Thriveworks (thriveworks.com) has a 1.9 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Legal Services & Government and its reputation is poor. 70% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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Patrick and Traci Paige · 1 review · Experienced 2026-04-07 ·
★★★★★
Would leave 0 stars if it were an…
Would leave 0 stars if it were an option!!
My husband scheduled online appointments and was initially charged $10, then only 2 appointments in they charge him $298.
The 3rd scheduled appointment, his lovely counselor, signs on to the Zoom call to let him know she broke her hand and could not do the session. She sends an email to re schedule and states she will not charge for their no session.
Thriveworks charged him $72 and when I called to dispute this charge for her cancelling, they refused to give the money back because she signed onto the zoom!!!!
Clearly she did so to get the money for the session she cancelled instead of sending an email to do so.
This place is a complete SCAM!!
Reply from Thriveworks2026-04-08
Hello Patrick and Traci, we're truly sorry to read your review and understand your frustration. Being charged for a session that your husband's counselor cancelled, especially after she communicated that there would be no charge, is something we want to look into right away. This is not the experience we want for our clients. We'd like to make sure this is reviewed ASAP. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at [email protected]. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there. We’re truly sorry you’ve had this experience and appreciate the chance to help.
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Nicholas Hannah · 2 reviews · Experienced 2026-04-01 ·
★★★★★
Privacy violations
They started sending me emails relating to scheduling details for a customer's account that had nothing to do with me. I don't even have an account with them. They included the customer's name and the therapist's name. When I notified them of this, instead of taking action immediately, they told me to email another address. I continued to receive emails about this customer's account. Honestly shocked that they could be so casual about something like this.
Reply from Thriveworks2026-04-10
Hello Nicholas. We've looked into your review internally and were able to confirm that your concern has been escalated to our Privacy team for further support. You can expect to hear from them in the next few days to help resolve this, but if you would like to reach out directly, you can contact our team at [email protected]. Thank you for reaching out and making us aware of this, we appreciate you sharing your experience.
I like the virtual sessions. Much less stress than traveling to meeting site.
I like my assigned therapist. She listens and seems to "get me".
I appreciate that sessions are covered by my insurance.
Reply from Thriveworks2026-04-03
Hi Melody! We really appreciate you taking a moment to share your thoughts with us. We're delighted that you had a positive experience with us.
The billing errors are absolutely ridiculous! The hell I’ve went through to get this mess resolved… how does one missed appointment with a fee of $100 end up being $775?!
Reply from Thriveworks2026-04-03
Hi Artu, we're so sorry to read your review. Our goal is always for clients to have a positive experience, and we're disheartened to learn about the frustrations you faced with billing. We'd like to learn more about what happened and see what we can do to make your situation better. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at [email protected]. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there. We're truly sorry for the trouble you've experienced and appreciate the opportunity to help!
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PG · 3 reviews · Experienced 2026-03-28 ·
★★★★★
Incompetence & abandonment of care
In Ca if a company is established with Medicare you signed a contract to accept my Medicare. You cannot deny me because i have a secondary insurance you do not accept. Your establishment started care, then after I made a connection with my therapist after weeks abruptly terminated my treatment. This is disgusting gross negligence and I've tried to get my urgent care started but I'm transferred all over the world and I'm extremely overwhelmed and very sick. Your agents are unfamiliar with ADA accommodations and need better training. They misquote laws and refused to allow me to speak to HR or Billing in US. They refused ADA Accommodation and told me that i would not be able to schedule with my Therapist if I chose to pay and have Medicare reimburse me which is what Medicare told me is an option but apparently your agent in the Philippines knows Medicare laws better than the Medicare establishment. Absolutely ridiculous and unfair business practices.
Reply from Thriveworks2026-03-30
Hi PG, we're truly sorry to hear about your experience. Having your care disrupted after forming a connection with your therapist is incredibly difficult, and we understand how overwhelming it must feel to be in the middle of this while managing your health. We take concerns involving insurance coverage, care continuity, and accommodation requests very seriously, and we want to make sure your experience is escalated to the right team for a thorough review. To protect your privacy and assist you better, please email us directly at [email protected] with your name, phone number, and details of the issue. We’ll review your account and work on a solution together. We appreciate the chance to help.
