Traveloka is Southeast Asia’s premier travel platform, providing customers with seamless access to a diverse range of transport, accommodation, and travel activities. Whether you're booking flights, car rentals, or airport transfers, Traveloka has you covered. Our extensive inventory features millions of Southeast Asia's finest accommodation options, from hotels and apartments to guest houses, homestays, resorts, and villas. Plus, Traveloka makes it easy to explore local attractions, offering everything from theme parks and museums to day tours and more, ensuring you get the most out of your travel experience.
Most reviewers were let down by their experience overall. Many people experienced frustrating issues with unexpected price increases that occurred right after entering their details during the booking process. Consumer support was widely described as unhelpful and difficult to reach when trying to resolve urgent problems or handle cancellations. Travelers also noted that refund requests were frequently rejected or delayed for months without clear explanations.
Some people were satisfied with lower prices compared to other platforms and fast ticket delivery for their trips. A few customers also mentioned having smooth interactions when their bookings went according to plan without any complications.
They take the payment (in vietnam) on their pay ID and then nothing happens. After emailing them the following day to ensure the tickets were booked they then at 19.30 call the office number on the signature of the email to ensure they could pretend to have reacted. Next day they (after many more emails) call on mobile during lunch as they know then there is biggest chance of getting a foreigner alone so they can claim not to speak vietnamese. Only after 48 hours was it clear that the booking was not done. That i have to wait for 5 days for refund seems strange but not a disaster, but that a booking that is held for 2 hours is not confimred or commented for 48 hours is a joke. Use this company at your own risk. There is a fair chance that they systematically do the equivalent of front running so they only honor the bookings where they afterwards find cheaper price......whereas the ones they advertise are not actually there.................
traveloka.com 回复2025-07-16
Hi Thomas, we sincerely apologize for the inconvenience caused. Your concern has been escalated to the appropriate team, and they will be reaching out to you shortly to provide assistance. Thank you for your patience and understanding as we work to resolve this matter.
I booked air tickets from Perth to KL via Skyscanner and went to Traveloka via website. I put all my details and went to pay section. There is pay via Pay ID and submit payment as soon as it appears.
I know pay ID took a while to appear and issue air ticket booking. After 7 hours, I contacted to customer service and they stated they haven’t received payment. It is very weird and this pay ID is created by their website. I am sure this company , you need to be careful and this is my first time of booking with bad experience. I am sure this travel agency is not legit at all.
traveloka.com 回复2025-07-16
Hi Lwin, we truly apologize for the inconvenience you experienced. We're glad to inform you that your concern has been resolved. If there's anything else we can assist you with, please don’t hesitate to reach out. Thank you for your patience and for giving us the opportunity to make things right.
I orderd 2 train tickets online and paid for them at a local national convenience store here in Jakarta Indonesia. (This was the only viable option available for me as the company did not accept my USA bank credit card.) The store had my reservation number and info so I paid the the amount and received a receipt. Less than 20 minutes later, I received an email from Traveloka stating that I had "10 minutes" to forward my passport info or my order would be "refunded". I responded accordingly. Then, a few minutes later I received another email requiring the same passport information for my partner in "5 minutes". Again, I replied accordingly and within that ridiculous "5 minute" time frame. A few minutes later, I received the already anticipated email stating that my refund was pending receipt of my bank information so that they could refund the money to my bank. No way am I giving anyone my bank information, period. I'll take the loss.
traveloka.com 回复2025-06-26
Hi Alan Johnson, thank you for your feedback, and we're truly sorry to hear about your experience. We’d like to look into this matter further and help resolve your concern as quickly as possible.
To assist you better, could you kindly provide us with your Booking ID and any other relevant booking details? You may send them via direct message or email us at [email protected].
We appreciate your patience and the opportunity to make things right.
They are taking so long to handle customer request. They gave me estimated time but even passed time , they don't respond until i asked.
