Reviewers had a great experience with this company. Customers frequently praise the prompt, incredibly helpful customer service team for quickly resolving issues and offering friendly support. Many people also highlight the wonderful quality of the clothing, noting that the garments are adorable and comfortable to wear.
Some reviewers were not happy with the sizing and material quality of certain clothing items, mentioning that garments felt too small or cheap. A few consumers additionally experienced delivery delays, stating that orders were lost by couriers or arrived significantly later than expected. Despite these occasional shipping and fit setbacks, overall satisfaction with the staff remains very high across purchases.
Poor quality clothes and they will not accept returns.
Poor quality clothes and they will not accept returns. They offered to let me keep the items and credit me 10%. I’m stuck with items that are not fit for anywhere but the garbage can. Don’t use this company!
Thebeautynorth 回复2025-06-19
Dear customer, hello!
Thank you for your valuable feedback. We are deeply sorry for your dissatisfaction with the quality of the product and for not getting an ideal solution during the return process. We sincerely apologize to you.
We attach great importance to the shopping experience of every customer. We have fed back your situation to the relevant department and will carefully review the return and exchange policy and processing procedures to strive to provide more reasonable and considerate services.
If you still want to communicate further or get help, please feel free to contact us through the following emails, and we will arrange someone to follow up with you as soon as possible:
Customer service email: [email protected]
Customer service director email: [email protected]
Thank you for your understanding and support. We will continue to work hard to improve the quality of our service and look forward to having the opportunity to bring you a more satisfactory experience in the future.
—— Customer Service Director Leah
They DO NOT give you an exchange for larger size. They only offer you 10% off your next purchase.. "FRAUD"
Thebeautynorth 回复2025-06-19
Dear customer, hello!
Thank you for your valuable feedback. We are deeply sorry for your dissatisfaction with the quality of the product and for not getting an ideal solution during the return process. We sincerely apologize to you.
We attach great importance to the shopping experience of every customer. We have fed back your situation to the relevant department and will carefully review the return and exchange policy and processing procedures to strive to provide more reasonable and considerate services.
If you still want to communicate further or get help, please feel free to contact us through the following emails, and we will arrange someone to follow up with you as soon as possible:
Customer Service Email: [email protected]
Customer Service Director Email: [email protected]
Thank you for your understanding and support. We will continue to work hard to improve the quality of our service and look forward to having the opportunity to bring you a more satisfactory experience in the future.
—— Customer Service Director Leah
TRASH COMPLETE TRASH! I ordered two jackets they were sent and delivered one was missing a button on the sleeve. I contacted them to simply send me a button to replace the missing one and they told me they don’t have any to send. So I requested a refund for the product they low balled me with a 20% refund! NO! Provide me a shipping label and I’ll return the product to you and you can give me a full refund.. they want me to pay for the return and then they will pay for the refund. YOU FAILED TO DELIVER ME WHAT I ORDERED! Your company is responsible for the products you send out! NEVER order from here they are nothing but a headache.
Thebeautynorth 回复2025-06-20
Dear customer, hello!
Thank you for your valuable feedback. We are deeply sorry for the defects of the goods you received and the after-sales treatment that did not meet your expectations. We sincerely apologize to you.
We attach great importance to the product delivery quality and after-sales service experience. The situation you encountered has attracted our attention. We will further review the relevant processes to ensure that we provide more appropriate and responsible services to every customer in the future.
If you still want to communicate further, please feel free to contact us at the following email address, and we will arrange for someone to follow up for you first:
Customer service email: [email protected]
Customer service director email: [email protected]
Thank you again for your understanding and supervision, we will continue to work hard to improve the quality of products and services.
—— Customer Service Director Leah
Don’t order from this scam place company. Never received order after 4 months!!! I wish I would have looked up the reviews
Thebeautynorth 回复2025-06-20
Dear customer, hello!
Thank you very much for your message. We are deeply sorry for the long time you have not received your order, and sincerely apologize for the trouble caused by this.
We attach great importance to your feedback and have initiated an internal review of the relevant orders. If you are willing to assist us in further verification and properly handle this matter, please feel free to contact us at the following email address, and we will arrange for someone to follow up for you first:
Customer Service Email: [email protected]
Customer Service Director Email: [email protected]
We sincerely hope to have the opportunity to properly solve your problems, and continue to improve service processes and enhance customer experience.
—— Customer Service Director Leah
I would rate them less than 1 if I could. Item was never received. I informed them they keep showing tracking delivered to my town not my address. Refuse refund. Complete fake company just to steal your money
Thebeautynorth 回复2025-06-20
Dear customer, hello!
