interaction with Supcase Customer Service, they get a solid 5 stars. Their response to my request to honor their warranty is nothing short of excellent. They stood behind their product, as promised. Their response was fast and exact. I had a replacement case set in my hands in less than a week. In this day of excessive automation and impersonal responses, this is phenomenal.

Reply from SUPCASE2026-07-20

We sincerely appreciate your detailed and objective feedback covering both our product and after-sales support. We’re truly glad our after-sales team delivered quick, efficient warranty assistance that fully met your expectations, and we’re happy the replacement set arrived with you in under a week. We have fully recorded your feedback regarding the belt clip’s durability and your suggestion to sell this accessory individually. We will pass these valuable comments directly to our product design team to optimize the structure of this component and explore separate accessory sales options in the future. We understand the inconvenience caused by the fragile clip during daily use and auto travel scenarios, and we will strive to improve this detail to offer a more complete and long-lasting protective set for all users. We greatly value your honest evaluation, and we will keep refining our products while maintaining our responsive, human-centered after-sales service.

E
Erik McClellan · 1 review · Verified · Experienced 2026-07-20 ·

The Unicorn Beetle Pro case is…

The Unicorn Beetle Pro case is excellent. The holster/ beltclip is not. The belt clip is the weak point and keeps breaking. The warranty used to be a "no questions asked" full replacement with one email to supcase support. Now, it's a series of emails along with pictures and an explanation of what happened. After a few days of back and forth emails, a one-time replacement is sent to you of only the broken part in 4 to 5 business days. Find another holster to prevent dropping your $1200 phone.

Reply from SUPCASE2026-07-20

We’re truly sorry to hear the holster has brought you such an unpleasant experience. We’ve fully documented your feedback about the durability flaw of the holster and will submit it to our product development team to upgrade its structural quality for better sturdiness in future versions. Our after-sales team has already arranged the accessory replacement for you last week, and we will keep optimizing our warranty process to make every claim simpler and more hassle-free for our customers.

M
Michael Nicholas Spanos · 6 reviews · Verified · Experienced 2026-07-06 ·

Quality product and true to their…

Quality product and true to their warranty. Switched to Supcase from a more expensive brand.

Reply from SUPCASE2026-07-20

We’re absolutely thrilled that our solid product quality and trustworthy warranty service have gained your full recognition. We always put product durability and reliable after-sales support as our top priorities to bring every customer a worry-free user experience, and we really cherish your affirmation of our brand.

J
Jay · 1 review · Verified · Experienced 2026-07-20 ·

Excellent products and excellent…

Excellent products and excellent customer service. I would continue using supcase products.

Reply from SUPCASE2026-07-20

We’re incredibly thankful for your heartfelt recognition of our products and after-sales support. It means so much to us that you plan to stick with SUPCASE going forward. Our team will keep delivering dependable items and thoughtful service to live up to your lasting trust.

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yogesh bansod · 1 review · Verified · Experienced 2026-06-25 ·

Excellent customer support to my…

Excellent customer support to my experience worth purchasing!!!

Reply from SUPCASE2026-07-20

We are overjoyed to hear that you’ve had such a fantastic experience with our after-sales service. It means the world to us that our attentive support has made you confident in choosing our products. Our team will keep delivering thoughtful and efficient support to live up to your great compliment and satisfy every customer’s needs.

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Phil S. · 1 review · Verified · Experienced 2026-07-20 ·

Fantastic Customer Service

Customer service was fantastic when I carelessly cracked the front screen protector while trying to remove the protective film.

Reply from SUPCASE2026-07-21

We’re glad our customer service team was able to sort out your issue with the cracked front screen protector smoothly after the film removal incident. It’s always our priority to deliver friendly and effective support whenever our customers run into small mishaps with their cases.