Thank you so much for your wonderful review! We're thrilled to hear you had a great experience from design through delivery. It's great to know your designer was helpful, your cabinets arrived in perfect condition, and you're happy with their quality. We truly appreciate your support and thank you for choosing The RTA Store!
Thank you so much for your wonderful review! We're thrilled to hear you had such a positive experience and truly appreciate you taking the time to share your feedback. Your perfect rating means a great deal to our team, and we look forward to helping with any future projects!
G
Greg B · 写过 1 条评价 · 已认证 · 体验于 2026-07-30 ·
★★★★★
如果你卖掉它,你就拥有了客户体验
我很少留下一星评论,但这是我经历过的最令人沮丧的购买经历之一。
RTA Store 可能不生产这些橱柜,但他们是营销、销售和支持产品的公司。他们选择了仓库和履行合作伙伴,接受了我的付款,并表示他们可以成功交付我的订单。这使得他们对整体客户体验负责。
由于仓库反复出现错误、缺货、零件丢失、发货不正确以及更换件损坏,我的厨房改造已推迟数周。每次纠正一个问题时,另一个问题就会浮现出来。最后一根稻草是接收装在几乎没有保护性包装的管子中运输的替换装饰件,导致部件被划伤,现在必须再次更换。
我确实想在索赔中认识克里斯蒂娜。她很专业,反应灵敏,并且在整个过程中真诚地尽力提供帮助。不幸的是,她多次被置于为公司其他部门及其履行流程中的失败而道歉的境地。
厨房改造是许多房主最大的投资之一。客户不必花费数周的时间寻找丢失的组件、等待更换、检查损坏的货物以及不断跟进只是为了收到他们支付的订单。
橱柜本身可能是优质产品,但这并不能成为履行、质量控制、包装和供应商监督方面屡次失败的借口。如果 RTA Store 选择代理和销售这些产品,他们还需要确保其供应商和仓库合作伙伴符合客户期望的标准。
根据我的经验,我无法推荐 RTA 商店。我希望他们能够解决这些系统性问题并做出有意义的改进,因为任何客户都不应该忍受我的项目所经历的延误、沮丧和不便。
The RTA Store 回复2026-07-31
Thank you for taking the time to share your experience. We're truly sorry for the delays and frustrations you encountered throughout your project. We understand how stressful a kitchen renovation can be, especially when repeated shipping and fulfillment issues impact your timeline.
We sincerely appreciate your kind words about Cristina and will be sure to share your recognition with her. While we're disappointed we fell short of your expectations, feedback like yours helps us identify opportunities to improve both our processes and the overall customer experience. We appreciate your patience throughout this process and wish you all the best with the completion of your kitchen.
Thank you so much for your kind words! We're delighted to hear Michelle provided such helpful support throughout your project. We'll be sure to share your feedback with her—it will mean a lot. We truly appreciate your business and look forward to working with you again!
Thank you so much for your thoughtful review! We're delighted to hear that Michelle and Jason provided such a positive experience throughout your project. Designing a large space does take time to ensure every detail is just right, and we truly appreciate your patience throughout the process. We'll be sure to share your kind words with both of them. We look forward to helping you with your next project!
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steven · 写过 3 条评价 · 已认证 · 体验于 2026-07-23 ·
★★★★★
再次体验很棒!
精彩互动,完美交付体验,卓越品质。这是我们的第二套完整住宅,我们将继续购买
The RTA Store 回复2026-07-24
Thank you so much for your wonderful review! We're honored to have earned your trust for a second home project. It's great to hear you had a smooth delivery experience and are pleased with the quality of your cabinetry. We truly appreciate your continued support and look forward to working with you again on future projects!
Thank you so much for your wonderful review! We're thrilled to hear our team was helpful, punctual, and made your experience a great one. We truly appreciate your support and your perfect rating, and we hope you enjoy your new cabinetry for years to come!
Thank you for your thoughtful review! We’re so glad you’re happy with your finished kitchen and that our team was able to quickly make things right when issues arose.
We also appreciate your feedback regarding the delivery experience. Freight deliveries are curbside, and we do our best to communicate what to expect before delivery. We’re sorry to hear the carrier did not provide the level of professionalism you deserved, and we’ll be sure to share your comments with our shipping team. Thank you again for your patience and for choosing The RTA Store.
Thank you for sharing your feedback. We’re sorry to hear about the concerns you described.
Unfortunately, we were unable to locate an order matching the information provided. We would welcome the opportunity to review your situation, as we do offer replacement parts and warranty support for eligible claims. If this review pertains to an order with The RTA Store, please contact our customer service team with your order information so we can investigate and assist.
