TopCashback USA

Hi there, We're sorry to hear about your experience and understand why this has been so frustrating, especially with a higher-value Cash Back purchase. We want to assure you that TopCashback is committed to paying eligible Cash Back, regardless of the amount, once it has been validated by the retailer. We'd like the opportunity to review what happened with your transaction. Please email us at [email protected] with your account details, and we'll investigate your case and do everything we can to help resolve it. Best, Erica

Hi Vivian, We're happy to hear you've had success cashing out your Cash Back! If there's anything we can do to bump your experience to 5 stars, please let us know. Best, Erica

Hi Betty, Thanks for the kind words! We're happy to hear you find TopCashback easy to use and are enjoying our competitive Cash Back rates. While we don't have checks as a cash out option, you do have over 40 different options to choose from including PayPal, Venmo and ACH Bank Transfer. If you have any questions regarding payment methods or anything TopCashback related, please feel free to reach out! Best, Erica

Hi Kristen, Thank you for sharing your feedback. We understand it can be concerning when Cash Back remains pending for longer than expected. Cash Back is typically confirmed once the retailer has verified the purchase and approved the commission, and unfortunately, this timeline can vary significantly between retailers. If your order was confirmed by the retailer over a month ago and your Cash Back still hasn't progressed, we'd be happy to take a closer look. Please feel free to email us at [email protected] with your order details, and our team can investigate further. We appreciate your patience and thank you for choosing TopCashback. Best, Erica

Hi Mouli, Thanks for the kind review! We're happy to hear you've had a positive experience with tracking and receiving Cash Back. If there's anything we can do to bump your experience to 5 stars please let us know! Best, Erica

Hi Marina, Thanks for your feedback! We're glad you're enjoying the app overall. We understand that waiting for Cash Back can be frustrating. Cash Back timing depends on when the retailer confirms your purchase, which can vary from one retailer to another. We appreciate your patience, and we're always working to make the process as smooth as possible. Best, Erica

Hi Auroran, Thank you for updating your review. We're pleased we were able to review your concerns and work with you toward a resolution. We understand how frustrating it can be when an order is canceled unexpectedly, particularly when you've taken the necessary steps to complete a replacement purchase. We also appreciate your feedback regarding our support options. While our Help Center and ticketing system are designed to address the vast majority of member inquiries, we recognize that some situations require additional review. We're always looking at ways to improve the support experience and ensure members can get assistance when they need it. Thank you for bringing this matter to our attention and for giving us the opportunity to assist. Best, Erica

Hi there, Thank you for taking the time to share your experience. We understand how frustrating it must be to have your account suspended, especially when you've invested significant time creating content and building an audience. Please be assured that account reviews and suspensions are never taken lightly. Our Quality Team investigates accounts when activity triggers our security and compliance checks, and these reviews are designed to protect both our members and our platform. We appreciate that you've already provided additional information and documentation regarding your YouTube traffic and referrals. As we cannot discuss account-specific details publicly, we encourage you to contact our Quality Team directly at [email protected] if you have not already done so, or to follow up with any additional information that may assist their review. You are also welcome to reach out to our Customer Care team at [email protected], and we'll be happy to help ensure your concerns are directed to the appropriate department. We appreciate your patience while your case is being reviewed. Best, Erica

Hi there, I'm sorry to hear you are having this experience. Please send me an email to [email protected] and I'd be happy to assist you further. Best, Erica