Amazing experience booking and changing…
Amazing experience booking and changing my flights.
关于 traveloka.com
数据更新- 网站
- traveloka.com
- 分类
- 旅游度假
- 所在地
- 新加坡
- 状态
- 待认证
- 近 12 个月
- 153 条评价
- 差评回复率
- 42%（88/209 条）
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商家自述
Traveloka is Southeast Asia’s premier travel platform, providing customers with seamless access to a diverse range of transport, accommodation, and travel activities. Whether you're booking flights, car rentals, or airport transfers, Traveloka has you covered. Our extensive inventory features millions of Southeast Asia's finest accommodation options, from hotels and apartments to guest houses, homestays, resorts, and villas. Plus, Traveloka makes it easy to explore local attractions, offering everything from theme parks and museums to day tours and more, ensuring you get the most out of your travel experience.
以上内容由商家自行提供，未经平台核实。traveloka.com靠谱吗？
traveloka.com（traveloka.com）在 OK.one 的综合评分为 2.7 分（满分 5 分），基于本站收录的 372 条用户评价，属于旅游度假分类，口碑较差。评价两极分化：42% 给出 4 星及以上，同时 54% 打了 1 星；商家回复了 42% 的差评；评价主要围绕价格、退款。数据最后更新于 2026-10-24。
评价综述
AI 生成Most reviewers were let down by their experience overall. Many people experienced frustrating issues with unexpected price increases that occurred right after entering their details during the booking process. Consumer support was widely described as unhelpful and difficult to reach when trying to resolve urgent problems or handle cancellations. Travelers also noted that refund requests were frequently rejected or delayed for months without clear explanations. Some people were satisfied with lower prices compared to other platforms and fast ticket delivery for their trips. A few customers also mentioned having smooth interactions when their bookings went according to plan without any complications.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Traveloka, dishonest,lying thieves
If I could give a lesser rating of Traveloka I would,gouging thieves, take my money, confirm booking 2 weeks before departure,only to be told the day before departure my booking is cancelled but I can pay 500 dollars more for a 100 dollars flight for business class, bastards!! I have to do it because I have 2 more connection flights,I will never use traveloka low brow bastard again and will use every means to dissuade anyone from using,bad bad form traveloka
Miss advertising and fraud
I overpaid because they advertised the refund will be 80% of the price. In reality they just refunded me £7.92 and it took 4 months to process £7.92 refund. Such a fraud. Miss advertising and no shame. The airline and the website are working together just to rob your bank account. This is my first time using this and I will never ever use it again. So is the airline, Air Asia. They have a lot of bad reputation and it was my fault trusting them. If I could give 0 star, I definitely would
Don’t use them
Don’t use them. Don’t sign up to anything. Don’t provide them with any contact details. I signed up for Traveloka while searching for last minute trip options for an interstate funeral. Never ended up using them. I’ve tried to unsubscribe to their constant newsletters since then, with no success. Their unsub process involves requesting to unsub on their site, and then clicking on a confirmation link in an email they send. A page flashes a message confirming that you’ve be unsubscribed. But it’s a lie. I repeated this process multiple times and their useless emails keep coming. Complained directly and they said they’d look into it. Also lies. So Traveloka is now being treated like any other hostile spam and will be reported to our gov spam reporting service for breaking AU laws about marketing.
AVOID This scam company at all costs
AVOID This scam company at all costs. My wife booked a flight from Thailand to Ireland recently and it ended up that they printed her name twice on the Ticket. Etiad refused to let her on the plane because of this. Went to change it on the app but it wouldn't let her. Had to buy another more expensive ticket. This company should not be able to operate.
