Traveloka is Southeast Asia’s premier travel platform, providing customers with seamless access to a diverse range of transport, accommodation, and travel activities. Whether you're booking flights, car rentals, or airport transfers, Traveloka has you covered. Our extensive inventory features millions of Southeast Asia's finest accommodation options, from hotels and apartments to guest houses, homestays, resorts, and villas. Plus, Traveloka makes it easy to explore local attractions, offering everything from theme parks and museums to day tours and more, ensuring you get the most out of your travel experience.
Most reviewers were let down by their experience overall. Many people experienced frustrating issues with unexpected price increases that occurred right after entering their details during the booking process. Consumer support was widely described as unhelpful and difficult to reach when trying to resolve urgent problems or handle cancellations. Travelers also noted that refund requests were frequently rejected or delayed for months without clear explanations.
Some people were satisfied with lower prices compared to other platforms and fast ticket delivery for their trips. A few customers also mentioned having smooth interactions when their bookings went according to plan without any complications.
The worst business model I have ever experienced!
I paid €817.24 for my booking, and I still haven't received my e-ticket.
Your app says that ticket issuance may take up to 2 hours, but when I contacted Customer Service, I was told that I need to wait up to 72 hours. 😡
Seriously? Three days to issue a flight ticket?
Look at your competitors. Most of them issue tickets within minutes. That's how you build customer trust. But in 2026, Traveloka apparently needs 72 hours just to issue a ticket after taking €817 from a customer.
This is absolutely ridiculous.
Your website advertises attractive prices, but apparently those prices are not actually secured or available when customers book. You show the customer a great price, take the payment, and THEN start searching for or negotiating the actual fare with the airline?
Is that why you need 72 hours to issue a ticket?
If that's how your business model works, it's a joke.
I paid €817, not €8. I need my ticket. I need confirmation that my flight is secured. I cannot simply sit and wait for three days while the price of flights can increase or seats can disappear.
And here's the biggest problem:
You tell me to wait up to 72 hours. But what happens if, after 72 hours, you tell me that you couldn't issue the ticket?
By then, the fare I originally booked may no longer be available. The flight could become more expensive, or there may not even be seats left.
Who is responsible for that?
Will Traveloka pay the difference if I have to buy a much more expensive ticket because you failed to issue the ticket on time?
Of course not.
You take my money immediately, but apparently I have to wait three days to find out whether you can actually provide what I paid for.
This is one of the worst booking experiences and policies I have ever encountered.
And your Customer Service is not much better. You promise that someone will reply within 2 hours, but of course, no one has replied to me.
And YES — after paying €817, more than half a day has already passed, and I STILL HAVE NO E-TICKET.
WHERE IS MY TICKET, TRAVELOKA????
SSUE MY TICKET NOW OR REFUND MY €817 IMMEDIATELY. I PAID YOU FOR A FLIGHT TICKET, NOT FOR 72 HOURS OF WAITING AND UNCERTAINTY.
It's a scam it's appen Often when you book, the computer books you on the wrong date, and then they refuse to admit their mistake and charge you double. This has happened to me twice without a refund. In addition he will answer you in Indonesia language I do not recommend them and I will never use traveloka anymore I'm done with,,💩💩💩🤬🤬🤬
Do not use this company. I booked two expensive train tickets and wanted to cancel. They told me I could receive a refund from a Malaysian partner which booked the tickets. The Malaysian partner did not book them and Yraveloka did not know this. This went one for 2 days trying to get a resolution until the ticket time had expired. This company doesn't know what it's various parts are doing. Do not use them.
Refused to cancel, change or credit my flight . Non helpful ,AI response. Will never shop here again. Lost my full flight cost and have to rebook elsewhere. Horrible company , i hope you go broke , but with all the money you oviiously steal from customers you have a great husiness. Never again will i purchase through you.
Do not use this app for your travels. Zero accountability for service failures. Spoilt aircon at my booked accommodation, and the owner said they can't do anything to resolve it. Summer season and it was not possible to sleep at night, so I had to check out early to avoid suffocating in a sauna. Sought help from Traveloka to process refund for the accomodation, be it full or partial. Was told their partnership policy with their accommodation partners can't ensure accountability for such issues. They are basically at the mercy of their partners instead of in control. Their partnership legal terms are not able to protect their customers from failed services. Traveloka will simply say they can't enforce any service recovery from their partners. You will just have to accept that you paid for a poor experience.
