人们总是很友好并且…
人们总是友好且乐于助人。露营车是我买过的最好的东西之一。
SylvanSport 回复2023-10-11
Thank you so much for your feedback.
关于 SylvanSport
数据更新- 网站
- sylvansport.com
- 分类
- 运动的
- 所在地
- 美国
- 状态
- 待认证
- 差评回复率
- 67%（2/3 条）
是 SylvanSport 的所有者？ 免费认领此主页，验证后即可回复客户评价。
商家自述
户外产品制造商，包括轻型弹出式露营车和拖车。包括公司概况、产品、经销商、感言、照片库、在线商店、博客。
以上内容由商家自行提供，未经平台核实。SylvanSport靠谱吗？
SylvanSport（sylvansport.com）在 OK.one 的综合评分为 4.7 分（满分 5 分），基于本站收录的 101 条用户评价，属于运动的分类，口碑优秀。好评高度一致，95% 的评价为 4 星及以上；商家回复了 67% 的差评。数据最后更新于 2026-08-12。
用户怎么说
一流的客户服务：保修期满后履行
当我们经历多个三角形窗户漏水/漏雨时，我们非常绝望。我们“幸存”/用胶带紧急修复了剩下的一晚，然后回到家，没有发生进一步的事件。除了家里拆开包装晾干时弹出的剩余一个三角形外。除此之外，Go 的状态很好，包括帐篷的其余部分，但已经超出了我敢于提出保修索赔的时间（+5 年）。 我通过聊天机器人写信给 Sylvansport 寻求建议和选项（维修/更换），但客户服务在一小时内回复我应该发起保修索赔。好的！ 我在同一天通过保修索赔详细说明了该问题（附照片），第二天早上，我的邮箱中收到了换货发票，费用为 0.00 美元 - 包括运费！在更换帐篷在下周一发货之前，我收到了两次更新。当它在周二中午到达时，我什至在尝试检查快递跟踪状态之前就兴奋不已！一个新的帐篷以及一个新的门厅杆（位于门上方）和详细的更换说明。 （我已经在网站上观看了视频:-) 我想不出任何关于如何提供更好的客户服务的建议！你已经是最重要的了。我以前在其他地方从未见过优质的客户服务！
SylvanSport 回复2023-10-12
Thank you for taking the time to share your experience with us. We are glad to hear that our customer service team was able to assist you promptly and efficiently. It is our goal to provide excellent customer service, and we are thrilled that we were able to resolve your issue quickly. We appreciate your kind words and recommendation.
体贴
SylvanSport 回复2023-10-11
Thank you so much for your feedback.
他们使获得零件变得容易......
它们使您可以轻松获得维持运转所需的零件。
SylvanSport 回复2023-10-10
Thank you so much for your feedback.
失望的
拖车是在背面交付的，如果是平板床，没有防风雨或碎片的保护。当它到达我的位置时，它从卡车的坡道上滚下来，太重了，单个司机无法控制，因为它从坡道上下来，从侧面翻过，而且尖得很高——它对底部造成了一些外观损坏，并弹出了一个灯。由于损坏很小，而且灯是可以修复的，所以我没有问题。 但内部的桌子、桌子支架和塑料蛤壳的内表面都覆盖着类似油腻的材料。 蔓延到床垫上。 我们被告知要尝试用一系列不同的化学物质来清理它，我们的做法取得了不同程度的成功。这是令人失望的，首先是因为这是一件昂贵的物品，并且在交付时出现了此类问题。当引起人们的注意时，我感到很少担心，而且我们必须清洁一个没有完全清洁的全新设备这一事实令人不满意
SylvanSport 回复2023-10-10
Dear Tony, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced with the delivery and condition of your trailer. Your satisfaction is important to us, and we regret that we fell short of your expectations on this occasion. We understand your disappointment with the delivery process, especially the lack of protection from weather and debris. We take these concerns seriously and will review our shipping procedures to ensure that future deliveries are better protected during transit. The incident where the trailer went over the side and incurred cosmetic damage is regrettable, and we acknowledge that it was an unexpected situation. We will use this as an opportunity to reevaluate our delivery procedures and the training of our drivers to prevent such incidents in the future. Regarding the greasy-like material on the interior tables, table support, and plastic clamshell, we apologize for the inconvenience this caused. We understand that this was not the experience you expected with a new trailer. We will investigate the source of this issue and take measures to ensure that our products are delivered in a clean and pristine condition in the future. We appreciate your patience in attempting to clean the unit, even though the results were not entirely satisfactory. We will work on improving our guidance for cleaning and provide better solutions for any potential issues that may arise with our products. Please know that your feedback is valuable to us, and we will use it to make necessary improvements to our processes and customer service. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team at [email protected] and we will do our best to assist you. Once again, we apologize for any inconvenience you have faced, and we are committed to making things right for you. We value your business and hope to have the opportunity to serve you better in the future.
