traveloka.com

go F yourself traveloka

1. I booked the hotel 2 rooms and paid. 2 days after, I sent an email to the hotel to check if they received the booking from Traveloka, the answer is 'no' 2. I asked Traveloka via email and call to customer service that which name they use for my booking, so I can ask hotel again to recheck. 3. Traveloka rejected to give me the answer which name they use to make a booking for me and then asked me to send them my passport as hotel asks for. 4. After I sent passport to them, they replied via email, my passport is not valid as the nationality is not as same as the location I booked also they name is abit different 5. I informed them that what nationality shouldn't be matter of where I'm from, and I should be able to book from wherever in this world. 6. They said If I book from Singapore then I need to show Singapore passport. Hello? If I'm working in Singapore, and my passport is not Singaporean, how can I book? What a stupid excuse is this? 7. I asked them to change the guest name and use my so call Singaporean family passport and tell them, please proceed to confirm with hotel as of now you got real name+Singaporean passport + book in Singapore also 8. They said they recommend me to cancel the booking and rebook again 9. I asked them the real reason why they can't confirm with hotel as of now it's 7 days already 10. They only replied please wait for the further update.

ayawe新加坡 · 写过 1 条评价 · 体验于 2025-09-10 · 发表于 2025-09-10

sucks support

Maria Taroreh比利时 · 写过 1 条评价 · 体验于 2025-09-10 · 发表于 2025-09-10

Fraudster

I almost never give reviews, but I feel this is very important to convey, so that no one gets trapped again by this company's rotten plan to reap abundant profits in a naughty, fraudulent way... yes, I was cheated... twice already.. I am furiously disappointed with Traveloka! Booking seemed easy at first, but when things went wrong, their customer service was completely useless. They just keep sending template replies and avoid solving the real problem. Their app crashed, forcing me to reschedule unnecessarily, costing me extra money, time, and so much stress. I feel cheated and ignored as a customer. Traveloka promises to be a “trusted travel platform,” but their service is bullshit. After this nightmare, I will never use Traveloka again, and I strongly warn everyone to think twice before booking with them.

Mohan Belani新加坡 · 写过 3 条评价 · 体验于 2025-08-28 · 发表于 2025-09-08

Poor customer service, no support for customers

Traveloka prides itself as being a marketplace and platform for all your travel needs but if something goes wrong, forget about getting them to provide genuine support. They will shirk responsibilities and push blame to their suppliers instead.

Scam

They offered a $517 price and, after filling up all the requested information, the price almost doubled up!! (around $900). Don't waste your time

Just casually doubled the price during booking

Spent an eternity inserting the extensive information they wanted for each passenger, including passport info, expiration, birthdays, the works.. go to pay, “ah, be aware the price has changed”… yes, it had doubled. No thanks! The whole thing just has me furious.

Scammer!! Not live up to their promise

Bought tickets and paid super high premium specifically for the 100% refund option. Due to plans change, traveloka suddenly said its non refundable, and not even able to reschedule.

Joo L韩国 · 写过 1 条评价 · 体验于 2025-06-02 · 发表于 2025-09-01

Never again! Misleading and Non-Refundable – Avoid at All Costs

I made the purchase thinking it was refundable, as clearly advertised. However, when I tried to cancel and request a refund due to change of plans, they suddenly claimed it was non-refundable. This is completely misleading and feels like a scam. I will never buy a ticket from them again. Consider this a warning to others—proceed with caution!

Booooooooooooo!!!!! Major thumbs down 👎👎

This was my first time *trying* to use Traveloka. I should have known it was too good to be true. It came up as an alternative to booking a round trip ticket through a major airline. It asked me to book the first leg of the trip through the airline itself and the second leg through Traveloka at a discount. It was enough of a discount that I thought I would try it. After I booked the first leg with the major airline and got it confirmed, I went to book the second leg with Traveloka. After going through all the information input, etc, the price came out hundreds of dollars higher than the original quote. What a waste of time. I ended up having to cancel the first leg of the trip and book again round trip through the major airline. Don't waste your time. This site is a total fraud.

Traveloka – Lacking Transparency and Trust

Traveloka – Lacking Transparency and Trust I attempted to book a flight at the advertised price, but the process raised serious concerns. The system requested extensive personal information, including age, address, credit card details, and passport information, well before confirming the final inflated price. During booking, the advertised price first increased by $3, and then, after clicking “Pay Now,” it more than doubled from $335 to $688. This lack of price transparency feels like personal information is being scraped, especially as it is done prior to a confirmed price, and is completely unacceptable. Many competing Booking platforms, including booking direct through the airlines, offer and cheaper more transparent and safer experience. Buyer beware: I cannot trust this platform and will not use it again.

