Thriveworks (thriveworks.com) has a 1.9 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Legal Services & Government and its reputation is poor. 70% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Jacquelyn is a very kind and supportive counselor who listens to me and offers feedback and suggestions that have improved my life. She helps me identify ways I can be better and has encouraged me as I implement them. I highly recommend her and Thriveworks!
Hi Jennifer, we're thrilled to hear about the experience you had with your therapist! Your input means a lot, and we’re grateful for your trust.
Thank you for sharing your feedback. We’re grateful to be part of your journey!
My therapist wasn’t able to help me. I’m not sure why. There was never a clear plan during treatment. I don’t feel I’m beyond help. Holding me accountable might have helped, almost anything,might have helped.
Hi Lora, we're sorry your relationship with your counselor isn't as positive as we intended. Finding the right therapist for your circumstances can be tough sometimes, and we're here to support you as you're going through this process. If your current counselor isn't a good fit for you, give us a call or check out our website to see what other options are available for you in your area. If you need additional support, you can always reach out to us at [email protected] for more help
Thriveworks has been a disappointing experience. The billing department has made multiple mistakes, telling me I owed them thousands of dollars over a year after service. It took hours of my time on the phone figuring out what they did wrong. My physiatrist did not listen to me, and didn't even know what I took my medications for, even after I saw her for over a year. Do not waste time with them.
Hi Sydney, we're sorry you had this experience. The combination of billing errors and feeling unheard by your psychiatrist during your care is concerning and we take them seriously. We want to make sure both issues are reviewed by the right teams. Please reach out to us directly at [email protected] with your name, phone number, and details of the issue. We’ll look into your account and work together from there.
This place is a JOKE! We have been waiting on a family members diagnosis and paper work for over 2 months!! Ofcourse we have called and been given promises and the run around. They have time to bill the insurance and send a bill but no time to send the paid for info to the client. RUN AWAY AND GO SOMEWHERE THAT CARES ABOUT THEIR PATIENTS MENTAL HEALTH!!!
Hi Tammy, more than two months without a diagnosis or documentation after multiple calls is frustrating, and we're sorry your family member is still waiting. We'd like to look into what happened and see what we can do to help. To get this handled properly, please ask your family member to reach out to us directly at [email protected] with their name, phone number, and details of the issue. We’ll look into their account and work together from there.
Had an appointment the therapist did not show waited for a half an hour she still did not show very very unprofessional and they charged me anyways thriveworks is absolutely horrible do not use them find a reputable trusting psychologist, and be very careful they will charge you no matter what, read their reviews are absolutely horrible not a good company, don't waste your time when they comment on your review
Hi Michael, we want to thank you for reaching out and making us aware of this situation. We understand that a last minute no show by the clinician is a frustrating experience, and we work to avoid those situations as much as possible. We want to make sure our customer service team can look into this for you. To protect your privacy, please email us directly at [email protected] with your name, phone number, and brief description of the issue. You should get a response within two business days. You can also reach out to your clinician directly for assistance.
I have been feeling like someone understands me with no judgment
Hello Manou, thank you for your kind words! We’re excited to support you on your path forward.
My therapist is very in touch with what I’m looking for in therapy. I highly recommend Beverly Word.
Hi there, we really appreciate you taking a moment to share your thoughts with us. We are so happy to hear about your positive experience with your therapist!
They did not inform me that my provider's contract was not being renewed. I found out from my provider at my last session. My child's provider started her on a new medication and left on vacation. My child had an allergic reaction and there were not other providers that specialize in the diagnosis of bipolar type 1 and was told to find help elsewhere until her provider returns from vacation.
Hi there, we're sorry to hear about this, especially when it comes to your child's safety and care. An allergic reaction with no specialist to step in, on top of finding out about a provider change at the last minute, points to real gaps we need to address. Please email us directly at [email protected] with your name, phone number, and brief description of the situation. We’ll work together to get you the right support.
All of the staff that I interacted with we're very kind but there wasn't a ton of helpful communication and a lot of my questions weren't directly answered. There is also some mistakes that were made by thriveworks that made my interactions a bit more difficult.
Hi Nichole, kindness matters, but that shouldn't be undercut by unanswered questions and mistakes on our end. We want to understand what happened and make it right. For privacy reasons, please reach out to us directly at [email protected] with your name, phone number, and a brief description of the issue. We'll look into your account and figure things out together.
Vivan is amazing! She makes me feel comfortable and heard. I often feel like I am chatting with a friend!
Hello AJ, we are absolutely thrilled to hear about the positive experience you’ve had with your therapist! We’re here to support you every step of the way.
