Traveloka is Southeast Asia’s premier travel platform, providing customers with seamless access to a diverse range of transport, accommodation, and travel activities. Whether you're booking flights, car rentals, or airport transfers, Traveloka has you covered. Our extensive inventory features millions of Southeast Asia's finest accommodation options, from hotels and apartments to guest houses, homestays, resorts, and villas. Plus, Traveloka makes it easy to explore local attractions, offering everything from theme parks and museums to day tours and more, ensuring you get the most out of your travel experience.
Most reviewers were let down by their experience overall. Many people experienced frustrating issues with unexpected price increases that occurred right after entering their details during the booking process. Consumer support was widely described as unhelpful and difficult to reach when trying to resolve urgent problems or handle cancellations. Travelers also noted that refund requests were frequently rejected or delayed for months without clear explanations.
Some people were satisfied with lower prices compared to other platforms and fast ticket delivery for their trips. A few customers also mentioned having smooth interactions when their bookings went according to plan without any complications.
Terrible service and platform delivery. Couldn’t even manage or access my own booking and contacted the service team twice and they were no help whatsoever. Kept telling me the exact same thing I was telling them and was no help to resolve my problem. Ended up having to go directly through the airline which I should’ve done in the first place. Honestly would like a refund as compensation because it’s ridiculous but whatever. Do not book through Traveloka and book directly with your airlines. Their whole website and servicing feels like a scam.
This is the worst travel app out there. We bought 4 tickets to USJ and 2 of them couldn’t be used. We were already in front of the gate so we had to buy new tickets for our kids since their tickets couldn’t be used. The customer service was slow and practically non existence. After many phone call and emails they finally said they will refund the 2 tickets that could not be used and give a compensation of $10. What a joke!
Avoid this travel app at all cost! It’s the worst app and with the worst customer service ever!
Traveloka: I hope you read this.
I rarely leave negative reviews, but I feel it’s important to share my experience so that others can make an informed decision before booking with Traveloka.
I booked a family trip to Japan for myself, my wife, my daughter and my elderly mother. Shortly after the booking was confirmed, I discovered that my mother’s return date was different from the rest of our family’s itinerary.
I reported the issue to Traveloka within an hour of ticket issuance.
To this day, it has never been conclusively established whether the different return date resulted from an incorrect selection during booking or another issue during the booking process. My family’s other bookings all reflected the intended return date of 7 November, which was why I genuinely believed my mother’s booking was also meant to be on the same itinerary.
From the very beginning, I made it clear that I was not asking for a free change. I repeatedly informed Traveloka that I was prepared to pay any reasonable fare difference, rescheduling fee or additional charges if necessary. My only request was for Traveloka to genuinely negotiate with the airline for a one-time goodwill exception.
Unfortunately, the experience that followed was extremely frustrating.
Over several days, I received different explanations from different customer service representatives. At one point I was informed that the airline had already been contacted. When I checked with the airline directly, they informed me that they had not received any request from the travel agency at that time. Later, I was given another explanation regarding the escalation. As a customer, it became very difficult to understand what had actually been done and where my case truly stood.
Because of the uncertainty, I even travelled personally to Traveloka Singapore’s office to seek assistance. Only after speaking directly with a staff member there did my case receive another review and a fresh submission to the airline.
I appreciate the staff member who personally took ownership of my case and continued communicating with me. She was professional, empathetic and genuinely tried to help. Unfortunately, the overall process leading up to that point had already been stressful and exhausting.
What concerns me most is that while the case remained pending, ticket prices continued increasing. Every day of waiting meant there was a greater risk that the flight would become significantly more expensive or even sell out completely, leaving my elderly mother unable to return home together with the rest of our family.
I fully understand that airlines have fare rules and that not every request can be approved. My disappointment is not simply because the request has not yet been approved. It is because of the inconsistent communication, the prolonged handling of the case, and the uncertainty throughout the entire process.
I sincerely hope Traveloka reviews and improves its escalation process, communication between teams, and transparency when handling exceptional cases. Customers deserve clear, consistent updates, especially when they are making every effort to work towards a reasonable solution.
This is why I don't trust influencers. They give discount codes just to get a ahare of the profit. Looked into traveloka to book a cruise. Only contact was via WhatsApp. First he/she tells me disney adventure has NO rooms for 6. When I tell them the room I want clearly states it fits 6, he/she changes the narrative and says they don't have any that fits 6. Clearly, they just don't know what they are talking about. Don't trust yoir hard earn vacation money on this company.
