bolt access is an online property and casualty insurance wholesaler powered by bolt, the world's largest property and casualty insurance exchange. Our SaaS (Software as a Service) insurtech platform enables agencies to access the markets they need in all 50 states.
Written by the business, not verified by us.bolt access (superioraccess.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 63% of negative reviews; 48 of them were added in the last 12 months. Last updated 2026-09-04.
Platform is easy to navigate. Quoting is simple and underwriters respond in a timely manner. The only issue that I do not like is that estimated quotes tend to be extremely different from real numbers once they return from underwriting. They are not even in the ballpark. It sort of takes away from the "estimate." Other than that, this is a great tool.
Carrier access is limited and it takes sometimes two days to get a quote back and then it doubles once you try to bind. Biggest waste ever .
the worst experience - did not like the system and they forced me to stay and refused a refund
I am extremely dissatisfied with both Bolt and its support team. The experience has been very disappointing. The promises made during the initial presentation to encourage agencies to get appointed were completely different from what was actually delivered. The reality did not match the expectations that were set. Whenever I reached out for clarification, the responses either did not make sense. Overall, my experience with Bolt has been disappointing. I expected transparency, clear communication, and support, but unfortunately, that was not my experience.
2-3 hours for a insurance quote for a customer sitting in my office is unacceptable.
Hi Waseem, thank you for sharing this. bolt access is meant to help independent agents quote and place coverage more efficiently, especially when a customer is waiting in your office. Our service level agreement is 2 business hours, however whenever you have someone waiting in your office, you can call or chat us to expedite it. Our goal in these situations is to stay with our agent so we can get the policy issued in one touch. We’d like to review what happened with this submission, including the market path, carrier response and any handoff involved. Please contact us at [email protected] with your agency name and submission details, or respond to our Trustpilot request for more information so our team can look into it.
Tooo slow As a raptor and not very friendly and no clear insurrections to bind quote
Hi Randhir, thank you for the feedback. We’re sorry the quoting and bind experience felt slow and unclear. bolt Access is built to help independent agencies access more markets, compare options and move from quote to bind with less friction, so unclear binding instructions are something we need to address. Please send your agency name and the submission details to [email protected], or respond to our Trustpilot request for more information. Our team would like to review the account and see where the process broke down.
Miscommunication. I ask the service members to do one thing and they do the opposite.
Hi, thank you for sharing your feedback. We take comments about communication seriously and would like to better understand the situation you’re referring to. Please contact us at [email protected] with your agency name and any relevant submission or support details, or respond to our Trustpilot request for more information. Once we have those details, our team can review the interaction and follow up appropriately.
Kevin did super job to help my agency on-boarding process. I am very satisfied. Looking forward to working with Bolt.
Danielle Mendoza did an excellent job during her webinar training, and she was able to answer all of my questions.
I am delighted to have a market for various things. I do need help with homeowner coverage- So far I have not seen evidence that I can sell policies for homes and mobile homes in my vicinity. I tried to get an offer for my home as a starter. They gave an estimate; but no assurance that I can bind in my neighborhood.
Danielle was great. I'm extremely busy as a new agent, and she made the process quick, easy, and to the point. That is what I look for in partners.
Samantha Zace made the onboarding process seamless and quick. She was very knowledgeable and answered all my questions patiently and very clearly.
Samantha is great and very fast at responding with any questions or concerns! Great support!
Monique Gonzalez went above and beyond to assist me in getting a quote that the client will accept-saving this client for BOLT and our Agency.
Hi, I wanted to share some feedback regarding the Bolt platform. More times than not, the system is extremely slow and even the simplest changes to a quote can take a long time to process. In many cases, I request a quote and it takes hours to receive an update. However, I want to highlight that Monique was fast, efficient, and very helpful in assisting me with getting a customer’s commercial auto quote completed. Her responsiveness made the process much smoother despite the platform delays. Thank you, Derek Prine Prine Insurance Agency, LLC
Dear Derek, Thank you for your feedback regarding the platform and your experience with quote processing time. We value this input as we work to continuously enhance system efficiency. We want to confirm that our standard turnaround time for quote updates is 2 business hours. For any request requiring a faster response, we strongly suggest you call our support team directly. We staff our phone lines and chat to expedite urgent requests and will prioritize your call to ensure the fastest possible resolution. Speak soon, The bolt Team
Jessi provided amazing and prompt service. Was not a long wait to speak to rep and questions were answered quickly.
Really enjoy working with the Bolt team. They are very positive and very helpful. Any probvlem that comes up they are always there to help my agency and the client
They are not even half as good as they promise. Their platform access stops working abruptly. And right then their sales rep and customer support also vanish. No response to phone calls or emails. When the platform is actually working, their quotes are rarely close to the current quotes customers have. Absolute waste. I would rather suggest First Connect.
Dear Kush, Thank you for taking the time to share your candid feedback regarding your past experience with our platform's reliability, quote accuracy, and the level of support you received. We truly value this input as we constantly strive to improve our service for all agents. We understand that past experiences can shape future decisions. We want to assure you that we have significantly invested in both our technology and our support structure to ensure all our partners have the reliable tools and responsiveness they need to succeed in today's demanding market. Immediate Next Steps: To personally address your feedback and share specifics on our recent platform and support enhancements, our Agency Success Manager, will be reaching out to you directly within the next 2 business hours. We are committed to earning back your trust and proving that bolt can be the reliable partner you need. Sincerely, The bolt Team
I like it that the underwriters got back to me promptly, with the answers I needed. Very helpful for new agents.
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