Reviewers had a great experience with this company. Customers frequently praise the prompt, incredibly helpful customer service team for quickly resolving issues and offering friendly support. Many people also highlight the wonderful quality of the clothing, noting that the garments are adorable and comfortable to wear.
Some reviewers were not happy with the sizing and material quality of certain clothing items, mentioning that garments felt too small or cheap. A few consumers additionally experienced delivery delays, stating that orders were lost by couriers or arrived significantly later than expected. Despite these occasional shipping and fit setbacks, overall satisfaction with the staff remains very high across purchases.
My first purchase was not what I expected and Mia made it right! She is very attentive and courteous.
Thebeautynorth 回复2025-09-30
Dear Sara,
Thank you very much for your high regard for Mia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Mia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
The customer service I have received is excellent! The shirts that I received are high quality.
Thebeautynorth 回复2025-09-25
Dear Carri,
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Mia helped me so much. Love the sweatshirt only in a smaller size.
Thebeautynorth 回复2025-09-25
Dear Patricia,
Thank you very much for your high regard for Mia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Mia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
I was sent to wrong items. They refunded my money promptly. I appreciate their speedy process
Thebeautynorth 回复2025-09-25
Dear Kristina,
Thank you very much for your appreciation of our handling of this issue.
We always adhere to the principles of efficient and professional service to ensure your shopping experience is smooth and worry-free. Your approval is the greatest encouragement and motivation for our team.
🛠️ We will continue to optimize our service processes and improve processing efficiency, striving to provide you and all our customers with even better support.
Thank you again for your trust and support, and wish you a happy life!
Best regards
Olivia
My package was originally miss placed in the delivery process (no fault of the seller) and the seller was helpful and kind to help me figure out what happened to my package. Once it was determined my package couldn't be recovered the seller immediately went into action and got the product I ordered in transit to me again. As a customer I appreciated their willingness to work with me and replace my package.
Thebeautynorth 回复2025-09-25
Dear Crystal,
Thank you sincerely for your trust in our replacement service.
We always strive for quick response and efficient processing, ensuring a smooth and timely reissue process for your peace of mind and satisfaction.
📦 Your positive feedback is our greatest encouragement to the quality of our service. We will continue to optimize our processes and strive to provide every customer with a worry-free shopping experience.
Thank you again for your support and trust, and wish you a happy life!
Best regards
Olivia
I purchased a top and it seemed too big for me. So, I emailed the company asking if I could purchase another size with free shipping and I would gift my other one.
They got back to me within 48hrs and said they would be happy to send me a new one in the size I need at no cost and to keep the other one.
This is excellent customer service. I will definitely be buying from them Shaun’s
Tamra
Thebeautynorth 回复2025-09-25
Dear Tamra,
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
They were very prompt in getting my refund back and it did not take long to get another size in my pants and shirt! Thank you!
Thebeautynorth 回复2025-09-25
Dear Jennifer,
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Mia is amazing and was so helpful when l purchased the wrong size. She’s been such a pleasure to work alongside with in getting my issue resolved. I love this top and this company’s superb customer service! Thanks again Mia for being a rockstar!!
Thebeautynorth 回复2025-09-25
Dear Stasha,
Thank you very much for your high regard for Mia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Mia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
I placed an order 4 weeks ago and a second order a few days later. STILL WAITING!! Can’t get a response from anyone on the status. Placed the order for an upcoming business trip - had scramble last minute to find something else.. STILL WAITING!!!
Thebeautynorth 回复2025-09-18
Dear JMiller
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: [email protected]
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
Order received 2 1/2 weeks after ordering. Two dresses ordered…two dresses received 2sizes smaller than requested. Can’t wear merchandise…quality so poor even Goodwill won’t take! DO NOT BUY FROM THESE PEOPLE
Thebeautynorth 回复2025-09-18
Dear Connie,
We are deeply sorry to learn that you had an unpleasant experience with this purchase.
