Traveloka is Southeast Asia’s premier travel platform, providing customers with seamless access to a diverse range of transport, accommodation, and travel activities. Whether you're booking flights, car rentals, or airport transfers, Traveloka has you covered. Our extensive inventory features millions of Southeast Asia's finest accommodation options, from hotels and apartments to guest houses, homestays, resorts, and villas. Plus, Traveloka makes it easy to explore local attractions, offering everything from theme parks and museums to day tours and more, ensuring you get the most out of your travel experience.
以上内容由商家自行提供，未经平台核实。traveloka.com（traveloka.com）在 OK.one 的综合评分为 2.7 分（满分 5 分），基于本站收录的 372 条用户评价，属于旅游度假分类，口碑较差。评价两极分化：42% 给出 4 星及以上，同时 54% 打了 1 星；商家回复了 42% 的差评；评价主要围绕价格、退款。数据最后更新于 2026-10-24。
Most reviewers were let down by their experience overall. Many people experienced frustrating issues with unexpected price increases that occurred right after entering their details during the booking process. Consumer support was widely described as unhelpful and difficult to reach when trying to resolve urgent problems or handle cancellations. Travelers also noted that refund requests were frequently rejected or delayed for months without clear explanations. Some people were satisfied with lower prices compared to other platforms and fast ticket delivery for their trips. A few customers also mentioned having smooth interactions when their bookings went according to plan without any complications.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Never book flight from this company i booked a flight and paid through pay id and it still showing waiting for payment i tried to contact through online chat waited 2 hrs no response and emailed them still no response now only way to get my money back is to go through bank
No Customer Support, No Response for Weeks, Extremely Frustrating Experience! Extremely poor customer service experience with Traveloka. I have a booking (ID: 1299910063) for a Hanoi – Melbourne round trip and submitted a support request (#46971584) on March 2, 2026 regarding a refund or reschedule after my Australian visa was refused. Since then, I have received absolutely no response. What is most frustrating is that there is effectively NO way to contact Traveloka: - Live chat has completely ignored my requests for over three weeks - Their support email is no longer in operation (auto-reply says it was discontinued from March 11, 2025) - Calling their hotline does not connect me to an agent and only redirects me back to live chat Customers are left with no working support channel. I had to contact Vietnam Airlines and the ticketing agent myself, and they confirmed that any refund or reschedule must be processed by Traveloka. However, Traveloka has taken no action and provided zero updates. This is unacceptable for a time-sensitive issue involving international flight tickets. Very disappointed and frustrated.
I rarely write reviews, but this experience with Traveloka was too frustrating to ignore. I canceled my booking immediately and tried to do everything right. But instead of getting clear support, I was pushed back and forth between Traveloka and the airline, with no clear responsibility from either side. Even though part of the ticket was refundable, most of the money was deducted as “fees” without a transparent explanation. What’s most concerning is that Traveloka says they cannot guarantee the refund amount, even though they are the platform that received the payment. This kind of experience makes it very hard to trust the service. Please be cautious when booking flights through Traveloka.
I booked and paid for the fast track assistance service at Ho Chi Minh Airport through Travelooka, and I noticed on my credit card a few weeks later that they had cancelled it and refunded it. They did not send me any communication that they were going to cancel or had done so, nothing at all! If I hadn't noticed that cancellation I would've been at the airport and possibly missed my flight because I did not have the fast track voucher that I thought I had.. I also spent nearly an hour on the phone trying to figure out what had happened and I was disconnected and no one bothered to call me back even though they knew who I was and they had my details.. Appalling customer service! So BEWARE with this company. Not impressed.
