love the product
love the product. easy to assemble
Reply from The RTA Store2026-04-06
Thank you for your review! We’re so glad to hear you love the product and found it easy to assemble. We appreciate your support!
About The RTA Store
Data updated- Website
- thertastore.com
- Category
- Home & Garden
- Location
- United States · Hopewell Junction
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 100% (9/9)
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Is The RTA Store legit?
The RTA Store (thertastore.com) has a 4.3 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Home & Garden and its reputation is good. 80% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Avoidable feild issues…
I want to start by saying that we genuinely enjoy working with The RTA Store. As our business continues to expand, maintaining a competitive edge through strong partnerships and clear coordination has become increasingly important to us. We are a multi-trade, hands on, on site Design Build, Renovation, and Installation company. Our workflow is highly detailed and field driven. All our designs are produced in house with precision—often down to 1/16"—and are intended to translate directly from plan to fabrication and installation, with adjustments made as each phase of the project progresses. Recently, we’ve encountered challenges with several distributors who rely on in house or subcontracted designers to review our submissions using software such as 2020 Design, Pro100, ProKitchen, SketchUp, etc. In some cases, these reviews result in unapproved design and order changes rather than recommendations. This includes altering layouts, swapping cabinet sizes, and adding unnecessary fillers. Sometimes this stems from miscommunication through the distributor; other times it originates from the customer or Owner/GC. Regardless of the source, these unilateral revisions have created avoidable issues in the field—dimensional conflicts, installation delays, and scope discrepancies. To be clear, we fully welcome and encourage Owner/GC and customer review of their list of options and design intent. However, when third party designers modify finalized designs—especially without direct coordination—it undermines constructability, accountability, project management, and the overall success of the installation. Our goal is always to minimize fillers. When fillers are required, we have the internal capability to address them properly. Our team includes master finish carpenters and a fully customizable cabinet shop with our own sawmill, kiln, and CNC capabilities. We can fabricate cabinetry from scratch when needed. That said, this level of customization is not always cost effective on smaller net projects or multifamily builds, where standardized cabinet sizes offer more predictable pricing and availability. As we continue to grow, it is important for us to work with partners who respect design ownership, dimensional accuracy, and field realities—and who approach design reviews as collaborative guidance, not unilateral revisions. We value our relationship with The RTA Store and look forward to continuing to build together in a way that supports accuracy, efficiency, and successful outcomes for all parties involved.
Reply from The RTA Store2026-04-02
Thank you for your detailed and thoughtful feedback — and for your continued partnership with The RTA Store. We truly value working with experienced, field-driven teams like yours and appreciate the level of precision and craftsmanship you bring to your projects. We understand your concerns regarding design revisions and the impact unapproved changes can have on execution, timelines, and overall project success. Our goal is always to support, not override, the intent of your finalized designs. Feedback like this is extremely important and will be shared internally to reinforce alignment, communication, and respect for design ownership. We’re committed to maintaining a collaborative approach that prioritizes accuracy, transparency, and efficiency for all parties involved. Thank you again for your partnership — we look forward to continuing to build successfully together.
Online assistance was EXCEPTIONAL!
Online assistance was VERY good, we had created a shopping cart earlier with a color and style we wanted but never placed the order. In the meantime it appeared that style was discontinued and we reluctantly were going with a different style when I asked the online chat about earlier samples we had ordered. At that time they said the Royal Bronze was still available! We ordered immediately!
Reply from The RTA Store2026-04-02
Thank you for sharing your experience! We’re so glad our team was able to assist you at the right time and help you secure the style you originally loved. It’s great to hear the online support made a difference in your decision. We appreciate you choosing The RTA Store!
Great way to order cabinetry!
Great way to order cabinetry! Was able to use the online 2D & 3D tools to create spaces I wanted to visualize for my kitchen. There was always help available for any questions, suggestions and ideas via phone or email. I love my cabinets, was thrilled with the choices, got my sample & went with it. Double checked all my components, etc. with RTA. More affordable than other options I found out there, this worked perfectly for me. I also got a small 3 cabinet bank for the laundry room above the washer & dryer, so easy!! Thank you!!