Terrible experience with Traveloka car…

Terrible experience with Traveloka car rental. The car provided was in very poor condition – full of scratches, one headlight barely worked (I had to drive on high beam), the fuel gauge didn’t show correctly, and the car could not even climb small hills. At first I stayed quiet because the price was low, but then the rental company added unfair “extra zone” charges. In the end I had to pay more just to recover my deposit. I contacted Traveloka customer service, but they never answered my questions. Their support is unprofessional and unhelpful. As frequent travelers across Asia, this was my first time using Traveloka and it will definitely be the last. Be very careful if you plan to book with them

Expensive and best price guarantee is scam

Recently I just booked a ticket from nanjing to shenzhen, after purchased the ticket I found the price is 4x time higher compare with other agent, then I contact customer service about the best price guarantee and how come the price is so expensive, end up no solving my concern and this traveloka best price guarantee is scam. Booking ID ‪1278579186‬

Artsy Fartsy越南 · 写过 2 条评价 · 体验于 2025-08-22 · 发表于 2025-08-22

THE WORST EXPERIENCE EVER.

THE WORST EXPERIENCE EVER. What an absolute waste of time! It takes forever to fill in all the information, go through the process, and finally reach the payment page—only to get the message: “The flight you selected is sold out.” It then sends me back to search for a new flight, and guess what? The SAME flights are still showing as available. I even cleared my cache and reloaded the page to make sure it was updated, but nothing changed. So I tried again. Rebooked. Spent another hour going through everything… and got the same message again. Unbelievable. This is beyond frustrating and a complete failure of your system. Never again.

Temporary Phone新加坡 · 写过 1 条评价 · 体验于 2025-08-19 · 发表于 2025-08-18

Price changed from $430 to $535

Website shows $430 originally, after filling up personal details and going to payment page, the price went up to $535. Really lousy company! Do not book here! Other sites like trip / expedia / even the airline's own website are cheaper.

Prices are competitive and the customer…

Prices are competitive and the customer service is good also.

Housecare印度尼西亚 · 写过 1 条评价 · 体验于 2025-08-18 · 发表于 2025-08-17

Traveloka Regulations

Traveloka is a convenient platform for booking flights, hotels, and vacation packages. However, I have noticed an issue when booking hotels through the app. Similar to Airbnb, Traveloka partners with hotel or property owners, but sometimes there are no clear regulations about additional charges. Many customers, including myself, have experienced situations where hotels request extra fees during check-in that were never mentioned during the booking process. Unfortunately, Traveloka does not seem to provide strict rules or fair solutions to protect customers in these cases. Even worse, there are no proper consequences for hotels that engage in this kind of unfair practice. I believe Traveloka should improve transparency and establish stronger regulations to ensure customers are fully informed about all costs upfront, and that hotels are held accountable for hidden charges. This would help build more trust and provide a better experience for all users.

Trying to make a booking but price doubled upon payment

Trying to make a booking but didn't make payment as was checking the final details. Then didn't realise it was held for an hour. Made another booking. When check out. Price becomes double. Added up from previous booking. I thought it was my error. Tried to make a 3rd booking. But due to unsuccessful payment. This booking was on hold. I cancelled the first 2 bookings. Then make another one. Payment page becomes four times the price. Which I calculated was an add up of previous bookings. Contacted customer service , she insisted is according to the price of the airlines.Despite showing her the screenshots prove of the live search price. She still strongly insisted it is airline which updated the price. Totally not helpful and no problem solving on their system error. And can tell me if I can accept the price, pay for it. If I can't then don't pay. What the F this platform is. My advise is to avoid at all cost. If I didn't see carefully before making payment. I would have pay more then double and not possible to claim back. As what other users' experiences. Replying to Traveloka. I have deleted all bookings in the app 2nd update. Contacted the CS. Result was same. Nothing solved. First was kept insisting is airline that change the price. And price is not final until in payment page. It will show the final amount. When it is clearly stated the price I will pay in final review page. Then gave me another so-called reason is ticket flexibility. So the price will change. WTF is that when I didn't even opt for a flex ticket during selection. Even I keep repeating that the price is added up from previous unpaid cancelled bookings. They still insisted that is the price I should pay. Instead of looking into this glitch or maybe unethical practice to maybe scam you to pay if you are not careful to look thru all details and price at payment page. They only say sorry for the inconvenience, but still stand on their grounds and asked me to understand.

If there's 0 stars i would give it

If there's 0 stars i would give it. One of the worst CS i have ever encountered. Flight rescheduled to an unfavorable time from 3pm to 5pm, and then 5pm to 6pm, i initiated a refund since April 19, mind you its august 15th now, no updates, complete silence. I'll take it as a donation for this poor ass company. I will will be boycotting regardless of how cheap their fares are anymore.

Easy-to-use app for flights and hotels…

Easy-to-use app for flights and hotels in Asia.

Nanda Thiagarajah澳大利亚 · 写过 3 条评价 · 体验于 2025-08-13 · 发表于 2025-08-13

I checked airfares to Hong kong and…

I checked airfares to Hong kong and back and was quoted 300 odd$ per passenger. but when I went to the payment section they wanted $1000. Looks a big rip off. I'm a frequent traveller.