TeachMe.To

Hi Seth. Thank you for sharing your feedback. First, I want to sincerely apologize if you felt rushed during your call with our coordinator—that is never the standard of service we strive for. It is completely reasonable that you want to ensure a coach is the right fit for your specific skill level before committing to a lesson. To answer your question about why we do not connect prospective students directly with coaches before booking, this policy is strictly in place for security and privacy reasons. We do not share the personal contact information of our coaches or our students until a lesson is officially booked. Additionally, our internal team handles all the administrative coordination—like fielding inquiries at 10 PM—precisely so our coaches do not have to. This allows them to focus 100% of their time and energy on what they do best: delivering great lessons. While our coordinators might not know a coach's specific teaching methodology offhand, they are always happy to relay your specific questions to the coach and get back to you with their answers. We would love the chance to make this right and help you find the perfect fit. Please feel free to reach out to us so we can assist you further.

Hi Herbert. I understand how frustrating it is to see a charge you weren't expecting, especially if you had already decided to take a different route for your golf instruction. To clarify what happened here: our platform operates on a subscription model. As outlined clearly during the initial checkout process, subscriptions automatically renew to ensure uninterrupted access to the platform. If an account isn't canceled before the next billing cycle, the system automatically processes the standard renewal charge. Because your subscription was still active on your billing date, the charge went through as scheduled. I want to directly address your concern that we "bank" on users forgetting to cancel. We believe in transparency, which is why our subscription terms are stated upfront before any purchase is made. Our goal is to provide ongoing value that our users enjoy, not to catch anyone off guard with hidden fees. I also hear your frustration regarding the consistent answers from our support team. We enforce our cancellation and refund policies equally across the board for all users. When a renewal charge occurs because an account wasn't canceled in time, we are required to follow our Terms of Service, which state that these charges are non-refundable. We know a firm "no" isn't the outcome you wanted, and it can feel inflexible, but this consistency ensures we are treating every single customer fairly. Thank you.

Hi VV. We are sorry to hear your experience has been frustrating. We cannot find an account under this name, but would like to clarify our subscription model terms. Our free lesson trials are tied to a recurring subscription that auto-renews so you do not lose your spot with your coach. The terms of this billing cycle are agreed to at checkout. If you would like us to look into your specific case, please email your account details to [email protected] so we can assist you as soon as possible.

Hi Jennifer. First and foremost, I want to sincerely apologize for the overwhelming volume of text messages you received. You are absolutely right; receiving multiple texts a day is incredibly frustrating, and that is not the onboarding experience we want for our coaches. To explain what happened here: our platform uses an automated messaging system to help guide new coaches through the profile setup process. Because these messages are routed through a standard third-party SMS service, they are sent using a rotating pool of phone numbers. When you asked our team member to stop the texts, your number should have been manually removed from that automated sequence immediately. I am very sorry that this did not happen. We are investigating why that request slipped through the cracks and are heavily reviewing our automated communication limits so nobody is hounded this way again. I also want to address your concerns about your data and devices directly and clearly. We take security very seriously, and we want to put your mind at ease: - App Security: Our application is a standard, secure app vetted by official app stores. It does not install malware, spyware, or any unauthorized software on your devices. - Data Privacy: We do not scrape, sell, or misuse your data. The information you provided was used strictly to create your tutoring profile and facilitate your onboarding. - Company Ties: TeachMe.to is an independent company. While our platform may have team members or investors who have worked at other major tech companies in the past, those companies have no involvement in our day-to-day operations or our SMS routing. You absolutely have the right to have your data entirely removed from our platform, and you certainly do not need to change your phone number or abandon your email address to get rid of us. Rest assured that we will process a full account deletion. This will wipe your profile data from our servers and permanently place your phone number on our global "Do Not Contact" list. We appreciate you bringing this broken communication loop to our attention, and we apologize again for the stress it caused.

Hi Elda. Thank you for taking the time to share this. We genuinely appreciate your past support, the referrals you’ve sent our way, and the respectful way you framed your feedback. Hearing from long-time advocates who have been with us since 2024–2025 is incredibly important, and we take your observations seriously. I hear your disappointment that the platform feels like it has lost some of the personal touch you originally valued. As we continue to grow, scaling that personalized experience is a challenge we are actively working on, and your feedback is a strong reminder of why we must keep our community at the center of everything we do. I also want to directly address the rumors you mentioned, as we want to be completely transparent with you: - Coach Payments: Please rest assured that we do not withhold payments from our coaches. Every coach is compensated for the lessons they teach. In the rare event a payout is delayed, it is typically due to a banking error or an incomplete account setup, and our team works closely with the coach to resolve it as quickly as possible. - Billing Concerns: We have strict, transparent billing policies. Instances where users feel they were charged without consent almost always stem from overlooked auto-renewals or misunderstood subscription terms. We do not process unauthorized charges, and if a genuine system error ever occurs, it is refunded immediately. - Our Support Team: You mentioned a shift in staffing. Like many growing companies, we are proud to work with a dedicated, global support team to ensure we can assist our users and coaches across all hours and time zones. They are deeply committed to our platform's success and our community—they have no ties to competitors. We want to get back to being the platform you proudly championed, and honest feedback like yours helps us course-correct. If you or the coaches you mentioned have specific details regarding missing payments or billing errors, please reach out to us directly at [email protected]. We would welcome the opportunity to investigate and resolve those specific cases. Thank you again for your honesty and for holding us to a high standard.

Hi Rango. We sincerely apologize for the confusion and frustration regarding your billing! We completely understand why the automatic renewal and the error with your credits felt so concerning. We actually tried reaching out to you yesterday to resolve this for you as quickly as possible. Please check your inbox, as we want to confirm that we already successfully resolved the issue and processed your full refund yesterday. If you need any further assistance or have questions about the refund timeline, please let us know!

Hi Bonnie, thank you for sharing your feedback. We are glad to hear that your coach is great and that your lessons have been going well! We would, however, like to provide some clarity regarding your account and our policies. Our records indicate that your first lesson was actually accepted by your coach within minutes of booking. From there, you successfully coordinated directly with your coach through the app, completing 3 lessons so far with 2 more currently confirmed on the schedule. While we are always happy to assist with app navigation or notification settings, we did not receive any outreach regarding technical or scheduling issues prior. Regarding the billing, our promotional trials are tied to a recurring subscription, which is designed to auto-renew so you do not lose your spot with your coach. The terms of this billing cycle are agreed to at checkout. When you reached out today requesting a refund for the renewal, our team followed our standard policy, which is to convert the payment into lesson credits that you have up to a year to use. Because you have initiated a chargeback with your bank, this matter will now be handled directly through your financial institution. If you would prefer to drop the dispute and work with us directly on a resolution, feel free to reach out to our support team. Thank you.