I booked flights by AirAsia with Tara Riverside Bangkok its separate booking not Flight+Hotel. Its Non-Refundable and I am fully understood BUT AirAsia change the flight from DIRECT from Jakarta to Bangkok instead they 'add' a stop over in KL for 2 hours also on the way back and its mess up my following connections etc so I asked Traveloka as they are a big company if they can 'pull some string' to get my hotel's booking cancelled so I can then reject AirAsia's new scheduling. At the end Traveloka said hotel refuses. Sometime I even wonder if Traveloka even tried. And the Bangkok booking were like 2 months from the last 2 weeks, meaning its not even last minute cancellation, as an ex-hotelier, we do accept non-cancelation DUE to its all connected with the flights changes by the airline are all connected. So we are very dissapointed. Time to go across Tiket.com or Trip.com. Goodbye Traveloka.
We booked an airport transfer from our hotel in Solo to Yogyakarta International Airport. Unfortunately, the driver didn't follow the map correctly, sending us toward Boyolali instead of the airport. We ended up arriving right at boarding time. While the driver was polite and apologized—and I understand people make mistakes—my issue is with the app. When I tried to leave a review on Traveloka, the booking miraculously disappeared, and a notification popped up saying, "Sorry, access to this page is restricted." Traveloka, shame on you for allowing this to happen to hide bad experiences.
The worst of all. I charged a membership and try to cancel it 10 days later, and you know what? They disabled the ink to manage subscription! I wrote to them and nobody answered. 20 days later they charged me 99euros as monthly subscription!!!!! Can you even believe it! And managing subscription is still not possible!!!!!
Traveloka sent me the flight info of someone with my name, despite never using their company. I contacted their customer service only for them to insist on me making an account and giving them personal info to resolve the problem. When I declined they began referring to me using my brothers name (info I had not given them). I triple checked that I was in contact with the actually company as all the behavior seemed like a scammer. I honestly believe this company is just phishing for info from potential customers. I reccomend using any other airline as I can only imagine how awful of an experience you would have if you actually purchased tickets from them.
As a long time customer I was okay BUT the latest bookings I made (not a hotel+flights) that were changed by AirAsia (I bought the tickets thru Traveloka AND also the non-refundable hotel Bangkok from Traveloka). The flights first was a direct flight both way that were changed with a 2 hours 15 minutes stop over in Kuala Lumpur which completely mess up my others flight and I asked Traveloka hoping the Tara Riverside Hotel which is their 'partner' hotel could and would refund my bookings and at the end of the day Traveloka said they have contacted Tara Riverside and they refused to refund it.
With their simple answer: Its non-refundable, I am not dumb I know that its non refundable BUT I was hoping they were more understanding since MY FLIGHTS WERE CHANGED and I hope Tara Riverside would understand that as well AND GIVE AN EXCEPTION especially its another 2 months away (In 17/8 OUT 27/8). I am working at Hyatt and Mandarin and for sure there is a way to overide that subject to my flight changes that were beyond me because it was changed by AirAsia. I guess this is the last time I will deal with Traveloka and Tara Riverside Bangkok.
Nice operators to hide the shocking on-line web page service. Wasted five whole days n nights of my holiday trying to reschedule a flight which is promised as easy on their site. No reschedule was finalized and every step of th way there was a glitch in th computer programming for foreigners accounts. Horrible experience. Avoid avoid avoid.
Traveloka refusing to honor a fully paid booking for a family with young children in Hanoi (April 2027). Hotel claims Traveloka had a pricing error and is demanding cash at the door. Traveloka trying to force me to cancel instead of honoring the contract or relocating us. Booking ID: 1358738795. Requesting a senior manager to honor the contract.
Worst travel company on the net . I booked a flight with this mob of crooks and had to cancel due to rescheduling of my flight , one of the reasons for a refund was rescheduling of flight , so i asked for a full refund and was told after waiting six weeks ( after the flights had expired ) that i would not be getting any refund . Total crooks . DO NOT USE UNDER ANY CIRCUMSTANCE .
After 10 years using traveloka and almost a diamond member means nothing.. eventually a problem will arrise and you will be left holding a bag off Sh!t They made error in paper work and are unwilling to take responability.. now i am out 200$ because the details they gave me were wrong and the contact they gave took advantage off us and put us in a low quality place and demanded same money holding our passport details at ransom and they are unwilling to mediate or help.