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KiLovely · 4 reviews · Experienced 2026-03-18 ·
★★★★★
Don't Do It
Don't Do It! I do not recommend this website! Please believe the negative reviews, because I am so upset I didn't bother to check. The services were going well until I had a problem. Customer service is absolutely USELESS! Google had me fooled. I had a very troubling experience with this business. I signed up for couples counseling with my boyfriend. According to their policy, canceling or rescheduling an appointment with less than 48 hours notice results in a $135 fee, effectively locking clients into attending scheduled sessions with no flexibility for unforeseen life events. I had experience a same-day breakup, which I could not cancel or reschedule right? So following the appointment, I emailed their customer service requesting to have the insurance claim adjusted and billed as an individual session. The least they could do right? While supporting me through my experience right!? WRONG! The therapist, who does see individual clients, was made aware of the breakup, as my boyfriend was not in attendance. I had followed up to explain what I was hoping to resolve for the billing, and he agreed without hesitation as he wanted to keep me on as a client.
He stated that he would wait for their corporate staff to follow up with him. I like him, but not the business he is apart of. So Despite the fact that the therapist is totally fine with this, their billing staff are still proceeding with charging my insurance for a full couples session, even though they have more than enough time to update the claim.
The customer service representative gave a lame response via email, after my second attempt through their website, stating that the session was still considered “related to a couples session,” which was clearly inaccurate since the session was conducted solely for me as that is where the focus was. When I followed up with a phone call, the second customer service rep could barely speak English and gave me misinformation, stating the company would contact the therapist to update the billing, and their claims are based on what the therapist submits. I then requested a call from a Supervisor, who tried to smooth things over without actually resolving the issue.
If they could treat me this way while I was in a vulnerable emotional state, save yourself the hassle and do not expect them to genuinely care about their clients. My first email was ignored, follow-ups didn’t fix anything, and corporate staff refused to correct the claim, which feels both unethical and exploitative.
This business clearly prioritizes collecting fees over genuinely supporting clients. BEWARE – you're forced into the appt, and should ANYTHING arise, there is nothing they will do to accommodate you while you're facing an emotional matter, and you could end up paying full price for a service you didn’t fully receive as well.
Reply from Thriveworks2026-03-30
Hi KiLovely, we want to thank you for reaching out and making us aware of this situation. A same-day breakup is exactly the kind of unforeseen life event that no one can plan for, and we understand how important it was to feel supported- not just in your session, but in the process that followed. We take concerns like yours seriously, and we want to make sure your experience is reviewed thoroughly and handled with the care it deserves. For privacy reasons and to best assist you, we kindly ask that you reach out to us directly at [email protected]. Please include your name, phone number, and a brief description of the issue, and we'll be happy to look into your account and figure things out together. We appreciate the chance to help.
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wayne morgan · 3 reviews · Experienced 2026-03-08 ·
★★★★★
Not what I expected
Video appointment which wasn't bad however when it came time to prescribe the medication things went south, I was very clear upfront that I needed a prescription refill as my doctor had retired and I was looking for them to take his place. After the appointment I was told the prescription could only be written in person and they don't have in person appointments. $400 for nothing. Go somewhere else.
Reply from Thriveworks2026-03-30
Hello Wayne, we're so sorry to read your review. Certain medications do require an in-person evaluation before a prescription can be written, and we understand how disappointing it is to learn that after the fact, especially when you were so clear about what you needed going in. We’d like the chance to learn more about your experience and see how we can improve moving forward. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at [email protected]. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there. We’re truly sorry you’ve had this experience and appreciate the chance to help.
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Kim · 4 reviews · Experienced 2026-03-23 ·
★★★★★
I met the provider at my scheduled time…
I met the provider at my scheduled time and I was putting my box in the car and she canceled the appointment and I received $135 charge I have insurance I was gonna go through my insurance. She couldn’t wait until I put my box in the car.
Reply from Thriveworks2026-03-23
Hello Kim, we want to thank you for reaching out and making us aware of this situation. The experience you've described with your appointment cancellation is not what we want for our clients. Your satisfaction means a lot to us, and we’d love to hear more about what’s been going on. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at [email protected]. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there. We're truly sorry for the trouble you've experienced and appreciate the opportunity to help!
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Miguel Diaz · 1 review · Experienced 2026-03-21 ·
★★★★★
Didn't communicate properly with…
Didn't communicate properly with insurance. As a result, I received constant harassment with threats dispite calling and explaining to them the situation. In addition, they illegally intended to charge my debit card for all the sections I received. I have to get rid of my debit card. Terrible!!
Reply from Thriveworks2026-03-23
Hi Miguel, we're truly sorry to hear about your experience. Providing exceptional care is our top priority, and proper communication and billing practices are a huge part of that. We genuinely care about our clients' satisfaction, and we're eager to understand your situation better. For privacy reasons and to best assist you, we kindly ask that you reach out to us directly at [email protected]. Please include your name, phone number, and a brief description of the issue, and we'll be happy to look into your account and figure things out together.
