Thebeautynorth

Dear customer, hello！ Thank you very much for sharing your valuable feedback. We apologize for the inconvenience caused by the delayed delivery time of your order, the failure to process the cancellation request in time, and the inconvenience caused to your important travel arrangements. Regarding the issue of the place of shipment you mentioned, we understand and respect your feelings. We are an e-commerce platform for global sales, and some products are shipped directly from overseas factories to ensure the supply of more product styles and reasonable prices. However, this may also cause logistics delays during peak periods, for which we are deeply sorry. We noticed that you tried to cancel the order before shipment, but failed. If the order enters the shipped process in our system, there may be a short delay in uploading the logistics information, which will indeed cause the misunderstanding of "shipped but no tracking yet". In this case, we are continuously optimizing the processing mechanism with our logistics partners. Regarding the return issue, we are also always committed to helping customers minimize losses through alternative solutions. If you still want to further discuss refunds or other compensation methods, please feel free to contact us at any time: Customer Service Email:[email protected]. Customer Service Director Email:[email protected]. We sincerely value the voice of every customer and continue to work hard to improve the pre-sales and after-sales service experience. Thank you for your understanding and tolerance, and look forward to having the opportunity to bring you better service in the future. —— Customer Service Director Leah

Dear customer, hello！ Thank you for taking the time to leave feedback. We are deeply sorry that your shopping experience did not meet your expectations and sincerely apologize to you. Regarding the problem of small size you mentioned, we are deeply aware that such problems will seriously affect the wearing experience. At present, we have fed back the relevant product information to the product design and quality inspection team for re-evaluation and adjustment to more accurately reflect the actual size. We also noticed that you wanted to return the product but encountered difficulties and were inconvenienced by our only contact via email. Indeed, in order to improve processing efficiency and keep complete communication records, we currently mainly use email to provide after-sales support to global customers, but we always value the voice of every customer and have never stopped working to optimize the communication experience. If you are willing to further negotiate a solution, or still have questions about the product, please contact us through any of the following email addresses. We will arrange for a specialist to verify and follow up for you as soon as possible: Customer Service Email:[email protected]. Customer Service Director Email:[email protected]. We solemnly promise that customer satisfaction is always the core of our service. Thank you for giving us the opportunity to improve, and we look forward to the opportunity to provide you with a more satisfactory service experience in the future. —— Customer Service Director Leah

Dear customer, hello！ Thank you very much for taking the time to share your shopping experience. We are deeply sorry for the inconvenience and trouble you have experienced in product size, fabric texture and after-sales communication. Regarding the size deviation and fabric not matching the promotion you mentioned, we have submitted such feedback to the relevant product development and quality inspection team as an important reference for subsequent revisions and material updates. We will also further optimize the product details page to ensure that the size and physical description are more accurate and transparent. In addition, we understand your concern about the return policy and handling method. If this solution does not satisfy you, we are very willing to continue to negotiate a more appropriate solution. In order to further properly handle your problem, we sincerely invite you to contact us through any of the following email addresses, and we will arrange for someone to follow up with you first: Customer Service Email:[email protected]. Customer Service Director Email:[email protected]. We always value the real feedback of every customer and take it as our responsibility to continuously improve the quality of service. Once again, we sincerely apologize for this unsatisfactory shopping experience and sincerely hope that we will have the opportunity to provide you with better service in the future. —— Customer Service Director Leah

Dear customer, hello! Thank you for sharing your shopping experience. We apologize for the fact that this order did not meet your expectations. Regarding the size deviation and the inconsistency between the neckline design and the promotional picture you reported, we have submitted the relevant opinions to the product design and quality inspection team as an important basis for our subsequent optimization of product size labeling and page display. Your opinions are very valuable to us. We deeply regret that we failed to provide you with a satisfactory solution in the after-sales processing. We will re-evaluate the processing standards in the future to ensure that customers can get more practical services under reasonable demands. In order to verify the refund for you more promptly and further follow up on the processing progress, you can contact us at any time through any of the following email addresses: Customer Service Email:[email protected]. Customer Service Director Email:[email protected]. We have always adhered to the attitude of listening carefully and actively improving, and strive to provide each customer with a more trustworthy service experience. Thank you again for your feedback, and hope that there will be opportunities to provide you with a more satisfactory shopping experience in the future. ——Customer Service Director Leah