It has been a complete nightmare dealing with these guy. My flight was reschedule by the airline and no longer aligns with my other flight booking. After 5 day, 20 emails and hours on the phone I've still not been able to rebook my flight to a time that suits. My advice is to use anyone other that Traveloka
I booked round trip tickets for a flight for 8 people from Jogjakarta to Karimunjawa. We are now stuck on Karimunjawa since the airline cancelled the return flight and does not have a new flight scheduled that we can reschedule. Traveloka says they've got our back. But what they really mean is they've got their hand in our back pocket. They tell us we get a full refund but apparently that means they will only give us 75% of what we paid. We didn't ask for the cancellation. What service fee does traveloka feel like they are entitled to keep when an airline cancels their (Traveloka's) customer's flight. Like always with traveloka, customer service is useless, and like anything in Indonesia, everything is always someone else's fault. The lack of responsibility is sickening but not at all surprising. I will never use traveloka again.
Correction name can’t process, traveloka ask me to refund. But it takes a long time to wait for. I pay 31miilon rupiah , just got refund 9million and have to buy new ticket. How could name correction just can do for 1 passenger, and 2 others can’t. This charge is too high . Very disappointed for this service . Please review again, i am strongly not recommended for purchase on traveloka. Ask airlines, it said the correction must be requested by traveloka, but traveloka said the correction depending on airline regulations and rejected for this request. But why do 1 passanger they approved. 2 passengers have to refund, these are correction name too. For traveloka and asiana airlines; you have bad sevices without any clearly explanation to customer.
Used Traveloka to book a hotel in Japan. I recieved no email from the hotel like I would on other booking sites but traveloka definitely charged me the 1 night rate. I'm not even sure if the hotel was aware we booked a room...We When we showed up at the hotel no one was there (it was closed at 7pm) and no one answered our calls. We were stranded in the rain at night with no hotel. They did not give us a refund or help us get a refund from the hotel. I would never use this site again and would instead use booking.com, agoda or literally any other site. If I could give zero stars I would.
We are incredibly sorry for this experience. Being stranded at night in the rain is unacceptable, and we want to make this right. Please provide us with your Booking ID so we can prioritize your refund and investigate why our support team failed you in that moment.
Tried to book a flight based on advertised price and made me enter all the passenger details first before a pop up message came up to say my flights are in high demand and increased it by almost double. Very dodgy, don't trust this website.
We sincerely apologize for the frustration. Flight prices fluctuate in real-time based on airline availability, and occasionally the price updates exactly as you are booking. We understand how disappointing this is after entering your details. We are constantly working to improve our real-time data sync to ensure the prices you see are as accurate as possible.
Do not use this platform please! Dishonest and unethical business and trade! If there’s something worse than Covid and influenza, it will be this app! Booked a flight ticket on their platform and the flight was cancelled. Traveloka was adamant that it wasn’t cancelled when the flight already could not be located on the airline website. Gave false information and asked me to check again 3 days before flight?! So I could purchase last minute ticket and they can generate more profits? Refund process will take 90 days and there is no guarantee that I will be getting the refund back despite the cancellation. USE TRIP.COM who is always so reliable and refunded me within 3 days! Not only that, Traveloka already pre-deducted rm15 as their “convenience fees” when they gave me nothing but trouble! For heavens sake, DO NOT use Traveloka. They do not care about their customers and consumers and they only want to generate and maximise their profits. Why do I need an agent like that when I have to do all the job TO TRAVELOKA - I HAVE ON 11.03.2026 PROVIDED MY BOOKING REFERENCE - TRAVELOKA BOOKING ID 1331401218 AS REQUESTED IN YOUR COMMENT BELOW. SO DONT DO THIS JUST FOR SHOW. I HAVE ALSO SENT AN EMAIL TO YOU ON 10.03.2026 which I’ll paste it here “ TAKE NOTICE THAT should you fail to respond and concede with this request within seven (7) days of this email, I shall proceed to (i) lodge a police report in Malaysia against you for fraud, misrepresentation and illegal trading of business in Malaysia (ii) file a complaint against you at Tribunal for Consumers Claim for unfair business practices in Malaysia (iii) as well as file a complaint to MCMC for platform accountability and misleading online platform practices; (iv) report your entity to Federation of Malaysian Consumers Association (v) file a complaint against you to Ministry of Domestic Trade and Cost of Living Complaint (vi) lastly, a civil proceeding against you in Malaysian Court WITHOUT ANY FURTHER REFERENCE TO YOU. ”
We hear your frustration and sincerely apologize for the stress this has caused. We want to look into the 'convenience fee' and the refund delay right away. Please provide us your Booking ID so our senior team can assist you and provide a clear status on your refund.
