Tapestry specialized in business to international e-commerce services, provide branded products and high quality products from Chinese factories and suppliers. We strive to get the items directly from factory and brand sources to ensure the quality and reasonable price.
以上内容由商家自行提供，未经平台核实。Tapestrymarket（tapestrymarket.com）在 OK.one 的综合评分为 3.8 分（满分 5 分），基于本站收录的 364 条用户评价，属于爱好与工艺品分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 69% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent overall quality of the products, beautiful designs, and the remarkably prompt customer service when assistance is needed. Many consumers note that the complete kits include everything required for a wonderful crafting journey and express great eagerness to purchase more items. Some reviewers were not happy with the final visual appearance, mentioning that the finished picture did not match the original digital preview at all. A few other people also felt that the items came from unexpected overseas locations and reported occasional problems regarding the overall thread quality.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。I purchased 3 different items, paid by paypal You have taken my money, Now where's my items??? I tried to track it, Nothing! I have my statement from the bank, You were paid
Sorry, customer service sent your logistics information details to your email. If there have any other questions, please contact our email, thank you~
As the name of this company is "UK Tapestry Market" I presumed the order was coming from the UK not China. I ordered on the 11th November and over a month later I still have not received my order. I have been given no help or advice as to when I may receive it. I have asked for a full refund and not received a reply either. DO NOT BUY ANYTHING FROM THIS COMPANY !!
Sorry, we have arranged a refund for you, and customer service has sent you relevant screenshots. If you haven't received your refund yet please wait a few days. Thanks
I have purchased from here before with no problem. Not the case this time. You all know how many hours we put into these things, well, I’m half way through my latest purchase and have run out of four colours already. I shouldn’t have to go buy additional floss when I paid for a complete kit. I have another one here I’m going to start and I hope I don’t have the same problem.
Sorry to hear that, please kindly send us the DMC color number of your shortage floss and thus we can contact the supplier to resend to you freely as we replied in message. Thanks for your udnerstanding.
BEWARE ordering from this company. The product I ordered is nothing like their advertised photo. I spent 2 months working on this for a gift only to find out you can't read the lettering with the finished product. When I contacted the company I was given the excuse that because it is a stamped cross stitch the colors can run, which I have never, ever run into before in all the years I have cross stitched. The company offered me a choice of a "Partial Refund or Coupon". Why would I ever want to purchase from this laxed company again?! I am posting a photo of my almost finished product, where the lettering should be clear throughout the entire cross stitch are just blobs of color. UPDATE as of 11/16/23 I received this email from Tapestrymarket today. I believe that customers should know how this company treats their customers and what they ask of them...I have never had a company ask me to cancel a rating thinking that some sort of refund will solve the problem. Dear customer, I've seen your review of us. We are very sorry to bring you an unpleasant shopping experience. How about we refund you 50% of this order if you cancel the 1-star rating? Looking forward to your reply. Best regards, Customer Service
Sorry. We have already refunded the full amount for you. We will improve our services and products in the future. If you have any other questions, you can contact us again. Thanks!
So disappointed. I bought a kit to make for my husband as a gift. The finished piece is nothing like the advertised kit on the website. The wording does not show, just a bunch of colors thrown together. These projects are a lot of work and to find that the results aren't what is advertised is extremely disappointing.
I'm very sorry for causing you any unpleasantness. Could you please provide us with some pictures for us to process? Welcome to contact us by email. Thanks~
I am still waiting for delivery. I tryed to email the community, but they dont give me a answer. Whats wrong. Please give me an answer.
Sorry for the long wait, we have replied to your email with the logistics information. Waiting for your kind reply. Thanks~
Stolen images and patterns from around the web - at least one of my patterns is on the website that is freely available online - have a google search before you buy from here as you may be able to find the patterns for free.
I have placed several orders with Tapestry market and so far have been happy with the quality. However 2 of the cross stitches that have arrived were not up to standard, one is order GBT00007996 Baby Yoda cross stitch where the colours are really washed out on the stamped canvas so you can not tell the difference and another one is a dragon pattern from order GBT00008269 where it hasn't been printed correctly (looks like the canvas were moved during printing). I have contacted customer service on the 26/09/2023 and was told the new canvas would be issued next week, but it has been nearly a month and I still haven't received any tracking for the new canvas or any updates. I have emailed and messaged their Facebook page several times and have received no response. I find this experience rather frustrating since both baby yoda and the dragon pattern were meant to be presents.
Sorry, we have reissued a new canvas to you and sent a tracking number to your email for you to check.
I won't recommended this website for buying cross stitch. I have been very disappointed of the result of the cross stitch I finish (doesn't look like the picture, probably not enough differents colors used. So lack of model checking). I left a one star comment on the cross stich I did with a picture of the result, this one has not been publish...
Sorry, please contact our customer service email [email protected]
Good communication, prompt service and delivery faster than expected. Would like a bigger range of the 18ct options, they do seem to default to 11ct for almost everything
I love everything but I feel like there should be a larger picture for reference, otherwise I would have given it a 5. Mary w
The photo on the Disney item I purchased was very, VERY poor. Had to go to their website & download it to my phone as a reference. This is a printed cross stitch kit. Color coding does not seem to match with the finished item especially in the facial areas which is critical. Will have to redo these areas. Floss is very soft and fine...easy to work with. Canvas very stiff ...due in part to the printing, I'm guessing. Not sure how this is going to look after laundering. Hope it's okay as this is a gift. After comparing the printed vs counted images seen on the download, it seems whoever did the stamped imagery was either inexperienced or didn't care about their work. Too sad.
Timely delivery, as described can’t wait to get started
Very nice kit. Some delay in receiving order but dealt with very efficiently by customer service who responded very quickly to any queries. Would reorder in the future.
I ordered the tabletop crossstich frame and when I received it there were no direction on how to put it together so I have spent over $40 for a pile of wooden sticks.
Sorry, we have an explanation video, please contact us by email. [email protected]
My order wasn't delivered, stating that my address of 35 years didn't exist. I have sent 4 emails to Tapestrymarket and haven't had any reply to fix the problem. Why did they want my phone number and email address if they were not going to answer? I would like to be contacted so the problem can be cleared up.
Sorry, your email was blocked in the spam mailbox and ignored by us. We have replied to your email.
I ordered 2 cross stitch patterns on 9/11/23 and I have been checking to see if the patterns have been mailed yet. They are still showing "awaiting shipping". I emailed customer service and have not heard anything from them. If this is the customer service I am getting then I do not plan to order anything else from them again
Sorry, we have contacted you via email.
Very unhappy so far. First kit I am working on "Family Banner" and have had to buy extra cotton for 4 colours so far. I am extremely careful with use, not carrying cotton long gaps, leaving as short ends as possible when starting and finishing etc. Also had two different symbols with the same colour cotton that did not match the dmc numbers that were to be two different colours. Customer service has contacted me and they have been very helpful.
Sorry, we have a free replacement thread, we have sent an email to your email address.
the design is great and it came exactly as they said great products
I ordered 3 cross stitches on July 23,2023, unfortunately there was a mistake on the address. I contacted Tapestry on August 2 ,2023 when it was returned. They informed me it would be resent. It's now the middle of September and I no longer receive any communication. They are blatantly ignoring me.
Sorry, we have refunded you for the package you did not receive, please check your PayPal.
共 364 条符合条件的评价
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