The RTA Store (thertastore.com) has a 4.3 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Home & Garden and its reputation is good. 80% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The options were excellent. My designer was friendly and very helpful. The delivery was exceptional and the cabinets were all undamaged and high quality.
Reply from The RTA Store2026-08-03
Thank you so much for your wonderful review! We're thrilled to hear you had a great experience from design through delivery. It's great to know your designer was helpful, your cabinets arrived in perfect condition, and you're happy with their quality. We truly appreciate your support and thank you for choosing The RTA Store!
Outstanding! Great job! I am pleased to forward along a perfect review.
Reply from The RTA Store2026-07-31
Thank you so much for your wonderful review! We're thrilled to hear you had such a positive experience and truly appreciate you taking the time to share your feedback. Your perfect rating means a great deal to our team, and we look forward to helping with any future projects!
I rarely leave 1-star reviews, but this has been one of the most frustrating purchasing experiences I’ve ever had.
The RTA Store may not manufacture these cabinets, but they are the company that markets, sells, and stands behind the product. They chose the warehouse and fulfillment partner, accepted my payment, and represented that they could successfully deliver my order. That makes them accountable for the overall customer experience.
My kitchen remodel has been delayed for weeks because of repeated warehouse mistakes, backorders, missing parts, incorrect shipments, and damaged replacement pieces. Every time one issue was corrected, another surfaced. The final straw was receiving replacement trim pieces shipped in a tube with virtually no protective packaging, resulting in scratched parts that now have to be replaced yet again.
I do want to recognize Cristina in Claims. She was professional, responsive, and genuinely tried to help throughout this process. Unfortunately, she was repeatedly put in the position of apologizing for failures that originated elsewhere in the company and its fulfillment process.
A kitchen remodel is one of the largest investments many homeowners make. Customers should not have to spend weeks chasing missing components, waiting on replacements, inspecting damaged shipments, and constantly following up just to receive the order they paid for.
The cabinets themselves may be a quality product, but that doesn’t excuse the repeated failures in fulfillment, quality control, packaging, and vendor oversight. If The RTA Store chooses to represent and sell these products, they also need to ensure their suppliers and warehouse partners meet the standards their customers expect.
I cannot recommend The RTA Store based on my experience. I hope they take ownership of these systemic issues and make meaningful improvements, because no customer should have to endure the delays, frustration, and inconvenience that my project has experienced.
Reply from The RTA Store2026-07-31
Thank you for taking the time to share your experience. We're truly sorry for the delays and frustrations you encountered throughout your project. We understand how stressful a kitchen renovation can be, especially when repeated shipping and fulfillment issues impact your timeline.
We sincerely appreciate your kind words about Cristina and will be sure to share your recognition with her. While we're disappointed we fell short of your expectations, feedback like yours helps us identify opportunities to improve both our processes and the overall customer experience. We appreciate your patience throughout this process and wish you all the best with the completion of your kitchen.
Michelle my account manager is on top of her game. She does a great job and very helpful
Reply from The RTA Store2026-07-31
Thank you so much for your kind words! We're delighted to hear Michelle provided such helpful support throughout your project. We'll be sure to share your feedback with her—it will mean a lot. We truly appreciate your business and look forward to working with you again!
K
Kim · 1 review · Experienced 2026-07-27 ·
★★★★★
A million and one questions
Working with Michelle and Jason on my design was a great experience. They were patient and answered my millions of questions. The design process did take a bit to make sure that everything was in line, so plan well in advance if you are taking advantage of any promotions, it is not a quick process if you have a large area. And take into account if you live on the West Coast, communication gets delaying with the time difference. But even with it taking longer than I thought, the experience I had was great, I appreciate everything Michelle and Jason did for me, and I will for sure look at using the RTA store again for my next project.
Reply from The RTA Store2026-07-28
Thank you so much for your thoughtful review! We're delighted to hear that Michelle and Jason provided such a positive experience throughout your project. Designing a large space does take time to ensure every detail is just right, and we truly appreciate your patience throughout the process. We'll be sure to share your kind words with both of them. We look forward to helping you with your next project!
s
steven · 3 reviews · Verified · Experienced 2026-07-23 ·
★★★★★
Great experience AGAIN!
Great interaction, perfect delivery experience, excellent quality. This is our second full home and we will continue to purchase
Reply from The RTA Store2026-07-24
Thank you so much for your wonderful review! We're honored to have earned your trust for a second home project. It's great to hear you had a smooth delivery experience and are pleased with the quality of your cabinetry. We truly appreciate your continued support and look forward to working with you again on future projects!
The team was incredibly helpful and punctual throughout the process. Perfect score
Reply from The RTA Store2026-07-23
Thank you so much for your wonderful review! We're thrilled to hear our team was helpful, punctual, and made your experience a great one. We truly appreciate your support and your perfect rating, and we hope you enjoy your new cabinetry for years to come!
made a incorrect delivery right. low hassle to get it fixed. I appreciated the willingness to make a wrong right. the kitchen came out amazing. just requires a little patience, some of our cabinets were missing and we received ones we didn’t order.
be aware though if you are handicapped, like myself, the delivery services expect you to somehow help them offload their trucks. This happened on both of our deliveries. They were not very accommodating when it came to that. We had a driver throw a fit over the fact I couldn’t help him, despite my condition. The drivers would come with no electronic pallet jack/ lift to unload their trucks, one man teams, etc. Not really prepared to do the delivery. This part can be aggravating at least.