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Greg Burgess · 写过 1 条评价 · 体验于 2026-07-16 ·
★★★★★
我不能基于……推荐 RTA 商店
根据我的经验,我无法推荐 RTA 商店。
由于多次出现仓库和运输错误,我们的厨房项目已经推迟了三周多。本来应该是令人兴奋的翻新工程却变成了令人沮丧和充满压力的经历。即使经过多次发货和无数次跟进,我仍然没有完成安装所需的所有零件。
更糟糕的是,质量与价格不一致。其中一种橱柜颜色的油漆明显缺乏,可调节的搁板支撑是塑料而不是金属,给橱柜一种比预期更便宜的感觉。
错误可能会发生,但重复出现的仓库和运输错误、发货不完整以及解决问题缺乏紧迫感是不可接受的。当您在厨房上花费数千美元时,您期望准确的订单履行、优质的工艺以及产品背后的客户服务。
相反,我们经历了一次又一次的延误、不必要的压力,以及几周后仍未完成的项目。根据我的经验,我不会再从 RTA Store 购买,也无法向其他人推荐它们。
The RTA Store 回复2026-07-22
Thank you for taking the time to share your experience. We’re very sorry to hear about the shipping delays, incomplete deliveries, and the frustration they caused your project. We understand how disruptive these issues can be during a renovation.
We also appreciate your feedback regarding the finish and hardware. Your comments will be shared with our team as we continue working to improve our products, fulfillment, and overall customer experience. We regret that your project did not progress as smoothly as expected and appreciate you bringing these concerns to our attention.
Thank you so much for your wonderful review! It means a great deal coming from someone with your extensive experience in the cabinetry industry. We’re thrilled to hear Jamie provided exceptional support and helped make your project a success. We truly appreciate your continued trust in The RTA Store and look forward to working with you again!
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Emilie Cox · 写过 2 条评价 · 体验于 2026-07-13 ·
★★★★★
米歇尔桑塔纳的工作很愉快……
米歇尔·桑塔纳 (Michelle Santana) 在 THE RTA STORE 的合作非常愉快。朋友们对这项业务给予了好评,到目前为止,我对订单取得的进展感到满意。
The RTA Store 回复2026-07-22
Thank you for your kind words! We’re so happy to hear Michelle has been a joy to work with and that your experience has been positive so far. We truly appreciate the recommendation from your friends and thank you for choosing The RTA Store. We look forward to seeing your project come together!
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Alan Van Wormer · 写过 3 条评价 · 已认证 · 体验于 2026-05-15 ·
Thank you for sharing your feedback. We're sorry to hear about the missing items, the issues with the accessory piece, and the delays you experienced during the resolution process. We understand how frustrating this can be, especially when it impacts your project.
We also appreciate your comments regarding the delivery experience and will share your feedback with our team as we continue working to improve both our processes and communication. We hope to have your remaining concerns resolved as quickly as possible.
J
Jason Tupper · 写过 1 条评价 · 已认证 · 体验于 2026-06-19 ·
★★★★★
可怕的公司
可怕的公司。糟糕的管理。可怕的政策。
The RTA Store 回复2026-06-25
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We understand how frustrating shipping damage and the resulting delays can be, especially on a professional project.
Our team strives to resolve these situations as quickly as possible, and we regret that our policies and support did not provide the experience you were looking for. We appreciate you taking the time to share your feedback.
Thank you for your wonderful review! We're thrilled to hear Shawn made the design process easy and enjoyable while helping you stay within budget. It's also great to know your delivery experience went smoothly and that you're happy with your cabinets. We truly appreciate your recommendation and thank you for choosing The RTA Store!
Thank you for sharing your experience. We're sorry to hear about the damaged and defective parts you encountered throughout your project and understand how frustrating that must have been.
We also appreciate your feedback regarding the design process and disposal of replacement parts. While countertop installation heights can vary depending on the countertop selected and installer preferences, we recognize the importance of clear communication throughout the design process. Your comments are valuable and will be shared with our team as we continue to improve both our products and customer experience.
Thank you so much for your thoughtful review! We're delighted to hear Michelle provided such responsive, knowledgeable, and organized support throughout your project. We'll be sure to share your kind words with her. We appreciate your trust in The RTA Store and look forward to hearing how your project turns out once everything is installed!
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Anita L. · 写过 1 条评价 · 已认证 · 体验于 2026-06-09 ·
★★★★★
优质橱柜。瑞恩·B.是最棒的!
我们的客户服务代表 Ryan B. 非常耐心并协助我们整理设计布局和更改。 Ryan 对产品非常了解。 订单一下达,布列塔尼就接手了。 与她合作也很愉快。 橱柜是木头的,做工精良。 交付也变得非常容易。 强烈推荐。
The RTA Store 回复2026-06-25
Thank you for your kind feedback! We're so glad Ryan and Brittany made your experience a positive one. It's wonderful to hear you were happy with the design assistance, product quality, and delivery process. We truly appreciate your recommendation and your support!
Thank you for your feedback. We’re glad to hear the communication and support leading up to delivery met your expectations, but we’re very sorry to hear about the damaged item you received.
Our team is currently reviewing your claim and will be following up directly. We understand how important timely communication is when dealing with shipping damage and appreciate your patience as we work to resolve the issue.
S
Sherri D · 写过 1 条评价 · 体验于 2026-06-15 ·
★★★★★
设计支持专家
设计支持专家 Anna Sheehan 非常乐于助人,为我提供了一些设计工具指导,并让我在接下来的 24 小时内与设计师合作,希望最终完成我们的设计。
The RTA Store 回复2026-06-25
Thank you for your kind review! We're so happy to hear Anna was able to assist you with the design tool and help get your design consultation scheduled. We look forward to helping you bring your project to life and appreciate you choosing The RTA Store!