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Customer · 2 reviews · Experienced 2025-12-31 ·
★★★★★
Avoid this company at all costs
Avoid this company at all costs. They sent claims to my insurance company with incorrect billing information so the claims were denied. My insurance company spent 2 hours on the phone with both me and Thriveworks’s advising of the required corrections for reprocessing. Once they finally resubmitted the claims, insurance paid and I sent the updated EOBs as requested. It’s been almost 3 months and I’m still calling and emailing Thriveworks to refund the almost $400.00 overpayment they incorrectly debited from my bank account without an invoice so I was completely unaware. Please do your research on this company before receiving services. I’m on a call with them holding as I’m typing this and the associate is asking how much they owe me.….WHAT??
This is from Reddit :
Negative Experiences
• Billing and Insurance Issues: Many users have reported significant problems with billing and insurance. "Thriveworks is charging it's clients over $160/session and just a few searches indicate extremely worrisome billing practices aside from the ethical concerns that came up in the interview." "They are out of network with my insurance and kept trying to get me to get a referral from my primary doc, despite me being okay paying the out of network fee."
• High Fees and Membership Costs: Some clients were surprised by unexpected membership fees and high session costs. "When I signed up a few months ago, I was never told there was a membership fee, which I am now aware of."
• Poor Customer Service: Redditors have complained about unhelpful customer service. "Everytime I call them there saying it’s still processing by insurance and it’s the same lady.. what number do u call? Plz help it’s like worsening my anxiety (cuz I don’t have money for this)."
Reply from Thriveworks2026-03-20
Hi there, we're sorry your concerns have not been resolved yet. That's not the experience we want you to have, and we want to make this right. We're flagging your case internally to make sure someone follows up with you directly. In the meantime, please reply to your original email or reach out again at [email protected] so we can locate your case and make sure you hear back. Just make sure the email you use matches the one associated with your Thriveworks account. We appreciate your patience and are committed to resolving this.
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Angie A · 1 review · Experienced 2026-03-13 ·
★★★★★
Their issue caused me to go without my required medication
I have been using Thriveworks for over 2 years for mental health services through telehealth. I had seen my therapist every 3 months for 15 minutes to discuss my medication. This cost me $150 every 3 months just to get a prescription called in for Wellbutrin & Effexor. Thriveworks decided to stop taking my insurance and terminated their contract with my therapist (unbeknownst to me). Thriveworks cancelled my next appt without any notification or contacting me. When I called to see why my therapist cancelled, I was told they no longer accept my insurance therefore my therapist is no longer there. When I explained I needed to find another therapist but needed a week or two of my prescription called in so that I would not out, they refused to do so. Their "Manager" acted as though they could not care less. Their error caused me to go without medication that has made me physically ill for not taking it. It also causes suicidal thoughts due to the medication I am not taking because you are never supposed to stop this medication "cold turkey". Is this the type of medical provider you want?
Reply from Thriveworks2026-03-17
Hi Angie, thank you for reaching out and bringing this to our attention. We understand how stressful and overwhelming changes to insurance coverage and provider availability can be, especially when it comes to managing critical medications. We take concerns like yours very seriously and want to make sure you receive the support and care you deserve. To protect your privacy and help you more effectively, please email us directly at [email protected] with your name, phone number, and details of your concern, and our team will review and follow up with you promptly.If you are experiencing suicidal thoughts or feelings, please call 988 (Suicide & Crisis Lifeline) or go to your nearest emergency room. We appreciate you sharing your experience and look forward to connecting with you soon.
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Deli · 1 review · Experienced 2026-02-21 ·
★★★★★
Worst company to work for
Worst company to work for. Low pay and ridiculous rules. Providers should run away from this company.
Reply from Thriveworks2026-03-12
Hello Deli, thank you for sharing. We're committed to supporting our clinicians and staff. Compensation and workplace policies are things we take seriously and continually work to improve, and feedback like yours helps us do that. We appreciate you giving us your perspective, and wish you the very best in your next chapter.
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Cheri London · 1 review · Experienced 2026-03-08 ·
★★★★★
Zero Clinical Empathy and Predatory Cancellation Fees
CLASS ACTION LAWSUIT NEEDED... I will be speaking to an attorney as this looks to be a common practice. If you are experiencing a genuine crisis, do not use Thriveworks. Their system is designed to process data, not treat human beings. I attended a virtual session on time while in severe emotional distress and operating on less than two hours of sleep. Instead of exercising basic clinical empathy or crisis de-escalation, the therapist rigidly insisted on completing a standardized intake questionnaire. When I explained that I was in crisis to answer a lengthy checklist and just needed to speak with someone, the therapist stated this is not in-patient treatment and dismissively suggested I seek inpatient care, and abruptly ended the call.