我相当找到了我需要的杆子......
我很快就找到了我需要的杆子
SylvanSport 回复2023-10-10
Thank you so much for your feedback.
在 Sylvan 网站上购物。
易于使用您的网站。 我可以订购的速度。 Sylvan 产品的价格和质量。 交货时间快。
SylvanSport 回复2023-10-10
Thank you so much for your feedback. We are super happy to hear that you enjoyed your experience with our team!
快捷的服务。
快捷的服务
SylvanSport 回复2023-10-10
Thank you so much for your feedback.
太棒了
太棒了，没问题。
SylvanSport 回复2023-10-10
Thank you so much for your feedback.
惊人的小预告片
我喜欢预告片。它的牵引力很好，对于新手驾驶员来说后背也很好，挂接和展开速度很快，并且即使装载皮划艇，手动也能很好地操纵。我唯一感到沮丧的是，根据一些网站图片，我们了解到拖车将有方形装载杆，并购买了超过 500 美元的二手货架和支架，这些货架和支架无法退回或轻易适应椭圆形杆，因此我们最终支付了新货架的额外费用。除此之外，拖车很可爱，我们希望它能使用多年。
SylvanSport 回复2023-10-10
Thank you so much for your feedback.
谢谢
感谢 Florian Peyssonneaux 的耐心、专业精神以及对我所有问题的精彩解答！
SylvanSport 回复2023-10-10
Thank you so much for your feedback. We are super happy to hear that you enjoyed your experience with our team!
为我的 SylvanSport GO 找到合适的零件让我很满意。
我的绿盖锁芯融化了。我也不需要更换整个盖子。我按照 SylvanSport 保修的指导找到了锁芯机构的实际零件号。安装很容易，而且我的锁有新钥匙。
SylvanSport 回复2023-10-02
Thank you so much for your feedback.
快速、专业的保修响应
我最近买了一辆 Go 露营车。似乎有一个小缺陷，就是一把锁。我填写了保修表并立即收到了回复。 Sylvan Sport 立即发货。我不能要求更多了。
SylvanSport 回复2023-10-02
Thank you so much for your feedback. We are super happy to hear that you enjoyed your experience with our team!
床垫保修
不幸的是，我最近需要使用我的 Cloud Layer 床垫的保修，但是 SylvanSport 以无痛且极其迅速的方式处理了它，绝对令人惊叹的服务！
SylvanSport 回复2023-10-02
Thank you so much for your feedback. We are super happy to hear that you enjoyed your experience with our team!
快速响应
SylvanSport 回复2023-09-29
Thank you so much for your feedback. We are super happy to hear that you enjoyed your experience with our team!
出色的响应能力和服务
SylvanSport 回复2023-09-29
Thank you so much for your feedback. We are super happy to hear that you enjoyed your experience with our team!
需要一个简单的零件
需要一个简单的零件（门杆的更新版本）。 轻松订购！交货也很合理。
SylvanSport 回复2023-09-27
Thank you so much for your feedback. We are super happy to hear that you enjoyed your experience with our team!
优质的客户服务，相对较小的保修服务
我最近的经历是保修更换，而不是原来购买的。 然而，这两件事都处理得高效、顺利、轻松。 SylvanSport 支持他们的客户，并尽最大努力公平和尊重地对待他们。 尽管问题很小，SylvanSport 仍提出完全更换该产品。 希望他们能够修复它并将其放回世界供人们享用。
SylvanSport 回复2023-09-27
Thank you so much for your feedback. We are super happy to hear that you enjoyed your experience with our team!
森林体育；伟大的产品，伟大的公司。
SylvanSport 打造了一款出色的产品，并提供出色的客户服务和产品支持。在我购买 GO 露营车之前和之后，他们总是帮助回答我的问题。他们还优先为车主提供更换零件，因此通常都有库存。
SylvanSport 回复2023-09-25
Thank you so much for your feedback. We are super happy to hear that you enjoyed your experience with our team!
网页导航很糟糕……
网页很糟糕，很难找到替换部分。从主菜单上看并不明显，必须出去谷歌更换零件才能到达那里。大多数人不会花时间这样做。
SylvanSport 回复2023-09-25
Thank you for your feedback. Your input has been shared with the team so that we can address these issues internally and improve our service.
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