Thriveworks

Hello Patrick and Traci, we're truly sorry to read your review and understand your frustration. Being charged for a session that your husband's counselor cancelled, especially after she communicated that there would be no charge, is something we want to look into right away. This is not the experience we want for our clients. We'd like to make sure this is reviewed ASAP. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at [email protected]. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there. We’re truly sorry you’ve had this experience and appreciate the chance to help.

Hello Nicholas. We've looked into your review internally and were able to confirm that your concern has been escalated to our Privacy team for further support. You can expect to hear from them in the next few days to help resolve this, but if you would like to reach out directly, you can contact our team at [email protected]. Thank you for reaching out and making us aware of this, we appreciate you sharing your experience.

Hi Melody! We really appreciate you taking a moment to share your thoughts with us. We're delighted that you had a positive experience with us.

Hi Artu, we're so sorry to read your review. Our goal is always for clients to have a positive experience, and we're disheartened to learn about the frustrations you faced with billing. We'd like to learn more about what happened and see what we can do to make your situation better. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at [email protected]. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there. We're truly sorry for the trouble you've experienced and appreciate the opportunity to help!

Hi PG, we're truly sorry to hear about your experience. Having your care disrupted after forming a connection with your therapist is incredibly difficult, and we understand how overwhelming it must feel to be in the middle of this while managing your health. We take concerns involving insurance coverage, care continuity, and accommodation requests very seriously, and we want to make sure your experience is escalated to the right team for a thorough review. To protect your privacy and assist you better, please email us directly at [email protected] with your name, phone number, and details of the issue. We’ll review your account and work on a solution together. We appreciate the chance to help.

Hi KiLovely, we want to thank you for reaching out and making us aware of this situation. A same-day breakup is exactly the kind of unforeseen life event that no one can plan for, and we understand how important it was to feel supported- not just in your session, but in the process that followed. We take concerns like yours seriously, and we want to make sure your experience is reviewed thoroughly and handled with the care it deserves. For privacy reasons and to best assist you, we kindly ask that you reach out to us directly at [email protected]. Please include your name, phone number, and a brief description of the issue, and we'll be happy to look into your account and figure things out together. We appreciate the chance to help.

Hello Wayne, we're so sorry to read your review. Certain medications do require an in-person evaluation before a prescription can be written, and we understand how disappointing it is to learn that after the fact, especially when you were so clear about what you needed going in. We’d like the chance to learn more about your experience and see how we can improve moving forward. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at [email protected]. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there. We’re truly sorry you’ve had this experience and appreciate the chance to help.

Hello Kim, we want to thank you for reaching out and making us aware of this situation. The experience you've described with your appointment cancellation is not what we want for our clients. Your satisfaction means a lot to us, and we’d love to hear more about what’s been going on. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at [email protected]. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there. We're truly sorry for the trouble you've experienced and appreciate the opportunity to help!

Hi Miguel, we're truly sorry to hear about your experience. Providing exceptional care is our top priority, and proper communication and billing practices are a huge part of that. We genuinely care about our clients' satisfaction, and we're eager to understand your situation better. For privacy reasons and to best assist you, we kindly ask that you reach out to us directly at [email protected]. Please include your name, phone number, and a brief description of the issue, and we'll be happy to look into your account and figure things out together.

Hi there, we're sorry your concerns have not been resolved yet. That's not the experience we want you to have, and we want to make this right. We're flagging your case internally to make sure someone follows up with you directly. In the meantime, please reply to your original email or reach out again at [email protected] so we can locate your case and make sure you hear back. Just make sure the email you use matches the one associated with your Thriveworks account. We appreciate your patience and are committed to resolving this.

Hi Angie, thank you for reaching out and bringing this to our attention. We understand how stressful and overwhelming changes to insurance coverage and provider availability can be, especially when it comes to managing critical medications. We take concerns like yours very seriously and want to make sure you receive the support and care you deserve. To protect your privacy and help you more effectively, please email us directly at [email protected] with your name, phone number, and details of your concern, and our team will review and follow up with you promptly.If you are experiencing suicidal thoughts or feelings, please call 988 (Suicide & Crisis Lifeline) or go to your nearest emergency room. We appreciate you sharing your experience and look forward to connecting with you soon.

Hello Deli, thank you for sharing. We're committed to supporting our clinicians and staff. Compensation and workplace policies are things we take seriously and continually work to improve, and feedback like yours helps us do that. We appreciate you giving us your perspective, and wish you the very best in your next chapter.

Hi Cheri, this is the complete opposite of the experience we want anyone to have at Thriveworks! We take these kinds of claims seriously here, as we strive to offer the best care and want our clients to have a positive experience from start to finish. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at [email protected]. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there. We’re truly sorry you’ve had this experience and appreciate the chance to help.

Hi there Jo, we're sorry your experience didn't reflect the transparency we aim for. We recognize that our fee is higher than what some may expect, and we take seriously the responsibility to communicate it clearly upfront. We appreciate your feedback, and we'd like to learn more about what happened to see how we can improve moving forward. If you would like to share more about your experience, we kindly ask that you reach out to us directly at [email protected]. Please include your name, phone number, and a brief description of the issue, and we'll be happy to look into things further. We appreciate the chance to help.

Hi there Lisa, thank you for sharing more about your experience. Your satisfaction means a lot to us, and we’d like the chance to learn more about what happened and see how we can improve moving forward. To protect your privacy and assist you better, please email us directly at [email protected] with your name, phone number, and details of the issue. We’ll review your account and work on a solution together. Thank you for bringing this matter to our attention.

Hello Macy, we are so sorry to read your review. This is not the experience anyone should have when seeking mental health care. The concerns you've raised, especially around your privacy, are serious, and we'd like the chance to look into things further and see how we can help. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at [email protected]. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there. We’re truly sorry you’ve had this experience and appreciate the chance to help.

Hello- thank you for bringing this to our attention. We understand how frustrating it can be when a billing concern goes unresolved, and we want to make sure this gets addressed properly. Please reach out to us directly at [email protected] with your name, phone number, and account details so we can escalate this and work toward a resolution as quickly as possible. We appreciate your patience and take concerns like this seriously.

Hi Melanie, we're sorry to read your review! We take these kinds of claims extremely seriously here, as we truly strive to offer the absolute best care and want our clients to have a positive experience from start to finish. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at [email protected]. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there.

Hi there Raeeza, we’re very sorry to hear about your experience and appreciate you bringing this to our attention. The billing concerns and unwanted outreach you've described are not the experience we want any client or family to have, and we're eager to understand the situation better. For privacy reasons and to best assist you, we kindly ask that you reach out to us directly at [email protected]. Please include your name, phone number, and a brief description of the issue, and we'll be happy to look into your account and work on a solution together. We appreciate the chance to help.

Hello Sam, we’re truly sorry for the frustration and stress you’ve described, especially around billing transparency, communication gaps, and provider transitions. This is not the experience we want anyone to have. We understand how disheartening it is to feel unheard, particularly when you’ve been seeking clarity and continuity of care for months. We’d really like the opportunity to look into this further and work toward a resolution. If you’re willing, please contact us again at [email protected], and we can assist in properly escalating this and working toward a meaningful resolution.