Dear customer, hello! First of all, thank you very much for sharing your shopping experience. We deeply regret and apologize that our products did not meet your expectations. We understand that the size mismatch and the thinness of the fabric may have caused you trouble, and we sincerely apologize for this. Regarding the return process and compensation plan you mentioned, our original intention is to provide customers with more efficient and fair after-sales service on the premise of ensuring the authenticity of the goods. The request for real photos and size information is intended to help us analyze the problem more accurately and continuously optimize product design and quality. We are very sorry that these processes have caused you inconvenience, and sincerely thank you for your feedback, which will help us further improve our service experience. We attach great importance to your opinions and hope to have the opportunity to provide you with more appropriate follow-up assistance. If you are willing to communicate further, we sincerely invite you to contact our service team through any of the following methods: Customer Service Email:[email protected]. Customer Service Director Email:[email protected]. Please rest assured that after receiving your letter, we will arrange for someone to handle it first and strive to provide you with a reasonable and satisfactory solution. Thank you again for your feedback and understanding. We sincerely hope to bring you a more pleasant shopping experience in the future. —— Customer Service Director Leah

Dear customer, hello! Thank you very much for your feedback. First of all, we deeply apologize for the inconvenience you encountered during this shopping process. We attach great importance to the shopping experience of every customer and are always committed to providing efficient and transparent after-sales service. We are deeply sorry for the order cancellation and delivery issues you reported. Due to the rapid delivery process of the system, once the order enters the warehouse processing process, it may not be intercepted in time. We apologize for the trouble caused to you. Regarding the logistics status of your order and after-sales processing, we sincerely invite you to contact us through the following two methods so that we can further verify and provide you with more accurate assistance: Customer Service Email:[email protected]. Customer Service Director Email:[email protected]. Once we receive your letter, we will give priority to your problem and ensure that your request is promptly responded to and properly resolved. We understand your disappointment with the PayPal processing results and will do our best to assist you in communicating with the platform. Thank you again for your understanding and patience. We sincerely hope to have the opportunity to bring you a better service experience. Wish you a happy life! —— Customer Service Director Leah

Dear customer, hello！ Thank you for taking the time to share your shopping experience. We are deeply sorry that this shopping did not meet your expectations. Regarding your feedback on the ill-fitting products and the difficulty in returning and refunding, we deeply understand your dissatisfaction and troubles. But we are always committed to providing every customer with the most convenient and sincere service possible. In order to protect the rights of customers, we do have a return and exchange support policy, but if it causes you trouble or inconvenience during the communication process, we sincerely apologize to you. We attach great importance to the feedback of every customer, and you can communicate with us further in the following ways: Customer Service Email:[email protected]. Customer Service Director Email:[email protected]. Please rest assured that we will have someone responsible for checking your order and strive to find a more suitable solution for you. We sincerely hope that there will still be an opportunity to provide you with better and more reliable services. —— Customer Service Director Leah

Dear customer, hello！ Thank you for taking the time to share your shopping experience. We sincerely apologize for the inconvenience you encountered during this shopping process, especially we regret that we failed to meet your expectations when processing the return application. Regarding the return process you mentioned, we understand your concerns about taking photos and measuring. The original intention of the relevant requirements is to help us identify product problems and continuously improve product quality and service processes, and also to ensure fairness and transparency in after-sales processing. We sincerely assure you that all customer information and feedback will be strictly confidential and used only for after-sales service purposes. We will carefully record your feedback and submit it to the relevant department to evaluate subsequent optimization measures. We attach great importance to the opinions of every customer and are always willing to communicate further on your specific situation. If you are willing to continue to contact us, we sincerely invite you to contact us through the following channels: Customer Service Email:[email protected]. Customer Service Director Email:[email protected]. Please include your order number and relevant instructions in the email. We will arrange for someone to handle your issue first and try our best to provide you with a satisfactory assistance plan. Thank you again for your understanding and tolerance, and look forward to the opportunity to bring you a better service experience in the future. —— Customer Service Director Leah