Regarding issues with shipping time and product quality, we will immediately forward your feedback to the relevant departments to evaluate and continuously optimize our supply chain and quality control processes.
If you require assistance, please contact us at [email protected].
We will have a dedicated person to assist you. We hope to regain your trust in the future.
Best regards
Olivia
The item I purchased unfortunately did not fit, so I reached out to customer service. Though I did not receive a full refund, they were quick to respond and resolve. Their response team was professional and helpful. Thank you so much!
Thebeautynorth 回复2025-09-11
Dear customer,
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
The initial order was cheep material and did not fit in any way. Upon contacting customer service at beauty north, they let me pick two different dresses and shipping at no charge. I also ordered a size larger. When the dresses arrived, they were lovely quality, fit well and looked great!
Thebeautynorth 回复2025-09-05
Dear Jody ,
Thank you very much for taking the time to leave a positive review on Trustpilot!
We are delighted to learn that you are satisfied with the product quality and the solutions we provide. Your trust and support are a key driving force for us to continuously optimize our services and enhance our quality.
If you have any further questions, please feel free to contact us. We will continue to provide you with professional and attentive service.
We wish you a happy life and look forward to serving you again!
Best regards
Olivia
Wish I had seen the reviews on this page before I ordered. First of all, they are not in Charlotte, North Carolina, they are in China. If you want to it will cost around $30.
The blouse I ordered is definitely not the quality I expected for $40! It was wrinkled with armpits that were much too large.
Thebeautynorth 回复2025-09-05
Dear Customer,
We sincerely apologize that your purchase experience did not meet your expectations. However, I am unable to locate your order using the information you provided on our website.
Please contact us by email with your order number. We will verify your order and provide you with an appropriate solution as soon as possible.
Contact Email: [email protected]
We hope to have the opportunity to resolve this unpleasant experience for you.
Best regards
Olivia
Do not buy clothing from this China-based company!!! They do not honor standard return/refund policies despite what is stated on their website. I bought a dress that did not fit and was of poor quality. Per their request I emailed to get return address. Reply asked me to keep the dress and accept a 10% credit for the purchase. Eventually they offered me a 20% credit for the purchase, explaining that a return would be too expensive. Unethical and deceptive business practices!!!!
September 4, 2025 response to their reply stating they could not find my order, implying my review was fabricated. They are lying. Another deceptive business practice.
Thebeautynorth 回复2025-09-05
Dear Sarah,
We sincerely apologize that your purchase experience did not meet your expectations. However, I am unable to locate your order using the information you provided on our website.
Please contact us by email with your order number. We will verify your order and provide you with an appropriate solution as soon as possible.
Contact Email: [email protected]
We hope to have the opportunity to resolve this unpleasant experience for you.
Best regards
Olivia
Scam company. If I could give them a negative number of stars, I would. No indication until order placed that this company is from China. Horrible customer service and they don't honor their return policy. My shirt was damaged when received and they play games like offering different discounts if you will keep the item. Only after I opened a dispute with PayPal did they say they would send a new shirt if I dropped the dispute which I did then they went silent. I opened a new dispute with my credit card company and received a refund. I will NEVER do business with this company again! Scam, scam, scam!
Thebeautynorth 回复2025-09-05
Dear Jan,
We are deeply sorry that you were disappointed with your shopping experience. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and strive to provide you with a clear and reasonable solution as soon as possible. We apologize again for this experience and sincerely hope that you will give us a chance to improve.
Best regards
Olivia
I ordered 2 pairs of shorts and after 2+ weeks, finally received them. The material is sketchy and the preferred laundering method is professional dry cleaning! WHO DRY CLEANS THEIR SHORTS?? I requested info for a full refund & return but found it on their website. You are responsible for sending it to China, including all costs associated with customs, etc, as well as a 15% restocking fee. Totally ridiculous so I will end up keeping them & seems I will wear them once as they will be too small or it seems, fall apart after one wash. Horrible business model.
Thebeautynorth 回复2025-08-02
Dear Customer,
Thank you for your feedback and we apologize for the inconvenience.
