Thriveworks

Hi Evan, we're sorry you've been dealing with this. Repeated billing issues are exhausting, and concerns about how personal information was shared need to be looked into closely by the right team. For privacy reasons, please reach out to us directly at [email protected] with your name, phone number, and a brief description of the issue. We'll look into your account and figure things out from there.

Hi Elise, we hear you, and these are serious concerns across the board, from billing to the quality of your sessions to how our support team handled your questions. We want to make sure all of it gets to the right people. Please reach out to us at [email protected] with your name, phone number, and a brief description of your experience. We'll look into your account from there.

Hi Chris, feeling like your provider wasn't fully present is frustrating on multiple levels, especially when paired with concerns regarding our cancellation policy. We want to learn more about your experience, and make sure your feedback reaches the right people. Please email us directly at [email protected] with your name, phone number, and details of the issue. We’ll review your account and work on a solution together.

Hi AD, being given incorrect information about your covered sessions and then charged because of it is a frustrating experience, and we understand why you're upset. We want to make sure this is reviewed by the right people. Please reach out to us at [email protected] with your name, phone number, and a brief description of what happened. We'll review your account and work on a solution together.

Hi Amelia, feeling unseen by the people responsible for your care is something we take seriously, and we're sorry this has been your experience. We'd like to learn more about what's happened during your time with us, and direct your concerns to the right people. For privacy reasons, please reach out to us directly at [email protected] with your name, phone number, and details of the issue. We'll look into your account and figure things out together.

Hi Lisa, we're sorry to hear about your experience. The billing issues you've described, especially after notifying us multiple times about your insurance, aren't something you should be dealing with. We want to make sure this is reviewed by the right team. Please reach out to us directly at [email protected] with your name, phone number, and a brief description of the issue, We’ll look into your account and work together from there.

Hi David, we're glad your provider has made a real difference. We also hear your frustration with our cancellation policy. We know it doesn't work for everyone, and your feedback is genuinely useful. If you'd ever like to share more, we're reachable at [email protected].

Hi Judy! Thank you for taking the time to leave a review. Your feedback is incredibly important, and we’re grateful for the trust you’ve placed in us.

Hi there, we appreciate you taking a moment to share your thoughts with us. We’re so grateful to be part of your journey.

Hello Eric, thank you for sharing your experience and bringing this to our attention. We take concerns like your seriously, and we’ve escalated this with our internal team to help you reach a resolution soon. If you would like to follow up on the status of your refund, please contact our team at [email protected]. We appreciate you sharing your feedback with us with us, and look forward to the chance to help.

Hi Kyle, we're sorry you had this this frustrating experience, especially when you were dealing with your daughter being ill. We'd like to understand more about what happened with the reschedule request and make sure your feedback reaches the right people. To protect your privacy and assist you better, please email us directly at [email protected] with your name, phone number, and details of the issue. We’ll review your account and work on a solution together.

Hi there, we're sorry to read your review. We'd like to learn more about what happened and see what we can do to make your situation better. For privacy reasons and to best assist you, we kindly ask that you reach out to us directly at [email protected]. Please include your name, phone number, and a brief description of the issue, and we'll be happy to look into your account and figure things out together.

Hello Kristen, we're sorry to hear about your experience with the late cancellation fee. Trying to reschedule and still getting charged is a frustrating situation, and we'd like to look into this with more detail. For privacy reasons and to best assist you, we kindly ask that you reach out to us directly at [email protected]. Please include your name, phone number, and a brief description of the issue, and we'll look into your account and figure things out together.

Hello Ki, we're sorry to hear about your concerns regarding the late cancellation fee. Your feedback is essential to us, and we'd be happy to discuss your situation further. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at [email protected]. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there. We’re truly sorry you’ve had this experience and appreciate the chance to help.

Hi Misbah, seeking help for ADHD and leaving two appointments feeling belittled is not what care at Thriveworks should look like. We take concerns about clinical care seriously, and we want to understand what went wrong. To protect your privacy and assist you better, please email us directly at [email protected] with your name, phone number, and details of the issue. We’ll review your account and work on a solution together.

Thank you so much Angela for taking the time to leave this awesome review. We're thrilled that you had a positive experience with us and we look forward to continuing to support you!

Hi there Shane, we're truly sorry to hear about your experience. Being told your insurance would be accepted and then receiving an unexpected charge, especially after speaking with an agent who said otherwise, is frustrating and confusing, and that's not the experience we want for anyone seeking support. We'd like to look into what happened. For privacy reasons and to best assist you, we kindly ask that you reach out to us directly at [email protected]. Please include your name, phone number, and a brief description of the issue, and we'll be happy to look into your account and figure things out together.

Hi Toi, we're so sorry to read your review. The conduct you described is concerning, and inconsistent with the professional and ethical standards we hold our clinicians to. Someone from our team will be reaching out to you directly soon. If you need to reach us in the meantime, or would like to follow up, please email us directly at [email protected] with your name, phone number, and we'll work on a solution together.

Hi there Nyah, we're sorry to hear about your experience. Our goal is always for clients to have a positive experience, and we're disheartened to learn about the frustrations you faced with billing. We'd like to learn more about what happened and see what we can do to make your situation better. To protect your privacy and assist you better, please email us directly at [email protected] with your name, phone number, and details of the issue. We’ll review your account and work on a solution together. We're truly sorry for the trouble you've experienced and appreciate the opportunity to help!

Hi Dawn, we're so sorry to read your review. Being charged for an appointment you never scheduled, and then charged a no-show fee on top of that, is something we take very seriously and want to look into right away. We also hear your concerns about your clinical experience and want to make sure those are shared with the right people internally. For privacy reasons and to best assist you, we kindly ask that you reach out to us directly at [email protected]. Please include your name, phone number, and a brief description of the issue, and we'll be sure to review your account thoroughly and figure things out together.