Suck..
traveloka.com 回复2025-06-26
Hi David, thank you for your feedback, and we sincerely apologize for the delay you've experienced. We understand how frustrating long handling times can be, and we want to assure you that your request is currently being prioritized for expedited processing.
Our team is actively working on it, and we’ll be sure to get back to you as soon as we have an update. We truly appreciate your patience and understanding.
This company is a scam. I had to rebook flights so they gave me travel credits. Every time I tried booking any flight they would take over an hour to respond (following the steps they outlined to use the travel credit) and the booking would lapse. Once it lapsed I would have the option of rebooking AT DOUBLE THE PRICE. It went from $1k to $1.8k every time I tried. I kept on trying with different dates at $1k and the exact same thing would happen where they would take their time, the saved price would lapse and the same tickets would cost $1.8k
I attempted to call them and they said there's nothing they can do over the phone to use the travel credit and it can only be handled by an email team.
Eventually they said screw this here's a link so you can pay double the price instead of letting me rebook a different day which has the original price of $1k. But instead of paying the difference they asked for $93k AUD for a $1k flight and thought I wouldn't notice.
traveloka.com 回复2025-06-26
Hi James, thank you for sharing your feedback. We're sorry to hear about the inconvenience you initially experienced, but we’re glad we were able to resolve the issue by issuing a new Booking ID and applying your travel credit, as per your request.
Your experience is important to us, and we appreciate your patience as we worked toward a resolution. If there's anything else we can assist you with, please don’t hesitate to reach out.
I recently encountered a frustrating experience while using the Traveloka app after receiving a credit voucher due to a date change on my original booking. The process of using this voucher to purchase a new plane ticket has been anything but smooth.
Initially, when I tried to buy the ticket, customer care reached out to me via email, stating that I had made an error and that I was supposed to buy extra baggage, which I had not selected. On my second attempt to purchase a ticket, the price had unexpectedly doubled.
In an attempt to find a solution, I checked other dates for flights, but the customer care team provided conflicting information. They indicated that I would need to buy extra baggage for those dates as well, even though this was not part of my original plan. This inconsistency has added to my frustration and confusion.
Overall, my experience with the Traveloka app has been disappointing. It seems there is a lack of clarity and communication regarding credit vouchers and baggage policies. I urge other users to be cautious when using the app, especially if they are dealing with credit vouchers, as the process can be confusing and may lead to unexpected costs.
Based on my experience, I cannot fully recommend Traveloka without caution. Clearer guidelines and better customer support would greatly improve the user experience. Proceed with care!
traveloka.com 回复2025-06-26
Hello! Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. We'd like to look into this matter further and assist you as best we can.
To help us resolve your concern, could you please provide your Booking ID and any relevant details about your booking? You may send them via direct message or email us at [email protected].
We appreciate your patience and the opportunity to make things right.
Hi Shabeer, thank you so much for your kind words and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team and inspires us to keep delivering excellent service.
We look forward to assisting you again on your future travels!
We book an flight from MRU to ID and because of visa , we couldn't make it to ID . and when we ask for a refund they hide some information about the refund : 90 day to wait + not full refund but between 30 % and 50 % of the payment
do not trust them
traveloka.com 回复2025-06-17
Hi Melvin, thank you for sharing your feedback, and we're truly sorry to hear about your experience. Please rest assured that your case is currently being reviewed by our team, and we’re working on resolving it as quickly as possible.
We understand how important this matter is to you, and we’ll make sure to provide you with an update as soon as we have one.
If you have any additional concerns or information to share, feel free to message us directly.
Recently booked flights and accommodation for a trip to Perth and was surprised at how accessible the platform was to navigate. The flow on effect from securing flights and my hotel for a 3-day trip was seamless.
I received my E-ticket within minutes of securing the booking and had no issues with processing payments and finding a reference for both bookings via the mobile app.
Also found it the best value for money when comparing prices for flights and hotel options in Perth city.
traveloka.com 回复2025-06-13
Hi Scott, thank you so much for your kind words and for sharing your positive experience with us on social media! We're truly grateful for your support and thrilled to know that our service met your expectations. Feedback like yours inspires our team to continue doing our best every day.
