Tapestry specialized in business to international e-commerce services, provide branded products and high quality products from Chinese factories and suppliers. We strive to get the items directly from factory and brand sources to ensure the quality and reasonable price.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent overall quality of the products, beautiful designs, and the remarkably prompt customer service when assistance is needed. Many consumers note that the complete kits include everything required for a wonderful crafting journey and express great eagerness to purchase more items.
Some reviewers were not happy with the final visual appearance, mentioning that the finished picture did not match the original digital preview at all. A few other people also felt that the items came from unexpected overseas locations and reported occasional problems regarding the overall thread quality.
I have purchased a few kits from TapestryMarket and I have really enjoyed the quality of the kits and the ease of sewing . The pictures ae beautiful when completed and the instructions are clear. I would definitely purchase from this company in the future.
I don't know how to take a snap shot!!! Why do I have to do that. Trust me your website is not working right. I am looking for curtain thing (again) and everything comes up but that!!!!!
Tapestrymarket 回复2024-08-26
Hello, could you please contact our customer service email so that we can help resolve this issue?
Received goods, but wish to make a return. As per your website, I emailed on 05 August to get return address details, but still haven't received a reply. As there is a 14 day return period you obviously do not accept returns.
It is now 3 September. No further email received as stated on their reply. Useless firm to deal with.
Tapestrymarket 回复2024-08-23
We are very sorry. In order to better understand the problem and improve product quality, we sent an email to ask about the product. We are very sorry for the inconvenience this may cause you. We have sent the return address. Please send the package according to the return address and send the shipping label to customer service. Customer service will handle it further. Thank you for your patience.
I ordered what I thought would be a usable square embroidery hoop. What I got was a 3" square that you used for little decorations.
The picture showed three sizes ... large, medium, and small. No where did it ask what size I wanted, so I thought I was getting all three.
I can't even get this one around a piece of fabric.
Totally useless!
Tapestrymarket 回复2024-08-23
Hello, our customer service has contacted you to verify the order status. Please take the time to reply to the email. Thank you for your patience.
Took 3 weeks to get to me, I had no idea it wasn’t coming from mainland China to the USA but once it shipped, a week after purchase, I received daily updates. I got what I ordered, materials are fair quality at best but it’s my little hobby so I’m fine with it, Dobby is coming along nicely. If you want high quality I wouldn’t recommend, you get what you pay for and I got 5 cross stitch kits for $75 USD. Took one star off for materials.
Received wrong order at first...shipping label got mixed up at warehouse...but customer service was very helpful and the right order was shipped once it was put together...happy with product. Ty
Website is still not working when your looking for a curtain thing. Which you had sent me a link to what I was looking for. Feels like I'm asking my parents for permission to buy! Again I am look for pictures of pigs to buy. Just went on your website again 8-23-24. It WONT let me search!!!!!!! As of 8 24 24 I tried your website. Found the search button and put the word (pig) no results then I put "farm animal" again no result!!!!!!. Just send me a link to any tapestries that you have of. You did once so I know it's in you to do so.
Tapestrymarket 回复2024-08-23
I'm very sorry, could you please send a screenshot of this situation to our customer service so that we can feedback to our technicians for verification? Thank you for your patience.
I have ordered a few cross stitches now and absolutely love them. I had an issue with one and they came back to me swiftly and helped me with my enquiry. Very happy with the service. Thank you 😊
Cons - Firstly 3 weeks to deliver
Ordered 5 different kits but got duplicated design and missing design
Pattern is shocking, not clear and tiny
Fabric is extremely poor quality and resembles cardboard
Floss is also NOT DMC as stated. I have wound onto bobbins of actual DMC floss and there is a difference in colour and texture
Pros - the thread is pre sorted
Think will stick to creating my own designs from images using pattern converter as feel like I’ve just wasted over £60
Would provide less stars if it allowed me to. Purchased the hogwarts castle to do as a present. When turned up a week later it has no detailed instructions. There is no instructions on what stitch to use ie full cross stitch, half stitch, back stitch etc just a print on a bit of paper with colour code! Not a happy customer after spending £25! Will never purchase from this company again from an experienced cross stitcher
Product exactly as described. Great value! Including a needle threader is an excellent idea. The only complaint I have is that the instructions say to do the backstitching last, but nowhere on the pattern does it indicate any backstitching. Every pattern I’ve used in the past had the backstitching area clearly marked.
The kit I ordered was for a Disney stained glass collage. It was beautifully detailed in the picture however upon spending over a month stitching the piece, that is not the case. Very disappointing.
Tapestrymarket 回复2024-07-19
We are very sorry for the inconvenience. In order to better solve this problem, could you please take a photo of the situation and send it to our customer service for verification?
I had to abandon the first kit because the stamping was way out of line, unable to follow pattern. The thread provided is inferior and the needles too small and blunt. The second kit is much more to my liking, however, the thread is still low grade and barely enough supplied with some colors.
I just went to start one of the kits and the threads were the wrong color in the kit I got so now I can’t finish it. I have had multiple other ones and they were fine. Very disappointed with this one.
Tapestrymarket 回复2024-07-19
Sorry, our customer service has contacted you to verify this issue. Please take the time to reply to the email. Thank you.
The printed cross-stitch is lovely. However, I was worried it wasn't coming. Or that I just thought I did but didn't. It seemed to take a long time. It came and I was delighted. Amazon has spoiled me with the ability to have access to the exact day ordered and and the exact day expected accessible. I didn't see the option to do that.
You took my money but I never received the kits. Either send the kits or refund my money. I ordered them at least a month ago. Billye Moffatt
Tapestrymarket 回复2024-06-26
Hello, your package was returned because the address was not suitable for delivery. Customer service contacted you to inquire about the address and arrange for re-delivery. Please take the time to reply. Thank you.
I brought cow stamped cross stitch item #1088490.01from this company Not enough thread to finish just half done
Tapestrymarket 回复2024-06-05
Hello, we provide after-sales service of re-issuing embroidery thread. Please contact our customer service and inform the color number of the missing embroidery thread. We will arrange to re-issue the embroidery thread for you. May I ask if you have divided the embroidery thread into 6 strands?