Thank you for your feedback on the order problem. We are deeply sorry that you did not receive the goods and the logistics information does not match the actual situation, and we sincerely understand your dissatisfaction and disappointment.
We always attach importance to the fulfillment of every order. If the logistics shows that it has been signed but not delivered to your address, we are very willing to further assist in verification and negotiate a reasonable solution.
Please contact us through the following emails, and we will arrange someone to handle your problem first:
Customer Service Email: [email protected]
Customer Service Director Email: [email protected]
Thank you for your understanding and patience. We promise to continuously optimize the service process and strive to provide every customer with a safe and responsible shopping experience.
—— Customer Service Director Leah
I am never ordering anything online again except from WalMart, Estee Lauder, Etsy or Amazon. I ordered the large blouse from thebeautynorth and it took almost a month to get it. I paid $26.00!!! It's worth about $2.00 to tell the truth. Poor workmanship, cheap, and no washing instructions. But, live and learn. if the address of the thing that is advertised is written in Chinese, do not buy from it. I am thankful I finally got it and it is okay, but NOT worth $26.00. Would definitely NOT recommend ever buying anything from them.
Thebeautynorth 回复2025-06-20
Dear customer, hello!
Thank you very much for your feedback. We are deeply sorry that the product quality does not meet your expectations and the logistics timeliness does not meet your expectations, and we sincerely apologize for your unsatisfactory shopping experience.
We attach great importance to your valuable suggestions, and the relevant issues have been fed back to the product and quality inspection department for subsequent improvement. At the same time, we will continue to optimize the transparency of product information and service standards to enhance the overall user experience.
If you are willing to communicate further, we sincerely invite you to contact us through the following emails, and we will arrange someone to serve you wholeheartedly:
Customer service email: [email protected]
Customer service director email: [email protected]
Thank you for your understanding and supervision, and I hope to have the opportunity to provide you with more satisfactory services in the future
—— Customer Service Director Leah
Ordered oversize blouse January 4, 2025. Now on January 20 I have yet to receive it. I really don’t think I’ll ever get it. I could just kick myself. I never should’ve ordered it. I really am not going to tell anybody I did this I’m embarrassed that I was this stupid.
Thebeautynorth 回复2025-06-20
Dear customer, hello!
Thank you very much for your message. We are deeply sorry that you have not received the goods since you placed the order on January 4, 2025, and we understand your anxiety and disappointment.
We always value the shopping experience of every customer, and we sincerely apologize for the trouble caused to you by logistics delays. In order to facilitate us to verify the order status as soon as possible and assist you in handling it properly, you are welcome to contact us through the following emails, and we will arrange for someone to follow up for you first:
Customer Service Email: [email protected]
Customer Service Director Email: [email protected]
Thank you for your understanding and patience. We will continue to work hard to improve service efficiency and look forward to regaining your trust.
—— Customer Service Director Leah
SCAM! Don’t waste your time and money. I tried canceling the order right after I made it but they wouldn’t do it. After I contacted PayPal they said order was shipped but no tracking number. Tried to contact again numerous times but they wouldn’t refund my money or provide tracking information. After 3 weeks they shipped an outfit that you would probably buy at dollar tree for $2. Small in size and really cheap material. I am out $79.
Thebeautynorth 回复2025-06-20
Dear customer, hello!
Thank you very much for your message. We apologize for the problems you encountered in order cancellation, logistics tracking and product quality, and sincerely understand your dissatisfaction and disappointment.
We always value the shopping experience of every customer, and your feedback has attracted our high attention. We are willing to learn more details and try our best to provide you with a proper solution.
We sincerely invite you to contact us through the following emails, and we will arrange someone to follow up for you first:
Customer service email: [email protected]
Customer service director email: [email protected]
Thank you for your understanding and supervision, we will continue to optimize the service process and strive to bring customers a more secure and transparent shopping experience.
—— Customer Service Director Leah
Scam!! I ordered a shirt that took forever to get here and the only reason that they ended up sending it was because I contacted PayPal and they contacted the seller and they finally shipped it out when I got it. It was damaged. They would not refund my money. They kept wanting to only give me 20% off. They wouldn’t pay for shipping back so now I’m stuck with a defective item and I’m out $35
Thebeautynorth 回复2025-06-20
Dear customer, hello!
Thank you very much for your message. We apologize for the defects you found after receiving the goods and the problems that failed to satisfy you during the processing, and we sincerely understand your dissatisfaction.
We attach great importance to the shopping experience of every customer, and are actively improving the after-sales service process, striving to provide you and other customers with more timely and more secure support.