To make matters worse, Thriveworks then charged me a $125 "Cancellation/Late Fee." I was present and on time for the entire duration of the call until their clinician terminated it. When I disputed the charge, management admitted via email that they used the late fee code simply because they couldn't bill my insurance for an incomplete intake. Punishing a patient who shows up in crisis with a fraudulent cancellation fee because your clinician lacks the emotional intelligence to pivot their script is peak corporate negligence. Avoid this clinic.
Reply from Thriveworks2026-03-12
Hi Cheri, this is the complete opposite of the experience we want anyone to have at Thriveworks! We take these kinds of claims seriously here, as we strive to offer the best care and want our clients to have a positive experience from start to finish. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at [email protected]. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there. We’re truly sorry you’ve had this experience and appreciate the chance to help.
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Jo · 2 reviews · Experienced 2026-03-07 ·
★★★★★
Need a credit card on file to book appointments, Even having Insurance.
I went to schedule my first Therapy appointment and made an online account. I added my insurance which was accepted, and mind you it covers everything. However when I went to book an appointment with a therapist I could not move forward unless I added a credit card. Confused, I called them and I was told that it was needed in case I missed the 48 hour cancellation deadline that I would be billed $135.00. I was shocked and of course I was told this after I gave my credit card number, but thankfully my bank where the card is from blocked them from adding it as they were flagged. The lady asked if I had additional cards to add, and I said no after feeling uncomfortable, and after reading the reviews I am 100% glad I listened to my gut feeling and will stay away.
A normal cancellation fee run $25-$50, so to charge vulnerable individuals $135.00 is crazy. I'll be looking elsewhere.
Reply from Thriveworks2026-03-10
Hi there Jo, we're sorry your experience didn't reflect the transparency we aim for. We recognize that our fee is higher than what some may expect, and we take seriously the responsibility to communicate it clearly upfront. We appreciate your feedback, and we'd like to learn more about what happened to see how we can improve moving forward. If you would like to share more about your experience, we kindly ask that you reach out to us directly at [email protected]. Please include your name, phone number, and a brief description of the issue, and we'll be happy to look into things further. We appreciate the chance to help.
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Lisa · 3 reviews · Experienced 2026-03-04 ·
★★★★★
Customer Service
God forbid you call the phone number of Thriveworks. The times I’ve called customer service they’re kind but they ramble on and onnnn and they do not get to the point. Most repeat their sentences and although most are knowledgeable it would be helpful if they got to the point of their statement once.
Reply from Thriveworks2026-03-05
Hi there Lisa, thank you for sharing more about your experience. Your satisfaction means a lot to us, and we’d like the chance to learn more about what happened and see how we can improve moving forward. To protect your privacy and assist you better, please email us directly at [email protected] with your name, phone number, and details of the issue. We’ll review your account and work on a solution together. Thank you for bringing this matter to our attention.
Truly the worst possible experience for mental health care. The first provider I saw through Thriveworks completely ghosted me with no warning and left me without my medications or any further direction. The second provider I saw was completely unprofessional. The first call we had violated HIPAA on multiple levels, especially when I could hear other adults and children in the same room as her during our psychiatry call. She also included me on an email that I was clearly not supposed to be on, where she was talking poorly of me and my character.
Reply from Thriveworks2026-03-05
Hello Macy, we are so sorry to read your review. This is not the experience anyone should have when seeking mental health care. The concerns you've raised, especially around your privacy, are serious, and we'd like the chance to look into things further and see how we can help. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at [email protected]. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there. We’re truly sorry you’ve had this experience and appreciate the chance to help.
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egc · 1 review · Experienced 2026-02-20 ·
★★★★★
POOR BILLING PRACTICES
While their customer service reps are courteous the calls are useless. They give ticket#'s that can't be tracked or pulled up . Their supervisors direct the reps to tell you to send emails to billing@thriveworks which is again useless. At this point , after being on hold on/off for over 40 min i will be reporting them to my States insurance dept , the BBB and the administrator of my HRA. They were paid twice for services rendered. once by the credit card they had us attach to the account and again by my HRA account.
The audacity to send a survey when they've done nothing to resolve the issue for over a 45days or more.
Reply from Thriveworks2026-02-23
Hello- thank you for bringing this to our attention. We understand how frustrating it can be when a billing concern goes unresolved, and we want to make sure this gets addressed properly. Please reach out to us directly at [email protected] with your name, phone number, and account details so we can escalate this and work toward a resolution as quickly as possible.