It’s the worst app for flights, was not able to get them on phone and app message. Only able to email! Use this site in your own risk, don’t trust their promotional rates
We sincerely apologize for the difficulty you’ve had reaching us. We want to ensure your concerns regarding our rates and your booking are addressed by a human representative immediately. Please email us at [email protected] with 'URGENT: Review Follow-up' in the subject line and include your Booking ID so we can prioritize your case and investigate the communication gap.
Booked a return flight from KL - Bangkok + hotel for RM2,700.00. The return flight is via MAS at 2pm from Bangkok. Other websites (Agoda, Trip.com) were also offering similar prices but since I’ve used Traveloka several times before without issues and the price was slightly cheaper, I decided to go with the package offered for RM2.7k. After booking and payment, Traveloka proceeds to email me and informed me that they would be cancelling my return flight as the flight is no longer available. Why advertise a flight that is not available? They then proceed to offer me a return flight at 5am from Bangkok which is absolutely unreasonable so I refused. I then informed them that I wanted a full refund as other websites are offering similar packages for a similar price. They refused and informed me that they would only refund my return flight. I insisted on a full refund again and they inform me that since the flight I booked is non-refundable, they cannot refund the entire package to me. I understand that if it’s my fault and I want to cancel the flight and hotel, then of course it’s non- refundable but since it’s their fault - it’s totally unbecoming for them to use this non-refundable policy against me. They then proceed to tell me that if I want a full refund, they are unable to do so but they can cancel the entire package and my money would be forfeited. They then informed me that they would only be able to refund RM200.00 which I disagreed. I checked their website and found that the same one way flight to Bangkok and the hotel is only RM2.1k. Which means they should refund me approximately RM600.00 but they refused. I then called their customer service to lodge a complaint but they refused to assist despite me explaining how unfair this entire process is. The customer service operator was not pleasant or helpful and told me to just email them. Since there was no solution and the only option was either a 5am flight or RM200.00, I took the RM200.00 refund. I then had to purchase a new return flight for RM800.00. Total cost incurred is now RM3.3k - far more than any other platforms. All of this happened at 11.30pm at night which is more distressful. What’s even worse is that the return flight is actually available on MAS website for a significantly higher price. So what Traveloka did was advertise a MAS flight at a low price and then they realised it was too low so they lied to me and said the flight is not available and refused to issue a ticket for it. Horrible experience tainted with dishonestly and misrepresentation. Solutions provided were terrible and no empathy for the amount of money wasted and the distress caused. Never again will I book through Traveloka.
We sincerely apologize for the distress and financial loss this has caused. It is never our intention to misrepresent flight availability, and we understand why a 5 AM flight was an unacceptable alternative. We would like to re-examine your case, specifically regarding the refund discrepancy and the 'non-refundable' status of a package that was altered by us. Please provide your Booking ID so we can have a senior manager review this matter.
If I could give 0 I wouldn’t hesitate… If you have a travel option that is more expensive then take it. It isn’t worth giving these incompetent useless people your money! I tried to move a flight back a day. And it took over 20 days to even get close to a resolution. How can a workplace take that long! An absolute farce of a business. Never ever ever again would I even look at one of their offers…
We are incredibly sorry for the 20-day delay and the frustration this caused. This is not the level of service we strive for. We want to investigate your case and make this right. Please send your Booking Reference and Email so we can prioritize a resolution for you.
Once they have your data and email, Traveloka make it extremely difficult to delete your account, giving incorrect instructions on how to do so by hiding the "My Account" setting under "Edit Profile" and the "delete account" under "Password and Security". Neither option is where they say it is. They then say it will take 7 days before THEY DECIDE whether to approve your account deletion or not. SPAMMING mongrels. Do not engage. EDIT: Traveloka have now responded to this review by demanding my email address, otherwise Trustpilot will take the review down. Yeah, great way to respond to someone who wants to remove all their data from your system: Demand their email address.