I booked return ticket for one day business trip from KL to Jakarta. both of my flights got rescheduled by airline making my meeting impossible. i went to chat with your customer service. there was some ai, giving me links for reschedule, except on given links i couldnt reschedule because "reschedule period has ended". then ai kept repeating this nonsense question "Would you mind telling us what kind of problem you’re having?" even i explained everything already. then most funny thing happened. in the middle of our "conversation", ai messaged me that: "Traveloka SupportHi Jan Mateusz Busko! Thanks for reaching out. We’re a bit busier than usual today, so it may take us up to 2 hours to get back to you. We know your time is valuable and we truly appreciate your patience while we work to get to your request!" my flight was scheduled in 10 hours from this time, it was night, i had to sleep if i am to flight, so i said that it is urgent case. no reply. i asked few times, no reply. guess what, after 2 hours 40 minutes STILL NOONE REPLIED. so this is all about yours "we know your time is valuable" bullshit. you simply dont have any customer service, you just have weak ai agent unable to solve my issue and basically stopping conversation, because your AI was "a bit busier". after such experience i will remember never use your services again. joke company.
Extremely disapNo Accountability, No Evidence, No Resolutionpointing experience with…
Extremely disappointing experience with Traveloka. They claimed I agreed to a flight schedule change during a phone call that never happened. When I requested proof, including call records, the number contacted, and any recording or transcript, none were provided. Instead, I received repeated responses saying the case was being escalated.
A customer should not be told they consented to a change without verifiable evidence. The lack of transparency, accountability, and timely resolution caused significant stress, especially with my travel date approaching. I expected much better customer service and professionalism.
1. I bought 2 return tickets (4 single trips) via Traveloka on 26 Feb 2026, Malaysia ~ China.
2. Traveloka informed me the airline cancelled the tickets on 26 Mac 2026 (guess is due to Iran War).
3. I cancelled the tickets. And the refund is splited into 2 parts (Malaysia > China) & (China > Malaysia).
4. Traveloka told me the refund will be processed with 14 days.
5. I got the first part on refund almost immediately, 27 Mac.
6. However I didn't get the second part of refund even till 5 Apr.
7. I then started communicating with Traveloka and this started my disappointing experience with Traveloka.
8. Traveloka first asked me to submit again supporting documents which I have clearly given in my first inquiry (Traveloka by right should have keep all the documents and records generated by them in the first place). Then Traveloka said they could do nothing and asked me to wait for 90 days! (initially was told 14 days). I continued to prompt Traveloka to check with the airline. They still answered they could do nothing, but this time they asked me to wait for AT LEAST 90 days! An open ended deadline....
9. On 21 May, I took initiative to directly liaise with the airline, after collecting all infos & docs from me, the airline almost IMMEDIATELY processed the refund to Traveloka!
10. Thus all it needed was Traveloka did the same simple checking as I have done. But they didn't and kept delaying with open ended deadline. And I think these follow up is part of their responsibility as a Travel Agent.
Abysmal customer service. Missed my flight, so I contacted them for a refund on the airport tax, by which they already took out a small service fee. Fine, whatever, that's a given with third-party agencies. The thing is, by the time the refund reached my account, it got shaved down to a quarter of what was originally promised by this company, and the invoice just quoted the deduction as a "coupon" fee.
$11. That's how much Traveloka values over fulfilling their duties with customers and honoring the trust we put when we spend our hard-earned money on their services. That's how much they would rather have instead of ensuring that customers are paid their due amounts. If you'd rather sacrifice customers' trust to profit off of tiny amounts of money like this, instead of ensuring people will continue returning to use your services and contributing even larger profits to your business, then it tells me all I need to know about this company's value and moral code. Y'all are so greedy that you would eat up your own customers' AIRPORT TAX, which costs like a fraction of the daily profit you're already making off of scamming people out of cheap airplane tickets.
Honestly, the amount of money wasn't even that large to begin with, but for this massive company to do this is unspeakably disgusting. Reached out to their fanpage to ask about this and got no reply whatsoever, despite them still replying to my messages before. Not only are they greedy but they're also cowards.
Absolutely terrible customer experience.
I urgently requested a flight reschedule through the app. The system promised a response within 1 hour, but the confirmation only arrived at 5 AM the next day, demanding immediate payment or automatic cancellation.
Because of this unreasonable process, I missed the payment timing twice — and every single time the reschedule fee increased even more.
Customer support was basically useless:
- International hotline never answered
- Indonesian support just repeated “it depends” without offering any real help
Worst part is they also make cancellation extremely difficult, leaving customers trapped:
unable to reschedule properly, unable to cancel properly, and forced to lose money.
This honestly feels less like customer service and more like a system designed to collect extra fees from desperate travelers.
Never using Traveloka again.
impossible to unsubscribe from their spam mails! I used them one time and they now send me daily newsletters that i now 5 times tried to unsubscribe from and it confirms but doesnt do it. This is a shady business they run!!!
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