TeachMe.To

Hi Matt. We apologize for the repeated rescheduling and the frustration it caused. Please know that a full refund was successfully processed back to your original payment method yesterday, and a confirmation message was also sent to you yesterday. While our team frequently offers discounts and alternative times in an earnest effort to save a customer's experience, we completely understand that this was not what you wanted, and we apologize if it felt like we were ignoring your request. The refund is fully completed on our end, and we wish you well.

Hi Victoria, thank you for sharing your feedback. We take your concerns very seriously and sincerely apologize for the initial frustration you experienced. We never want anyone to feel scammed. We want to clarify that your refund was actually approved and processed immediately last Wednesday. Additionally, our support team reached out directly to Joshua to offer manual assistance in setting up his lessons so he can still redeem and enjoy his gift card. We are currently waiting for his reply to get that scheduled for him. The issue you experienced at checkout was due to our engineering team running active UI improvements on our mobile site, which temporarily caused an error with gift card redemption. Regarding pricing, our platform provides secure bookings, vetted professionals, and a dedicated, active customer support team—which is why prices may differ from booking someone privately. We are a legitimate business that prides itself on having a responsive support team ready to help, and we are glad we were able to get the refund sorted out while we wait to help Joshua get booked!

Hi Blaise, we understand your concern and want to get this resolved. Our team has actually been trying to call you regarding this issue, but we have not received an answer. For security and payment processing, we must verify lesson completion. However, when we reached out to your student, June, they were unable to verify the location or the schedule of these 5 lessons. We need to clear up this discrepancy before we can proceed. Please email us at [email protected] as soon as possible so we can schedule a call to discuss this immediately.