Reply from The RTA Store2026-03-30
Thank you so much for your detailed and kind review! We’re thrilled to hear you enjoyed using our design tools and that our team was there to support you along the way. It’s great to know everything came together smoothly for both your kitchen and laundry space. We’re especially happy you love your cabinets and found the process both affordable and easy. Thank you again for choosing The RTA Store!
Order process
After sending a message to the online live chat, I was connected with Jaimie. She became my primary POC during the order process and was very responsive and patient with all my questions and needs. The only reason I am not giving 5 stars is because the design tool on the website is not as user friendly as other websites I’ve used.
Reply from The RTA Store2026-03-31
Thank you for your feedback! We’re so glad to hear Jaimie provided such responsive and patient support throughout your order process — we’ll be sure to share your kind words with her. We also appreciate your input on the design tool, as feedback like this helps us continue improving the user experience.
Jaimie was incredible to work with and…
Jaimie was incredible to work with and very communicative. Made this process simple. I recommend this company to everyone. I haven’t received the product yet but the customer service has been out of this works. Thank you!!
Reply from The RTA Store2026-03-31
Thank you so much for your kind words! We’re thrilled to hear Jaimie made the process simple and was great to work with. Providing excellent communication and support is very important to us. We truly appreciate your recommendation and look forward to delivering a product you’ll love!
Love the designers
Love the designers. It would be great to call them more readily. The issues I have are that I will have to use aftermarket pull out shelves and the shipping options are not very realistic when you consider having to get palletts from curbside to my apartment up the stairs. It is difficult to arrange for truck parking and help when you are not sure exactly when the delivery will be done. Considering the size and weight of your product, you need to offer, even if I had to pay for it, deliveries to the door.
Reply from The RTA Store2026-03-30
Thank you for your thoughtful feedback. We’re so glad to hear you love working with our designers — that means a lot to us! We understand the challenges that can come with freight deliveries, especially in situations like apartment access and stairways. Our shipments are typically curbside due to the size and weight of the products, but we do offer upgraded delivery options upon request. We always encourage customers to discuss any special delivery needs at the time of purchase so we can explore available solutions. We appreciate you sharing your experience, as it helps us continue improving both our communication and services.
Custom Cabinentry for Pool House
Ashley Paquette was tremendous help in our custom pool house project. From start to finish, she answered all our questions and ensured we reached the finish line on time. Upon delivery, we received flawless cabinetry with no damage or issues. They are very well built and will serve our pool house for years to come. Thank You!
Reply from The RTA Store2026-03-27
Thank you so much for your kind review! We’re thrilled to hear Ashley provided such great support throughout your pool house project and helped keep everything on track. It’s wonderful to know your cabinets arrived in perfect condition and met your expectations for quality. We truly appreciate your feedback and thank you for choosing The RTA Store!
It took weeks for two pieces of trim to…
It took weeks for two pieces of trim to get to my client. Plus, the shipping cost was outrageous. The previous order of cabinetry went well.
Reply from The RTA Store2026-03-26
Thank you for your feedback. We’re glad to hear your previous cabinetry order went well, but we’re sorry for the delay and shipping concerns with the trim pieces. Lead times and shipping costs can vary depending on item size and distance traveled, especially for larger components. We appreciate you sharing your experience, as it helps us continue to improve transparency around timing and shipping expectations.
The way this company has trained their folks makes all the difference.
I wanted to take a moment to express my gratitude for the fantastic support I received from your cabinet designer, Ms. Kathryne Haynes. Her professionalism and dedication made my experience truly outstanding. Ms. Haynes assisted me in efficiently laying out my kitchen and bathroom spaces using your DIY Tool, meticulously explaining where specific filler pieces would be installed. She also tirelessly helped me design my master bathroom, ensuring my satisfaction every step of the way. Her responsiveness to my emails and phone calls was exceptional, making the entire process a great experience. Your business is fortunate to have such a dedicated team member, and I am sincerely appreciative of her assistance on this project.
Reply from The RTA Store2026-03-26
Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that Kathryn provided such outstanding support throughout your project. Her dedication, responsiveness, and attention to detail truly reflect the level of service we strive to deliver. We’re especially glad she was able to guide you through the design process and ensure everything met your expectations. We’ll be sure to share your kind words with her — it will mean a lot. Thank you again for your appreciation and for choosing The RTA Store!
