The RTA Store (thertastore.com) has a 4.3 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Home & Garden and its reputation is good. 80% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Excellent customer service and I am very happy with the quality of the cabinets
Thank you for your kind review! We’re thrilled to hear you’re happy with both the quality of your cabinets and the service you received. We truly appreciate your support and thank you for choosing The RTA Store!
I have ordered both assembled cabinets and ready to assemble cabinets from them. The assembled cabinets where good quality. However, there ready to assemble cabinets that I ordered where very poor quality. They arrived with shipping damage due to poor packaging and low quality cabinet design. They only offer replacement cabinets and no refunds. I would be cautious of the ready to assemble options.
Thank you for your feedback. We’re glad to hear you were satisfied with the quality of the assembled cabinets, but we’re sorry that your experience with the ready-to-assemble cabinets fell short of expectations. Shipping damage is certainly frustrating, and we understand your concerns regarding packaging and product quality. While our warranty process focuses on replacing damaged or defective components as quickly as possible, we recognize that this may not always align with every customer's expectations. We appreciate you taking the time to share your experience and will use your feedback to help improve our products and processes.
Did not receive all cabinets in the first delivery , when they arrived there was damaged parts, then when I got the replacements a number of those were also damaged. All of this put my project way behind schedule ,so I had to use damaged parts to keep my project going, it's a shame that I had to do this with amount of money I spent. Plus the cabinets that weren't delivery put me over my budget!!!
Thank you for sharing your experience. We’re very sorry to hear about the missing cabinets, damaged parts, and replacement issues you encountered. We understand how frustrating it is when project timelines are impacted, especially after making a significant investment in your renovation. While we worked to replace the damaged items, we regret that the delays and multiple shipments caused such disruption to your project. We appreciate your feedback and will share it with our team as we continue working to improve both product handling and the customer experience.
Shaleta made this a great experience. I changed the design many times and she helped me the whole way.
Thank you for your kind review! We’re so glad Shaleta made the process a great experience and was there to help through all the design changes. We know projects evolve, and we’re always happy to work through those updates with our customers. Thank you for choosing The RTA Store!
Our designer, Naomi Huston, is very talented. She helped me choose the colors I want, and made sure all of the measurements were correct.
Thank you so much for your kind words! We’re thrilled to hear Naomi helped bring your vision to life and provided guidance on both colors and measurements. We’ll be sure to share your feedback with her. Thank you for choosing The RTA Store!
Chrissy was very helpful in designing our laundry room. The DYI tool does not work on an ipad, you need to be on a computer. That was the only frustrating part. looking forward to getting the cabinets and seeing how the put together part goes.
Thank you for your feedback! We’re happy to hear Chrissy was helpful in designing your laundry room. We also appreciate your note about the DIY tool and understand how that can be frustrating for iPad users. Thank you for sharing your experience, and we’re excited for you to receive your cabinets and begin your project!
Sam, the design specialist was very patient with our many Chan. She deserves a raise!
Thank you for your kind words! We’re so happy to hear Sam was patient and supportive throughout all the changes during your design process. We’ll be sure to pass along your feedback — she’ll truly appreciate it!
Dareli was amazing. Responsive, knowledgeable, patient and kind. Give her a raise immediately. As a kitchen installer, I will use RTA for every last kitchen I install. Thanks Dareli, and team.
Thank you so much for the amazing review! We’re thrilled to hear Dareli provided such responsive, knowledgeable, and patient support throughout the process. It means a lot to hear that, as an installer, you plan to continue using The RTA Store for future projects. We’ll definitely share your kind words with Dareli and the team!
Thank you for your kind feedback! We’re so glad Anna was able to help and provide a great experience. We truly appreciate your support!
Michelle Santana has been the most helpful consultant during our time working together on multiple projects. She is thorough and has caught mistakes that would have cost us time and money. If her boss is reading this give her a raise.
Thank you so much for your wonderful feedback! We’re thrilled to hear Michelle has been such a valuable partner across your projects. Her attention to detail and dedication to helping customers avoid costly mistakes truly make a difference. We’ll be sure to share your kind words with her — and we’ll pass along the raise recommendation too! 😊
Always a great experience working with Travis!
Thank you for your kind words! We’re thrilled to hear you always have a great experience working with Travis. We’ll be sure to share your feedback with him — it means a lot!
I have not yet unpacked nor installed the cabinets, but I can say that the customer service and delivery were all green. The customized care given in figuring out the layout and style were key. Plenty of time was taken and my agent had great expertise!!! Sue Michaely
Thank you for your thoughtful review! We’re so glad to hear your experience with our customer service and delivery has been positive so far. It’s great to know our team was able to provide the time, care, and expertise needed to help bring your vision together. We’re excited for you to get everything installed and truly appreciate you choosing The RTA Store!
great communication and resolving any issues
Thank you for your kind words! We’re happy to hear our team provided great communication and helped resolve any issues. We truly appreciate your support!
