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Electronics & Technology

SUPCASE

62 reviews

4.862 reviews
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About SUPCASE

Data updated
Website
supcase.com
Category
Electronics & Technology
Location
United States · ALPHARETTA
Status
Unclaimed
Last 12 months
62 reviews
Replies to negative
100% (2/2)
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Is SUPCASE legit?

SUPCASE (supcase.com) has a 4.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

T
Todd Hathaway · 1 review · Experienced 2026-07-28 ·

The quality is always great with…

The quality is always great with Supcase. The Unicorn Beetle has been my go to case for years. They are just an awesome company that makes great cases that last.

Reply from SUPCASE2026-07-31

Thank you for your continued loyalty and kind words. It warms our team to hear that Unicorn Beetle has been your trusted choice for such a long time. We keep focusing on building reliable‑quality cases to stand up to everyday use. Your ongoing support means so much to everyone at SUPCASE.

D
D. Garrett · 2 reviews · Experienced 2026-07-28 ·

I have owned many different phone cases…

I have owned many different phone cases in the past. I am tough on them and have had mixed results with different brands. When I got my iPhone 17 about 6 months ago I chose the Supcase UB pro with a belt clip. It is the best case I have owned so far. Unfortunately the belt clip broke about 10 days ago while moving some furniture. I reached out to Supcase and they said it was under warranty. They did not have the belt clip in stock, so they sent a whole new case with the clip. Outstanding customer service!

Reply from SUPCASE2026-07-31

Thank you for sharing your genuine experience with us. We are delighted that the UB Pro has performed so well and stood up to your heavy‑use lifestyle over the past few months. It makes us proud when we can deliver reliable support for our customers. Your compliment on our customer service is highly valued by our whole team, and we greatly appreciate your trust in SUPCASE.

D
Daniel Roman · 1 review · Verified · Experienced 2026-07-21 ·

Very helpful and Quick Response

Reply from SUPCASE2026-07-31

Thank you for your positive feedback. Our team always aims to deliver timely and helpful support for every customer. We truly appreciate your recognition.

C
CJH · 1 review · Experienced 2026-07-24 ·

Outstanding Customer Service

The website gave me issues. Vanessa, customer service, answered my questions, gave a great recommendation & followed up w/me. The products are very good. The Customer Service kept me as a client.

Reply from SUPCASE2026-07-30

Thank you for your thoughtful feedback. We truly appreciate Vanessa’s hard work to resolve your website‑related concerns, offer helpful suggestions, and follow up with you. It makes us happy that her support helped retain you as our valued customer. We are also glad you are satisfied with our product quality. Your recognition motivates our whole team to keep delivering a great experience.

P
Pinak Dhokale · 4 reviews · Experienced 2026-07-28 ·

Genuine company stands by its…

Genuine company stands by its warranties.

Reply from SUPCASE2026-07-30

Thank you for your kind recognition. We take great pride in honoring our warranty commitments for every customer. Your trust means a great deal to our whole team.

E
Eric · 1 review · Experienced 2026-07-28 ·

We had a good experience

We had a good experience. The zflip7 case broke after 11 months. I emailed the company and told them the case broke. They asked me to email a picture of the damage and then they mailed me a new one to replace it. The case does a great job protecting. I have dropped my phone several times and my phone has never been damaged--the case protected it.

Reply from SUPCASE2026-07-29

Thank you for sharing your genuine experience with us. We’re glad our support process worked smoothly for you after you sent over the required photos, and we're happy to hear our case kept your Z Flip 7 safe even through multiple drops. It is rewarding to know our protective design performed well for real‑life accidents. Thank you for your trust.

G
Gustavo Salazar · 11 reviews · Experienced 2026-07-27 ·

Durable case

I bought the iPhone 17 pro max leather case last year in October for my brand new iPhone 17 pro max, and let me tell you mí gente; it did not disappoint me one bit! It provides an extremely premium feeling in one’s hand. I’m absolutely in love with my case! Way to go Supcase!

Reply from SUPCASE2026-07-28

Thank you so much for this amazing feedback! We’re thrilled to hear our iPhone 17 Pro Max case exceeded your expectations and delivers that wonderful premium feel you love. It makes our whole team happy knowing you enjoy using it. We appreciate your great support!

S
Selous · 18 reviews · Verified · Experienced 2026-07-22 ·

Good kit

Superb; great products and great customer service!

Reply from SUPCASE2026-07-29

Thank you for your wonderful comment! We are delighted that both our product quality and customer‑service experience have impressed you. Our goal is to deliver reliable products and helpful support to every customer.

J
Joe Spaventa · 1 review · Experienced 2026-07-21 ·

10 star support

Their support was quick to respond and they replaced my case without any issues. 10 star customer service in my opinion for professionalism and friendliness.

Reply from SUPCASE2026-07-29

Thank you for such wonderful praise! We are pleased that our support team could respond promptly and resolve your request smoothly. It truly means a lot to receive your high recognition for our professionalism and friendly service. We will keep up this standard for every customer.

S
Steven Jones · 1 review · Experienced 2026-07-20 ·

I highly recommend this product and…

I highly recommend this product and supplier. I bought two phone cases for my Android and the belt clip broke on both. I like the design so I decided to buy a third one for the clip only and thought I would contact the supplier to ask if they had a more robust clip. I was contact quickly by the representative and after a few questions on the experience I was told that they would be happy to send a replacement N/C. I was not asking for something free but they, without hesitation, offered it and in short order they shipped a replacement. I am very pleased with the product and now the super customer service. Thank you, Mariam, good job!

