Tapestry specialized in business to international e-commerce services, provide branded products and high quality products from Chinese factories and suppliers. We strive to get the items directly from factory and brand sources to ensure the quality and reasonable price.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent overall quality of the products, beautiful designs, and the remarkably prompt customer service when assistance is needed. Many consumers note that the complete kits include everything required for a wonderful crafting journey and express great eagerness to purchase more items.
Some reviewers were not happy with the final visual appearance, mentioning that the finished picture did not match the original digital preview at all. A few other people also felt that the items came from unexpected overseas locations and reported occasional problems regarding the overall thread quality.
I have been very happy with the customer service as well as the product line, but a situation has occurred recently. On two separate order , a few weeks apart, when the delivery tag was attached to the package it had left off the street number on two different orders. Finally, after asking several times for the tracking id, I was able to see the problem immediately. Whom ever typed up the label did not include the address number. This has happened on both missing packages. It has taken more than 6 weeks to receive the first missing pkge. I am still waiting for the 2nd pkge. Going on 7 weeks as well
Products look fine but advertised as buy 4 and get 1 free. I never received the free one even though it was showing in the cart as free
Tapestrymarket 回复2024-06-04
Sorry, our customer service has sent you an email to confirm the sku. Please take the time to reply to the email so that we can help you solve the problem. Thank you for your patience.
I have been trying for several days to pay for my first time order. I cannot access my PayPal; I don't have a credit card, and they would not accept my two debit cards. I have a $300 order I would really like to place, but it's looking like Tapestry Market really doesn't want my business if I can't get a payment to go through. And I have not been able to find a customer service number.
Tapestrymarket 回复2024-05-31
Sorry, please send a screenshot of this situation to our customer service email and we will assist you in resolving this issue. Thank you for your patience.
Great sets, great value. Had slight issue with pattern for counted cross stitch kits being too small to follow, spoke to customer service who sent me the pattern electronically, wish they would make the patterns a bit larger in the first place but at least it’s a workaround
Initially I was disappointed because my order was lost in shipping g but the company made it right and sent a new one which I received in a week. They also gave me a coupon for a discount on my next order. I’m very happy with the quality of the product and will order again.
My order hadn't arrived after several months so I contacted the company & asked when it would arrive. They told me it had & sent a shipping invoice saying it had been delivered to an address in Hiala FL. I replied that I lived in Summerfield,FL. They never answered again nor have they sent the piece I ordered.
Tapestrymarket 回复2024-04-11
We are very sorry, our customer service sent you an email to confirm the unreceived package but somehow did not receive your reply. Details have now been re-sent to you. Please take the time to reply to us so that we can handle it further. Thanks.
I received the order in good time. I was not happy with the quality of the pattern of the smaller package. It is very small and not very clear. I had to have it enlarged and it is still very hard to follow.
I can't remember the exact date I received the package.
Kits come from China. This is not stated anywhere on the website
and it is not very good environmentally to fly bits of cloth round the world. The chart is very small and not very well printed. They do not provide a back stitch chart so you don't know which parts of the design to outline. Very disappointed. No return policy. I won't order from them again.
Tapestrymarket 回复2024-03-28
Sorry, we reported this situation and customer service sent you a PDF drawing. hope this can help you.
I ordered a counter cross stitch of a cat. It look several weeks to get to me. When it arrived, the pattern is so small I can’t read it without a magnifying glass. Also, there is a printed grid which is unnecessary. I could not see the size of the pattern and the grid until I opened it so I can’t return it. Won’t be ordering from them again. Very disappointed.
Tapestrymarket 回复2024-03-28
Sorry, could you please contact our customer service email ([email protected]) to give us feedback on your situation? We will find a suitable solution for you as soon as possible. thank you for your patience.
I was told, like many others it seems, that I would have my order within 1-2 days. This is now the 13th day I have stayed home waiting for this to arrive, pointlessly. £32 for 1-2days delivery would have been worth it but this is just a huge waste of my time and money. I won’t be ordering again!
Tapestrymarket 回复2024-03-28
Sorry, we arrange shipment within 1-2 days, and the estimated shipping time is 7-15 days. The logistics track shows that your package was delivered on March 26. Have you receive it? If you do not receive the package, you can contact our customer service email and we will handle the problem for you.
I ordered several items on February 19 and the order shows awaiting shipment. I emailed customer support and was told 2 items were not available at the time. They gave me 2 options. I could wait 7 days for the items to become available or I could let them replace items with similar products and have order shipped. I opted to let them replace with similar items. Now, almost 2 weeks later, order is still showing awaiting shipment. There have been no additional responses to my emails asking for update. I just wanted my order but now I feel like a refund is warranted.
UPDATE: Shortly after submitting review,I received email that my order was shipping. 2 weeks later I did receive it as ordered. Quality is good so far.
Placed order for multiple kits on February 15th which said they were in stock. Ten days later and they still haven’t been sent and I have had no reply to my query emails sent asking for the kits to be sent or refunded.
I ordered two patterns and was told they would ship within 48 hours. I have tried to contact customer service twice, and gotten no response. Won’t order again!
Tapestrymarket 回复2024-02-23
We are very sorry to keep you waiting due to the Chinese traditional festival Spring Festival, we have just resumed work. We have arranged a refund for you. Sorry for the inconvenience.
I have purchased 5 stamped cross stitches from here. The first 3 were fine. No issues. The last 2 I’ve gotten I have run out of floss not even halfway through. I’ve contacted the company 4 times now, no reply.
I will no longer buy from here.
Tapestrymarket 回复2024-02-23
We are very sorry that you did not receive our reply because the email we sent you was classified into your spam folder. We re-shipped the embroidery thread to you on February 8th and sent you a new tracking number. Thank you~
Haven't received my product. Was told BEFORE purchase that it would cost 5.99p shipping for delivery within 48 hours. Wrong. After waiting 4 days I emailed service email and they told me between 7-15 days.
If I knew it was being shipped from China meaning it would take so long I would never have paid the money or purchased the products
I have purchased from Tapestry Market three times and each time there was an issue with my order. It is understandable that stock issues are not always possible to predict, but it took 3 weeks for my first order and almost a month for my second order to ship. I suspect that had I not contacted the company my order would still be in limbo. I just hope that I actually receive my order this time. I find it very frustrating that I only found out about the stock issue when I contacted support to ask why my order had not shipped.
Logistics aside, when I finally received my first order I was happy with the product, but I will hesitate to order in future and would advise any prospective customers to be aware that the items may be out of stock when you place your order and the company does not contact you if this happens. Buyer beware.
Tapestrymarket 回复2024-01-24
We are very sorry that you got bad experience for the stock issue. For some hottest and newest designs, it takes a bit long to be restocked and we are improving it now. Thanks for your understanding.
Received something completely different to what I ordered and the most expensive design of cross stitch (terrible design) not what I ordered. I have emailed the company a week ago and heard nothing back. Two stars as the items arrived and they managed to send other designs ( smaller cheap ) that were ordered previosuly.
Tapestrymarket 回复2024-01-24
Sorry to hear that, we did send a solution reply to you on Jan 20. Please kindly check the messages from our customer service: [email protected] . Thanks for your understanding.
Have just received my cross stitch.i am very disappointed with the instructions. Its not clear where you use different stitches or where you backstitch when finished. There is no large picture of the finished product so you can't even look to see it matches what you are doing. Can anybody help?
Tapestrymarket 回复2024-01-24
Sorry to hear that, we did send you an electronic copy of the instruction graph which helps view it clearer and refunded the full as you requested. Thanks for your understanding.
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