bolt access is an online property and casualty insurance wholesaler powered by bolt, the world's largest property and casualty insurance exchange. Our SaaS (Software as a Service) insurtech platform enables agencies to access the markets they need in all 50 states.
Platform is easy to navigate. Quoting is simple and underwriters respond in a timely manner. The only issue that I do not like is that estimated quotes tend to be extremely different from real numbers once they return from underwriting. They are not even in the ballpark. It sort of takes away from the "estimate." Other than that, this is a great tool.
Hi Waseem, thank you for sharing this. bolt access is meant to help independent agents quote and place coverage more efficiently, especially when a customer is waiting in your office. Our service level agreement is 2 business hours, however whenever you have someone waiting in your office, you can call or chat us to expedite it. Our goal in these situations is to stay with our agent so we can get the policy issued in one touch.
We’d like to review what happened with this submission, including the market path, carrier response and any handoff involved. Please contact us at [email protected] with your agency name and submission details, or respond to our Trustpilot request for more information so our team can look into it.
Hi Randhir, thank you for the feedback. We’re sorry the quoting and bind experience felt slow and unclear. bolt Access is built to help independent agencies access more markets, compare options and move from quote to bind with less friction, so unclear binding instructions are something we need to address.
Please send your agency name and the submission details to [email protected], or respond to our Trustpilot request for more information. Our team would like to review the account and see where the process broke down.
Hi, thank you for sharing your feedback. We take comments about communication seriously and would like to better understand the situation you’re referring to.
Please contact us at [email protected] with your agency name and any relevant submission or support details, or respond to our Trustpilot request for more information. Once we have those details, our team can review the interaction and follow up appropriately.
他们根本连承诺的一半都达不到。他们的平台访问突然就停止工作了。而且就在那时候,他们的销售代表和客服也消失得无影无踪。电话和邮件都无人回应。当平台还能用的时候,他们的报价也很少跟客户当前的报价接近。完全是浪费。我宁愿推荐 First Connect。
bolt access 回复2025-11-25
Dear Kush,
Thank you for taking the time to share your candid feedback regarding your past experience with our platform's reliability, quote accuracy, and the level of support you received. We truly value this input as we constantly strive to improve our service for all agents.
We understand that past experiences can shape future decisions. We want to assure you that we have significantly invested in both our technology and our support structure to ensure all our partners have the reliable tools and responsiveness they need to succeed in today's demanding market.
Immediate Next Steps:
To personally address your feedback and share specifics on our recent platform and support enhancements, our Agency Success Manager, will be reaching out to you directly within the next 2 business hours.
We are committed to earning back your trust and proving that bolt can be the reliable partner you need.
Sincerely,
The bolt Team