If you ever need assistance or have suggestions for us, we’re just a message away. We look forward to serving you again in the future!
I have a smooth experience with this company. Hotels prices were cheaper and everything was just well done.
traveloka.com 回复2025-06-13
Hi Borya G, We truly appreciate you taking the time to share your experience with us online. It’s always rewarding to hear that our efforts are making a difference, and your positive feedback means a lot to our team.
Thank you again for your support! We’re glad to have you as part of the Traveloka community and we hope to serve you again soon!
Hi Jack, thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. We'd love the opportunity to look into this further and help resolve the issue as soon as possible.
To assist you better, could you please share your booking ID or any additional details related to your case? You may also send this information directly to [email protected], so our team can follow up with you promptly.
We appreciate your understanding and look forward to resolving this matter for you.
Horrible.
No other words are needed.
I bought one ticket to go from jakarta to yogykarta by bus, the information provided of the pick up stop are unclear and wrong, made me purchase another ticket and they told me that it was my fault because I had to call the company and ask for the right adress. While I called several times the customer service and they didnt answer before the scheduled departure. So i just found myself in the middle of no where and not having any idea on how to reach the bus station. I asked for a refund and It was refused.
traveloka.com 回复2025-06-11
Hi Aya, Thank you for taking the time to share your feedback. We’re truly sorry for the inconvenience you experienced and appreciate your patience throughout the process.
We’re pleased to inform you that the issue has now been resolved and your refund has been successfully processed. An email has also been sent with the details, including the expected refund posting timeline.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We're here to help and continuously strive to provide a better experience.
I do t know how they got my details but they will not stop emailing me. I have to log in and unsubscribe and they won't stop. It's non stop to my work email, I even emailed customer service who said they would delete the account and they never did. They carried on emailing me. Then when I asked some other person told me I had to log in to delete my account.
STOP EMAILING ME!!!!
traveloka.com 回复2025-06-11
Hi Joshua, thank you for your feedback, and we’re sorry to hear about your continued frustration regarding our email communications.
We understand how important it is to manage your preferences, and we’d like to confirm that during your last contact with us, we’ve already processed your request to unsubscribe from our newsletters when you reached out previously. Please note that it may take a few days for this to be fully reflected across all our systems.
If you continue receiving emails after this period, please let us know so we can investigate further and ensure it's resolved.
Your experience matters to us, and we truly appreciate your patience and the opportunity to make things right.
Hi Philip, thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and would like the opportunity to make things right.
To better understand the issue and assist you promptly, could you please provide us with more details about your concern? Specifically, any booking reference, date of interaction, or the nature of the issue you encountered would be helpful.
You may reach out to us directly via Traveloka app so we can investigate further and work toward a resolution.
We value your feedback and hope to resolve this matter to your satisfaction.
I emailed the Traveloka team to ask if the ticket type I was buying was the correct ticket type and it was confirmed in writing the ticket was correct (buying express passes for universal). When the ticket arrived it was incorrect so I emailed the team and they acknowledged they made a mistake. It’s now been 2 and a half weeks with several emails a day and they still won’t refund my money. I don’t have the money to buy the correct tickets until they refund me and I travel in a few days. Absolutely terrible - do not use
traveloka.com 回复2025-05-30
Hi Jo, thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience and we truly value your input—it helps us improve.
We’d love the opportunity to make things right and better understand what went wrong. At your convenience, could you please send us a direct message or email us through your Traveloka application with your contact information or order details? A member of our team will reach out to assist you personally.
