TelephoneKenya.com

Dear Eddie, Thank you for your feedback! Our goal is to offer the best rates for our customers, but our rates are influenced by our costs. Whenever our costs decrease, we instantly decrease our rates. In addition to this, we have no hidden fees and we also host discounts and special offers. Please subscribe to our newsletter to find out when such offers are available. For the best value for money, you can choose a Monthly Plan which will offer you a lower rate/minute. Kenya 180 offers 180 minutes to landlines and mobiles in Kenya for only $19.99/month (11.1¢/min), while Kenya 500 offers 500 minutes to any number in Kenya for $49.99/month (10¢/min). Your TelephoneKenya team

Hello, Thank you for your feedback. If the problem persists, we advise you to contact our Customer Support team. They’ll be able to assist you best. Also, if you own a smartphone with an Internet connection, you can download our app called KeepCalling. It is available for iOS and Android devices and enables you to make calls easily and fast, by using your phone contacts. Your TelephoneKenya team

Hello, Thank you for your feedback! It has been registered with our team. In order to ensure the highest app call quality, please go through these checks: -Make sure you benefit from a strong Internet connection. -Make sure you have the latest app version installed on your device. -Make sure you do not have any VoIP restrictions from your Internet provider. -Set your Caller ID - this will ensure high quality. Go to your app menu and look for Caller ID, then follow the instructions. The Caller ID is the number showing up on the screen of the person you call. As an alternative, you can try offline calling with the app. You can activate it in the Settings section of your app. You can also try an access number in your area if you want to call without using the Internet. Please look for the city closest to you on this page: https://telephonekenya.com/access_numbers. Your TelephoneKenya team

Hello, First of all, we have great news for you! Because you've placed many orders on our website in the past, you now have 1,913 Thank You points in your account, that can be converted into $19.13 worth of Voice Credit for free international calls. All you need to do is go to the "My Information" page in your account and click the "Convert" button in the "Thank You points" section. Also, please let us know what you found difficult when placing a Voice Credit order. Either by replying to this review or by contacting our Customer Support. Your TelephoneKenya team

Hello, We have great news for you! Because you've placed many orders on our website in the past, you now have 1,714 Thank You points in your account, that can be converted into $17.14 worth of Voice Credit for free international calls. All you need to do is go to the "My Information" page in your account and click the "Convert" button in the "Thank You points" section. Also, our purpose is to offer the best rates for our customers, but our rates are influenced by our costs. Whenever our costs decrease, we instantly decrease our rates. In addition to this, we have no hidden fees and we also host discounts and special offers. Please subscribe to our newsletter and follow our Facebook page to find out when such offers are available. For the best value for money, you can choose a Monthly Plan which will offer you a lower rate/minute. Kenya 180 offers 180 minutes to landlines and mobiles in Kenya for only $19.99/month (11.1¢/min), while Kenya 500 offers 500 minutes to any number in Kenya for $49.99/month (10¢/min). Your TelephoneKenya team

Hello, Our purpose is to offer the best rates for our customers, but our rates are influenced by our costs. Whenever our costs decrease, we instantly decrease our rates. In addition to this, we have no hidden fees and we also host discounts and special offers. Please follow our Facebook page to find out when such offers are available. For the best value for money, you can choose a Monthly Plan which will offer you a lower rate/minute. Kenya 180 offers 180 minutes to landlines and mobiles in Kenya for only $19.99/month (11.1¢/min), while Kenya 500 offers 500 minutes to any number in Kenya for $49.99/month (10¢/min). We are also currently hosting a promotion which will give you a $3 discount on the first month of use for either Monthly Plan. Your TelephoneKenya team

Hello, Thank you for your feedback! In order to ensure the highest app call quality, please go through these checks: -Make sure you benefit from a strong Internet connection. -Make sure you have the latest app version installed on your device. -Make sure you do not have any VoIP restrictions from your Internet provider. -Set your Caller ID - this will ensure high quality. Go to your app menu and look for Caller ID, then follow the instructions. The Caller ID is the number showing up on the screen of the person you call. Your TelephoneKenya team

Hello, Thank you for your feedback! In order to ensure the highest app call quality, please go through these checks: -Make sure you benefit from a strong Internet connection. -Make sure you have the latest app version installed on your device. -Make sure you do not have any VoIP restrictions from your Internet provider. -Set your Caller ID - this will ensure high quality. Go to your app menu and look for Caller ID, then follow the instructions. The Caller ID is the number showing up on the screen of the person you call. As an alternative, you can try offline calling with the app. You can activate it in the Settings section of your app. You can also try an access number in your area if you want to call without using the Internet. Please look for the city closest to you on this page: https://telephonekenya.com/access_numbers. Your TelephoneKenya team

Hello, Thank you for your feedback! In order to be able to assist you, we need to find your account in our system. Can you please provide us your account details? Your TelephoneKenya team

Hello, On May 26 you placed a Voice Credit order of $20. That amount is available in your account to use for international calls and SMS. If in fact you meant to recharge your mobile phone for local calls, the product you need to buy is Mobile Recharge. In this case, we can refund you for the Voice Credit order you placed by mistake. Please contact our Customer Service, they will be able to assist you promptly. Your TelephoneKenya team

Hello, Thank you for your feedback! However, your rating seems to contradict your comment. Three stars mean you are having some problems with our service. Did you perhaps mean to give 5 stars? The service that gives you the best value for money is the Monthly Plan. It offers you a set number of minutes per month at a lower rate/minute and is automatically renewed every 30 days. We have two types of Monthly Plans: Kenya 180, which gives you 180 minutes to any number in Kenya for $19.99/month (11.19.4¢/min), and Kenya 500, which offers you 500 minutes to any number in Kenya for $49.99/month (10¢/min). In fact, we are running a Monthly Plan promotion right now: you get $3 off the first month of using any of these Monthly Plans. Your TelephoneKenya team