Regarding returns, since our products are shipped from overseas warehouses and the return address is in China, this may increase return costs. To ease your burden, we often offer flexible compensation plans, such as partial refunds or discounts, to help you keep your order.
We also take concerns regarding product materials and care methods very seriously and have reported them to the relevant departments for further improvement.
If you need further assistance, please feel free to contact our dedicated customer service email:
📩 [email protected]
We will promptly handle the matter and provide you with a satisfactory solution. Thank you for your understanding and support!
Best regards
Olivia
Awful, scam, do not send them
Your money for any products!!!! USA residents beware!
Thebeautynorth 回复2025-08-02
Dear Beach!
We are deeply sorry to hear that your shopping experience did not meet your expectations. We sincerely apologize for this.
We always prioritize product quality and customer satisfaction. I will forward your valuable feedback to the relevant team for further improvement.
If you still need assistance, please feel free to contact us at [email protected]. We are committed to providing further support and solutions.
Thank you for your feedback and look forward to providing you with a better experience in the future.
Best regards
Olivia
This review is about Fresh North Co clothing, also known as The Beauty North. I purchased a top online via Fresh North. What I received looks nothing like what was advertised online. When I complained to the company, I was advised they could only provide me with 10% of what I paid. They advised I could keep the item. This item is so ugly, I have no intentions to keep or wear. I SUGGEST YOU NOT DEAL WITH THIS COMPANY.
Thebeautynorth 回复2025-08-02
Dear Susan ,
We take the issue you reported with the product not matching the description very seriously and sincerely apologize. We are always committed to providing accurate and comprehensive product information to ensure our customers' expectations are aligned with their actual experience.
To better assist you with this matter, we sincerely invite you to contact our customer service team, who will prioritize your issue:
Customer Service Email: [email protected]. Your feedback is invaluable to us in improving our products and services. We take responsibility and will continue to optimize to prevent similar issues from occurring again.
We sincerely apologize for the inconvenience this has caused you. Thank you for your understanding and support, and we look forward to resolving this matter for you.
Best regards
Olivia
The customer service is absolutely terrible. I tried to cancel my order days before it ever shipped and they kept giving me the run around. I did receive the dress and it was fine but it was about 2 weeks after I needed it. They finally have offered to refund me 10% of my order....the dress is brand new in the package, so they literally are going to pay me $5 back! Literally the worst company!!
Thebeautynorth 回复2025-08-02
Dear Sara,
We sincerely apologize for the unpleasant shopping experience you experienced. We deeply understand your frustration regarding order cancellations and delivery times.
We would like to clarify a few points:
Once an order is confirmed and processed, cancellations are subject to restrictions due to system limitations and warehouse shipping schedules. We apologize for any inconvenience this may cause.
Although the product ultimately arrived intact, we regret that the shipping time was not sufficient for your desired return.
The partial refund option is a compensation measure to address the complex and costly international return process. We hope to minimize your losses and inconvenience.
If you would like further communication or feedback, please feel free to contact us at [email protected]. We will do our best to assist you.
Thank you for your understanding and understanding.
Best regards
Olivia
It took 3 months for a reply after my review for them to answer! Still no return label- horrible business practices. Never ever order from them. You can’t talk to anyone, and no customer service at all.
Thebeautynorth 回复2025-06-20
Dear customer, hello!
Thank you very much for your feedback. We are deeply sorry for the delay and inconvenience you experienced while waiting for a response and obtaining a return label, and sincerely apologize for the negative experience caused.
We value your feedback very much and have conducted an internal review of the relevant service processes to ensure that we can provide more timely and effective customer support in the future.
If you still need further assistance, please feel free to contact us at the following email addresses, and we will arrange for someone to handle it for you first:
Customer Service Email: [email protected]
Customer Service Director Email: [email protected]
Thank you for your understanding and patience. We will continue to work hard to improve and strive to bring you a higher quality service experience.
—— Customer Service Director Leah
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