Dear customer, hello! Thank you very much for sharing your shopping experience in detail. We apologize for the series of problems you encountered during order processing, size discrepancy and after-sales communication, and sincerely understand your dissatisfaction and disappointment. We deeply regret that we failed to cancel the order in time, the product size was not suitable, and the return process caused you inconvenience. Regarding the problem that the product was shipped from the California warehouse but needed to be returned to China, it was indeed due to the fact that our warehousing and return systems were set up in different regions. We are also actively optimizing the cross-border return and exchange process to provide customers with more convenient services. For your refund and exchange needs, our customer service team has the responsibility to provide you with options and assistance in a timely and reasonable manner. If you have not received the return address or have other questions, please contact us again, and we will arrange for someone to handle your case first to ensure that your problem is properly resolved. Please contact us through any of the following methods: Customer Service Email:[email protected]. Customer Service Director Email:[email protected]. So that we can verify and provide you with the corresponding solution as soon as possible. We always value the voice of every customer, and will take your feedback as an opportunity to continuously improve the quality of products and services. Thank you again for your understanding and patience. —— Customer Service Director Leah

Dear customer, hello! Thank you for taking the time to communicate with us. We deeply apologize for the dissatisfaction and inconvenience you experienced during this shopping process. We understand your expectations for products and after-sales service, and we attach great importance to every feedback you raise. Regarding the return and refund issue you mentioned, we do provide a full refund service, but it needs to be processed after receiving the returned goods, which is to ensure the fairness and standardization of the after-sales process. In the communication, we suggest that you consider the actual situation comprehensively, and there is no intention to shirk responsibility or disrespect customers. We are well aware that an unpleasant shopping experience may affect your trust in the brand, and we sincerely apologize again for this. We are willing to continue to provide assistance and coordination for your order issues. If you still have questions or need further assistance, you are welcome to contact us at any time: Customer Service Email:[email protected]. Customer Service Director Email:[email protected]. We will arrange a dedicated person to follow up your problem first and do our best to provide you with a satisfactory solution. Thank you for your understanding and patience, and we look forward to the opportunity to regain your trust. —— Customer Service Director Leah

Dear customer, hello! Thank you very much for leaving your feedback. We deeply regret and apologize that this shopping experience did not meet your expectations. We attach great importance to the situation that you did not receive the package and failed to get our reply in time, and hope to verify and follow up for you as soon as possible. We solemnly promise that all orders will be shipped through formal channels once confirmed, and complete logistics information will be provided. If there is a delay, loss or failure to update during the logistics process, we will assist you in actively communicating with the logistics party to ensure that your rights and interests are not affected. At the same time, our customer service team is always online to provide support. For the situation that failed to respond in time, we have verified that it was due to a system failure, and we have now fixed the failure. You can contact us with confidence. In order to help you deal with related issues as soon as possible, please contact us through any of the following methods: Customer Service Email:[email protected]. Customer Service Director Email:[email protected]. We will provide you with priority service. Thank you again for your feedback and understanding. We sincerely hope to properly solve the problem for you and regain your trust. ——Customer Service Director Leah

Dear Customer, Hello！ Thank you very much for sharing your shopping experience with us. We apologize for the troubles you encountered during the order process, especially due to the wrong size and the failure to receive our response in time. We are always committed to providing timely and professional after-sales support to every customer. Regarding your repeated attempts to contact but no response, we have verified that it was due to a system failure. We have now resolved this issue to avoid similar problems from happening again. Regarding the size recommendation issue, we will also carefully review and continue to improve the size recommendation system to better meet the actual wearing needs of customers. We sincerely hope to provide you with further assistance to properly handle your order issues. In order to facilitate our verification and processing for you as soon as possible, please contact us through one of the following email addresses and provide your order number and relevant information: Customer Service Email:[email protected]. Customer Service Director Email:[email protected]. We will arrange for someone to prioritize your letter and ensure that your problem is properly resolved. Thank you again for your feedback and patience. We sincerely look forward to bringing you a better service experience. —— Customer Service Director Leah