Reply from SUPCASE2026-07-28

Thank you so much for your detailed and wonderful feedback! We’re delighted that our team reached out to you promptly and could arrange the complimentary replacement for you. It means a lot that you appreciate our product design. We will pass your kind recognition to Mariam. Your valuable comments will also be shared with our product team to improve the durability of belt clips going forward. We truly appreciate your trust and recommendation!

J
Justin Wilford · 1 review · Verified · Experienced 2026-07-20 ·

Very nice and convenient

Reply from SUPCASE2026-07-27

Thank you for your lovely feedback! We’re glad the product works nicely and brings you convenience. We will continue to offer practical, well-designed cases.

L
Louis Guadiana · 3 reviews · Experienced 2026-07-21 ·

Great customer service

Quick, easy and attentive customer service. Took about 3 minutes to create claim had an answer in about 30 min and my warrantied items within 4 days👍🏼

Reply from SUPCASE2026-07-28

Thank you so much for sharing this fantastic feedback! We are thrilled to hear your warranty claim process was fast and hassle-free. It’s great to know you received our reply quickly and got your items within just four days. We always strive to deliver prompt, thoughtful support for every customer. We really appreciate your support!

J
James Carter · 2 reviews · Verified · Experienced 2026-07-20 ·

Well

Well ! This my 8th phone protector from this company . The I love the build of this product but it should be straightened by some sort of metal . This is my 4th phone case that broke in the same spot from just clipping my phone back in. The first one felt so good I didn't think I needed warranty. I have spent well over $300 for cases that are worth pennies !

Reply from SUPCASE2026-07-27

We sincerely apologize for the recurring issues you’ve experienced with the clip. We’re glad we were able to arrange support for your damaged clip. We have forwarded your valuable feedback to our product team to improve the durability and quality of the clip. Please feel free to reach out to our support team anytime should you have further concerns, and we will be happy to assist you.

N
Nico R. G. · 5 reviews · Experienced 2026-07-11 ·

Reliable and Easy

Placing the order was easy, and the website guided me clearly through the entire process. The product arrived after about two weeks. Overall, I’m very satisfied with the shopping experience. Very good product! It’s easy to install, feels secure, and provides excellent protection. It is quite bulky, though, so people with smaller hands should keep that in mind. I wish the stand could hold the phone in a more upright position for video calls. Other than that, it’s perfect. I’m very satisfied!

Reply from SUPCASE2026-07-27

Thank you so much for your detailed and honest feedback! We’re happy to hear that ordering on our website was straightforward, that your item arrived safely, and that you are pleased with the easy installation and reliable protection the case offers. We fully understand your notes about the bulkiness and kickstand angle for video calls. We will pass these suggestions along to our product development team for future improvements. If you need any assistance later on, please feel free to contact us anytime. We truly appreciate your support!

B
Ben R. · 2 reviews · Verified · Experienced 2026-07-17 ·

Great selection

Great selection, at great prices, and easy transaction process!

Reply from SUPCASE2026-07-27

Thank you so much for your wonderful feedback! We’re delighted to hear you enjoy our product range, competitive pricing, and seamless shopping experience. We will keep striving to bring customers better options and smoother service.

K
Kyle D Aune · 1 review · Verified · Experienced 2026-07-16 ·

Thank you

Thank you, just needed to supply some pic's of the damage and was replaced with new case without issue.

Reply from SUPCASE2026-07-27

Thank you for sharing your experience! We’re glad the After-sales Service process went smoothly, and we could arrange the replacement for you without complications. We always aim to deliver straightforward support to all customers. Thank you for your trust and support.

G
Greg Belina · 1 review · Verified · Experienced 2026-07-16 ·

Nice product

Reply from SUPCASE2026-07-23

Thank you very much for your positive comment. We are glad that our product meets your expectations and will keep working to deliver quality gear.

J
Jonathan Jaekle · 1 review · Verified · Experienced 2026-07-16 ·

warranty replacement was easy and quick

Reply from SUPCASE2026-07-27

Thank you for your great feedback! We’re pleased to hear your warranty replacement process was smooth and efficient. We always aim to deliver hassle-free support to every customer.

M
Mr. K · 1 review · Verified · Experienced 2026-07-16 ·

I’m very satisfied with this product…

I’m very satisfied with this product and my overall experience. The product met my expectations, and I appreciate the quality and value it provides. I would recommend it to others looking for a reliable product. I stand behind my purchase with 100% satisfaction.

Reply from SUPCASE2026-07-27

We are thrilled to learn you are fully satisfied with both our product and service. It means a great deal that our case lives up to your expectations and delivers great quality and value. We truly appreciate your willingness to recommend us to other shoppers. Thank you sincerely for your trust and support!

J
Jaineesh Joshi · 1 review · Verified · Experienced 2026-07-15 ·

Highly recommended

Highly recommended. Best customer service and phone case is solid.

Reply from SUPCASE2026-07-23

Thank you so much for your strong recommendation! We’re delighted to hear you’re satisfied with our attentive customer service and the durable phone case. We will keep working hard to deliver high-quality products and reliable support to all customers.