TeachMe.To

Hi Andrew. We strive for complete transparency with our pricing. During checkout, the billing schedule is prominently displayed, and a booking cannot be completed without actively checking the box to agree to these terms. You also have full visibility of your subscription status in the app and can cancel or pause at any time. Because your subscription was not paused or canceled before your next billing cycle, the renewal charge was processed automatically. While renewals are non-refundable per our policy, those funds have successfully converted into valid lessons that remain fully available on your account. Regarding your claim about our communication: we reviewed our conversation history, and there was no phone call request. If you would like a call, you simply need to let us know your preferred time so we can touch base with you. We absolutely want to help you utilize these sessions, and we are more than happy to give you a call to sort this out! Feel free to shoot us a message whenever you're ready!

Hi Hanna, thank you for sharing your feedback. We want to address your concerns regarding your coaching experience and our billing policies. Regarding the courts, our coaches utilize a mix of public and private locations. Public courts are first-come, first-served, while private courts may require a reservation fee if you prefer to guarantee a spot without waiting. We strive for complete transparency with our pricing. During checkout, it is clearly outlined that our free lesson offer is tied to a subscription. The billing schedule is prominently displayed, and a booking cannot be completed without actively checking the box to agree to these terms. Because the subscription was not paused or canceled before your next billing cycle, the renewal charge was processed automatically. While subscription renewals are non-refundable per our policy, those funds have successfully converted into valid lessons that remain fully available on your account! Finally, our team has actually replied to your email regarding this issue—please check your spam or junk folder in case it was routed there. We would love to help you get the full value out of your remaining sessions, so please reply to our email whenever you are ready.

Hi Diem. Thank you for your review. We're so glad you enjoyed working with Coach Eugene, but we regret that the billing and transfer process caused such frustration. To clarify our pricing: all location and court fees are listed at checkout for visibility. Because you opted to select your location later, you were not charged a court fee upfront—this is only billed once a specific court is chosen. Additionally, because our coaches set their own individual rates, transferring to a new coach can sometimes change your total number of lessons if the new coach's rate is higher than your original one. We completely understand your frustration, but we don't want you to leave your remaining balance on the table. They are still safely active on your account to use whenever you are ready. Feel free to contact our support team so we can help you find a great fit and easily book your remaining sessions!

Hi Bill. Thank you for sharing your feedback. We want to address your concerns regarding our billing policies and your experience with our app. We strive for complete upfront transparency with our pricing. During checkout, our recurring billing schedule is prominently displayed, and a booking cannot be completed without actively checking the box to agree to our subscription terms. You also have full visibility of your payment history and the option to pause or cancel your subscription at any time directly in the app. Because the subscription was not canceled prior to your next billing cycle, the renewal charge processed automatically. While subscription renewals are non-refundable per our policy, please know that those funds have successfully converted into valid lesson credits that remain fully available on your account to use whenever you are ready. We also hear your frustration regarding the lesson confirmation process. We require these confirmations to ensure our coaches are paid accurately and on time for their hard work, but we apologize if the process felt cumbersome. We are actively working to streamline our app experience and appreciate your feedback on this. Feel free to reach out to our support team directly so we can help you get the full value out of your remaining sessions.

Hi David. Thank you for sharing your feedback with us. We sincerely apologize for the frustration caused by your coach arriving late, and we are so sorry that things did not work out this time. We completely understand your disappointment, and we want to assure you that this matter has already been fully resolved on our end. Our support team has reached out to you directly with the details of your resolution, so please check your inbox for that confirmation. We appreciate you giving us a try and wish you the best moving forward.

Hi Michael. Thank you for sharing your feedback. Upon reviewing your account, we see that you selected our recurring subscription plan at checkout. To ensure full transparency, our recurring billing schedule is prominently displayed on the checkout page, and bookings cannot be completed without actively checking the box to agree to these subscription terms. Because the subscription remained active and was not canceled through your account settings prior to the billing cycle, the renewal charge processed automatically per our policy. While subscription renewals are non-refundable, those funds have successfully converted into lesson credits that remain fully available on your account. We would love to help you get the full value out of your purchase—feel free to reach out to our support team so we can assist you with booking those remaining sessions!

Hi there, thank you for your review. We don't have enough information here to pull up your specific account, but we would love to help. To ensure full transparency for all students, our recurring billing schedule is prominently displayed on the checkout page, and bookings cannot be completed without actively checking the box to agree to our subscription terms. Subscriptions remain active until canceled through your account settings before the next billing cycle. You also have full visibility of your payment history and easy options to pause or cancel your subscription at any time directly in the app. While renewal charges are non-refundable, those funds convert into lesson credits that remain fully available on your account. Feel free to reach out to our support team directly so we can look into this for you and help you get the full value out of your remaining sessions!