Such a RIDICULOUS APP AND PLATFORM EVER…
Such a RIDICULOUS APP AND PLATFORM EVER THEY HAVE THE WORST SYSTEM TO BOOK ANYTHING HONESTLY AND THE STAFF WHEN YOU SHOW EVERY SINGLE PROOF THEY STILL REJECT YOUR CLAIM AND DO NOT ASSIST AT ALL EVEN WHEN YOU CANNOT LOGIN DUE TO THEIR SYSTEM ISSUE NEVER BOOK WITH THIS TERRIBLE SO CALLED CHEAP BOOKING PLATFORM
From System Bug to Support Disaster — How Traveloka Ruined My Booking
My experience with Traveloka has been extremely disappointing and frustrating. I reported a system error immediately after receiving an incorrectly issued voucher. The issue was clear from the start—I provided full screenshots and screen recordings showing that the platform did not allow age selection (“Per Pax”), yet the system automatically issued a child ticket in the backend. To make this absolutely clear, I even repeated the entire booking process and documented it step by step. I captured screenshots of each step, including the full screen showing that there is no option to select age. When clicking “Book,” the system directly proceeds to the payment page without any age selection. This clearly proves that the issue originates from the platform itself, not from user input. Despite this, support agents ignored the actual problem. Instead of verifying or reproducing the steps I shared, they kept responding based on backend data and repeated the same points. The case was passed around multiple times with no real ownership, no accountability, and no concrete solution. To be clear, I booked the activity just one day in advance. I am willing to pay a small additional fee if needed—not because it was my mistake, but simply to resolve the system error quickly instead of wasting time waiting. However, even with that flexibility, the issue was still not handled in time. Because of the slow, uncoordinated, and careless handling between Traveloka and their partner, the voucher ultimately became unusable within its validity window. This is not just poor customer service—it reflects deeper issues in both system design and support execution. A platform of this scale should not operate like this. Overall, this experience wasted my time, disrupted my trip, and left a very negative impression. I would seriously reconsider using Traveloka again.
Refund process is dragging
After reading the reviews I am really worried now. They have rescheduled my flight and I decided to cancel and ask for refund instead but I have been waiting for almost 2months. They keep pushing the responsibilities to the airline and said the refunds period is +-90 days ! I wonder if I should get CASE to assist on this. Can anyone give some advises?
Terrible
Terrible, terrible, terrible. I don’t even know where to start. I would give him a minus. They are quite arrogant and rude as well 48 hours constantly with them writing back-and-forth as they are the ones that stuffed my name up. They did not put my surname onto the ticket it was with Jetstar and One was with Virgin after 48 hours back-and-forth. I rang the airline themselves and they did it for me within two minutes but then they had the high to text me. Everything has been done and they were talking like they were the ones that did it. They did absolute nothing. They wanted to charge me money. The airlines did it for nothing for me because they saw that they stuffed up. After 48 hours nothing was done. I spoke to a guy. I did not swear I did not scream. I just said imagine that was your ticket and that happened to you. I was getting frustrated but I am never ever rude and he wanted to hang up on me and then I actually asked him. Why would you like to hang up that you’re not taking any tolerance have I sworn to you? He says no have I screamed with you? He says no so what’s the issue? If you can? I know they keep cheaper flights away but it’s not worth the hassle and frustration if something goes wrong they are not here to help. That’s all. I’m telling you if something is wrong they will not help.
Use Traveloka with caution
Use Traveloka with caution. Room listings are not accurately reflect the actual booking confirmed by the hotel. I booked a Gold Twin City View room (Wolo KL, Malaysia) based on Traveloka’s listing, but the hotel confirmed my reservation was actually a lower-category no-window room. This is a clear mismatch between what was advertised and what was booked. The handling of this issue has been unacceptable. There was no timely resolution, and I was instead asked to self-pay for an upgrade and submit a claim afterward—effectively shifting the cost, risk, and inconvenience to the customer. And Traveloka expect consumers to pay upfront for their platform’s mistake and still go through a claims process afterward? This is completely unacceptable. I was later offered a SGD 60 voucher and a refund, but this does not resolve the core issue. With less than 2 days before check-in, it is unreasonable to expect customers to find alternative accommodation at short notice, especially with likely price surges and limited availability. Key issues: • Misleading / inaccurate room listing • Hotel room booking does not match advertised room type • No direct accountability or immediate resolution • Unfair “pay first, claim later” process • Delayed handling close to check-in date This experience caused significant stress, inconvenience, and financial uncertainty. It raises serious concerns about Traveloka’s reliability and transparency. Do not rely solely on discounted listings—verify carefully before booking.