Reply from The RTA Store2026-07-22
Thank you for your thoughtful review! We’re so glad you’re happy with your finished kitchen and that our team was able to quickly make things right when issues arose.
We also appreciate your feedback regarding the delivery experience. Freight deliveries are curbside, and we do our best to communicate what to expect before delivery. We’re sorry to hear the carrier did not provide the level of professionalism you deserved, and we’ll be sure to share your comments with our shipping team. Thank you again for your patience and for choosing The RTA Store.
S
Shawn Ryan · 3 reviews · Experienced 2026-07-15 ·
★★★★★
When I first recieved my shipment
When I first recieved my shipment, I had several boxes with damage and just poorly packed.
I have several doors that are scratch and three are actually wrapped and cannot be aligned.
I contacted customer support just to get replacement parts and they do not sell any individual items so buyer beware if something comes damages you will not be able to replace it
I give this company a one "BUYER BEWARE NOT WORTH THE SAVINGS YOU GET EXACTLY WHATNYOU.PAY FOR"
my next stop is social media because poeple needed to be aware.
Reply from The RTA Store2026-07-22
Thank you for sharing your feedback. We’re sorry to hear about the concerns you described.
Unfortunately, we were unable to locate an order matching the information provided. We would welcome the opportunity to review your situation, as we do offer replacement parts and warranty support for eligible claims. If this review pertains to an order with The RTA Store, please contact our customer service team with your order information so we can investigate and assist.
I cannot recommend RTA Store based on my experience.
Our kitchen project has been delayed by more than three weeks because of repeated warehouse and shipping errors. What should have been an exciting renovation has turned into a frustrating and stressful experience. Even after multiple shipments and countless follow-ups, I still don’t have all of the parts needed to complete the installation.
To make matters worse, the quality hasn’t consistently matched the price. The paint finish on one of the cabinet colors is noticeably lacking, and the adjustable shelf supports are plastic instead of metal, giving the cabinets a cheaper feel than expected.
Mistakes can happen, but the repeated warehouse and shipping errors, incomplete shipments, and lack of urgency in resolving the issues have been unacceptable. When you’re spending thousands of dollars on a kitchen, you expect accurate order fulfillment, quality craftsmanship, and customer service that stands behind its product.
Instead, we’ve experienced delay after delay, unnecessary stress, and a project that is still incomplete weeks later. Based on my experience, I would not purchase from RTA Store again and cannot recommend them to others.
Reply from The RTA Store2026-07-22
Thank you for taking the time to share your experience. We’re very sorry to hear about the shipping delays, incomplete deliveries, and the frustration they caused your project. We understand how disruptive these issues can be during a renovation.
We also appreciate your feedback regarding the finish and hardware. Your comments will be shared with our team as we continue working to improve our products, fulfillment, and overall customer experience. We regret that your project did not progress as smoothly as expected and appreciate you bringing these concerns to our attention.
C
Colin Covell · 1 review · Experienced 2026-07-14 ·
★★★★★
First of all
First of all, past history of working with thertastore.com, always great quality at a fantastic price, extremely helpful service and advice, especially with Jamie Robertson who went far and above to accommodate our needs and make this happen!
After owning and operating a high end kitchen cabinet dealership (St. Charles, Woodmode, and Allmilmo) for 20 years, I can do everything and more to create the perfect project with what thr RTA store has to offer!
Reply from The RTA Store2026-07-22
Thank you so much for your wonderful review! It means a great deal coming from someone with your extensive experience in the cabinetry industry. We’re thrilled to hear Jamie provided exceptional support and helped make your project a success. We truly appreciate your continued trust in The RTA Store and look forward to working with you again!
E
Emilie Cox · 2 reviews · Experienced 2026-07-13 ·
★★★★★
Michelle Santana has been a joy to work…
Michelle Santana has been a joy to work with at THE RTA STORE. FRIENDS gave rave reviews for this business and so far I have been happy with the progress I have made on my order.
Reply from The RTA Store2026-07-22
Thank you for your kind words! We’re so happy to hear Michelle has been a joy to work with and that your experience has been positive so far. We truly appreciate the recommendation from your friends and thank you for choosing The RTA Store. We look forward to seeing your project come together!
A
Alan Van Wormer · 3 reviews · Verified · Experienced 2026-05-15 ·
★★★★★
MISTAKES
Slow to supply missing parts.
Had several proposals, the one I purchased was missing a few items that was originally ordered. I thought!
Gave me a rev shelf that didn't fit the cabinet that they sold me.
I had to prove that it wouldn't fit and had to package it in a certain way, which I had to purchase.
Still waiting on refund.
