therapist was great, billing not so much
My therapist was great. I validated that she was covered by my insurance prior to the appointments and Thriveworkds was filing. 15 months after my appointments I received a bill for over $700 that they would have just charged to my account if my credit card hadn't expired. Because of the delay in billing me, it's too late to file the insurance claims now, and Thriveworks expects me to pay the full cash price. I never would have schedule the appointments under these circumstances.
Hi BT. We are so sorry to read your review! We regret that our service didn’t meet your expectations, particularly around billing. Your experience matters deeply to us, and we appreciate your feedback, as it helps us make Thriveworks better for all our clients. We'd like to learn more about what's been going on. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at [email protected]. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there. We’re truly sorry you’ve had this experience and appreciate the chance to help.