Dear customer, hello! Thank you for taking the time to share your shopping experience. We are deeply sorry for your dissatisfaction with the product after receiving it due to the inconsistency with the picture and the size problem, as well as the troubles you encountered during the subsequent return process. We understand your disappointment that the product satisfaction did not meet your expectations, and we also understand your concerns about return shipping and refund protection. Regarding the return policy, we do require customers to send the goods back when providing a refund, and we will process it on the premise of confirming that the goods are intact. We sincerely realize that this may indeed cause inconvenience to customers to a certain extent. We will listen carefully to your feedback and improve our return process. We also deeply understand the problem you mentioned that you still feel uneasy after communicating through PayPal. We are continuously optimizing our service policies to improve the transparency of the process and customer experience. We attach great importance to your case and sincerely invite you to contact us through the following methods: Customer Service Email:[email protected]. Customer Service Director Email:[email protected]. We will arrange for someone to handle your issue as a priority and do our best to provide you with a more reasonable and satisfactory solution. Thank you again for your understanding and patience. We sincerely hope to have the opportunity to regain your trust and bring you a better service experience. —— Customer Service Director Leah

Dear customer, hello! Thank you very much for your feedback on our products and services. We are deeply sorry for the inconvenience and trouble caused by delivery time, size difference and after-sales processing during your shopping process, and sincerely apologize to you. We attach great importance to the problem of obvious size differences in different colors of the same size products. Such problems should not occur. We have reported this situation to the product quality control department for investigation, and will further optimize the quality control process to ensure product consistency and avoid similar situations from happening again. Regarding the failure to provide the return address in time and the refund ratio, we understand your dissatisfaction and realize that we still need to improve our communication and service efficiency. For the processing result of only partial compensation for orders over $200, if you still want to communicate and negotiate further, we welcome you to contact us so that we can review and try our best to provide you with a more satisfactory solution. You can contact us through the following methods, and we will arrange for someone to handle your problem first: Customer service email: [email protected] Customer service director email: [email protected] We will carefully check and provide you with assistance. Thank you again for your feedback. We value the voice of every customer and will continue to work hard to improve the product and service experience. We sincerely hope that there will be opportunities to bring you more satisfactory services in the future. —— Customer Service Director Leah

Dear customer, hello! Thank you very much for taking the time to share your shopping experience with us. We apologize for your dissatisfaction and trouble caused by the size deviation, product quality and return process. Regarding the size issue you mentioned, we understand your feeling that the actual size of the product you received does not match the size chart. We refer to the industry-wide 1-3 inch error tolerance standard in size formulation, but we also fully respect each customer's individual expectations for fit. We have no intention of shirking responsibility for the inconvenience caused by the size or quality issues of our products, and are reviewing the quality inspection process and return and exchange policy to improve the overall shopping experience. For the product details you pointed out, such as uneven stitching and incorrect pleat position, we have immediately transferred them to the quality control department for investigation, and will strengthen the implementation of process standards to prevent similar omissions from happening again. We attach great importance to your feedback and are willing to provide further assistance for your order. If you still have unresolved issues or want us to review the refund processing plan, you are welcome to contact us through the following methods: Customer Service Email: [email protected] Customer Service Director Email: [email protected] We will assign a dedicated person to handle it as a priority to ensure that your issue is properly responded to. Thank you for your understanding and tolerance. Your feedback is crucial for our continuous improvement. We sincerely hope to have the opportunity to provide you with better product and service experience in the future. —— Customer Service Director Leah

Dear customer, hello! Thank you very much for sharing your shopping experience. We sincerely apologize for the trouble caused by the long waiting time for your order, the product quality that did not meet your expectations, and the inconvenience in the return process. We attach great importance to the issues you raised, including thin materials, color mismatches, and inappropriate sizes, which are not the experience we want customers to feel when they receive the products. Your feedback has been forwarded to the product quality control team as soon as possible, and we will re-evaluate and improve the material and process standards of the relevant styles. Regarding the return process, we do need customers to provide the reason for return and product photos so that we can record quality issues and continue to optimize products. However, we understand that this process may increase your operational burden, and we are also studying a more convenient processing mechanism. As for the problem of high international return shipping costs, we have been looking for more reasonable solutions to reduce customer costs. If you have any objections, we are willing to further evaluate and negotiate to solve it in a way that is closer to your expectations. We sincerely invite you to contact us through the following methods so that we can arrange for someone to handle your order with priority: Customer Service Email: [email protected] Customer Service Director Email: [email protected] We will follow up with you as soon as possible and provide a more appropriate solution. Thank you again for your patience and feedback. We will continue to improve in order to bring you and other customers a more secure and satisfactory shopping experience. —— Customer Service Director Leah