Your satisfaction is very important to us, and we’re committed to turning this experience around.
booking ID 1899778761. Hotel: Collection O The Bangkok Cha Cha Suite
City/Country or Region: Bangkok/Thailand
Arrival: 17 May 2025
Departure: 19 May 2025. Agoda deals with this incompetent company. Hotel confirmed the complimentary cancellation. They do not respond to even AGODA. Hotel provided their confirmation screen shots. They don't respond. AGODA belame them. I booked through the agoda I never heard of this company. I certainly believe that fraud involves. Because hotel doesn't get the money. Who takes my money.
traveloka.com 回复2025-05-23
Hi S. Ozar, thank you for bringing this to our attention, and we’re sorry to hear about your experience.
To help us investigate and resolve your concern as quickly as possible, could you please provide your booking ID or any related reference number? You can send the details through your Traveloka app and we're more than willing to attend to it.
We’re here to help and look forward to assisting you further.
I clicked on a flight showing 5,000+ THB. At checkout, the price suddenly jumped to 6,500. Classic bait-and-switch. I booked directly with the airline for 5,700 instead. Traveloka wasted my time and lost my trust in a single booking. I won't be using or recommending this platform again. If this is how they treat first-time customers, I hope others wise up too.
My reply
Thanks for the PR-friendly response, but let’s call it what it is—bait and switch.
Don’t hide behind “airlines control pricing.” You control what you show to customers. You chose to advertise a low price to get my attention, and by the time I reached checkout, the real price was revealed—30% higher. That’s not fluctuation, that’s deception.
Saying you're "working on transparency" while actively running a system that misleads users is insulting. And please—don’t pretend you care if you don’t. If this is how you treat new customers, it’s no surprise that trust doesn’t last long.
I’ve deleted the app, booked directly with the airline for less, and I’ll be encouraging others to do the same. You don’t earn trust with damage control—you earn it by not wasting people’s time in the first place.
traveloka.com 回复2025-05-23
Thank you for sharing your experience, and we're truly sorry for the frustration and inconvenience you encountered during your booking attempt.
We understand how disappointing it can be to see a price change at checkout. Flight prices are controlled in real time by airlines and can fluctuate due to seat availability and demand. That said, we recognize how this can feel misleading, and we’re working hard to improve transparency and accuracy on our platform to better serve our customers.
We regret that this experience impacted your trust in us, especially as a first-time user. Your feedback is valuable, and we’ve shared it with our team to help us improve. If you're open to giving us another chance in the future, we’d be grateful for the opportunity to provide a better experience.
Thank you again for bringing this to our attention.
BIG NO to Traveloka. 1st and Last and I hope No one else suffers!
Please avoid traveloka. Simply money making, oppurtunistic and complete ruthless. I planned a trip for My Mom In Law (MIL) to travel from Lahore to Surabaya, got her a visa, booked her hotel and made all the necessary arrangement. My mistake was booking the flight through traveloka. When i attempted booking from Lahore to Surabaya there was no direct suggestion, hence i had to book it as multicity trip which was Lahore - Kuala Lumpur, Kuala Lumpur - Surabaya, Surabaya - Kuala Lumpur and Kuala Lumpur - Lahore. I was given ticket with 4 Different PNR. And when my MIL attempted to board from Lahore she was not allowed to board. The reason being that For Lahore Kuala Lumpur flight , they need a return under the same PNR. I called up traveloka and to my surprise they said they were aware that this is going to happen, yet they sold the ticket to passenger. And they claim they have this mentioned in the news section of their app under travel regulation which one would never even be interested in clicking unless it appears as a pop up. Instead of putting this as a pop up they put this message so hiddenly that it went unnoticed and made me burn all the tickets which was a total of RM5700 and also all the necessary arrangment i made in indonesia for her arrival and stay. When i complained. TRAVELOKA raise their hands with absolute no regret and blame me on not reading the news section in their app. Tell me one thing, why should the platform keep an option of purchasing something that cost thousands yet not utilizable? Theres no other reason but to trap consumer into hidden disclaimer and make easy money. Is as equivalent to selling a spoilt machine at the cost of a functional machine. In fact this is even worse, coz we can even sell spoilt machine to scrap, but what are they expecting consumer to do with a ticket thats not boardable, totally not utilizable? Please avoid buying from this platform. After my incident i read online that many actually became victim of traveloka booking with its rules hidden and never empathise consumer who actually trust them with the journey of their loved ones. You lose a client and you will not retain any with this attitude. I will report this to other relevant authority too for Unfair business transaction and manipulative terms that are biased towards their agensy.
