Thompson Creek Window Company

Hi Beth. We're very sorry to hear about the repeated installation issues, canceled appointments, and lack of communication you've experienced. Waiting 10 months for your project while struggling to receive a return call is understandably frustrating, and this is not the level of service we strive to provide. We'd appreciate the opportunity to review your project and work toward a resolution. Please email your account information and the best way to reach you at [email protected] so our team can investigate your concerns and follow up with you directly.

Hi Ernest! Thank you for the wonderful review! 😊 We're thrilled to hear you're so pleased with the quality of our products, the craftsmanship, and the professionalism of our team. It means a great deal to know you watched the project from start to finish and were happy with every step of the process. Thank you for choosing Thompson Creek!

Hi TJ. Thank you for taking the time to share your detailed feedback. We're glad to hear you're happy with the quality of your windows and appreciate your recognition of the technician who worked to resolve the installation issue. At the same time, we're disappointed to learn about the repeated scheduling delays, order errors, installation concerns, and the difficulty obtaining the documentation you needed. We understand how frustrating it must have been to experience multiple setbacks over such an extended period. We'd appreciate the opportunity to review your project and the outstanding concerns. Please email your account information and the best way to reach you at [email protected] so our team can investigate and follow up with you directly. Thank you for your feedback. It helps us identify opportunities to improve.

Hi Lisa! Thank you for the wonderful review! 😊 We're delighted to hear you were pleased with both our customer service and craftsmanship. Your support means so much to our team. Thank you for choosing Thompson Creek!

Hi Wendy! Thank you for the wonderful review! 😊 We’re thrilled to hear Alexander Momchilovich provided such outstanding service and was able to resolve your issue so quickly. Thank you for your continued trust in Thompson Creek, and we truly appreciate your loyalty and look forward to serving you for years to come!

Hi D. We strive to offer top-tier customer service to all of our customers and take your concerns seriously. Please reach out to [email protected] with your account information so we can review your concerns further and ensure your feedback is properly addressed.

Hi, Steve! Thank you for your feedback. We’re glad to hear you’re happy with the quality of your windows and installation! Please send your account information to [email protected] so our team can review and follow up with you.

Hi TCC. Thank you for bringing this to our attention, and we'd like the opportunity to make this right. Please send your contact and account information to [email protected], and our team will review your situation and follow up directly to work toward a resolution.

Hi Angel. We strive to offer top-tier customer service to all of our customers and take your concern seriously. Please reach out to [email protected] with your account information so we can make sure your project receives the communication you expect.

Hi Cam. Thank you for bringing this to our attention. Please contact us with your account information at [email protected], and we’ll investigate the issue promptly and ensure your project is corrected if needed.

Hi Ruby. We’re very sorry for the delays you’ve experienced, and we appreciate you bringing this to our attention. Please contact us with your account information at [email protected], and we’ll investigate the issue promptly.

Hi Anthony. We strive to offer top-tier customer service to all of our customers and take your concern seriously. Please reach out to [email protected] with your account information so we can make sure your project receives the communication you expect.

Hi! Thank you for the fantastic review! We’re so glad to hear that everything, from start to finish, met your expectations. Providing a smooth, stress-free experience is exactly what we strive for. Thank you for trusting Thompson Creek with your home!

Hi Nicolette! Thank you so much for the 5-star review! We truly appreciate you taking the time to share your experience, and we’re grateful you chose Thompson Creek for your home project. Your support means a lot to our team!

Hi Samuel! Thanks so much for the fantastic review, and for recognizing Al, Alexis and the installation crew! We’re so happy to hear they made your experience exceptional. We’re proud of our team, and it means a lot when customers notice their hard work. We truly appreciate your feedback.

Hi Chris, thank you for your review. We’d like the opportunity to review the details of your project and the concerns you raised. Please email [email protected] with your account information so our team can review and respond directly.

Hi Jerry. We strive to offer top-tier customer service to all of our customers and take your concern seriously. Please reach out to [email protected] with your account information so we can make sure your project receives the communication you expect.

Hi Rico. Thank you for bringing this to our attention. Please contact us with your account information at [email protected], and we’ll investigate the issue promptly and ensure your concerns are addressed.

Hi James! We’re so grateful for your great review! It’s wonderful to hear that you had such a positive experience with us. Your support and kind words make a big difference to our whole team. Thank you for trusting Thompson Creek with your home project!

Hi Julia! We’re so glad that the look and style of your new product complement your home! Our products are crafted to elevate both curb appeal and comfort, and it’s great to hear they’ve done just that. That being said, we want every customer to feel confident operating their windows, doors, or fixtures. If you email your account information to [email protected], we can walk you through how your product works and make sure everything is functioning as intended.