Symphonic

We’re really glad to hear that our team has been able to support you and make things easier along the way. Providing patient, helpful guidance—especially for those who don’t consider themselves tech-savvy—is very important to us.

We understand how frustrating situations like this can feel, especially when an artist sees strong performance and believes everything is operating as expected. That said, we do want to note that this is now the third review we’ve received regarding this same matter. We have made every effort to address these concerns thoroughly and transparently based on the information available. At Symphonic, enforcement actions are never based on a single metric or surface-level analytics. They come after a detailed review of multiple data points across platforms, including revenue patterns, audience behavior, DSP signals, and account structure. In this case, several factors raised serious concerns. The account showed an extremely sharp and atypical revenue increase within a short timeframe, with a significant majority of earnings concentrated in UGC activity—particularly from a single platform. At the same time, this level of reach did not translate into corresponding listener growth, fan engagement, or presence across other key DSPs. When content is genuinely connecting at scale, we expect to see a more balanced ecosystem of engagement, not just isolated performance in one area. Additionally, patterns across this and a related account suggested repeatable behavior rather than organic artist development. This included similarities in catalog structure, content strategy, and how releases were deployed. These signals, when evaluated together, aligned with known forms of activity that violate DSP guidelines around artificial amplification and misuse of platforms. We want to be very clear: viral moments and user-generated content at scale are not violations in themselves. Many of our artists succeed in exactly that way. The issue arises when the underlying data indicates that the activity is not occurring organically or is being driven in ways that fall outside of platform policies. Regarding support communication, we acknowledge that ticket handling can sometimes be frustrating, particularly when multiple submissions are merged or when a case requires extended review across teams. That said, ticket status does not impact the outcome of an investigation, and decisions of this nature are made independently of support workflows after internal review is completed. Finally, when accounts are found to be in violation of DSP policies, we are obligated to act in accordance with those guidelines, which can include termination and ineligibility for royalties tied to the flagged activity. These steps are necessary to protect the integrity of the ecosystem for all artists distributing through our platform. We remain committed to improving transparency and communication, but we also stand by the responsibility to enforce standards consistently and fairly across all accounts.

Thanks for reaching out, and we’re sorry for the frustration. Please open a new ticket by contacting our support team directly at [email protected] . Be sure to include your artist name and details of your request (ISRC codes and release dates), and reference any previous emails if possible so the team can assist you more efficiently. Our team will review your request and follow up as soon as possible.

Thank you for such a thoughtful review! We’re glad to hear that Symphonic has been a reliable partner in supporting your label’s growth and operations. It means a lot to know that our platform tools are helping you manage your catalog effectively, and we truly appreciate your recognition of our team. Gui and Bruno will be especially happy to hear your feedback—we’re proud to have them supporting our clients every day. We’re grateful to be part of your journey and look forward to continuing to support your long-term success

We wanted to follow up and provide some additional context regarding the recent updates. At times, our DSP partners independently review and classify content as eligible or ineligible for their platforms. In some cases they provide detailed reasoning, while in others the information shared is limited. Based on a report we received, your catalog was flagged within their systems, which resulted in a platform-specific takedown. This designation does not imply that your content is problematic or fraudulent, but rather reflects how it was categorized through their review process. We understand that this situation has been disruptive, and we appreciate your patience. We have already resubmitted your full catalog, and it should be restored as soon as possible. In parallel, we are following up to better understand the reasoning behind this classification. We are also reviewing our internal processes to ensure clearer communication moving forward, particularly in situations like this. We appreciate your understanding and will share updates as more information becomes available.

Thank you for the great feedback! We’re thrilled to hear that your first album and music video release went smoothly. Our goal is always to make the distribution process clear, efficient, and professional across all platforms, so it’s great to know that came through—especially with platform-specific requirements like Apple Music. We appreciate your trust in Symphonic and look forward to supporting your future releases!

Thank you for the kind words! We’re really glad to hear that you’ve had a positive experience with both our support team and the platform. Having consistent support and a team that understands your account is something we strive for, so it’s great to know that’s been helpful. We appreciate you being part of the Symphonic family and look forward to supporting your continued releases!

Thank you for your kind words! We’re glad to hear your first experience with Symphonic has been a positive one. We take pride in being detail-oriented and providing a strong, reliable platform for our partners. We look forward to continuing to work with you and hopefully supporting the growth of the full MultiStyle Records catalog in the future!

Thank you for the great feedback! We’re glad to hear you’ve had a positive experience with both our platform and support team. It’s great to know you’re finding the tools easy to use and the analytics helpful. We truly appreciate your recommendation and look forward to continuing to support your releases!

Thank you!

Thank you so much for the thoughtful and detailed feedback—we truly appreciate it. It’s amazing to hear how you’ve been able to build and grow your label using the tools, analytics, and resources available through Symphonic. We’re especially glad that our educational materials, marketing partners, and support team have played a meaningful role in your journey. Vanessa will be very happy to hear your shoutout as well! We also appreciate your note about Symphonic Canada’s social presence—feedback like this is valuable, and we’ll be sure to share it with the team.

Thank you for the amazing feedback! We’re thrilled to hear that Symphonic has been your best distribution experience so far. It’s great to know the platform and its features are helping you manage your releases smoothly, and we especially appreciate your kind words about our support team. Providing fast, clear, and helpful assistance is something we take pride in. Thanks again for the recommendation—we look forward to continuing to support your music!

Great to hear!

Hi Jay, Thank you for sharing your feedback. We want to clarify that we do not close accounts without reason. Symphonic takes artificial streaming and promotional fraud very seriously, and our Trust & Safety team reviews accounts when irregular streaming activity is detected, including cases where third-party promotional services may be involved. As a preferred distribution partner to major platforms like Spotify, we must strictly follow their policies regarding artificial streaming and promotional practices that violate their guidelines. When DSPs flag activity associated with invalid streams or non-compliant promotion, distributors are obligated to act in accordance with those platform rules. Unfortunately, this can sometimes happen when artists unknowingly work with third-party marketing services that use methods noncompliant with DSP policies, as was the case here. For this reason, we always recommend carefully vetting any external promotional partners or freelancers to ensure their strategies follow platform guidelines and help protect the integrity of your catalog and your work.

Great to hear!

Thank you for the kind words! We're glad to hear that our support team was able to assist you and make the distribution and profile setup process smooth. We appreciate your recommendation and look forward to continuing to support you and your music releases.

We truly appreciate you taking the time to share this — delivering high-quality customer service is always our goal. Thank you for being part of the Symphonic family!

We truly appreciate you taking the time to share this — delivering high-quality customer service is always our goal. Thank you for being part of the Symphonic family!

We truly appreciate you taking the time to share this — delivering high-quality customer service is always our goal. Thank you for being part of the Symphonic family!

Thank you for the kind words!