Dear customer, hello: Thank you very much for your valuable feedback to us. We deeply regret the serious problem that your order was deducted but the goods were not received, and we sincerely apologize for the inconvenience and trouble you have caused. We attach great importance to every link of order delivery. Any delivery abnormality caused by system or logistics problems is our responsibility to promptly identify and actively resolve. Please rest assured that we will never intentionally delay or refuse to ship. If it is indeed our fault, we will do our best to properly reissue or refund for you and will never shirk responsibility. In order to verify the order status for you as soon as possible and properly resolve the problem, please contact us in any of the following ways: Customer Service Email: [email protected] Customer Service Director Email: [email protected] We will arrange dedicated personnel to handle your case first and ensure that you will receive a clear reply and solution as soon as possible. Once again, we express our most sincere apologies to you and thank you for your understanding and patience. We promise to continuously improve our service quality, prevent similar incidents from happening again, and strive to protect the rights and interests of every customer. —— Customer Service Director Leah

Dear customer, hello! Thank you for taking the time to share your shopping experience. We are deeply sorry for the shipping delays, inappropriate sizes, and customer service communication issues you encountered during this order, and we sincerely apologize to you. First of all, we deeply regret the delivery time of the product. We are actively communicating with logistics service providers to strive to shorten the transportation cycle and improve the overall delivery efficiency. At the same time, regarding the problem of inappropriate tailoring of the goods you received, we have also submitted feedback to the design and quality inspection team as an important reference for subsequent optimization of product patterns. Regarding the situation you mentioned that customer service asked for credit card information, we must solemnly clarify: we never ask customers to provide credit card information for customer service communication or after-sales processing. If you receive any unusual or suspicious information during the process, please contact us immediately, we will seriously investigate the matter and ensure the security of your information. We attach great importance to your feedback and sincerely hope to properly solve the problem for you. Please contact us through the following methods: Customer Service Email: [email protected] Customer Service Director Email: [email protected] We will arrange for someone to handle it as a priority and provide you with a reasonable solution as soon as possible. We sincerely look forward to the opportunity to provide you with thoughtful and reliable service again. Thank you for your understanding and patience. —— Customer Service Director Leah

Dear Customer, Hello! Thank you for your feedback. We are very sorry that you have not received your order yet and sincerely apologize for the inconvenience and anxiety caused. Please rest assured that we always value the order fulfillment of every customer and will never ignore any undelivered order. In order to verify the logistics status and properly resolve the problem for you as soon as possible, we sincerely invite you to contact us through any of the following methods: Customer Service Email: [email protected] Customer Service Director Email: [email protected] Please provide the order number, ordering name or email address in the email so that we can quickly check and arrange follow-up. We promise that someone will serve you first and ensure that a clear answer and reasonable solution are given as soon as possible. We deeply understand that you are disappointed because you did not read the comments in advance, and we will continue to improve our service and logistics efficiency and strive to enhance the shopping experience of every customer. We sincerely hope that there will be opportunities to regain your trust in the future. —— Customer Service Director Leah

Dear customer, hello! Thank you very much for your feedback. We are deeply sorry for the bad experience you had due to order delays, unsuccessful cancellation requests, and customer service communication, and express our sincerest apologies to you. Regarding the issue of delayed delivery of your order, we attach great importance to it and have begun to investigate possible abnormalities in the logistics process. We understand your anxiety and dissatisfaction caused by the long waiting time, and we sincerely accept your criticism. Regarding the cancellation and refund application, since some orders cannot be interrupted after the delivery preparation process is started, our failure to meet your cancellation request in time is indeed a shortcoming in our service process. In this regard, we are actively optimizing the operating mechanism to ensure that similar problems will not occur in the future. If you still want to return the goods after receiving them, we will provide clear return instructions and process a full refund for you as soon as possible after receiving the returned goods. In order to solve your problem more efficiently, please contact us through the following methods: Customer service email: [email protected] Customer service director email: [email protected] We will arrange for someone to handle it first and provide you with clear and satisfactory follow-up services. Once again, I apologize for this experience and sincerely thank you for your understanding and tolerance. We value the voice of every customer and will take this opportunity to continuously improve the quality of service and strive to live up to your trust. —— Customer Service Director Leah