Delivery people were in a big hurry to leave and didn't give me time to check items
Reply from The RTA Store2026-06-29
Thank you for sharing your feedback. We're sorry to hear about the missing items, the issues with the accessory piece, and the delays you experienced during the resolution process. We understand how frustrating this can be, especially when it impacts your project.
We also appreciate your comments regarding the delivery experience and will share your feedback with our team as we continue working to improve both our processes and communication. We hope to have your remaining concerns resolved as quickly as possible.
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We understand how frustrating shipping damage and the resulting delays can be, especially on a professional project.
Our team strives to resolve these situations as quickly as possible, and we regret that our policies and support did not provide the experience you were looking for. We appreciate you taking the time to share your feedback.
Highly satisfied with assembled cabinets and design services
I bought assembled cabinets through RTA with design services support. My designer, Shawn was a great partner in helping me design my kitchen. He worked with me to meet my budget, was patient with design changes, offered meaningful suggestions and advice. The process was simple using email to ensure we had clear communications and jumped on the phone as needed.
The delivery process was well-orchestrated and clearly communicated. The driver was well prepared and patient as we accounted for all our cabinets. I'm very pleased with the RTA cabinets, process, overall design, and customer service support. I'd highly recommend this company if you're looking for good quality cabinetry, excellent design support and easy ordering.
Reply from The RTA Store2026-06-25
Thank you for your wonderful review! We're thrilled to hear Shawn made the design process easy and enjoyable while helping you stay within budget. It's also great to know your delivery experience went smoothly and that you're happy with your cabinets. We truly appreciate your recommendation and thank you for choosing The RTA Store!
D
DMJ · 1 review · Experienced 2026-04-06 ·
★★★★★
Inconsistent quality and frustrating replacement experience.
The first order I placed had mini defective and damaged parts. The second order was better, but still had defective parts. The third replacement order was mostly acceptable, but there seems to be an issue with edges of panels and shelves being smooth. We decided to figure out something else also really dislike that they do not pick up defective or damaged items and we are left to figure out a way to dispose of those items. Not sustainable and not customer friendly.We worked with a designer, but she did not consider the height from the countertop to the top of the cabinets. We ended up not having room for any sort of trim at the top of the wall cabinets to cover variation in the ceiling. And the distance from the countertop to the top of the wall cabinets was not to code.
Reply from The RTA Store2026-06-25
Thank you for sharing your experience. We're sorry to hear about the damaged and defective parts you encountered throughout your project and understand how frustrating that must have been.
We also appreciate your feedback regarding the design process and disposal of replacement parts. While countertop installation heights can vary depending on the countertop selected and installer preferences, we recognize the importance of clear communication throughout the design process. Your comments are valuable and will be shared with our team as we continue to improve both our products and customer experience.
Michelle was fantastic to work with. She was responsive, knowledgeable, and incredibly helpful throughout the design, pricing, sample selection, and ordering process. We went through several revisions, and she remained patient, organized, and detail-oriented every step of the way. Communication was excellent, and she made what could have been a complicated cabinet order feel straightforward and manageable.
While the cabinets have only recently been ordered, I have already received communication from the shipping department and everything appears to be moving smoothly. I anticipate the delivery and installation process going well and will gladly provide an update once the project is completed.
Reply from The RTA Store2026-06-25
Thank you so much for your thoughtful review! We're delighted to hear Michelle provided such responsive, knowledgeable, and organized support throughout your project. We'll be sure to share your kind words with her. We appreciate your trust in The RTA Store and look forward to hearing how your project turns out once everything is installed!
Our customer service rep, Ryan B., was very patient & assisted with putting together our design layout & changes. Ryan is extremely knowledgeable about the products. Once the order was placed Brittany took over. She was also a pleasure to work with. The cabinets are wood & well made. The delivery was made very easy as well. Would highly recommend.
Reply from The RTA Store2026-06-25
Thank you for your kind feedback! We're so glad Ryan and Brittany made your experience a positive one. It's wonderful to hear you were happy with the design assistance, product quality, and delivery process. We truly appreciate your recommendation and your support!
Everything was absolutely wonderful - great communication, helpful, etc etc until I took delivery. I have a major piece of damage and have had no response via multiple emails and a post to their claims portal that is supposed to have a 24 hr response time.
Reply from The RTA Store2026-06-15
Thank you for your feedback. We’re glad to hear the communication and support leading up to delivery met your expectations, but we’re very sorry to hear about the damaged item you received.
Our team is currently reviewing your claim and will be following up directly. We understand how important timely communication is when dealing with shipping damage and appreciate your patience as we work to resolve the issue.
S
Sherri D · 1 review · Experienced 2026-06-15 ·
★★★★★
Design Support Specialist
Design Support Specialist, Anna Sheehan, could not have been more helpful in assisting me with a couple of design tool directions and getting me signed up for working with a Designer within the next 24 hours to hopefully finalize our design.
Reply from The RTA Store2026-06-25
Thank you for your kind review! We're so happy to hear Anna was able to assist you with the design tool and help get your design consultation scheduled. We look forward to helping you bring your project to life and appreciate you choosing The RTA Store!
