The RealReal（therealreal.com）在 OK.one 的综合评分为 4.0 分（满分 5 分），基于本站收录的 237 条用户评价，属于购物与时尚分类，口碑良好。71% 的评价为 4 星及以上，14% 为 1 星；商家回复了 58% 的差评。数据最后更新于 2026-08-10。
糟糕的客户服务。自动响应。
We appreciate you sharing your experience. We're truly sorry about the recent interaction you had with our customer service. We aim to provide excellent customer service to all of our customers and we apologize that did not happen. Please feel free to reach out by email at [email protected] if there is anything we can do to assist you further.
交易很简单，袋子大约需要 8 天才能送达。 盒子的状况很糟糕。 对于 16 美元的送货费，应该有更好的水平可以接受寄送物品。我担心袋子可能会受到影响，但幸运的是它装在防尘袋中。 该商品也是最终销售，因此如果有任何损坏，我就不走运了。 包的质量符合预期，我对此感到满意。
We appreciate your feedback regarding the condition of the box upon arrival. We understand your concern about the packaging. We are glad to hear the bag itself met your expectations.
轻松导航，价格合理，交货快捷。
We truly appreciate your positive feedback.
靴子与描述的一样，非常漂亮。交货快，包装精美。喜欢这次体验和我的购买。
We're absolutely thrilled to hear that your boots were as described! It's wonderful to know you loved the experience and your purchase.
在规定的时间内收到产品。产品状况符合预期。体验很满意，还会再从这里购买。
We're so glad to hear that your product arrived within the expected timeframe and that its condition met your expectations! We truly appreciate your positive feedback and look forward to serving you again.
这是我第一次使用该平台的一项很酷的服务。该商品是正品且全新，如描述的那样。运输也快速安全。还有很棒的优惠券。
We're so happy to hear that your first experience with our platform was a great one! Thank you for sharing your feedback.
我喜欢它的质量和最优惠的价格以及易于销售和购买。
We're so pleased to hear you appreciate the quality, favorable pricing, and the ease of both selling and buying! Thank you for your wonderful feedback.
We truly appreciate you taking the time to share your positive experience with us.
漂亮的 Lingua Franca 毛衣不到一周就到货了，正是我想要的！
We're so happy to hear that your beautiful Lingua Franca sweater arrived quickly and was exactly what you wanted!
我确实及时收到了我的物品，问题是太阳镜是感知眼镜，我不能急于将它们寄回，所以这就像把钱扔掉一样
We are truly sorry to hear that the sunglasses you received were not as expected. Please feel free to reach out by email at [email protected] if there is anything we can do to assist you further.
我订购了 3 件商品，其中 2 件按预期退回，其中 1 件不是我所期望的，但一切都很好，因为这是最终销售。 物品也及时交付
Thank you for your feedback!
我喜欢我购买的产品，是正品，与照片中描述的一样。我的物品很快就到了。我对我的购买感到非常满意！我喜欢真实的真实。我购买了很多物品。
We're so happy to hear how much you love your purchase and that it arrived quickly!
我的订单丢失了，没有任何解释。
We are so sorry to hear this. Please feel free to reach out by email at [email protected] so we can assist you further.
我订购了 40 码的鞋子，不幸的是这是 6-7 码的。尺寸缺失，所以我根本不知道。我能够测量的唯一方法是我的女儿是 6.5，她可以完美地适合它们。嗯，
We sincerely apologize for this experience. Please reach out to us with your order details by email at [email protected] so we can investigate this issue further.
我花了 270 美元订购了一个 Tumi 背包，它的状况被归类为“良好”。它的正面皮革部分有很多很深的划痕，每个人都可以看到，我无法使用它。
We are truly sorry to hear about your experience. Please feel free to reach out by email at [email protected] if there is anything we can do to assist you further.
TRR 的质量控制显着下降。 有一种模式是我收到了错误尺码的鞋子。 最近我购买了一双 Gucci 运动鞋，上面列出的是女式 10 码，但实际上是欧盟尺码 37 或美国尺码 6.5/7
We sincerely apologize for the significant decline in quality control and the repeated issue of receiving incorrect shoe sizes. We understand your frustration with the recent Gucci sneaker purchase. Please feel free to reach out by email at [email protected] if there is anything we can do to assist you further.
非常简单，非常满意
Thank you for your positive feedback!
客户服务代表非常棒。我真的很感谢他的所有帮助，甚至还给我回复了问题的答案。
我收到的其中一条领带在网站上没有尺寸，而且太宽了。而且，它本来应该是全新的，但到货时内部缝制的标签一端被撕掉了。 另一条领带到达时，主结区域有污渍。 帮我退货的人处理得很好。
购买已到，看起来就像图片一样
共 237 条符合条件的评价