We sincerely apologize for the difficulty you've faced trying to close your account. We hear your feedback regarding our menu navigation and the 7-day review period. We want to make this easier for you. Please provide us your registered email and we will manually process your request to ensure your data is removed without further delay.
I booked my flight with Traveloka on 3 February and have been trying to either reschedule or cancel it (I am willing to pay any fees). Despite multiple attempts to contact them, I have not received any response for over a month. The slow communication has been frustrating, and in the meantime, flight prices have already doubled. Overall, my experience with Traveloka has been unreliable and disappointing!
We sincerely apologize for the silence you’ve experienced since February 3rd. A one-month delay is completely unacceptable, and we understand your frustration as flight prices rise. We want to prioritize your rescheduling request immediately. Please provide us your Booking ID and a contact number so a senior supervisor can help resolve this immediately.
very very bad service.. stolen people money.. stupid policy.. please avoid using this apps.. never thing about other people.. just need people money.. ask your cancellation with future booking date but they and their partner deny it.. stolen people money..,please boycott... 😡😡😡😡😡😡
We take these claims seriously and apologize for your experience with our cancellation policy. We want to investigate your booking and the interaction with our partner immediately. Please provide your Booking ID and Email so we can look into your refund status.
I had a very disappointing experience with Traveloka’s refund process. The refund timeline can take up to 90 days, which significantly affects financial planning and creates unnecessary stress for customers. In addition, Traveloka does not provide accessible customer service hotlines in many countries, making it difficult to reach a real support representative. Most responses feel automated and generic, almost like AI-generated replies, rather than personalized assistance from an actual customer service agent. I had to wait a considerable amount of time to receive any meaningful response, and the entire process was time-consuming and frustrating. I hope Traveloka improves its refund processing time and enhances the quality and accessibility of its customer support services.
We sincerely apologize for the stress and frustration our refund timeline and support accessibility have caused you. We understand that waiting up to 90 days is a significant burden. We are constantly working to improve our response times and make our support more personalized. To help us look into your specific case and see if we can expedite anything, please provide your Booking ID and registered email address so we can get a real person on your case immediately.
Customer support so useless I’d rather talk to an AI chat bot. Talking to a human is meant to have the advantage of being able to reason with empathy but talking to these script bots is like talking to an AI bot. May as well sack the script bots and save yourself wages and leave entitlements. They’ve asked for my details, happy to give them my details, but know they won’t do anything about my issue. I booked a ticket and the system glitched, an hour later I asked them to change it at no cost as it had only been an hour since I purchased the ticket. They told me their system never glitched and it was my problem, and if I reschedule I have to pay the reschedule fee. I understand if I asked them to change the flight 24 hours before my flight but my flight isn’t for 2 months.
Hi Anthony, I hope you don't mind sending your booking ID so I can review your case. Thank you
Booked a Standard Room but was placed in a bungalow instead, labeled as an “upgrade.” The room had a strong musty odor and visible cleanliness issues, including mold in the bathroom. We documented everything with photos and reported it immediately. Traveloka acknowledged the issue but the final resolution for a 175 EUR stay was a 5 EUR coupon. A room with mold and hygiene problems is not an upgrade. Extremely disappointing handling of a documented quality issue. Update: Traveloka requested booking details publicly, although the case and documentation were already submitted through their official support channel.
Hi Josefina, kindly send me your booking details and I'll have the hotel investigated.
Bought the ticket and the issuance was for 2 hours until I chat with customer support who claimed I input wrong email when checking out as guest. They provided me with the PDF file ticket with PNR that did not work. The chat is replying in hours and messaging in FB ended in ignoring. NEVER BUY TICKETS FROM TRAVELOKA! Just use it as search engine for the reference.
We sincerely apologize for the frustration caused by the email error and the invalid PNR you received. This is certainly not the experience we want for our travelers. We want to fix this immediately. Please provide your Order ID and the correct Email address and we will prioritize a manual verification of your booking with the airline and get back to you with a working PNR or a full resolution right away.
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