Hello Gerti. We appreciate your feedback and we have been working with you to address the concerns raised in this review. We believe we have now resolved your issue regarding a payment being on hold due to a rejected 8821 form. We have since made an exception to fund your account without the correct form, and have granted you a one-week extension to return the corrected form to avoid any further funding delays. We are sorry for any miscommunication and are committed to providing you excellent service.
Hola Jose. We understand the frustration that comes with short pays and chargebacks and have been working with you to fix the matter. Unfortunately, there were numerous payments where you were double paid by both the broker and by TBS which resulted in your high chargeback balance. We will continue to work with you to pay off your high chargeback balance, and once that is complete we will speak with you about your ALA/DDP options.
Hello A. Lindsey, We are sorry for any confusion when it comes to same-day factoring. To be able to receive same-day factoring, all paperwork submissions must be in by 12 pm CT Monday-Friday. All paperwork also must be complete and legible and is subject to verification prior to funding. If you have any questions about same-day factoring, need to know the correct file types to submit, or would like to reach out to us to help you solve any issues with your account please email us at [email protected] with your client ID and a good phone number where we can reach you. Thanks, and have a great day.
Hi Marcus. We are sorry for any confusion about the buyout process. One of our representatives had been working with you on getting a buyout with A1 Legacy back in January 2023, however, while you were approved with TBS for the buyout process, A1 Legacy rejected the buyout due to chargeback balance and aging balance. Our team worked with you on a pay plan for that. We were happy to speak with you on Thursday, March 16, 2023 about moving forward with a new buyout opportunity so that we can both terminate our relationship on mutually beneficial terms. Our team received that buyout inquiry today, March 20, 2023 and we are hopeful all goes through this time. We are also waiving the UCC fee. We wish you the best with your new factoring provider.
Hi Reinaldo, we are taking your review seriously and we would like to investigate your issue. Please send an email with your TBS client ID to [email protected] and someone will be in touch with you shortly. Chargeback can occur for a variety of reasons and without researching your account further, we can't comment on that. However, if there was an error made on your account, it will be fixed.
Hi Celestine. We are sorry your experience with TBS didn’t match your expectations. We would love to make things right. Please send an email with your TBS client ID to [email protected] and someone will be in touch with you shortly.
Hi Earl. We apologize for any miscommunication about. At TBS, we strive to make all chargeback information clear. Chargeback details will always appear on a schedule when a load has been charged back on that specific schedule.
If you would like to see all open chargeback information, you can request an Open Chargeback report via the TBS: Get Paid® app/web portal or email the request to [email protected]. In the app, you also have access to see which invoices are in chargeback status.
If you would like to request aging or end-of-year reports, please use the TBS: Get Paid app/web portal and navigate to Reports. You’ll see a list of available reports that can either be directly downloaded or requested. For reports that are requested, please allow 24–48 hours for us to gather the information. If you need further assistance, please email your TBS client ID to [email protected].
Hi Sharonda. Thank you for your feedback. We are sorry you had less than a 5-star experience with our service. We understand that you spoke with one of our representatives on Friday, Jan. 30, to resolve your concerns. After confirming your open balance with us was paid, we waived and settled the fees and sent the general release and UCC3 to you the same day. While we hate to lose you as a client, we wish you the best for the future success for your business.
Hi JH Foster. We apologize for any miscommunication about chargebacks. Please note that chargeback details will always appear on a schedule when a load has been charged back on that specific schedule.
If you would like to see all open chargeback information, you can request an Open Chargeback report via the TBS: Get Paid® app/web portal or email the request to [email protected]. In the app, you also have access to see which invoices are in chargeback status.
Hello Gagan. We do not have a record of you being a TBS Factoring Service customer. We do not do business in Malaysia. We don't sell tickets to any events, and we do not have a return counter. We believe you meant to post this review for another organization.
Hello, we are sorry that your experience with us didn't match your expectations. We would like to make things right. Please send us your client ID to [email protected] and we will have a TBS Client Representative contact you soon.
Hello, we are sorry that your experience with us didn't match your expectations. We would like to make things right. Please send us your client ID to [email protected] and we will have a TBS Client Representative contact you soon.
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