The worst for refund ticket and…
The worst for refund ticket and reschedule....they need more and more money from you....even refund for points....
Avoid this company at all cost
The airline cancelled my flight however because I booked through Traveloka, Traveloka seems to be holding onto the money and said they are still awaiting approval from the airline. But the airline said they had issued the refund for the cancellation. Traveloka has very bad customer service who just give standard copy and paste answers. Avoid this company. In another case, they took my money and did not issue tickets but when I contacted the airline the airline said Traveloka did not even have a booking with them with the confirmation number I gave. So who's lying?
I booked this flight specifically to…
I booked this flight specifically to attend a lesson in Kuala Lumpur, with a return timing that suited my schedule. However, the airline unilaterally changed the return flight to a much earlier time, which is completely unsuitable. I also discovered that the airline still has a flight available at the original timeslot I had booked, making this situation even more unreasonable. Despite this change being initiated by the airline, the ticket does not allow cancellation, there are no suitable alternative flight options provided, and I was initially asked to pay additional rescheduling and administrative fees. This is extremely unreasonable, as the change was not requested by me. I have spent considerable time and effort communicating through multiple emails, yet the outcome remains unsatisfactory. I am still being asked to accept an earlier flight, which would require me to leave my class 2–3 hours early just to make it to the airport. This defeats the entire purpose of my trip. Overall, this has been a very frustrating and disappointing experience. The handling of this situation by Traveloka lacks fairness and customer consideration, especially when the schedule change was beyond my control.
Very bad service.i pay alredy ticket…
Very bad service.i pay alredy ticket but heavent recieve any gmail for my side.so i lost my money.this app very scamm do with me next time i never ever use this app.trip.com very good service i suggest for everyone plz use trip .com.
Don't use this company
Don't use this company. We purchased Jetstar flights through Traveloka. Jetstar cancelled the flights and issued the voucher to Traveloka. We never received it. I chased the voucher for 2 years. I have recently received two coupons but every time I go to use it on their website according to their instructions it says error. I have been back and forth via email, chat and phone call. They all 'try' to assist but there is never any resolution. My last phone call answered the operator hung up on me and then another one she didn't respond at all and left the call silent. It might not be a scam but you'll get scammed either way!
Honest mixed review
Honest mixed review. I've used traveloka many times. We have gotten good deals - using coupon codes - that can't be found elsewhere (do your homework comparison!! It can be pricier too of course). Most of the time there is no issue with the bookings (ranging from flights to activities). However!!! Customer service is dreadful. The chat function is sooo slow (yes human not AI) and worse, slow and ineffective. We have reported a product listing (Go West Japan Kansai Wide-Area 5-Day Rail Pass + KINOSAKI MUST-VISITS PASS(3 days) that has a bug. Across phone / operating systems, there is an error that doesn't allow purchase. Reported 1 week ago and it is unresolved. Generic, template, unhelpful responses. You don't even know if your request is surfaced to the right people. You get the sense it'll NEVER be fixed.
Got scammed by Traveloka
Got scammed by Traveloka. Sold me tickets bought using another members mileage points they somehow stole. My ticket got cancelled the day before
Worst airline service ever
Worst airline service ever, had a flight cancelled and it’s been close to 90 days and still nothing. Email consistently without any reply, call up and on hold for 30 minutes only to get hung up on. AVOID!
Non-existent support on Traveloka
No one really answers your phone call though the hotline numbers are listed on their app. Tried multiple times today. The chat option sends you in circle using automation, while no real agent sits there to chat with you. If you file for refund or reschedule on the app, the app simply keeps extending the time by which a response can be expected. And finally it just cancels. E-mails are replied some time, some other time - they only send you first automated e-mail. They reply as per their convenience or not at all. No real SLA exists. Harrowing experience with Traveloka to say the least. All jazz, but only for booking. After that God forbid if you need any support of any type, it just doesn't exist. None. Zippo.
It is a realy bad company
It is a realy bad company. They advertise with low prices. Once you filled all data in and want to proceed paying the flight is "sold out". This is not an error, they do it to get you to their site and hoping you make a misstake.
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