If you are willing to communicate further, please contact us through the following emails, and we will arrange someone to follow up for you as soon as possible:
Customer service email: [email protected]
Customer service director email: [email protected]
Thank you for your feedback and understanding, we will continue to work hard to improve the quality of service and live up to your expectations.
—— Customer Service Director Leah
SCAM!!!!! Do not waste your money!!!! I ordered a jacket that took 2 months to finally show up. Then it was too small and I tried contacting them by email over 10 times with NO response from them!! All I wanted to do was exchange it but no one ever replied to my emails. Now I’m stuck with a jacket that’s too small for me to wear and I’m out $50. SCAM, SCAM, SCAM!!!!!
Thebeautynorth 回复2025-06-20
Dear customer, hello!
Thank you very much for your feedback. We are deeply sorry for the problems you encountered in order logistics delays, sizing problems and after-sales communication, and we sincerely apologize to you.
We attach great importance to the voice of every customer and have submitted your situation to the relevant department for internal review and improvement. The failure to reply to you in time is due to system failure and failure to receive your email. We have repaired the system. We are very sorry that we failed to provide you with satisfactory help in time, and we are willing to continue to assist you in handling this matter properly.
You are welcome to contact us through the following emails, and we will arrange someone to follow up as soon as possible:
Customer Service Email: [email protected]
Customer Service Director Email: [email protected]
Thank you for your understanding and tolerance, we will continue to optimize the service process and strive to bring you a more reliable shopping experience.
—— Customer Service Director Leah
The order never arrive after 2 plus months of waiting and when I disputed the charge they fought it and I have to pay for garbage I never received. I reputable company would have investigated and recognized that it was never delivered.
Thebeautynorth 回复2025-06-20
Dear customer, hello!
Thank you for your feedback. We apologize for the fact that you have not received your order for a long time and the dispute resolution has not reached a satisfactory result. We attach great importance to your request and are willing to further verify the relevant issues and assist in properly resolving them.
If it is convenient for you, please contact us through the following emails, and we will arrange for someone to communicate with you directly and follow up as soon as possible:
Customer Service Email: [email protected]
Customer Service Director Email: [email protected]
Thank you for your understanding and patience. We will continue to work hard to improve the quality of our service and look forward to bringing you a better experience.
—— Customer Service Director Leah
I would not even give them one star! Nor PayPal!!! I ordered two items on November 29,2024 and as of 12/21 no merchandise and the tracking is no good! How would I get a refund when no one responds! Kari Clark highly recommended so thought it would be a legitimate store. Warning! Do not order from them! It was an expensive lesson!!!
Thebeautynorth 回复2025-06-20
Dear customer, hello!
Thank you very much for your message. We apologize for the problems you encountered in not receiving the order, abnormal logistics tracking and poor communication, and sincerely understand your dissatisfaction and disappointment.
We attach great importance to the feedback of every customer. If you are willing to communicate further to verify the details and assist in handling, please contact us through the following emails, and we will arrange for someone to follow up as soon as possible:
Customer Service Email: [email protected]
Customer Service Director Email: [email protected]
Once again, we sincerely apologize to you for this unpleasant shopping experience. Thank you for your understanding and supervision. We will continue to optimize the service process and strive to improve.
—— Customer Service Director Leah
Don't order from this company they will not give you a refund A for items they say they will give me a 15% discount and to regift item or wear a coat over item if too small(LOL). I've lost $63.or $67 on these 2 items.😡I'm mad.
Order placed. Order canceled within required timeframe and policy. Website clearly stated order could be canceled if IAW their policy, which it was and was acknowledged by them. Merchant engaged with questions about why I wanted to return. Then merchant stopped responding and sent the items against my request to return. Merchant said return would be at my expense - to CHINA. This is conveniently not mentioned in their return policy. Strongly recommend against doing business with this company as they engage in dishonest and unethical practices. A simple search, which I sadly did not do beforehand, will reveal many similar complaints and negative reviews.
This company is a scam and a joke, and I should've known better. Ordered a sweater that they claimed was an oversize fit. I'm usually a Large, so I ordered a Medium. What arrived looked like it'd fit on an American Girl doll it was so tiny. I've reached out to them to see about next steps for a refund and they haven't returned my messages. Guess I'm out $40.
I ordered two blouses and have tried repeatedly to contact them to exchange for a smaller size. They have not responded to any of my inquiries! I will never order from them again!!!?
Do not order from this company. I ordered 2 shirts and never received the itens. I sent an inquiry and was told that it was delayed. I was advised If I didn’t receive that I could email asking for replacement or my money back. I emailed 3 other times with no response. Very disappointing!