Further to this. When traveloka closed all the channel for refund. I went up till Pakistani Airport Authority to discuss with Batik Air Pakistan. They helped me revalidate the ticket to new date. But to my surprise, i discovered that Batik Air has already refunded RM2900 of the Lahore Kuala Lumpur Ticket to them. A refund they planned to play silent off for. Just see how big a scammer they are. When i corresponded with them they simply said the refund was overlook and when i say why have you misguided me to the extend that i got my ticket revalidate instead of seeking refund, they have no answrr for it. And finally they take the excuse of the other tickets being revalidated. Hence now they cant process the refund. Such a big2 story twister. Big No. Please2 avoid Traveloka. Its a Big Fraudster company. Each time reply they use scripted AI answer.. Theres practically no humanity. They are happy making money by cutting customer throat.
DO NOT EVER USE TRAVELOKA!!! SCAMMM NOT TRUST WORTHY!!!
I rarely leave negative reviews, but my recent experience with this travel agency has left me deeply disappointed and frustrated.
I’m writing this review to share an extremely distressing experience I had with Traveloka involving a recent international flight booking with Qantas. I hope it serves as a cautionary tale for others who may be considering using their services.
I booked a flight departing 7 May 2025 at 2100 hours (QF-292) via Traveloka. To my shock, when I arrived at the airport, Qantas staff informed me that this flight was scheduled to depart two days later, on 9 May 2025. I was denied check-in and boarding access due to having inaccurate flight details provided by Traveloka.
Upon further clarification, the Qantas team explained that the flight had long been changed to QF-82, a detail which was somehow never updated or reflected by Traveloka. Even worse, I had received a “reminder email” from Traveloka shortly before travel, reaffirming the incorrect departure date of 7 May.
The only reason I managed to board the plane was due to my own persistence in escalating the matter to Qantas management at the airport. Meanwhile, all attempts to reach Traveloka in real-time failed. Qantas staff themselves expressed disbelief that such a serious error could come from a booking agency—and emphasized that only Traveloka had the authority to resolve the issue.
This ordeal caused tremendous anxiety, emotional distress, and disruption. I had already started rearranging my accommodation and itinerary in New Zealand, thinking I would miss my trip entirely.
To make matters worse, when I wrote to Traveloka requesting an explanation and compensation, their response was deeply unsatisfactory. They refused to take responsibility, stating that flight changes are not routinely communicated by Qantas to them - yet nowhere did they warn customers of this or advise independent verification. Instead of providing clarity, they continue sending reminder emails with outdated or incorrect information, compounding the confusion.
They ultimately denied any compensation, on the grounds that I "managed to board the flight" and that the schedule "remained in line with the original booking" - which is simply untrue and misses the point entirely.
To top it all off, they made the same mistake again in a follow-up “reminder email” dated 18 May 2025 (ie a day before the scheduled flight), listing incorrect flight numbers for my return trip.
• Traveloka stated: AKL–SYD at 0600 on 19 May via QF-140 and SYD–SIN at 1020 via QF-291 ❌
• Actual itinerary: AKL–SYD at 0600 on 19 May via QF-140 and SYD–SIN at 1020 via QF-81 ✅
This demonstrates a pattern of negligence, not a one-off issue.
As a paying customer who entrusted them with something as important as international travel arrangements, this experience has been both disappointing and disillusioning. I’m sharing this in hopes of hearing from others who may have had similar experiences. At what point do repeated errors and complete lack of accountability become unacceptable? This is poor service, inadequate support, and a deeply flawed operational system that deserves scrutiny.
Would you trust a travel platform that can’t even guarantee the accuracy of your flight details?
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