Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful customer support team for resolving sizing mistakes, offering thoughtful solutions, and arranging quick replacements without any hassle. People also love the comfortable sweatshirts, noting that orders arrive extremely fast and the items match their high expectations perfectly.
Some reviewers were not happy with the material, pointing out that the fabric feels thin, appears see-through, and causes colors to fade quickly after a few washes. Consumers also mentioned that some featured items can be hard to find, leaving a few buyers concerned about the overall merchandise and longevity.
This business is amazing! Lovely friendly people, easy to do business with. I’m always wary of ordering stuff from Instagram but on this occasion it was totally unfounded. They been been super responsive, offered me an exchange straight away without question.
My emails were quickly responded to and always helpul. The product arrived on time and I was pleased with the quality. My one suggestion would be that they described the chest measurements of all the sizes to give potential customers an idea of the sizing. Otherwise I loved the design and the quality of the cotton seems good.
avoid this company - poor quality product and very poor customer service.
I am very surprised to see so many good reviews here but the majority of them are cases of people ordering the wrong size, to which the company has simply sent them another and not wanted the original back - weird. I wanted to send my t shirt back for a full refund but it’s proving impossible! I don’t feel the quality matches the price tag; it looks cheap compared to the image online. There is loose thread around the stitching on the neck. Customer service is shocking: No phone number and the email address takes ages to get a response. It’s been 10 days since I initially contacted them and they still haven’t told me where to send the item back to.
Talkpeng 回复2023-08-15
Hi Sam - we're sorry to hear that you're unhappy with your product. As you mentioned yourself, the vast majority of our customers are happy with our products and customer service - hence the 4.6 rating at the time of writing. The team has responded to your request to return the item with instructions where to send it - but didn't receive an answer - maybe it went into your spam folder?
After ordering a t-shirt and it not being quite right for what I needed it for, I requested a refund and received the most prompt and friendly reply with options of how to return or purchase an alternative without having to return the original purchase. Emilia was really helpful and friendly, giving clear info on all the options. Thank you! It's rare you get this not only prompt but friendly and comprehensive customer service! Thank you!
I recently bought a sweatshirt in the wrong size (too big) emailed to return only to receive a lovely email advising nothing was a problem - they’d send me the correct size and to keep the previous order! I now have a great present for someone ☺️. What a great customer experience! I’d thoroughly recommend!
Free shipping! No paying $5 or more for a service that costs less than $1. What’s more, I inadvertently ordered the wrong size. They immediately offered to replace at no cost to me. That’s customer service!
Love the styles and designs and font choices on their clothing.
Highly recommend.
Didn't expect much from my £30 T Shirt purchase, especially when the garment came and it was too small - my fault, not theirs. Emailed in asking about how to return the smaller size, for the next size up, and they came back immediately saying they'd ship the larger T shirt, and to simply keep the smaller size! Very impressive all round. My wife is now the proud wearer of the small item...... just need to ensure we compare wardrobes before heading out in the same T Shirt when my larger size arrives!!!!
I never buy online but I saw the reviews and decided to give it a try. Delivery was a bit slow but the jumper is really good quality and everybody loved the design. I would trust them again
Talkpeng 回复2023-07-13
Thank you for giving us a chance and we're working on improving shipping times to EU!
Very fast to respond and friendly as well. I want to exchange a sweatshirt because it was in a wrong size and they were super cooperative. Great support!
My initial package was lost- Emilia immediately shipped another out- when I received that one I wanted to exchange for another color and it was done in less than 24 hours!
Products are good quality! Customer service is great and the concept of the designs are excellent!
I needed an item exchanged and customer support handled it quickly and resolved this for me. Excellent customer service and great product. Very happy here
Excellent customer service! I ordered a large sweater and it was delivered very quickly. But when I tried on the sweater, I found that I needed an M size. I wrote to TalkPeng about a product exchange and Emilia replied immediatly. Instead of exchanging the large, they asked that I'd gift it to someone! Thank you!