My flight was rescheduled, however a lot of excuses from Traveloka even I have fulfil the conditions of refund. Yet the customer service number is AI agent, could not be reachable. I have to call to the airline to confirm if I can get refund for my flight and also chat to livechat in order to get supporting documents to support my refund.
Very poor customer support after purchase
My experience with Traveloka was extremely disappointing. After purchasing, it became almost impossible to speak with a real agent or get proper human support when I needed help.
The company seems very inflexible, even with small changes caused by urgent or medical situations. Instead of trying to understand the customer’s circumstances, the process felt cold, automatic, and unhelpful.
For a travel company, emergencies and unexpected situations can happen, and customers should be able to receive fast and reasonable assistance. Unfortunately, Traveloka made everything harder and more stressful.
I would not recommend Traveloka to anyone who may need reliable customer support after booking.
Thankfully I haven't had the displeasure of actually managing a booking through this company, but even their booking process is deceptive and frustrating. I have been using sky scanner to try and book some flights for our family on a tight budget. But Traveloka's prices have skewed results on multiple occasions, looking like great deals until you get to the payment page (after having entered everyone's personal details) and then suddenly the price has inexplicably doubled.
ya please dont even bother to book with them Tell me to wait 30 mins each time when they will ctc the airline for a quota for my reschedule fligt and 5 times I paid already tell me airline increase price when the system keep reflecting same amount for same flight same timing. wasted 2 days of my time. dont even bother with the useless customer service all they do is just blame the airline but their response take 2 hours obviously as more time pass the price will also increase right? honestly not even 1 star i give them 0 star pls
Misleading price, I wouldn’t recommend! Price displayed $127 pp , so I did 3 passengers which leads up to $379 for 3 pp , entered details, continued to pay and it popped up saying “ Total price has been updated from
AUŞ379 to AU$1,458. Please check the price details before you proceed.”
Competitive for trips to Indonesia; UI could use some work
Bought tickets to Jakarta last October and Batam ferry tickets in January this year -- pretty competitive prices and generous coupons at the start of each month. The UI however could use some improvement (e.g. not assorted in alphabetical order for the country of residence etc.)
Terrible, after being busy for 2 years for a refund I still have nothing... So the simple flight from KL to Lombok cost me 15 million but hey, nobody cares at customers service, just another indo scam company...
Bought a premium economy class back from China to Singapore ,airplane change aircraft that does not have premium economy and change us to economy and cannot get back the access over paid , stupid company
Traveloka gave the lowest price for a room type among several platforms for a hotel booking. We booked it and at check-in we were told it was for another room type and we were told to pay more if we wanted the room type we booked on Traveloka. Hotel did not receive the exact room type info from Traveloka. Traveloka acknowledged the issue but could not resolve. I asked around and was told this happened several times. It seems Traveloka lowered their price to scam the customer to book through them, then customer will be at a situation to settle the extra payment at check in.
I was trying to book a wheelchair but they denied it. They said I have to talk to the airline. Which I did. Not to mention, that that was a very bad experience as well. But, other plattforms such as trip.com do the wheelchair request themselves. They perceive themselves as a travel agency. With traveloka you talk to a chatbot, maybe a human, but no help
Traveloka did not tell me my flight was cancelled. I only found out when I arrived at the airport. Staff at the airport showed me that the airline had notified Traveloka in a timely manner. Traveloka staff lied to me and blamed the airline. Traveloka did not offer a refund until hours after the flight was intended to depart. Traveloka staff refused to assist with emergency accomodation caused by this screw up. Terrible experience, left two hundred dollars in debt, have been unable to get home, and have been repeatedly lied to. UNTRUSTWORTHY BOOKING SERVICE.
cancel flight got refund with travel credit ? what the heck is travel credit ? you turn my cash into your credit ? redeem credit is so hustle, all kind of error, no human CS for support. This service is a joke please dont use
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