Website very user friendly and customer service was very helpful when I called.
Thank you for your feedback! We’re glad to hear you found the website user-friendly and that our team was helpful when you reached out. We appreciate you choosing The RTA Store!
The RTA store is providing awful service. Please address my claim and do not close it. The shipping was not the issue. Address and reopen my claim and I can provide a better score
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We understand your concern regarding the claim and want to ensure it’s properly addressed. Our team has reached out to follow up, and we’ll continue trying to connect so we can review and reopen your claim as needed. We’re committed to working toward a resolution and making sure your concerns are fully handled.
The quality of these cabinets is very subpar. yes, they are plywood boxes and solid wood faces as advertised but that's where the good seemed to stop. I regret choosing them for my kitchen and now I have basically guaranteed that I will need to redo it again the next few years. Multiple front faces were warped. cabinet sides were bubbled, luckily, I was able to rearrange my layout to hide them as I didn't have time to wait for a replacement. The paint has adhesion issues and peels off of the primer layer VERY easily. plywood and drawer pieces have green staining in them. I paid for a warranty, but when I emailed them about issues, I was offered a can of touch up spray paint even though i was told a professional would be sent to repair in the event of this happening. Glad I spent 100s of dollars for that... I was also told that they could provide a paint code for use at any Sherwin Williams store to paint existing cabinetry to match in the house. the one they provided is so outdated the local store told me not to use it has it won't match with the new base paint mix. They were right.... In short, the buying process was great and helpful, but once the cabinets arrived, problems seemed to pop up left and right.
Thank you for sharing your experience. We’re very sorry to hear about the quality concerns and the frustration this has caused, especially after a positive purchasing process. Issues such as warping, finish problems, or material inconsistencies are not the standard we aim to deliver, and we regret that your cabinets did not meet expectations. We also understand your disappointment regarding the warranty experience and the resolution offered. Your feedback is important and will be reviewed with our team, as it highlights areas where we need to improve both product consistency and post-delivery support. We appreciate you taking the time to share these details.
Cara is the absolute best design representative I have ever worked with. She is extremely knowledgeable about RTA's products. When I don't know what to do with a design, I simply describe my thoughts and ask for her opinion on how to solve it. She is like magic, coming up with solutions. She consistently provides the best solutions and designs to meet my needs and those of my clients. representative I have ever worked with. She is extremely knowledgeable. Cara is the best design representative I have ever worked with. She is extremely knowledgeable about RTA's products, and when I don't know what to do with a design, I just describe my thoughts and ask her opinion on how to solve it. She is like magic, coming up with solutions. RTA's products, and when I am in a bind of not knowing what to do with a design, I just describe my thoughts and ask her opinion on how to work it out, and she is like magic, coming up with the best solutions and designs to accommodate myself and my clients' needs.
Thank you so much for your incredible feedback! We’re thrilled to hear how much you enjoy working with Cara — her knowledge, creativity, and problem-solving truly make a difference. We’ll be sure to share your kind words with her. We appreciate your trust in us and look forward to continuing to support you and your clients!
Love working with The RTA Store! I love the Midtown product line and use it in all of my renovations.
Thank you for your kind words! We’re so glad you love working with us and that the Midtown line has become a go-to for your renovations. We truly appreciate your continued support!
Excellent design team and customer service. They took much of the stress out of the process.
Thank you for your kind feedback! We’re thrilled to hear our design team and customer service helped make the process less stressful. That’s exactly what we strive for — we appreciate you choosing The RTA Store!
The RTA store is a great place to get good quality cabinets at a very affordable price. I could never afford cabinets like this at any other place. The staff at the RTA store are very helpful and navigate you through any issue you may have. I had an issue with a cabinet that had a paint issue, I reported it and they replaced it immediately. I believe you will be fully satisfied if you purchase cabinets from the RTA store. The only negative thing I can say is not about the RTA store, but about the shippers they ship with. I had to meet the big truck in the middle of the parking lot with my smaller truck to accept delivery. I’m very lucky to have a truck not everyone does.
Thank you so much for your thoughtful review! We’re thrilled to hear you’re happy with the quality, value, and support from our team, and that we were able to quickly resolve the paint issue for you. We also appreciate your feedback regarding the delivery experience. Freight shipping can present challenges depending on location, and we understand that may not always be the most convenient. Your input is valuable as we continue working to improve that experience. Thank you again for your recommendation and for choosing The RTA Store!
63 reviews matching