We love working with The RTA Store
We love working with Cara Rhyne. She is amazing at what she does and is incredibly responsive.
Reply from The RTA Store2026-03-25
Thank you so much for your kind words! We’re thrilled to hear you enjoy working with Cara — she truly is amazing and takes great pride in being responsive and supportive. We’ll be sure to share your feedback with her. We appreciate your continued support!
Dawn was very patient with me and…
Dawn was very patient with me and explained all the different aspects of my cabinets including the finishing touches. She's knowledgable and went the extra mile!
Reply from The RTA Store2026-03-23
Thank you for your kind review! We’re so glad to hear Dawn was patient, knowledgeable, and took the time to walk you through all the details. We’ll be sure to share your feedback with her — she truly goes the extra mile. We appreciate your support!
The staff and designers were amazing to…
The staff and designers were amazing to work with! I will definitely do business with them again.
Reply from The RTA Store2026-03-19
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our team and designers. We truly appreciate your support and look forward to working with you again on your next project!
Design services
It was so easy working with a designer to design multiple rooms in the house!
Reply from The RTA Store2026-03-16
Thank you for your kind feedback! We’re so glad to hear that working with our designer made planning multiple rooms easy and enjoyable. We appreciate you choosing The RTA Store and are happy to have been part of your project!
The cabinets I received were of a high…
The cabinets I received were of a high quality, higher than I thought they would be. I can imagine these will last for decades to come. The only issue I had was when they got delivered, the box at the very bottom of the pallet got damaged and was not visible at the time of delivery, and even though it was past the time to report damage, they sent me a new part that was damaged. Would definitely recommend to anybody considering new cabinets!
Reply from The RTA Store2026-03-13
Thank you for the thoughtful review! We’re glad to hear you’re happy with the cabinet quality and that they exceeded your expectations. While we’re sorry about the damage during delivery, we’re happy our team could help get the replacement part to you. We truly appreciate your recommendation!
It was great
It was great! Have a bit of worry before delivery-hopefully that is just me being anxious.
Reply from The RTA Store2026-03-13
Thank you for sharing your experience! It’s completely normal to feel a bit anxious before delivery during a big project. We’re glad to hear everything went well and appreciate you trusting us with your cabinets!
Simple Process
The process was simple and smooth. Our designer was knowledgeable and responded quickly to questions.
Reply from The RTA Store2026-03-13
Thank you for your review! We’re happy to hear the process felt simple and smooth, and that your designer was responsive and knowledgeable throughout. We appreciate you choosing The RTA Store!
finish carpenter approved!
My husband is a finish carpenter in high end homes, but we are building a little Accessory Dwelling Unit and needed some budget friendly cabinets. These cabinets have exceeded our expectations completely! they are 100% wood and the drawers are slow close. They were easy to build b/c all the holes were drilled in exactly the right locations. highly recommend!
Reply from The RTA Store2026-03-13
Thank you for your wonderful review! We’re thrilled to hear the cabinets exceeded your expectations and that the assembly process went smoothly. It’s especially great to hear such positive feedback from someone with a professional carpentry background. Best of luck with your ADU project, and thank you for the recommendation!
Stephanie was amazing
Stephanie was amazing. When I picked something way out of my price range, she was able to find something similar more affordable. She was extremely responsive to meet my deadline. She was great overall. The installers did a good job and the countertops look amazing.
Reply from The RTA Store2026-03-13
Thank you for the kind feedback! We’re so glad Stephanie was able to help you find an option that fit your budget while still achieving the look you wanted. It’s great to hear everything came together well and that you’re happy with the final result. We’ll be sure to pass along your compliments!
The designer I work with " Kyla " was…
The designer I work with " Kyla " was awesome, THANK YOU! we went back and forth until we came up with a kitchen layout that was within our budget as well as well as cabinet colors AND Leed time needed to keep our schedule
Reply from The RTA Store2026-03-02
Thank you for the great feedback! We’re so glad Kyla was able to work closely with you to find the right layout, colors, budget, and lead time to keep your project on track. We’ll be sure to share your kind words with her — she’ll love hearing this!