We appreciate your patience and take concerns like this seriously.
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Melanie F · 1 review · Experienced 2026-02-16 ·
★★★★★
NEVER use this company for therapy…
NEVER use this company for therapy services!!! They are a SCAM and nothing but money hungry and do not care about peoples mental well being or finances. They will charge your card weeks after an appointment without authorisation for what they say was services rendered a month ago and then try to blame your insurance company even though you don't deal with this issue with any other provider. DO NOT USE THIS COMPANY YOU WILL REGRET IT!!!
Reply from Thriveworks2026-02-25
Hi Melanie, we're sorry to read your review! We take these kinds of claims extremely seriously here, as we truly strive to offer the absolute best care and want our clients to have a positive experience from start to finish. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at [email protected]. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there.
I had a very disappointing experience with Thriveworks Rowlett and therapist Njideka Obi. I attended a full one‑hour consultation for grief and loss therapy for myself and my young child. After the session, it was clear she was not the right therapist for us, and I politely informed the office that I had selected another provider.
Even though I attended the appointment, they marked it as a no‑show and billed me $135. When I reached out, the office refused to correct the mistake. They also did not seem to understand that a minor child should not be introduced to a therapist until the parent has confirmed the therapist is appropriate.
This was an unprofessional and frustrating experience, and I cannot recommend this location based on how they handled both the session and the billing.
Reply from Thriveworks2026-02-19
Hi there Raeeza, we’re very sorry to hear about your experience and appreciate you bringing this to our attention. The billing concerns and unwanted outreach you've described are not the experience we want any client or family to have, and we're eager to understand the situation better. For privacy reasons and to best assist you, we kindly ask that you reach out to us directly at [email protected]. Please include your name, phone number, and a brief description of the issue, and we'll be happy to look into your account and work on a solution together. We appreciate the chance to help.
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Sam · 1 review · Experienced 2026-02-04 ·
★★★★★
"Corporate over Care; Profit over People:" A Thriveworks Experience
I had horrible experiences as a patient of Thriveworks (NOT BBB accredited) and I don’t recommend them- at all to anyone! This included multiple severe billing issues, ruthless unresponsiveness, poor care, high turn-over of my providers, and questionable policies.
A major issue I'm having is the billing department's lack of transparency and poor communication. I am experiencing this in regard to my unresolved coding case that Thriveworks opened all the way back in October 2025. I disputed that I was billed for extra add-on codes (totaling an estimated $1,085 for reference) because I feel it's outright evident that their codes do not fit the nature of the appointments. It is now 4 months later, I still have no form of resolution (or any answers), even though I was told this case was "internally escalated" long ago.
I have to pull teeth to even get a poor-quality response. For example, they completely ignored all of my emails for a whole entire month. The rare times they do answer, they read from an obvious script, and give many inconsistencies, evasive answers, and excuses. To this day, none of my questions have been answered and I still was not put in touch with relevant supervisor, despite many attempts.
In addition, multiple providers left abruptly, forcing me to start anew, which was daunting, unhelpful, and unproductive to my care. Worse, when my provider left, they mandated I redo my in-intake, when I already had a recent one on file!! But with the abruptness of my providers departure from Thriveworks, I could not successfully switch practices before needing refills. So, I did the mandated “in-take,” and was billed $300.00 for it…Apparently, I was charged as self-pay for this, despite my in-network insurance on file not changing. Although, was refunded for this, all these billing issues and errors raise serious concerns for me.
Most importantly, I found the care to be unimpressive, surface-level, and generalized. I was assigned someone “specialized” in what I needed, but it was not evident and was unhelpful.
I also thought the $135.00 cancellation penalty to be excessive, especially with the frustrating double standard, as my provider has canceled on me last minute before, but patients are required 48-hour notice.
In my opinion, their incompetencies, their billing practices, and the many negative complaints & reviews found outside of google (like on the BBB), unfortunately, seem to be aligned with a "profit over people" & "corporate over care" set of company values. Sad when patients are seeking actual treatment.
SHAME! : (
PS: they don't answer the support email address they give it here, it is just for show (I've tried a few times)....
Reply from Thriveworks2026-02-09
Hello Sam, we’re truly sorry for the frustration and stress you’ve described, especially around billing transparency, communication gaps, and provider transitions. This is not the experience we want anyone to have. We understand how disheartening it is to feel unheard, particularly when you’ve been seeking clarity and continuity of care for months. We’d really like the opportunity to look into this further and work toward a resolution. If you’re willing, please contact us again at [email protected], and we can assist in properly escalating this and working toward a meaningful resolution.