Before you proceed with this company, always check what's covered and not covered because they will not inform you about additional charges beforehand
Hi Armando, we're sorry this wasn't made clear to you before charges came up. Knowing what's covered shouldn't be something clients have to piece together themselves. Please reach out to us directly at [email protected] with your name, phone number, and details of the issue. We’ll look into your account and work together from there.
It's ironic that a company whose mission is to support people's mental health has caused me so much unnecessary stress. I chose Thriveworks because their website listed a therapist as accepting my insurance. I booked the appointment based on that information. Two minutes after my therapy session had already started, I received an email saying the therapist was actually out of network and that I would be billed $240. By the time I saw the email, the session was over. I was never given the chance to make an informed decision before incurring that cost. I immediately disputed the charge and asked billing not to charge my card while the issue was being reviewed. Customer support said my case had been forwarded to a billing specialist. Billing never responded. Instead, Thriveworks charged my card anyway. The part that hurts the most is that I've been waiting over a year to start therapy. It took a lot to finally reach out for help, and what should have been a hopeful first step instead left me feeling misled, anxious, and distrustful. Mistakes happen. What matters is how a company responds to them. Unfortunately, my experience has been one of poor communication, disregard for a pending billing dispute, and a lack of accountability. I sincerely hope Thriveworks improves its insurance verification and billing practices. No one seeking mental health care should have to leave their very first appointment wondering whether they can trust the company that's supposed to be helping them.
Hi Becki, finding out mid-session that your therapist was out of network, after booking based on what our site showed, is a serious misstep on our part, and we're sorry it happened. We want to make sure this gets in front of the right people so you can get support and a resolution. For privacy reasons, please reach out to us directly at [email protected] with your name, phone number, and a brief description of the issue. We'll look into your account and figure things out together.
Scammers. I had 3 appointments this week where no one showed. 2 atleast the therapist contacted me & has no electricity. The 3rd called, there was a zoom issue, I called back with no way to get the practitioner directly, next, contacted customer service immediately during the appointment time. They were no help other than his email in which he never responded. They then without authorization charged my bank $135 no show fee though I was on the phone with them trying to connect during the appointment??? Like idk who runs this place but it screams scammers!
Hi Mary-Ashanti, we're sorry you had this experience. Being charged no-show fees for appointments where you waited and contacted us immediately is something we want to address as soon as possible. Please reach out to us directly at [email protected] with your name, phone number, and details of the issue. We’ll look into your account and work together from there.
Avoid Karen Jacobs-White, LPC at Thriveworks at all costs. She is a hyphenated liberal that does not believe in traditional marriages. I could have used a magic 8 ball and gotten better advice. Steven Hankinson
Hi there Steve, we're sorry your relationship with your counselor isn't as positive as we intended. Finding the right therapist for your circumstances can be tough sometimes, and we're here to support you as you're going through this process. If your current counselor isn't a good fit for you, give us a call or check out our website to see what other options are available for you in your area. If you need additional support, you can always reach out to us at [email protected] for more help
My provider is amazing! I have no issue with her at all. The reason I have a 4 is due to the business/customer service side. I have had several issues with them billing for visits either incorrectly or requesting/ taking payment without verifying my insurance coverage. I have 2 insurances and recently found out that my second insurance has been paying them, as well. When I call, it seems as though no one really understands how to rectify the discrepancies. I wish the billing practices were more consistent and that they had actually certified coding/billing contacts who we could speak with.
Hi there, we are glad to hear that you had a positive experience with your clinician but are sorry to read the rest of your review. Billing inconsistencies are something we take seriously, and we want to make sure the right people look into this for you. Please reach out to us directly at [email protected] with your name, phone number, and details of the issue. We’ll look into your account and work together from there.
Hi Tiffany, we really appreciate you taking a moment to share your thoughts with us. We’re grateful to be part of your journey.
Ms.Cuevas is very knowledgeable and positive.
Hello Messmer! Thank you for brightening our day with your kind review! We're so happy you had a great experience with your provider.
They double charged me. I called them the customer service rep called me a liar to my face lied about a supervisor they never came to the phone. She was veru rude. they stole my money I only had 1 family visit on 10/5/2025 I told her that I told her to please reach out to the Dr and she stated that was not her Job. The Dr was a family counseling session. which if she would have reviewed the billing like I did she would have seen that. I do not know how to reach the dr they are fraud and they lie i want my money back I never was with this DR for 2 hours.
Hi Shamika, a double charge is something we take seriously, and the way that call was handled makes this even more concerning. You deserved to be heard and helped, not dismissed. We'd like to make sure this gets looked into by the right people. For privacy reasons, please reach out to us directly at [email protected] with your name, phone number, and a brief description of the issue. We'll look into your account and figure things out together.
Hi LC! Thank you for brightening our day with your kind review! We really appreciate you taking a moment to share your thoughts with us.
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