Traveloka is Southeast Asia’s premier travel platform, providing customers with seamless access to a diverse range of transport, accommodation, and travel activities. Whether you're booking flights, car rentals, or airport transfers, Traveloka has you covered. Our extensive inventory features millions of Southeast Asia's finest accommodation options, from hotels and apartments to guest houses, homestays, resorts, and villas. Plus, Traveloka makes it easy to explore local attractions, offering everything from theme parks and museums to day tours and more, ensuring you get the most out of your travel experience.
以上内容由商家自行提供，未经平台核实。traveloka.com（traveloka.com）在 OK.one 的综合评分为 2.7 分（满分 5 分），基于本站收录的 372 条用户评价，属于旅游度假分类，口碑较差。评价两极分化：42% 给出 4 星及以上，同时 54% 打了 1 星；商家回复了 42% 的差评；评价主要围绕价格、退款。数据最后更新于 2026-10-24。
Most reviewers were let down by their experience overall. Many people experienced frustrating issues with unexpected price increases that occurred right after entering their details during the booking process. Consumer support was widely described as unhelpful and difficult to reach when trying to resolve urgent problems or handle cancellations. Travelers also noted that refund requests were frequently rejected or delayed for months without clear explanations. Some people were satisfied with lower prices compared to other platforms and fast ticket delivery for their trips. A few customers also mentioned having smooth interactions when their bookings went according to plan without any complications.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Here is what I'm experiencing with several travel agencies past week: I search my flight on skyscanner. Traveloka offers a return flight from Amsterdam to BKK via Helsinki for 750€. I'm thinking awesome let's book! As soon as I get to the payment tab suddenly a pop up appears. Your price suddenly got from 2300ish to 7500ish total for 3 people. I've experienced this misleading trick also with MyTrip and Gogogate. What's wrong with these companies? Just show the real price!
Never received my ticket. Its a scam
I use Traveloka frequently and I do not recognize the negative comments of many reviewers. Sometimes on remote destinations flights are rescheduled or cancelled, but you cannot blame Traveloka for that. They always informed me punctually and helped to find a solution. Recently I wanted to add additional baggage (20 kg instead of 10 kg pp) on a Super Air Jet flight, the website of the airline said that excess baggage should be paid at check-in but Traveloka managed to arrange a allowance of 20 kg pp. They always react promptly on my requests. Payment process is reliable in my opinion.
Terrible customer svc. if there is flight change, they dont inform. This happened on oct'2022
Google landed me to traveloka where I was tempted with the option of $80 off in my first booking. I opted to go with the portal since this would help me manage my budget for the new year travel. There was no option to use the voucher when payment details were to be put up. We ended up getting charged for the whole sum a day prior to arriving at the hotel. When called for help we were told the voucher is only applicable when payment type is not set to pay at the hotel (there was no option as such nor was there the option to put in the voucher code.) It seems bit misleaging and unethical code of conduct, would not use the service in future.
Traveloka are complicit in fraud along with klarna. Basically they allowed flight tickets to be purchased over 3 months starting in March 2026, the purchases were made by virtual klarna credit cards which were set up, used and then cancelled before another card was set up and the same thing happened. In this case 4 times, these transactions were not made by myself and I did not ask anyone to make these purchases on my behalf
Support guys will never refund you anything even 15$ of vouchers even though the app is buggy and hard to understand what you are booking and in what city you are booking your experience. Highly suggest to stick to established apps
Get to the airport to find out there is a booking error between traveloka and airline. Spend an hour on the phone trying to find to find a solution, still no taking of responsibility. Terrible customer service, no accountability or interest to resolve. How can the agent say just book another flight next available flight is 4 days from now ...Forget the money, these guys don't value your time or your plans.
The flight I booked with Traveloka was cancelled and when I requested a refund they sent an email saying I had until 2300 on the 24th to respond to the email or the request would be denied as per policy. This was less than 24 hrs after I’d initiated the request and was actually received in my inbox more than an hour after the deadline. What a con and crappy business practice. I would strongly recommend against using Traveloka.
DO NOT EVER USE THIS PLATFORM. A very lousy company if something happens to your booking. The airline rescheduled the origin flight timing and hence it is normal that we receive a complimentary reschedule. This was complimentary reschedule was given to us. HOWEVER TRAVELOKA HAS A RIDICULOUS 1 HOUR TIME LIMIT FOR YOU TO ACCEPT THE AIRLINE'S CONFIRMATION. Even though you do not need to pay anything, TRAVELOKA will impose a 1 hour time limit for you to confirm your reschedule flights after they "hear back from the airline". Once you miss the 1 hour time limit, your reschedule request will be voided and you have to start all over again. CALLING THE CALL CENTRE IS USELESS. DO NOT USE THIS COMPANY UNLESS YOU HAVE A LOT OF TIME AND WANT TO KEEP MONITORING YOUR E MAIL FOR THEIR CONFIRMATION E MAIL FOR A RESCHEDULE FLIGHT. Otherwise you better hope that nothing happens to your flight, and this is out of your control. Airlines rescheduling/ re-timing their flights is normal, but TRAVELOKA SURE KNOWS HOW TO MAKE THE RESCHEDULE EXPERIENCE MUCH WORSE BY HAVING THE RIDICULOUS 1 HOUR TIME LIMIT. I HOPE THEY GO BUST AND SHUT DOWN. LOUSY LOUSY LOUSY CUSTOMER SERVICE!!!
