TopCashback USA

Hi Jay, Thank you for sharing your feedback. We're sorry to hear about your experience and understand why you'd be disappointed, especially after taking the time to submit a Missing Cash Back claim. Our team works hard to investigate these situations and advocate for our members when Cash Back doesn't track as expected. While we did review your claim with the merchant, the final decision on Cash Back eligibility ultimately rests with the retailer, and unfortunately we're unable to override their determination when a claim is declined. We also appreciate your comparison to other Cash Back providers. Every Cash Back transaction is unique, and approval decisions are made by the individual merchant rather than the Cash Back site itself. While we're glad you've had positive experiences elsewhere, we'd welcome the opportunity to review your case again and make sure nothing has been missed. Please reach out to me at [email protected], and we'll be happy to take another look. We value your membership and would like the chance to restore your confidence in our service. Best, Erica

Hi Chan, Thank you for taking the time to share your experience. We're sorry to hear about the concerns regarding your account and understand how frustrating this situation must be. Our Quality Team is responsible for reviewing and, when necessary, closing accounts based on activity patterns. However, if an account was closed in error, we're always happy to review the circumstances and make corrections where appropriate. We encourage you to contact us directly at [email protected] so we can investigate your account and provide more specific information regarding its status. Regarding the TicketSmarter purchases, we understand that the cancellations were outside of your control. However, Cash Back can only be awarded on completed and eligible transactions. If an event does not occur and the ticket purchase is canceled and refunded, the associated Cash Back is typically not eligible and will be declined, regardless of the reason for the cancellation. That said, we'd be happy to review your account history and the circumstances surrounding the account closure. Please email us at [email protected], and our team will work with you to determine whether any action is needed. We appreciate your patience and look forward to assisting you. Best, Erica

Hi there, We're sorry to hear about your experience. We want to clarify that TopCashback is not a scam. We've been paying real Cash Back to millions of members for 20 years. Our Quality Team may occasionally close accounts when activity triggers a review or appears to breach our terms and conditions. However, these decisions are made to protect both our members and our partners, and if an account has been closed in error, we're always happy to investigate and reverse the decision where appropriate. If you believe your account was closed mistakenly, please contact us at [email protected] with your account details so we can review the situation further. We understand your frustration and would welcome the opportunity to look into this for you. Best, Erica

Hi Karen, We're sorry to hear you're having trouble accessing your Walmart gift card. It sounds like the system may be getting stuck on the security verification step when you try to view the card details. Please reach out to me at [email protected] so we can take a closer look at your account and help resolve this for you as quickly as possible. Be sure to include your TopCashback username and any screenshots of the issue if available. We appreciate your patience and look forward to helping you get this sorted out! Best, Erica

Hi Julia, We are so glad to hear you've had a consistently positive experience with us over the years. We appreciate your kind words! Best, Erica :)

Hi GiGi, We're so glad to hear you generally receive your Cash Back and find cashing out to PayPal easy! We appreciate your feedback regarding store choices. We are always working to improve our services. Please feel free to reach out to us if you need assistance! Best, Erica :)

Hi Alexander, We're so happy to hear you find our Cash Back offers and retailer selection to be the best! Thank you for sharing your positive experience. Best, Erica

Hi Bowen, We're so glad you've had a consistently positive experience with our Cash Back app over the past year! Thank you for your kind words. Best, Erica :)

Hi there, We are so happy to hear you're enjoying our easy and quick payouts! Thank you for recommending us. Best, Erica :)

Hi Michele, We are so pleased to hear you found the ACH transfer process simple, easy and convenient. Thank you for sharing your positive experience! Best, Erica :)

Hi Joseph, We're happy to hear you appreciate our Cash Back offers and flexible payment choices. Thanks for the review! Best, Erica :)

Hi RK, We're so happy to hear you regularly use our service and appreciate the excellent rates and customer service we offer. Thank you for your wonderful recommendation! Best, Erica :)

Hi there, Thanks for the review! We're happy to hear you find TopCashback reliable and consistent. If there's anything we can do to bump your experience to 5 stars, please let us know! Best, Erica