Bad Business. Not Recommended. No solution about my case.
Bunch of wankers phoned me saying I needed to make a payment on behalf of on the beach for my last payment So didn’t think and Paid 340 pounds to a company that had nothing to do with on the beach and my holiday is now canceled after paying nearly 2.2k
You are THE WORST Travel Agency EVER! I saw the price on google flights and went on the site, it was still the same price, until after I entered ALL the information the flight's price nearly double!! Then, I managed to find similar flight with the same price but by the time I paid it was almost DOUBLED as well! I called literally the minute I found out of how much I was actually charged. I tried calling, someone answered just left a note but didn't get back to me. Tried to e-mail them, message them and no answer, it just went through automated message. HONESTLY WORST EXPERIENCE EVER AND SOOO UNETHICAL! AVOID IT ALL COST! NEVER USE THIS AGENCY IT'S A SCAM!
I normally do not write reviews but this was genuinely the most abysmal experience I had with a booking agency. Airline rescheduled flight and I wanted to find out about my options for alternate flights and eligibility for refund. Without my permission, the initiated a refund on their end and I was told that I could only receive my refund 90 days later (which is unrealistic considering rival apps take a week a most). I did not consent to a refund and these people just acted on their own. Customer service lacks reading comprehension skills and is non-existent when I ask them for help. They are arguably the worst travel agency I've ever worked with and I strongly DO NOT RECOMMEND them to anyone. It is not worth the stress and hassle. Update: Issue was resolved eventually after I persisted to talking to the manager. They originally claimed that they are unable to cancel a refund progress but was able to afterwards (contradiction much?), but this was after hours of phone calls and emails. Take note that they love to give auto-generated replies to buy time for themselves. Just simply insist no and they may take your case more seriously after 3-4 times of explanation. Agency offered compensation of mere $5 for 7 days of trouble. When I declined and said I will not be returning to this stupid application, they followed up 3 days later with a final compensation of $10! Genuinely the worst possible experience with a booking agency and I suggest using other apps like Trip instead where the service is more responsive and sincere.
Lousy platform. Purchased air flights but the ticket number is untraceable at the airlines official website. Want to reserve seat also available. Others dark blue platform no such problem at all. Only once , won't book again thru this website, won't recommend also.
When I went to pay they had added 50% of the face price for no discernible reason. And that was after removing the add-ons they added without asking. Very deceptive. Also the website is absolutely terrible. Happy to have found a better offer and happy to have wasted their time.
my flight ticket was cancelled 'by airlines', but I checked direct from the airline website, I still can book directly for the same flight. Then when i request for refund, they send an email saying i need to confirm my request refund before 4pm the same day I made the refund request.then, they cancelled my refund request automatically. I need to start all over again for refund request. Not everyone read their email multiple times in a day!. and your refund request not included the service charge, means you dont get full refund and depends on the 'airline' again for full refund. what the heck, they cancelled the flight but i need to pay?. traveloka refund system is somewhat suspicious and it seems they making money by doing this.
I booked a Cebu Pacific flight through them, and from the moment the payment cleared, everything fell apart. They attached my booking to some random email address I’ve never seen in my life. Even though I received the confirmation, I couldn’t access my own booking through Manage Booking, couldn’t create an account to retrieve it, and couldn’t even add baggage. Cebu Pacific couldn’t help me because the booking was locked under Traveloka, and Traveloka themselves were absolutely nowhere to be found. Their phone line is a joke — you can’t reach a human without a booking code, and naturally, I couldn’t access the booking code because Traveloka never provided proper access. Their “online support” is a black hole. No portal, no chat, no help whatsoever. This company is completely incompetent. A pathetic excuse for a travel service. They take your money and then leave you stranded with no way to manage your booking. Avoid Traveloka at all costs. They are genuinely the most frustrating, unhelpful, and poorly designed service I’ve ever come across
I don't understand why Traveloka gets so many bad reviews. I have used Traveloka for most if not all of my travels, especially flights, hotels, and they are extremely reliable with good rates and prices. Their support is good, and I have always been refunded and had my issues solved.
This App is absolutely scam. They hold all my money When I Travel to Saigon. The staff tell us the money will back in 3 to 7 days but now is 1 month. they Scam my ticket and my room and I must Booked new plane ticket and hotel room. It was a truly terrifying experience. Please give back my money
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